Client Service Manager Jobs in Bloomsbury, Greater London
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Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.
We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.
About Free Tibet and Tibet Watch
Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.
We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.
Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.
Job Description
Fundraising
- Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
- Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
- Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
- Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
- Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
- Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
- Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
- Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
- Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
- When needed, providing on-the-ground support for direct marketing, including copywriting and editing.
Leadership & Management
- Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
- Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
- Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
- Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.
General Responsibilities
- Participating in regular team meetings.
- Participate in events and actions as required, with protest attendance highly encouraged.
- Ensure that volunteers working with your team are managed appropriately.
- Participating in monthly finance/fundraising meetings.
- Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
- Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.
Person Specification
Essential
- Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
- Proven track record of delivering income across one or more of following income streams:
- Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
- Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
- Trusts and Foundations: soliciting and stewarding major grant
- Digital fluency with a deep understanding of how this relates to fundraising.
- Line management of other fundraisers, especially with agile working and diverse skill sets.
- Experience of overseeing the development of team members.
- Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
- Confident reporting directly to the Board of Trustees and representing staff interests.
- Commitment to Free Tibet’s mission.
Desirable
- Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
- Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
- Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
- Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).
Application Process
Completed applications must be received by 10:00 am on Monday 8th April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 17th April 2024.
Your application should include:
- Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
- Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and asylum seekers into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we're innovative and resourceful in our approach to supporting refugees and asylum seekers.
- Empower: we strive to empower our clients, helping them achieve their aspirations.
Role overview: as the Director of RAK, you'll lead our organisation in supporting refugees and asylum seekers in South West London to lead fulfilled and independent lives. Proposals for hybrid working will be considered. Your responsibilities will include:
Strategic Leadership
- Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.
- Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.
- Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.
Governance and Organisational Management
- Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.
- Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.
- Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.
Financial Management and Human Resources
- Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.
- Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.
- Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.
Fundraising
- Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.
- Collaborating with the fundraising manager to cultivate relationships with funders, submitting funding bids, and providing reporting.
- Focus on growing unrestricted funds to reduce reliance on grants.
Advocacy and Influencing
- Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.
- Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.
- Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.
General Duties
- Undertaking any other related duties as required and appropriate to the role.
Person Specification
Essential Criteria
- Leadership and Change Management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.
- Project and Programme Management: experience in creating and delivering complex projects aligned with strategic objectives.
- Fundraising Expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.
- Digital Proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.
- Financial Management: track record of managing budgets and contracts effectively.
- Analytical Skills: experience in complex report writing and data analysis.
- Empathy and Inclusivity: ability to empathise with clients from diverse backgrounds and a commitment to equality, diversity, and inclusion in the workplace.
- Team Leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.
- Partnership Building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.
- Communication Skills: excellent communication and persuasion skills, including experience in public speaking.
- Governance Knowledge: understanding of governance principles in the voluntary or public sector.
- Safeguarding: experience in leading on safeguarding and health and safety.
Desirable Criteria
- Asylum System Knowledge: understanding or lived experience of the asylum system.
- Policy and Advocacy: experience in asylum-related policy or advocacy work.
- Commercial Awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community
The client requests no contact from agencies or media sales.
Hours: Full-time 37.5 hours per week with flexible/hybrid working (after initial probationary period)
Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. You will be leading services helping some of our most vulnerable clients with complex and life changing issues. In our 85 year history, we are the busiest we have ever been and people need our help.
Citizens Advice Hammersmith and Fulham is an award-winning charity that provides free, independent, confidential and impartial advice and information. We are a modern, innovative and progressive organisation working in a diverse and vibrant community. We employ over 50 people and have around 80 volunteers who help us to deliver generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are a flagship Local Citizens Advice within a nationally recognised network, delivering a multi-channel service including, face to face, telephone and digital channels.
About the role
You will oversee all phases of our funded services and programmes, working at senior management level. This role will be a driver of change, leading on all our funded services and the development of CAHF Innovation Hub which aims to test and pilot ideas on a small scale. We want to continue to evolve our services with the aim of increasing the reach and the impact of our work. The ideal candidate will have experience of delivering project(s) in the Advice Sector or demonstrable transferable skills, including:
- Collaborating positively with a diverse range of internal and external stakeholders to maintain cohesive project delivery.
- Working with the Chief Officer to assess and review opportunities for securing new programmes of activities to strengthen our response to the community advice needs.
- Working with CAHF’s Advice Service Managers to ensure robust line management for project staff.
- Monitoring and reporting on project performance to KPIs to required quality standards.
