Case Coordinator Jobs in Victoria, Greater London
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for a senior development programmes coordinator to take responsibility for the efficient coordination of this work, elements of which are delivered virtually, in-person or hybrid.
In addition, the postholder will have responsibility for the effective line management to some of the team’s programme administrators/assistants.
This is an exciting opportunity for someone to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development Programme. The individual should have excellent programme coordination skills, the ability to work effectively across multiple projects will be critical to success. The postholder will be an excellent communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team. Along with being analytical and insightful, the postholder will be highly organised with a keen eye for detail. This role will involve line management responsibilities, experience is desirable.
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Please also complete the online interactive equal opportunities monitoring form as part of your application.
Working in our Care team and within our community centre offers a unique way of working with older people. We provide support through day care for vulnerable older people, respite care and a wide ranging activity programme for older adults across a diverse range of interests and abilities.
You’ll have a chance to create and participate in a project that helps older adults make their lives better, maintain their independence and increase well-being. This is a chance to make a real difference for those older adults and help them build meaningful relationships with others across the community, helping them long term.
To fill this position we are seeking someone who…
● Can engage with older adults in an open, accessible and inclusive way that involves them in plans to meet their needs
● Understands and and can work with referral, assessment and planning processes across health, statutory and voluntary/community sectors
● Has experience involving volunteers in ongoing, active participation in their community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth.
Inspired by Catholic Social Teaching and in response to local needs we offer programmes that include skills development (employability, language); 1-to-1 coaching & mentoring; welfare support; creative & academic activities and that build confidence and self-esteem, promote aspirations, broaden horizons and opportunities that help to improve life chances for themselves, their families, and their communities.
Our Services are currently delivered by our Youth Service, Women Service and Volunteer Service. We have a staff body of 27 and pivotal to the success and delivery of the Centre’s programmes is the strong and consistent contribution from our committed and active volunteers.
We are looking for a motivated and efficient person with willingness to develop her skills to join our Youth Service team to help grow the Youth Mentoring programme. The post holder will provide key monitoring and administrative duties, provide 1-to-1 support to mentors, and help with the overall running of the programme as stated by the Mentor & Parent Liaison Manager. The Youth Mentoring programme includes up to 120 mentoring relationships annually.
Critical to their success will be their genuine empathy and commitment to Baytree’s core principles. While our clients’ needs are central to what goes on at the Centre, we also believe in inspirational staff. What we do, how we behave, what we deliver and how to deliver are all fundamental to ensuring that our client’s best interests are served.
We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from underrepresented groups.
The client requests no contact from agencies or media sales.
Humanists International is the global representative body at the heart of the humanist movement.
Our Members and Associates include humanist, rationalist, secular, ethical culture, atheist and freethought organizations from all over the world. Our community also includes many individual supporters who share our vision and values.
We campaign on humanist issues. We defend humanists at risk of persecution and violence. We lobby for humanist values at international institutions, including the United Nations. And we work to build the humanist movement around the world.
Purpose of the role
One of the core elements of this work is the production of the Freedom of Thought Report. The Report examines every country in the world for its record on upholding the rights and equality for non-religious people. We consider issues of legal discrimination and outright persecution and violence. The Report is essential to our awareness-raising efforts of the persecution faced by the non-religious.
Humanists International is embarking on a 2-year programme of work in order to realize some long-term improvements to the Freedom of Thought Report. We are looking for an enthusiastic research coordinator to join our team and participate in all stages of the publication process.
As a research coordinator you will support the Casework & Campaigns Manager to administer, plan and produce the Freedom of Thought Report, providing evidenced-based research to shape and influence human rights policy as it pertains to the non-religious.
This is a predominantly home-based role, but does require the attendance of in-person events such as the General Assembly and Team Building, as required.
We are open to flexible work arrangements and committed to diversity and inclusion.
Key duties
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Collaborating with the Casework & Campaigns Manager to research, plan, and deliver the Report’s production on an annual basis;
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Provide administrative support to the Casework & Campaigns Manager;
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Liaising with team members (e.g. Members, Associates, designers, and volunteers) ensuring deadlines are met;
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Recruiting, training and coordinating a pool of volunteer researchers;
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Developing and implementing training sessions for members, associates, and volunteers;
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Liaising with Humanists International members to enable and support them to submit country entry updates;
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Write and edit entries - ensure they are accurate and objective, and conform to house style;
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Proofread and check content for accuracy;
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Monitor project outcomes and perform continuous evaluation;
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Identify and systematize best practices and lessons learned directly linked to project activities;
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Contribute to the development and dissemination of digital content;
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Treat with confidentiality any information about Humanists International Members, users, intellectual property, staff and research that could be deemed as personal, private or sensitive.
