Client Accounts Team Administrator Jobs in Nottingham, Nottinghamshire
We are looking for an ambitious and driven individual who is passionate about building businesses that change lives. This individual will help us continue to develop excellence across all that we do for our staff team and our customers. We are looking for someone who naturally thinks about ways to improve businesses and thrives in driving forward change.
You will work closely with the Head of Enterprise (HofE) and the Leadership Team to ensure that both enterprises are fulfilling their key mission which is to create genuinely life-giving work and that our employees excel at.
About us
Upbeat Communities was founded in 2005 to support refugees and asylum seekers to rebuild their lives through a whole range of support including training, social activities, befriending and hosting. Upbeat Communities became a registered charity in 2015.
In 2013, Upbeat Communities launched Derby Language School (DLS) which is a social enterprise that provides language courses to individuals and organisations in the East Midlands. Alongside generating considerable income for the charity through its private and corporate classes it also provides quality language training for many refugees through contracts with councils.
In 2021, Upbeat Clean was started in response to significant challenges that refugee women have in finding employment to support their families. Upbeat Clean’s 5-year goal is to be able to offer a Real Living Wage job to every refugee woman who needs one in Derby. Upbeat Clean is fast becoming the most talked about commercial cleaning business in Derby with contracts at key venues like Derby Museums, Getinge, Vaillant, Quad, Deda and large offices across the city.
The two social enterprises (DLS and Upbeat Clean) have grown substantially over the last two years with a combined expected turnover of around £700,000 in 2024/25 and more rapid growth ahead. We have over 30 employed cleaners and 20 freelance teachers and interpreters, with over 40 corporate contracts and 100 private clients.
Main duties and responsibilities
Strategy, Analysis & Development:
• Continuously focus on balancing fast social enterprises growth while pursuing excellence for our customers.
• Support with the development of the overall business strategy.
• Lead on key business changes.
• Support in the development and implementation of marketing strategies for both enterprises.
Operations:
• Oversee the day-to-day business needs of Upbeat Clean and DLS.
• Lead recruitment and training Upbeat Clean and DLS staff.
• Develop excellent systems and processes for Upbeat Clean and DLS.
• Negotiate new partnerships with businesses in the city.
• Act as key account manager for some of the client contracts in conjunction with the Head of Enterprise (HofE).
• Develop and maintain excellent relationships with client contacts to effectively communicate and resolve queries and issues.
• Regularly visit clients to ensure that our clients are heard and looked after.
• Contribute towards the operational excellence of the team and ensure that all contractual service level agreements are met.
• Maintain the organisation’s security and safety standards, policies, and procedures, ensuring these are adhered to, including regulatory compliance.
• Develop and maintain an overview of all policies and procedures and lead on creating new and updating existing policies and procedures as necessary.
• Lead on measuring and maintaining an excellent quality of provision across both social enterprises.
• Create and distribute digital content including publications, annual reports and other marketing materials that communicate the organisation’s activities, products, and services in conjunction with HofE.
Finance:
• Work with the finance team to forecast income and manage expenditure in line with the agreed budget.
Human Resources:
• Line manage team members.
• Lead in workforce planning.
• Assist with the smooth running of HR management including recruitment and terms and conditions compliance.
• Oversee the provision of staff training and development.
Person Specification
Qualifications & Experience
Essential:
• At least two years’ experience in a management role.
• Strong IT skills with a track record of working across a range of software packages.
Skills & Attributes
Essential:
• Possesses a ‘can do’ attitude and approach challenging situations in a positive and enthusiastic manner.
• A strong desire to support and empower refugees to succeed.
• Proven ability to spot and solve problems in a proactive way, delegate effectively and prioritise events.
• Ambitious, focused, and able to work in collaboration with others to achieve shared goals.
• Numeracy and financial management skills, with ability to cost work, prepare budgets and monitor income and expenditure.
• Ability to engage confidently and comfortably with a wide range of people with proven ability to build productive partnerships and teams both internally and externally.
• Well organised and able to manage and prioritise workloads.
• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
• Ability to work sensitively with those of different cultures and faiths and a commitment to equality, diversity, and inclusion.
Other:
• Interest in the needs of refugees and asylum seekers and commitment to their support, wellbeing, and empowerment.
• The right to work in the UK.
What we offer you:
Our guiding purpose across the enterprise is to “create life giving jobs that we can excel at” so we will always aim to ensure you find your job life giving and you can excel at it.
• A positive working environment where staff are valued and cared for.
• An inclusive and friendly staff team.
• Regular support and supervision.
• Regular opportunities for team building.
• Flexible working conditions to promote a good work/life balance.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Opportunities for continued training and development.
• Access to language classes through our social enterprise (Derby Language School).
• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).
If you are looking for a job where you can enjoy building something that will change lives, then Upbeat Communities is the right place for you.
The deadline for applications is 30th April 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The role
As Welfare Officer you will work alongside four National Support Coordinators, ensuring our members receive welfare and benefit related information, advice, and guidance via telephone, zoom meetings, and email.
We are looking for someone to work 9am – 5pm Monday to Friday. There will be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.
Who are we looking for?
The successful candidate will have a minimum of 2 years’ experience of working within a similar role.
A keen interest in or a knowledge/experience of charitable support provision is essential.
We are a looking for an innovative self-starter to join our small national team of 16 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. If this sounds like you, we would love to hear from you.
Who are we?
Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including access to specialist welfare and benefits advice.
Myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Investment in your personal and professional development
Only applicants with a tailored covering letter will be considered.
The client requests no contact from agencies or media sales.
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.