Casework Coordinator Jobs in City Of London, England

Salary: £32,076 starting salary (salary range will increase to a max £34,834 via the length of service) Plus £4,087.65 Inner London Weighting if based in London per annum pro rata.

Contract: part-time fixed term basis until 31st December 2024.

Part-Time: 21 hours per week (excluding lunch breaks)

Location: Any Refugee Action office – London, Manchester, Bradford, or Birmingham. We will consider UK-based hybrid working options.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.

To succeed in the role you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it. 
• Experience of development work that is empowering, preventative and / or asset-based; enabling communities of people or organisations to gain confidence, skills and resilience.
• Excellent networking, facilitation and partnership-building skills, with the ability to initiate and maintain effective networks.
• Excellent interpersonal skills, with the ability to communicate effectively with a wide range of internal and external stakeholders, develop positive relationships and maintain flexibility and open-mindedness.
• Excellent team working skills, with the ability to collaborate and enable others to thrive.
• Ability to use your own initiative to work through challenges or problems or to see an opportunity and take steps to improve something.
• Ability to reflect on your own work and role, ask for help, identify strengths and challenges, be open to giving and receiving feedback and work towards professional development.
• Insight and experience or interest in developing skills in: research, Human Centred Design / service design, coproduction, programme management, monitoring evaluation and learning
• Excellent project management skills and ability to plan and manage your own workload.
• Experience or ability to issue and monitor expenses and project agreements ensuring that they comply with the terms and conditions of grant funding.

 We want to make sure that we reach to as many potential candidates as possible and that we make the process accessible so we will be running an information session where interested people can come and find out more about the role, the work of the GPP team and the application process.

For the online Information Session via Zoom, please register via the link below:

Monday 22nd April – 3:00 – 4:00 pm

https://us06web.zoom.us/meeting/register/tZwrc-mhrz0uG9Hd5dCbFCjI_aV9Mf2UbcbC

For further details, and to apply, please visit our website.

Those with lived experience as a refugee are particularly encouraged to apply.

Closing date: 23:59 Sunday 5th May 2024

Interviews: Thursday 23rd May 2024 – online via Zoom

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Humanists International is the global representative body at the heart of the humanist movement. 

Our Members and Associates include humanist, rationalist, secular, ethical culture, atheist and freethought organizations from all over the world. Our community also includes many individual supporters who share our vision and values.

We campaign on humanist issues. We defend humanists at risk of persecution and violence. We lobby for humanist values at international institutions, including the United Nations. And we work to build the humanist movement around the world.

Purpose of the role

One of the core elements of this work is the production of the Freedom of Thought Report. The Report examines every country in the world for its record on upholding the rights and equality for non-religious people. We consider issues of legal discrimination and outright persecution and violence. The Report is essential to our awareness-raising efforts of the persecution faced by the non-religious.

Humanists International is embarking on a 2-year programme of work in order to realize some long-term improvements to the Freedom of Thought Report. We are looking for an enthusiastic research coordinator to join our team and participate in all stages of the publication process.

As a research coordinator you will support the Casework & Campaigns Manager to administer, plan and produce the Freedom of Thought Report, providing evidenced-based research to shape and influence human rights policy as it pertains to the non-religious.

This is a predominantly home-based role, but does require the attendance of in-person events such as the General Assembly and Team Building, as required.

We are open to flexible work arrangements and committed to diversity and inclusion.

Key duties

• Collaborating with the Casework & Campaigns Manager to research, plan, and deliver the Report’s production on an annual basis;

• Provide administrative support to the Casework & Campaigns Manager;

• Liaising with team members (e.g. Members, Associates, designers, and volunteers) ensuring deadlines are met;

• Recruiting, training and coordinating a pool of volunteer researchers;

• Developing and implementing training sessions for members, associates, and volunteers;

• Liaising with Humanists International members to enable and support them to submit country entry updates;

• Write and edit entries - ensure they are accurate and objective, and conform to house style;

• Proofread and check content for accuracy;

• Monitor project outcomes and perform continuous evaluation;

• Identify and systematize best practices and lessons learned directly linked to project activities;

• Contribute to the development and dissemination of digital content;

• Treat with confidentiality any information about Humanists International  Members, users, intellectual property, staff and research that could be deemed as personal, private or sensitive.

Essential skills

• Research & analytical skills: Demonstrable experience with synthesizing and presenting complex information in a succinct way, with a strong attention to detail and accuracy. 

• Experience researching and writing briefings and reports, preferably related to human rights;

• Collaborative working skills: Experience with working in high performing, distributed, multicultural and international teams and working with colleagues and external partners to deliver high-impact programmes; 

• Strong writing and proofreading skills;

• Well-organized, efficient and able to work independently

• Excellent command of English.