Essential skills
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Research & analytical skills: Demonstrable experience with synthesizing and presenting complex information in a succinct way, with a strong attention to detail and accuracy.
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Experience researching and writing briefings and reports, preferably related to human rights;
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Collaborative working skills: Experience with working in high performing, distributed, multicultural and international teams and working with colleagues and external partners to deliver high-impact programmes;
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Strong writing and proofreading skills;
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Well-organized, efficient and able to work independently
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Excellent command of English.
Desirable
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Working proficiency in foreign languages;
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Experience of recruiting and managing a pool of volunteers;
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Project management experience;
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Experience of training others;
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Experience of monitoring and reporting on indicators of success;
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Understanding of humanism and a commitment to the organization’s mission.
Benefits
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30-days annual leave (this is in addition to public holidays)
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4% contributory pension scheme
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Remote working
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Employee Assistance Programme
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting new role to develop a peer support group for people recently diagnosed with dementia and their family carers and to co produce a programme of activities so that they can continue to engage in stimulating activities in the community.
This role has been developed as a response to consultation on what people in Newham living with dementia want in order to live well with the disease. The successful candidate will be working with a small team of communitiy dementia support colleagues.
Please submit a cv with a covering letter telling us why you are interested in the role, and how you meet the person specification.
The client requests no contact from agencies or media sales.
Home-Start Lambeth offers a unique service, recruiting, training, and supervising volunteers to support families with pre-school children on a regular basis. Our staff and volunteers provide friendship and practical help to families experiencing stress or difficulties, including poverty, post-natal depression, domestic abuse, mental ill-health, isolation, and other challenges leading to crisis.
We are advertising for a Family Coordinator to join our small, amazing charity. Working alongside our team of Family Coordinators, you will oversee the work of our home-visiting volunteers, ensuring that the support they provide to families is targeted, high quality and empowers them to reach their goals.
You will also lead the delivery of our domestic abuse work. This includes the development and delivery of the Freedom Programme; a 7-week course to help survivors of domestic abuse understand and recover from their experiences.
We are looking for a well-organised person, familiar with office systems, who can demonstrate empathy and good communication and interpersonal skills. Parenting experience, experience of working with disadvantaged families and survivors of domestic abuse would be advantageous.
This role involves significant amounts of travel around Lambeth visiting families and attending meetings. Reasonable travel expenses, other than from home to base, will be reimbursed. Please note that currently the Freedom Programme is delivered remotely via Zoom on Tuesday evenings from 7-9pm via Zoom.
For more information, please see the job description attached.
This post is subject to an enhanced DBS check.
It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, disabled people and marginalised groups.
To apply, please provide a CV and cover letter outlining how you meet the requirements of the person specification. Please send this alongside a completed diversity monitoring form to the email address provided on our website.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Location:
This role is primarily based in our Brent office with occasional travel to our Croydon and Kings Cross offices. However, our hybrid working model allows staff members to do some homeworking.
The Role
The Youth Development Coordinator is responsible for the development and delivery of our youth development programme for young refugees and asylum seekers.
You will be focused on ensuring our programme activities achieve our outcomes, are in line with our strategy and identify areas for change and development under the direction of the Head of Services. An excellent communicator and skilled at working with partners, you will be key in the implementation and running of our weekly Youth Club and Advice and Support Hub working closely with the Youth Development Worker and having oversight of our weekly Young Women’s group and Skills Workshops.
Working with the Brent team, and wider Young Roots staff, you will play a key role in our youth participation and youth leadership work in Brent.
You will prioritise the participation of young people in all activities, ensuring excellent safeguarding by following our policy and protocols, and ensure that we collect excellent data for monitoring and evaluation and to aid our future planning. You will also assist with staff and volunteer recruitment and reporting to our funding partners.
We particularly value lived experience of the asylum system. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network . Please email to request support and they will confirm if they can match you with a mentor to support your application.