- Manage conflicting priorities to ensure that objectives are achieved and deadlines are met.
What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:
- Pension scheme
- Healthy work/life balance with flexible/hybrid working
- Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service
- Access to mental health support helpline
- Learning, development and personal growth opportunities
Closing Date: Thursday 25th April 2024 by 08.00am
Test: 1st May 2024
Interview: 2nd and 3rd May 2024
We reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications
The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support for refugees and people seeking asylum who have experienced extreme human cruelty such as torture or human trafficking. We work with hundreds of clients every year from all over the world. HBF delivers a specialist Model of Integrated Care that addresses the complex needs and vulnerabilities of survivors. Through the Model of Integrated Care, the HBF offers survivors access to an individually tailored programme of specialist psychological care and medical advisory services, legal protection including providing expert medico-legal documentation, welfare and housing support, and creative and skills activities within an integration programme. Where someone is a survivor of human trafficking they benefit from HBF’s counter-trafficking programme of support. The Foundation’s expertise is renowned in the field.
The Role
This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to oversee the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation. You will be at the heart of an exciting team of experts, working as the face of HBF and the first point of contact for both external and internal queries. You will be a self-motivating team player, organised, efficient and have a compassionate mind-set.
The role will work closely with the other person in post as Client Services Administrator and jointly manage the workload. The role also includes assistance and general facilities support to the Senior Operations and HR Coordinator.
EQUAL OPPORTUNITIES
HBF is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.
As is the nature of this sector, the role will be exposed to traumatic and distressing material and, whilst they will be supported by their line manager and surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to other members of the team.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Please submit an up-to-date CV and covering letter by 5pm on Sunday 14th April 2022. Your application should outline your relevant skills and experience, as well as how your previous experience that matches the listed responsibilities and person specification.
Please state in your covering letter when you would be available to start the role. In setting the salary regard has been had to the NCJ payscales.
Interviews will be scheduled as soon as possible following closure of the role at our offices in central London. For any queries, please contact Laila Amarneh.
We regret that we can only respond to applicants who make it to the interview stage. No agencies.
The client requests no contact from agencies or media sales.
Staywell has two thriving, popular day centres offering a range of activities and support for older people with a range of needs. We need someone with excellent communication skills and a professional approach to work with our Day Services Manager, leading and supporting a large team of staff and volunteers.
You’ll need the ability to promote and foster a positive environment for both staff and clients, together with a willingness to be involved in all aspects of the operation of the centre.
If you would like an informal chat about this role before applying, please contact us (contact details on our website).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service.
You can download a PDF of the job description for this role at the bottom of the page.
Key Responsibilities
See attached job description for full list of responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Experience of working with challenging behaviour
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
Person Specification
See attached job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Ability to work out of hours and on weekends
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.
Are you experienced in implementing Health and Safety policies, knowledgeable about buildings and can be hands on as well as strategic – all while making a difference to families, children and young people experiencing homelessness? If so, then come and join us!
We are looking to recruit a Facilities Manager for our site in South Westminster. The site is one of our most important resources and enables us to provide accommodation for up to 39 young people as well as excellent services to homeless children, families and young people.
This is an exciting and varied role in our Central Services team that will partner closely with the Director of Finance and Operations. You will be responsible for delivering a safe and secure living environment for the young people in our Hostel and Supported living accommodation as well as ensuring that our offices are maintained to a high standard and provide a place of welcome to our clients. You will also act as the organisation’s health and safety officer and manage a budget of approximately £250k for facilities management.
Please refer to the job description for further information. In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This post requires an enhanced DBS check.
The client requests no contact from agencies or media sales.
Are you passionate about leading a creative and high achieving team supporting vulnerable adults and local VCS organisations? If so, we want to hear from you!
Age UK Lewisham and Southwark is looking for a Director of Services to oversee the delivery of our Lewisham-focused services: Community Connections (social prescribing), Community Development, Befriending and Community Transport.
Although the post holder will be working for Age UK Lewisham and Southwark, the teams they manage will support adults of all ages from 18+
The successful candidate will oversee an amazing team and work closely with partners across the health, social care, and voluntary sectors to ensure that isolated Lewisham residents get high quality services that enable them to find local groups that meet their needs, break down barriers to access and provide support from well trained and caring volunteers.
If you are a confident manager, who shares our vision of person-centred services that build on people’s strengths, and are keen to empower staff, volunteers and service users to contribute to the strategic vision of the organisation and to find creative new ways to work with partners and make a difference in the local community, this job is for you!
Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage you to apply if you are from a marginalized or underrepresented group.
Employee Benefits:
- 26 days annual leave + bank holidays
- Additional 1 day leave for Birthdays
- Access to an Employee Assistance Programme including access to a helpline for partners and dependents
- Flexi time scheme allowing the claiming back of additional hours worked
- Other flexible working options, including some hybrid working (ie some home working by agreement)
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary
For full details please download the Job Pack which includes a Job Description, Person Specification and application form.
Closing date for applications – 9am on 15th April 2024
Interviews will take place week commencing 22nd April in Catford
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Relate is a household name and the UK’s best-known provider of specialist relationship counselling services. We’ve been helping families, individuals, couples and children since 1946 and have developed a passion for supporting people as they navigate the ups and downs of relationships at home, work and in the community. We are in a period of growth driven by increasing demand for our services. To power that growth, we need additional revenue streams from enterprises, EAP vendors, benevolent funds and philanthropic sources.
This is where you can make a difference to us. As our Commercial Business Development Manager, you’ll be in a newly created hands-on role at the forefront of nurturing and closing new business opportunities. You’ll be developing strategic partnerships, increasing revenue streams and contributing to our growth plans as a member of the Relate Senior Management Team.
Reporting to our National Partnerships Director, you’ll find us enthusiastic, open, willing to help and above all passionate about the difference we make to people’s lives every single day.
Key Responsibilities
- First and foremost, this is a sales role. So, we’ll need you to demonstrate a track-record of meeting and exceeding revenue targets.
- You’ll be able to demonstrate an ability to work autonomously without intensive supervision.
- You’ll be able to demonstrate the ability to define and action a go-to-market plan.
- Naturally, we expect first-class demonstrable sales-skills including the ability to:
- Identify and evaluate new business opportunities including new markets, customers, partnerships, products, and services.
- Develop a pipeline of qualified prospects.
- Negotiate and close deals with a seven-figure value.
- Build and maintain strong relationships with key clients and partners, ensuring their needs are met andexceeded.
- Provide detailed reports on business development activities, including market analysis, sales forecasts, and revenue projections
- Collaborate with the National Partnerships Director, Service Delivery Director, National Contracts Manager, Digital Services Manager, and other key colleagues to ensure the smooth implementation of new contracts.
- Deputise for the National Partnerships Director at Executive Leadership meetings
- Represent Relate at a range of events to promote the brand and the service offer.
- Contribute to annual budget and strategic planning cycles.
- Stay abreast of industry changes and competitive landscape to adjust strategies accordingly.
Education and Training
- Experience and formal training in a recognised Sales Methodology e.g. MEDDPICC, SPIN, Sandler
- BA Hons (desirable)
Demonstrable Experience and Knowledge
- Substantial proven experience in business development, b2b sales, or a similar role, in the service and/or not for profit sector
- Track record of securing seven-figure contracts.
- Strong understanding of sales principles and customer service practices.
- Proven experience of cultivating and sustaining strong partner relationships in a range of settings.
- Understanding of market drivers in the EAP/staff benefits sector.
- Strong track record of achieving or exceeding income targets.
Abilities and Skills
- Proven communication, negotiation, and interpersonal skills with the ability to adapt to the audience to achieve the optimum outcome.
- Ability to think strategically and analytically, with a problem-solving mindset.
- Strong business and financial acumen with the ability to develop comprehensive budgets and business plans
- Entrepreneurial approach with the ability to see and capitalise on opportunities.
- Ability to work independently, with a self-motivated, results-driven approach.
- Able to travel as required with occasional overnight stays.
Personal Qualities
- Driven
- Professional
- Collaborative
- Client led/Person centred.
- Resilient
Terms of Appointment
- Permanent position
- Full time, 35 hours per week (some evening/weekend work may be required)
- 25 days holiday plus bank holidays and 3 days over Christmas period
- c£55,000 oer annum salary
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to be a part of the growth of the only global domestic abuse technology programme of its kind. The successful Digital Programmes Manager will work closely with our global local markets and development teams to ensure the successful operationalisation of strategic and funded goals.
(This post is offered on a fixed-term contract for 12 months from the start date, with possible extension beyond this dependent upon funding)
Commencing asap
Postholder Reports to: the Global Programmes Director, Hope After Harm
Our Team Values:
- Passion driven and dedicated to sustainable change.
- Committed to listening and learning knowing this makes us stronger when we lead and speak.
- Tirelessly place survivors and those with lived experienced at the heart of what we do.