Desirable

• Working proficiency in foreign languages;

• Experience of recruiting and managing a pool of volunteers;

• Project management experience;

• Experience of training others;

• Experience of monitoring and reporting on indicators of success;

• Understanding of humanism and a commitment to the organization’s mission.

Benefits

• 30-days annual leave (this is in addition to public holidays)

• 4% contributory pension scheme

• Remote working

• Employee Assistance Programme

£30,000 + 6% pension contribution (pro-rata)

Fixed term until 31st October 2024 with potential for extension depending on funding.

14 hours/week

We are looking for an enthusiastic and organised person to run our new Lewisham Asylum Hub: a drop-in service for asylum seekers living in the borough. You will coordinate and/or run social, educational and well-being activities for asylum seekers staying in hotels and initial asylum accommodation in Lewisham. With a great knowledge of local services, you will ensure asylum seekers are connected to local social and educational opportunities in and around Lewisham.

You will thrive in a busy environment and be able to manage lots of different tasks at once. You will understand how to create a safe and welcoming environment for refugees.

LRMN is a well established refugee and migrant organisation in London providing a range of services including specialist legal advice on immigration, housing and welfare benefits, counselling, health access, social and well-being activities, emergency supports and more. 

We offer our valued staff the following: 

• 26 Annual leave days entitlement (pro-rata) plus bank holidays

• days off between Christmas and New Year (normally 3 days)

• well-being support including access to Employee Assistance Programme and massages

•  hybrid working and cored hours.

Please refer to the job description and person specification. To apply, please complete our online application form which you can find on our website.

Deadline: 9am Monday 22nd April

Interviews: Thursday 25th April

RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support. We are seeking a highly organised, efficient and compassionate individual with good interpersonal skills to coordinate our Resilience Building trauma support programmes across England. The role will include providing emotional support to victims in a highly sensitive and empathic manner, overseeing the delivery of the Resilience Building Programmes, training and managing new facilitators to run the programmes and assist with providing regular supervision for facilitators

Please read the job pack for a full description of the role. Please apply by sending us your CV and covering letter outlining your interest in the role and how you meet our role and person specification. We look foward to hearing from you!

About On Your Side

On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.

Launched in August 2022, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who  experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.

Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including East and Southeast Asian led community groups alongside national hate crime reporting and hate crime prevention organisations. This role will be based at the consortium lead organisation, identity-based violence prevention charity Protection Approaches.

About the role

Based at Protection Approaches, the Project Officer will report directly to the On Your Side Project Manager, and work closely with Protection Approaches’ team, On Your Side Casework Coordinator, Outreach Officer, and all consortium partners.

This is a new and exciting role that will be central to the delivery and development of the On Your Side service as it moves into a new phase over the next 12 months as an established, sustainable service.

In this role the Project Officer will develop their project management skills as they work with the Project Manager on overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines.

You will oversee several distinct areas of work including overseeing the strategy and work of the On Your Side Outreach Officer in developing and implementing new engagement, outreach, communications and public education strategies. You will also oversee the publishing of a quarterly data report, and ensuring data is being recorded appropriately and accurately.

You will represent the service at high profile meetings and events including meeting with current and future funders, representatives from national and local government, other policy-makers, police and, academic experts to build the profile of the service, improve its support methodologies and impact, and assist in the development and implementation of sustainability and fundraising plans for the service.

You will be trained by the Protection Approaches Outreach team on delivery of hate crime workshops, and other trainings and use those skills to deliver awareness sessions for On Your Side, raising awareness of the service and it’s benefits while supporting ESEA community members to better understand their rights and how they can tackle racism and hate.

The role is a 12-month fixed term contract. During this period we expect to secure additional resources to ensure the ongoing delivery of this service and extend the role of Project Officer.

The successful candidate will:

• Assist the Project Manager in overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines
• Oversee the work and strategy of the On Your Side Outreach Officer to develop and implement engagement, outreach, and public education strategies to increase knowledge about the service and use of the service
• Increase the profile and visibility of On Your Side particularly among key stakeholders in ESEA communities and service provider to establish partnerships in outreach or referrals
• Represent the service at high profile external meetings, such as with funders, or stakeholders in regional or national government
• Represent the service at events and workshops including delivery of workshops about hate crime, the service, or other related topics
• Build networks across the hate crime prevention, reporting and support sectors
• Organise and chair meetings with partners and external consultative groups
• Identify lessons of community-led change to inform policy and advocacy activities
• Support implementation of monitoring and evaluation processes
• Regularly review incident reports to verify data accuracy, ensuring cases are appropriately followed and recorded
• Collaborate closely with the data team to ensure publication of quarterly anonymised and aggregated data reports, disseminated to relevant stakeholders
• Assist in the development and implementation of sustainability and fundraising plans for the service
• Commission and liaise with external contractors to deliver services
• Oversee communications including developing social media, website, and other communications copy, writing press releases, and writing opinion pieces
• Anticipate where problems may emerge and work with partners to solve those problems
• Maintain accurate project documentation and reports