Job Description
To be responsible for coordinating, planning, and delivering our youthwork programme in Brent, ensuring you are focused on achieving our outcomes and impact for young refugees and asylum seekers – and working within our current strategy, youth development strategy and implementation plan. Our current youth work activities are:
· 1:1 youthwork
· Young Women’s’ Group
· Support and Advice Hub (including cricket and football)
· Youth Club
· Trips and Residentials
· English classes
2. To manage the Brent Youth Development Team
· Line manage Youth Development Workers
· Supervise volunteers to enable them to support activities with young people
· Assist the Head of Services with the recruitment and induction of staff and volunteers, ensuring young people’s participation in the process.
· To ensure excellent monitoring and evaluation
· To have a supportive and wellbeing-focused approach to line management of staff - ensuring regular one-to-one supervision meetings and annual Performance and Development Reviews.
3. To play a key role in the delivery of our weekly Youth Club and Advice and Support Hub. This includes working closely with the Head of Services, Casework Manager and Hub partners and subsequent follow-up actions relating to supporting young people access their rights and entitlements.
4. To play a key role in developing and co-ordinating youth participation work, working closely with young people and the Head of Services:
· To ensure the views of young people are central to the shaping and delivery of all youth activities in Brent.
· to be responsible for ensuring young refugees and asylum seekers are meaningfully involved in participation opportunities – or other relevant projects.
5. To be responsible for ensuring there are adequate volunteers/staff present to safely run each session/trip and to find staff cover in the case of illness or absence.
6. To identify, propose and with agreement from the Head of Services, develop and run new projects in line with our new strategy and implementation plan, meeting unmet need and with advice from young refugees and asylum seekers in Brent and surrounding areas.
7. To ensure targeted outreach to young asylum seekers and refugees, publicising projects creatively and appropriately, including at relevant schools and colleges in the local area.
8. To ensure excellent safeguarding practice, and always follow our Safeguarding Policy, reporting any Safeguarding incidents to the Designated Safeguarding Lead ad ensuring they are informed, and appropriate, timely action is taken.
9. To work with the Impact and Communications Manager to provide content (photos, videos, quotes, case studies) which is safe for and respectful of the young people we support, with the right permissions that can be used as part of communications to our supporters, on social media and as evidence of our work to funders.
10. Ensure activities in Brent are monitored and evaluated in line with the agreed protocols.
11. To build collaborative relationships with partners and referral organisations attending and organising partnership meetings as required.
12. Manage new referrals to the service alongside our Casework manager
General Responsibilities
· To work within Young Roots’ values at all times.
· To have a creative approach to your work highlighting new areas of need/new service ideas to the team and your manager.
· To attend regular supervision, project planning, team and debrief meetings as agreed with your manager.
· To attend and take part in training as agreed with your manager
· (optional) To attend youthwork supervision (clinical is also available)
· To read, understand and agree to Young Roots youth participation statement.
· To read, understand and agree to Young Roots child protection/safeguarding policy.
· To read, understand and implement the Young Roots Equal Opportunities policy.
· To undertake other tasks as requested by the Head of Services.
For further details please download the job pack for the role.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a highly motivated individual to support the work of the Director SEL Healthwatch. The successful candidate will be a key part of our friendly team, providing project and administrative support to the Director of SEL Healthwatch, and the wider Healthwatch Greenwich team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The position entails a blend of project management, community engagement, volunteer co-ordination, and sector development. The Coordinator will play a crucial role in bridging connections with local groups, enhancing volunteering opportunities, and using innovative techniques and social media to further our objectives.
We are a dynamic charity and non-profit organisation committed to creating meaningful impact within our community. We are driven by our core values: partnership, quality, adaptability, positivity, and inclusiveness. Our team is dedicated to working collaboratively with the Voluntary Community and Social Enterprise (VCSE) sector, delivering exceptional services and fostering a culture of proactive engagement and innovation.
The Partnerships and Development Co-ordinator will play a pivotal role in enhancing the effectiveness and outreach of VCSE groups, organisations, and networks
Purpose of the Job:
• VCSE Sector Support: Implement strategies for governance, volunteering, funding, and
tendering in VCSE organisations; engage with groups for capacity building and fund-raising advice.
• Membership Engagement: Recruit and retain voluntary sector members, manage relationships with
local groups/organisations and volunteers, and keep them informed about funding opportunities.
• Volunteer Centre and Timebank Oversight: Develop networks to promote volunteering, manage the
Volunteer Centre and Timebank operations, and ensure inclusive volunteer opportunities.