- Maintain integrity through compassion, consistency, and transparency.
This is what the Digital Programmes Manager will do at Hope After Harm:
- Work in line with our values.
- Project manage yearly deliverables, providing clear project workplans and updates and overseeing the day to day work of the project co-ordinator.
- Manage relationships with global partners and stakeholders and coordinate the localisation of Bright Sky offerings to fit cultural and legal practice.
- Work as the central point of management with developers, key stakeholders and global partners to ensure that all projects are delivered on time, within scope and to expected quality standards.
- Streamline and update spreadsheets, diagrams, process maps and other project deliverables to enable successful implementation and turnover of the process to the clients.
- Attend and lead regular internal and external touch-points, including attendance at global steering committees and working groups.
- Track project performance and provide programme Director with regular progress reports to ensure the successful completion of long- and short-term goals.
- Operate daily within the domestic abuse field as a subject matter expert.
- Respect and value the diversity of the community and culture in which our products will be delivered, ensuring culturally competent leadership.
- Recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
- Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
- Attend training as required to develop and maintain proficiency.
- Be available outside of normal working hours to take meetings with global markets (as required).
This is what you will bring as the Digital Programmes Manager at Hope After Harm:
- A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens.
- Professional experience that allows you to talk as an authority on the role technology plays in domestic abuse.
- Ability to work with partners from various cultures and backgrounds, using your experience to guide the project, whilst uplifting the voices and knowledge of the most pertinent stakeholders.
- Substantial experiencing operationalising strategic plans across local teams.
- Proven experience as a project manager, working to funded KPI’s across complex projects.
- Experience leading project teams and seeing projects through to completion, within scheduled deadlines.
- Experience of collaborating with various stakeholders and maintaining positive working relationships.
- Can motivate individuals and agencies to move through courses of action and decision-making processes.
- Has excellent communication, negotiation and advisory skills, both written and verbal.
- Is a solution focussed project manager.
- Plans and prioritises work effectively, with the ability to manage multiple projects and deadlines.
- Excellent organisational skills, with an attention to detail and ability to work independently.
- Has the ability to gauge success through gathering data and providing detailed progress reports.
- Can proactively mitigate project risks, following protocols in escalation and role-specific duties.
- Experienced with remote working and communicating through and using digital technology.
- Act with integrity, patience and respect when working with all clients, agencies and individuals.
- An empathetic and kind human who is committed to intersectionality, equal opportunities and diversity in policy and practice.
- Experience working cross-culturally is a considerable asset.
All Workers have a responsibility to work with colleagues in maintaining service delivery, general related tasks will be discussed during the interview process and upon appointment of role.
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore be expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.
Who are Hope After Harm?
Thames Valley Partnership T/A Hope After Harm is an established charity of over 30 years, delivering a range of services to support those who are vulnerable or at risk of exclusion. We work to develop long-term solutions to the issues of crime and social exclusion and work at both practical and strategic level to influence policy and share good practice. We run market leading technological programmes that help change and save the lives of survivors of domestic abuse and deliver specialised training to professionals and organisations to ensure we all play our part.
Bright Sky is an app and webpage that supports anyone concerned about domestic abuse. As the only global app of its kind, it is leading the way in technological responses to domestic abuse
For this role you will need:
- To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
- To be able to deal with all information on a confidential basis and understand data protection requirements.
- To have Citizenship of the UK or have entitlement to work in the UK
Closing date: 9th April at 00:00.
Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.
Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Please submit an up to date CV and a cover letter of no more than 1.5 A4 pages, detailing the skills and experience that make you a suitable candidate for this role, in line with the job specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is a job share with another Deputy Service Manager. Both Deputies will be responsible for equally sharing duties.
This role sits within our Adult Services department, across Hammersmith, Fulham, Ealing, Hounslow and Spelthorne.
You will be working directly with the Service Manager and be responsible for assisting with the operational delivery and service development, of a portfolio of services. Namely:
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
- Spelthorne Prevention Hub
The Role Purpose
The role of the Deputy Service Manager will be to work closely alongside the Service Manager and assist with the operational delivery of a portfolio of services. You will be there to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of Team Managers and supervision of Support Workers within the service. In addition, you will be responsible for deputising for the Service Manager in their absence. You will also be expected to provide on-call advice.
You can download a PDF of the job description for this role at the bottom of the page.
About Us
Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to empower anyone experiencing a mental health problem.
The lived experience of people with mental health problems is at the heart of everything we say and do.
