Client Service Manager Jobs in London, Greater London
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.
We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.
About Free Tibet and Tibet Watch
Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.
We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.
Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.
Job Description
Fundraising
- Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
- Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
- Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
- Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
- Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
- Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
- Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
- Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
- Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
- When needed, providing on-the-ground support for direct marketing, including copywriting and editing.
Leadership & Management
- Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
- Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
- Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
- Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.
General Responsibilities
- Participating in regular team meetings.
- Participate in events and actions as required, with protest attendance highly encouraged.
- Ensure that volunteers working with your team are managed appropriately.
- Participating in monthly finance/fundraising meetings.
- Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
- Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.
Person Specification
Essential
- Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
- Proven track record of delivering income across one or more of following income streams:
- Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
- Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
- Trusts and Foundations: soliciting and stewarding major grant
- Digital fluency with a deep understanding of how this relates to fundraising.
- Line management of other fundraisers, especially with agile working and diverse skill sets.
- Experience of overseeing the development of team members.
- Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
- Confident reporting directly to the Board of Trustees and representing staff interests.
- Commitment to Free Tibet’s mission.
Desirable
- Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
- Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
- Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
- Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).
Application Process
Completed applications must be received by 10:00 am on Monday 8th April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 17th April 2024.
Your application should include:
- Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
- Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.
The client requests no contact from agencies or media sales.
The purpose of the role is to create an income stream for the charity by developing partnerships and sponsorship opportunities with corporate and other organisations. This is a new role, adding to our existing Employer Services team.
Key Responsibilities:
Employer Services
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Identify new partnership and sponsorship opportunities across a range of sectors and types of organisation to fund Working Families current and new activities
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Research and develop a pipeline of sponsors and partners to expand the types of funding streams available to support our work
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Target partners who share our values and vision
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Prepare and deliver compelling and evidence-based pitches, presentations, and proposals
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Deliver against income targets and KPIs
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Develop strong long-term relationships with sponsors and partners
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Ensure all outputs are delivered effectively and on time. Identify opportunities to communicate partnership and sponsorship impacts
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Grow and maintain knowledge of the marketplace and competitors and opportunities for sponsorship and partnerships
Other
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Comply with, and fully participate in, all Working Families policies and processes
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Represent Working Families externally
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Support and participate in fundraising activities for Working Families
Contribute to the wider Working Families team, undertaking any other reasonable duties as directed
Person specification:
Essential
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At least 5 years’ experience working with businesses/organisations
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A proven track record of success in generating income from sponsorships and corporate partnerships
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Passionate about excellent client service with proactive, customer-centric attitude
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Ability to cope with conflicting demands and prioritise tasks to meet strict KPIs
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Commercially aware with good business acumen and financial awareness
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Engaging and succinct writing skills, excellent oral communication, interpersonal skills
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Ability to create compelling proposals, presentations, and pitches
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Proven experience of establishing rapport, credibility, and collaborative relationships with corporate sponsors, partners, and stakeholders
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Success in working independently and as part of a team
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Commitment to Working Families Objectives and Values (Collaborative, Practical, Inclusive, Driven)
- Good understanding of HR, equality, diversity, and inclusion issues
Desirable
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Experience of using a CRM
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Ability to pitch and present services and/or products to generate sales
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Experience working in the charity or not-for-profit sector
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and asylum seekers into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we're innovative and resourceful in our approach to supporting refugees and asylum seekers.
- Empower: we strive to empower our clients, helping them achieve their aspirations.
Role overview: as the Director of RAK, you'll lead our organisation in supporting refugees and asylum seekers in South West London to lead fulfilled and independent lives. Proposals for hybrid working will be considered. Your responsibilities will include:
Strategic Leadership
- Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.
- Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.
- Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.
Governance and Organisational Management
- Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.
- Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.
- Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.
Financial Management and Human Resources
- Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.
- Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.
- Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.
Fundraising
- Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.
- Collaborating with the fundraising manager to cultivate relationships with funders, submitting funding bids, and providing reporting.
- Focus on growing unrestricted funds to reduce reliance on grants.
Advocacy and Influencing
- Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.
- Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.
- Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.
General Duties
- Undertaking any other related duties as required and appropriate to the role.
Person Specification
Essential Criteria
- Leadership and Change Management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.
- Project and Programme Management: experience in creating and delivering complex projects aligned with strategic objectives.
- Fundraising Expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.
- Digital Proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.
- Financial Management: track record of managing budgets and contracts effectively.
- Analytical Skills: experience in complex report writing and data analysis.
- Empathy and Inclusivity: ability to empathise with clients from diverse backgrounds and a commitment to equality, diversity, and inclusion in the workplace.
- Team Leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.
- Partnership Building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.
- Communication Skills: excellent communication and persuasion skills, including experience in public speaking.
- Governance Knowledge: understanding of governance principles in the voluntary or public sector.
- Safeguarding: experience in leading on safeguarding and health and safety.
Desirable Criteria
- Asylum System Knowledge: understanding or lived experience of the asylum system.
- Policy and Advocacy: experience in asylum-related policy or advocacy work.
- Commercial Awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community
The client requests no contact from agencies or media sales.