• Best Practices in Volunteer Management: Champion best practices in volunteer recruitment and
management, including working towards achieving accreditation standards.
• External Communication and Representation: Build relationships with community members and
organisations, represent the organisation at external events, and manage online content and social
media strategies.
• Training and Development: Develop and present training programmes to enhance volunteer
management and organisational capabilities.
• Monitoring and Evaluation: Monitor community data and maintain CRM records to inform
community network development and produce reports and case studies.
The client requests no contact from agencies or media sales.
Action for Happiness is on a mission to create a happier and kinder world and we need a superhero to join our team.
We work at various levels to pursue our mission, and this role relates to our Community Building workstream - the focus of which is to bring people together for rich and impactful experiences (such as monthly groups and courses) led by our volunteer facilitators.
The community building team is currently four people helping to manage over 2000 trained volunteers. We are offering this exciting opportunity for an enthusiastic and skilled generalist to join a rapidly scaling project, do highly meaningful and rewarding work and provide support to all members of the team.
This is a unique opportunity for someone with the right blend of skills and - above all - the ability to engage with a wide range of people with enthusiasm, proactiveness and competence.
The client requests no contact from agencies or media sales.
Would you like to make a real impact on the lives of people with secondary breast cancer? Are you passionate about ensuring that people with secondary breast cancer receive the emotional, social, and practical support and information that they need?
If so, we’d like to hear from you!
The role
We’re seeking a well-organised coordinator to join our growing support services team and help us reach more people living with secondary (metastatic) breast cancer. You will coordinate the successful delivery of face to face and online services providing information and emotional support in England.
You’ll work as part of a team based across the UK and arrange delivery of services in England, playing a key role in increasing our reach and uptake.
You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. And you’ll build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.
About you
We’re looking for someone with experience of developing and delivering information and support services, preferably in a health or charity environment. You’ll understand the challenges for people living with illness or complex health or social needs and be keen to use your excellent organisation and time management skills to juggle a busy workload. You’ll enjoy working collaboratively and managing relationships with a range of stakeholders. A great team player, you’ll be flexible and able to travel and work outside normal office hours, including regular overnight stays. Above all, you’ll relish the opportunity to deliver our ambition to provide support for anyone living with secondary breast cancer who needs us, by making our services more widely available and accessible.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
Please submit your application via the link provided. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
If you’ve any questions regarding this role, please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 12:00pm on Tuesday 2 April 2024
Interview date Wednesday 10 April 2024 (virtual)
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Spring Community Hub wants to recruit an enthusiastic and dynamic person with experience in project delivery or impact measurement and evaluation to join our Business Support Team to work on a variety of projects and provide administrative support to the Charity.
Key Tasks and Responsibilities
- Lead the establishment of an impact and evaluation function in the organisation to report on the impact of our projects to colleagues, partners, donors and funders.
- Provide project management support to the Senior Management Team.
- Collect quantitative and qualitative data via online and paper surverys and focus groups. Interpret and analyse that data using our CRM and other sources of data.
- Disseminate data, analysis and findings including to colleagues in fundraising, communications, service delivery and engagement and act as an internal advocate for effective monitoring and evaluation strategies.
- Support the development of new tools to collect data.
- Gather project case studies by liaising with colleagues and project leads.
- Assist with the recruitment of staff and volunteers and help to foster a positive volunteer culture
- Represent the organisation at external meetings and events as required
- Assist with daily administration being flexible to the changing needs of the organisation and undertaking tasks not specifically listed when required
Person Specification
- Excellent written and oral English.
- Strong presentation skills and experience presenting research outputs and technical concepts to diverse audiences including colleagues, partners and donors.
- Excellent communication and relationship building skills including with colleagues, partners and donors.
- Experience in designing data collection methods and strong qualitative and quantitative research skills including basic data collection.
- Strong data analysis skills and ability to use relevant software as well as general IT packages.
- Knowledge of the implications of GDPR and other relevant legislation to Spring Community Hub
- Strong project management skills and the ability to deliver on time, to budget and to a high standard
- Degree or equivalent experience
- Experience working or volunteering in the voluntary or not for profit sectors
- Ability to work collaboratively and excellent listening skills
- A compassionate and empathic approach with a genuine interest in the wellbeing of others
- Self motivated with a methodical approach to work and excellent attention to detail
There will be some out of hours work for, for example, the AGM, events, training and development and you will be able to arrange time off in lieu via your Line Manager
Spring Community Hub offers opportunities for learning and development and is actively committed to equality and diversity. We particularly welcome applications from people who have lived experience of significant poverty and inequality and people from marginalised groups and communities.