We campaign to improve services and are committed to empowering local residents, promoting wellbeing and supporting recovery.
We work to transform understanding of mental health in the workplace, in schools and public services.
We do this by providing a range of services that are empowering, recovery focused and preventative.
Key Responsibilities
See job description for full list of responsibilities.
- Guiding the team, supporting the team managers in responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Understanding CQC standards and NICE guidelines around mental health
- Create and maintain good working relationships with partner agencies
- Actively participate in training and development
- Provide guidance to support workers and volunteers
- Direct line management of team managers
- To work with service managers and assist with reporting and monitoring
Dimensions and limits of authority
- In the absence of the Service Manager be responsible and accountable for the delivery of high-quality services
- In the absence of the Service Manager act as a point of contact for stakeholders
- In the absence of the Service Manager be responsible for the overall management of the staff working in the service
Person Specification
See job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Understanding of different databases such as Views, Salesforce.
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Closing Date
We reserve the right to change the closing date without notice depending on the number of responses received.
Equal Opportunities
We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Individual Giving and Gifts in Wills Manager to manage and deliver the Individual Giving and Gifts in Wills (Legacy and In Memoriam) income streams for the Centre. This is an exciting role in our Fundraising team that will manage income pipelines and associated expenditure required to raise income, provide monthly monitoring and use data to analyse fundraising results. This role will also develop and implement strategies to retain, recruit and acquire new supporters.
In addition, you will also provide excellent stewardship to an aging supporter base and ensure the people who donate to the Centre receive a wonderfully warm and personal donor experience, engaging and inspiring donors with stories and updates about the work.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role, why you would like to work for us and address the following two questions:
1. What experience or interest in legacy fundraising do you have?
2. Please describe your experience of success fundraising within the Individual Giving income stream, including employing strategies to retain, engage and recruit new donors? Please discuss the range of direct marketing channels you have used including digital.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Service Assistant Manager - Housing and Homelessness (Sanctuary Emergency Accommodation)
Salary: £27,810 per annum
Full-time: 40 hours per week worked Sundays to Thursdays 9.00am to 5.00pm
Closing date: 12 noon on 26th April 2024
Interview dates: TBC
Benefits: Employees are eligible for Medicash (a non-contractual benefit), 33 days paid holiday, discount membership of a local gym, and a long service award (after five years).
Our client’s Emergency Accommodation offers short-term accommodation (22 bedrooms), as well as support, meals, and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.
They are looking for a new Assistant Service Manager to support the Emergency Accommodation Manager. The Assistant Manager will focus on the day-to-day operations of the service, supporting staff with service users and delegating responsibilities to the staff team. They are looking for a person who has a desire to help people who are experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience. You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as a person, not just as ‘rough sleepers’ or ‘service users’.
You will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage others enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently, and professionally to any challenges which arise.
If you're interested in this opportunity, apply now with your CV and a Cover Letter to be considered.
Role: Regional Poppy Appeal Manager – London Poppy Day & Partnerships
Location: London, Southwark (Hybrid 2 Days per week)
Contract Type: Permanent
Hours: Monday to Friday, 35 Hours per week
Salary: £41,172 to £44,232 (Inclusive of London Supplement)
Would you like to take on an exciting challenge raising over a £1m in one day by spearheading London Poppy Day, in addition to playing a key role in managing national partnerships?
The Poppy Appeal is the UK’s largest charity appeal and holds a special place in society each November. London Poppy Day stands as the highlight of this, generating over £1 million in a one-day street collection across central London. Spearheading this endeavour, you will collaborate with a diverse project team to orchestrate LPD, coordinating with Regional Poppy Appeal Managers nationwide to oversee partnership activities. Your attention to detail will ensure compliance with policies, regulations, and legislation, while implementing robust risk management processes.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this influential position, you'll engage stakeholders at all organisational levels, securing internal support for LPD and regional initiatives. Externally, you'll cultivate relationships with influential volunteers, event sponsors, and partner organisations, maximising fundraising potential and impact.
Responsible for achieving income targets exceeding £1M for LPD and managing an expenditure budget of around £100K, you'll conduct comprehensive reviews to shape future LPD activities and partnership strategies. Additionally, you'll contribute to cross-functional projects benefiting the broader Poppy Appeal delivery, ensuring alignment with organizational goals.
If you're ready to lead a high-profile fundraising initiative and make a meaningful impact supporting veterans and their families, we invite you to join our dedicated team at the Royal British Legion.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 14th April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.