For more details on this role, how to apply and the full person specification please download the full job pack.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We are a welcoming community where every teenager can play their part in shaping their world through extraordinary music.

The Youth Support Co-ordinator works across all of our programmes, focusing on enhancing NYO’s safeguarding culture and processes and supporting the organisation’s commitment to creating a safe and nurturing environment for over 1,000 young musicians annually. The Co-ordinator also plays a vital role in managing recruitment activities, including auditions, which mark many young people's first engagement with NYO, and in ensuring that all NYO activities are conducted with the utmost care for the participants' welfare.

The role would suit an individual with excellent administration skills, strong interpersonal skills and a flexible, can-do attitude. A strong desire to work with young people, and a commitment to diversity, equity, and inclusion are crucial. Experience in supporting projects and events within the arts, education or youth sector is desirable.

At the National Youth Orchestra, you’ll work as part of a supportive, friendly and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our spacious and light offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. Most staff spend time enjoying and supporting NYO projects, concerts and events, sharing music with young people across the UK. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts and a 24/7 counselling and support helpline.

Deadline for applications: Wednesday 24 April 2024 at 10am

About RLS 

RLS is a UK charity and a non-profit company in Greece (AMKE). 

Refugee Legal Support works in solidarity with people who migrate. We operate in the UK, France and Greece, promoting and protecting rights through legal support, casework, litigation, engagement, training and partnerships. We advocate for safe migration and oppose discriminatory immigration systems and policies.

RLS has held a legal aid contract in the UK since 2023. 

About the Afghan Pro Bono Initiative (APBI)

The Afghan Pro Bono Initiative is a specialist casework project delivered by RLS with funding and pro bono assistance from 14 leading commercial law firms. It is a project delivered in partnership with SPI. 

Firm pro bono lawyers are trained and supervised by the project’s two full-time supervising lawyers so that they can then assist with legal casework.

APBI has two core components. The team delivers legal information and support to and within the Afghan community, working together with the Community Engagement and Research Lead to ensure wide access. While the project also provides high quality legal representation in a range of cases for this community. This includes family reunion, the ARAP scheme, the Afghan Citizens Resettlement Scheme and others. 

APBI then aims to respond to the increased need for legal information, advice and representation of Afghan nationals and their family members forced to seek protection and reunion with family in the United Kingdom following the Taliban takeover. The project is now going into its 3rd year, and won the Most Effective Pro Bono Partnership Award at the Law Works Pro Bono Awards in 2022 as well as being nominated and commended for numerous other awards in 2022 and 2023. 

The casework of this project feeds into strategic research, policy and advocacy efforts to make existing ‘safe’ routes to protection (in particular refugee family reunion and resettlement schemes) more accessible and effective, advocate for their expansion and defend the fundamental rights of people on the move by influencing policy and decision making. 

Litigation arising out of the project is actively pursued (where eligible) under RLS’s legal aid contract to push for better decision-making, secure results for individuals and pursue improvements in the relevant law, policy and practices. 

RLS recognise that pro bono legal work is always an adjunct to, and not a substitute for, an adequate system of publicly funded legal services. 

Key responsibilities and objectives

The post holder will be a staff member of Refugee Legal Support. They will be a participant within the Afghan Pro Bono Initiative project team, which comprises two lawyers (the other being at SPI), a coordinator and a Community Engagement and Research Lead in addition to the volunteer lawyers from the individual commercial firm partners. 
 