The role is subject to a DBS (Disclosure and Barring Service) check
The client requests no contact from agencies or media sales.
Would you like to make a real impact on the lives of people with secondary breast cancer? Are you passionate about ensuring that people with secondary breast cancer receive the emotional, social and practical support and information that they need?
If so, we’d like to hear from you!
The role
We’re seeking a well-organised coordinator to join our team focusing on services for people with secondary (metastatic) breast cancer. This role will primarily develop new groups across the northwest region and will ensure successful delivery of those services. They are designed to provide information and emotional and practical support both online and face-to-face.
You’ll play a key role in supporting and developing our secondary services in the northwest of England and will be working with the services manager for secondary breast cancer and a team of coordinators who are based across the UK.
You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. You’ll also build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.
This role ensures Breast Cancer Now can make big strides forward in supporting everyone who needs us by making our services more widely available and increasing awareness of them.
About you
We’re looking for someone with experience of developing and delivering health, information, or other support services, who will enjoy managing relationships with a range of different stakeholders, often remotely.
You’ll be organised and with excellent time management skills, and able to use your initiative and prioritise your workload. You will enjoy working as part of a supportive and busy team who operate across different geographical sites.
Flexibility to travel across the northwest of England and work outside normal office hours, with overnight stays is required. This will involve regular (at least monthly) travel across Cumbria, Lancashire, Merseyside, Cheshire, and Greater Manchester (North).
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role involves significant travel across the northwest of England and occasionally further for team away days and training. It can either be home based or office based at our Sheffield office if within reasonable commuting distance to Sheffield.
In line with our hybrid working model, if based at our Sheffield office, you will be required to attend the office for a minimum of 2 days per week, subject to the roles travel requirements.
When applying
Please submit your application via the link provided. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 9 April 2024 at 9:00am
Interview date Wednesday 17 April 2024 (virtual)
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Systems Training and Support Officer
Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours/4 days working per week
Starting salary: £27,445
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
Would you like to make a difference to the lives of Young Londoners?
Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?
Do you have the expertise to provide support to users of case recording systems?
If so, you might be just who we are looking for!
If you are committed and resilient, and believe you have what it takes to help us to improve the lives of young Londoners and their families please apply.
What the role involves
Key responsibilities
1. Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released.
2. Running system training drop-in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT manager.
3. Working with the Learning and Development Coordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery.
4. Produce effective training materials and guidance documents, and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox.
5. Producing and maintaining a catalogue of training resources, ensuring links to practice-based guidance are established and maintained.
6. Performing case recording system changes to forms and lists as directed by the Information Governance and IT Manager
7. Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need
8. Supporting with training on additional systems directed by the Information Governance and IT Manager, including on the efficient use of SharePoint and Teams
9. Developing training courses for various systems, using our LMS (currently Rise)
10. Acting at all times in line with safeguarding legislation and guidance in addition to Safer London’s practice guidelines and wider pan-London processes and protocols.
11. Undertaking any other duties as required and commensurate with the level of this post.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:
• Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
• Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
• A contributory Pension Scheme.
• Interest-free Season Ticket Loans.
• A Cycle to Work Scheme.
• A Mental Health Helpline.
• Death in Service Benefit.
• Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
• An initial Annual Leave allowance of 28 days holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro-rata entitlement.
Sound good? Here’s how to apply
To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack. Please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
We look forward to hearing from you.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
We are looking for an exceptional person to lead and manage YMCA East Surrey’s Emotional Wellbeing and Mental Health services for children and young people. If you are committed to make a positive difference in the lives of children and young people - and the staff that support them, we would love to hear from you.
Job Purpose:
To be responsible for the strategic and operational management and effective delivery of multi-disciplinary Emotional Wellbeing and Mental Health (EWMH) services for children and young people. The aim of the services managed by this post is to provide EWMH support to children and families to help to belong, contribute and thrive within East Surrey.
Background to role:
This post sits within YMCAES’s Children and Young People Emotional Wellbeing and Mental Health team. YMCAES is contracted by Surrey Wellbeing Partnership via a joint commission from Surrey County Council and Surrey and Borders Partnership NHS Trust. YMCAES is one of the largest providers with a contract value over £1.2m
Job Description
Lead on service delivery, management and governance
– To provide strong leadership for the service based on a clear vision for the service, clarity of standards and outcomes to be achieved.
– With the Head of CYP support the strategic development, planning and delivery of specialist EWMH services for children and young people ensuring an effective co-ordinated offer for these families is in place.
– To have the primary responsibility for establishing, maintaining and developing consistent and high standards of professional and managerial competence amongst all staff involved in the delivery of EWMH services.
– To provide line management to the Service Managers and named roles above and work with them to ensure they provide an effective service to children, young people and families in Surrey.
– Maintain up to date detailed knowledge of legislation and national policy and to ensure SLT, CYP management team and the service are briefed on changes.
– To have lead responsibility for ensuring EWMH services operates in a way which safeguards children and adults and is fully compliant with safeguarding policy and procedure
– Understand and manage risk and safeguarding issues across the team, being the named lead and providing advice on guidance on all risk and safeguarding issues and escalating cases to DSLs as appropriate.
– To ensure that the health and safety of all families, children, young people, staff and volunteers is properly addressed and enforced through appropriate policies and procedures including risk assessments for all areas and activities
Manage stakeholder engagement and financial integrity
– Lead on ensuring compliance with regulatory and professional requirements
– To ensure that key relationships and business processes are in place to improve outcomes for children, young people and families.
– Work with the Development Manager to support the Managers and Coordinators to write funding bids and reports for new and existing work.
– To ensure EWMH services meets both national, local performance and quality indicators in an effective and timely way.
– Ensure all key policies for EWMH team and processes are up to date and fit for purpose
– To work with CEO (Director of SWP) Head of CYP and Head of Finance to agree an annual budget for EWMH services and to play a role in negotiating annual funding settlement through the SWP contract.
– Work collaboratively with colleagues to ensure services deliver value for money, within budgets and are evidence based, ensuring that services are rigorously evaluated in terms of quality and outcomes and that they continuously improve and are provided in response to children’s needs.
– Maintain up-to-date and detailed knowledge about and relationships with commissioners of services including but not limited to Surrey CC, Surrey Heartlands ICB and various Borough Councils
– Ensure accurate monitoring and reporting of EWMH service delivery output, outcomes and targets.
– Represent YMCAES EWMH services on a variety of external forums including Surrey Wellbeing Partnership and Surrey and Borders Partnership NHS Foundation Trust.
Training and Development
– Ensure the effective Safer Recruitment and retention of EWMH working with HR colleagues and Head of CYP as appropriate.
– Contribute to an in-house training programme for EWMH staff, CYP staff and volunteers, which is also offered to all YMCA East Surrey staff and volunteers and key partners.
– Work with the Head of CYP and HR to develop volunteering, apprenticeship, and traineeship opportunities in EWMH services. –
Attend CYP Advisory Group and Team Meetings and give presentations and input as required.
Buildings and Infrastructure
– Ensure buildings and facilities for the delivery of EWMH services are fit for purpose including the Phoenix Youth Centre reporting to SCC and effective working with statutory and voluntary sector partners with the support of the YMCAES Central Services Facilities team. Provide effective management and support and demonstrate the values and culture of YMCA East Surrey.
– Ensure that all activities demonstrate the values and culture of YMCA East Surrey
– Work with the Head of CYP/Deputy CEO to support the implementation of YMCA East Surrey strategy and Operational Plan.
– Any other duties are required to be performed within the grade and renumeration of the role.
– We are committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure. We require you to understand and demonstrate this commitment and attend any required training
Salary:
£46,000 to £50,000 per annum deplending on qualifications and experience
Hours of Work:
35 hours per week, Monday to Friday with an hours unpaid break
Location:
YMCA Phoenix Yourth Centre, Preston Manor Road, Tadworth, Surrey KT20 5FB with flexible working
Annual Leave
Five weeks plus bank holidays. Holidays increase after two years’ service to a maximum of six weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits
The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Sports and Community Centre. YMCA East Surrey also operates a Cycle to Work Scheme.
Pension - There is a YMCA East Surrey pension scheme - details available on request.
Closing date and interviews
The closing date is Monday 8th April 2024 at 5pm with interviews to be held on Monday 15th April 2024.
The client requests no contact from agencies or media sales.