Key responsibilities

• Manage a small caseload and provide high quality legal advice and representation to clients;

• Supervise the work of volunteer pro bono commercial lawyers on cases;

• Deliver training to pro bono commercial lawyers;

• Ensure that all legal work is promptly and accurate recorded on RLS’s case management system and keep relevant time recording; 

• Develop and disseminate relevant information on legal developments in this area for relevant stakeholders, including both the Afghan Community and building the capacity of other practitioners;

• Work in close collaboration with the other project Lawyer/s to develop and share experiences and best practice in relation to all aspects of casework (legal, evidential and procedural) and relevant internal processes;

• Work in close collaboration with the Legal Director, Programmes Manager and Coordinator to ensure that appropriate steps to achieve the aims and objectives of the project are taken, including ensuring that relevant data is obtained and assisting with the timely completion of the project Operational Plan/s;

• Work in close collaboration with the APBI Coordinator and Programmes Manager to contribute to the production of materials such as project periodic reports, information on emerging and strategic issues in relation to ‘safe’ routes for use in advocacy, content for newsletters, social media posts and articles to raise awareness of the project and its aims and outputs;

• Participate in, and contribute to, RLS’s monitoring, evaluation and learning framework;

• Be an active member of the RLS team participating in team meetings at both the UK and International level: engaging in a collegiate and collaborative environment that includes participating in the development of a new and exciting legal organisation; 

• Be an active and collaborative member of the APBI Project team together with the other Lawyer/s, Coordinator and Community Engagement and Research Lead;

• Work in close collaboration with the Community Engagement and Research Lead to contribute to the production of information sheets and other materials to disseminate to the Afghan community/ies;

• Maintain accurate and confidential records in line with GDPR;

• Adhere to RLS safeguarding policies and procedures at all times. 

Person Specification

Essential

• Be either a member of the Bar, a solicitor and accredited to IAAS Senior caseworker level, accredited to IAAS Senior caseworker level, or OISC accredited to Level 3;

• Experience of asylum casework;

• Experience of refugee family reunion procedures and applications, including applications outside of the Immigration Rules reliant on Article 8 ECHR and other human rights provisions;

• Experience of online immigration applications; 

• Demonstrable knowledge of legal aid provision and ECF applications; 

• Demonstrable supervision experience; 

• Experience of and commitment to working in a collaborative way on legal cases;

• Good verbal and written communication skills in English;

• Strong organisational skills, including the ability to prioritise work and meet deadlines;

• Strong attention to detail, responsiveness, reliability and dependability;

• Strong interpersonal and relationship management skills and an ability to deal professionally and collaboratively with both legal and not-for-profit stakeholders;

• Computer literacy;

• Right to reside and work in the UK;

• Enjoy working with a small team in a flexible and fast-paced environment, as well as being an independent self-starter able to work with a high degree of autonomy;

• Have a strong commitment to upholding the human rights of asylum seekers, migrants, and refugees; 

• Commitment to the aims of the project and the values of RLS.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not a barrier to the role. 

Desirable

• Those with lived experience of navigating immigration systems are strongly encouraged to apply and will be favourable considered;

• Experience of legal aid casework; 

• Experience of conducting immigration appeals and/or public law litigation; 

• Experience of supervising commercial lawyers in a pro bono project setting;

• Experience of preparing and delivering training;

• Interest in collaborating with non-legal colleagues to bring about systemic change;

• Working knowledge of Dari and/or Pashto.

We are seeking a dedicated Youth Worker to join our team and make a positive impact on the lives of young people from refugee backgrounds in our community. In this role, you will have the opportunity to inspire, mentor, and support young individuals in their educational journey while promoting a culture of curiosity and enthusiasm for learning.

About Katherine Low Settlement

Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people. 

About KLS Love to Learn team

Since 2004, KLS Love to Learn education team of 10 part-time staff and over 100 volunteers, have supported thousands of young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family/carers needs to overcome the barriers to education they face at home and school. 

Key Objectives:

Homework Clubs and Mentoring:

• Assess eligibility for Love to Learn.
• Obtain updated consent information.
• Develop session plans and source resources.
• Engage youth with interactive activities.
• Encourage participation and uphold behavior policy.
• Maintain records and safeguarding practices.
• Foster relationships with youth agencies and services.
• Assist Lead Youth Worker with post-16 club.
• Support Volunteer Coordinator in mentor matching.

Trips and Activities:

• Collaborate on annual activity programme.
• Plan and execute holiday and term-time activities.
• Assist with summer programme organisation.

Teamwork and Reporting:

• Coordinate with team members and external agencies.
• Contribute to reports and meetings with funders.
• Communicate effectively within KLS teams.

Other Duties:

• Engage in regular supervision and appraisals.
• Practice anti-discriminatory and empowering principles.
• Adhere to confidentiality, safeguarding, and equal opportunities policies.
• Conduct professional duties in line with KLS values.

If you are passionate about making a profound and lasting impact on the lives of young individuals, shaping their futures, and empowering them to reach their full potential, then join us. Together, let's inspire, mentor, and support the next generation, building a brighter tomorrow for our community.

Dates

Closing Date for Applications: 9.00 am on 26th April 2024

Interview Date: 3rd May 2024