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for a senior development programmes coordinator to take responsibility for the efficient coordination of this work, elements of which are delivered virtually, in-person or hybrid.
In addition, the postholder will have responsibility for the effective line management to some of the team’s programme administrators/assistants.
This is an exciting opportunity for someone to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development Programme. The individual should have excellent programme coordination skills, the ability to work effectively across multiple projects will be critical to success. The postholder will be an excellent communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team. Along with being analytical and insightful, the postholder will be highly organised with a keen eye for detail. This role will involve line management responsibilities, experience is desirable.
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Please also complete the online interactive equal opportunities monitoring form as part of your application.
Beyond the Streets is a small charity with a big determination to see routes out for women selling sex in the UK. We are currently looking to recruit a Research and Impact Officer. This is a crucial role in supporting the monitoring and evaluation of our work as an organisation and in contributing to the design and delivery of innovative research which builds the case for tackling sexual exploitation in the UK. Working closely with the Research and Impact Manager, this role ensures that the work of Beyond the Streets is informed by learning from lived experience, practitioner experience and academic research; producing a variety of research outputs that inform service development, training content, and policy proposal development.
You will be a champion of the cause and have a passion for supporting women who face multiple disadvantages and be familiar with a Violence Against Women and Girls (VAWG) perspective. You will have experience in conducting research in the humanities or social sciences. You will have great interpersonal skills, strong written and verbal communication skills and be able to work independently as well as part of a team. We are looking for someone with energy, motivation, skills, and experience; someone who can understand the big picture and can deliver to deadlines.
Beyond the Streets is a charity inspired by Christian values. This belief inspires us to work with acceptance, value and mutual respect for all. We promote a healthy work life balance and regularly reflect on our boundaries and our strategy for the year. We genuinely seek to work as a team and ensure that no one is ‘rescuing’ or working outside their allocated hours. You will be joining a growing team at Beyond the Streets. We currently have 18 members of staff, with a mix of full-time and part-time working patterns. The role will be based at either our East London or Southampton office. Remote working will be considered for the right candidates but there will be visits required to our offices in Southampton and East London.
This post is restricted to female applicants only under Section 9 of the Equality Act 2010.
SELF EMPLOYED ASSOCIATE PROPERTY ADVISERS
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY PM 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
The Ethical Property Foundation is the only dedicated property advice charity serving the UK voluntary sector. We support over 450 voluntary organisations p.a. with expert and independent property advice and education. We are currently seeking one or more self-employed Chartered Surveyors (or with an equivalent professional qualification), to augment our team and specifically, to assist us in delivering our affordable consultancy.
We are particularly looking for surveyors with an ability to think and report strategically or offer specialisms such as building surveying and planning.
Our Associate Property Advisers are all extraordinary people: senior property professionals. As part of this team, you will be assigned projects to lead on or supporting other members. You will use your communication skills to gain the trust of our clients, many of whom support vulnerable people in challenging circumstances, and empower them to expand their property knowledge and confidence. You will use your wide knowledge of the property sector to investigate/analyse client issues and develop suitable options and solutions. The projects you will deliver include property health checks, feasibility studies, options appraisals & development of client property strategies. Average project time allocation: between 4 – 5 days. There may be opportunities to deliver webinar training too.
Our clients support every kind of good cause and are responsible for every type of property. In the last 12 months, besides conventional office premises, we have advised on: church buildings, oast houses, former schools, industrial units, fields, warehouses, libraries, theatres, and mills.
Location: Flexible working from home. Projects will include client site visits in England, Wales and Scotland.
Day Rate: £220
Reporting to: Head of Property Advisory
Website: propertyhelp (dot )org
Start date: by mutual agreement
Working hours: variable to suit agreed assigned project deadlines
Professional Indemnity insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
DBS Clearance: This will be obtained for you. All our Associates must have DBS clearance
Application procedure
Applicants must send a c.v. with full contact details and a covering letter detailing why they wish to apply for this work, by clicking on ‘Quick Apply’; what they feel they can offer our clients; plus, their voluntary sector and professional experience.
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
Informal discussion
For an informal phone discussion, email our Senior Property Adviser Simon Taylor FRICS to arrange a mutually convenient time. simon.taylor(at)ethicalproperty(dot)org(dot)uk
The client requests no contact from agencies or media sales.
Context and Background
The innovative services that we develop are a critical part of the NSPCC’s fight for every childhood. We transform lives by working directly with some of the most vulnerable children and families. This role will help develop our service offer in respect of preventing and tackling child sexual abuse, with a focus on the ongoing development, coordination and implementation of our secondary education service. This aims to support secondary education settings to be places that foster healthy relationships and keep, young people safe from abuse.
Job purpose
• Scoping, leading and project managing programmes, services and products within the Development and Implementation Team within set timescales and budgets.
• Managing a matrix approach to service development and design, bringing together people, resources, skills and talent from across the organisation to conceptualize, design and create new programmes, services and products
• Working with a range of internal and external stakeholders to ensure that all new developments are informed and underpinned by evidence, have a theory of change and support the NSPCC in delivering its strategy
• Working with research colleagues to plan how outcomes and impact will be measured for each new development.
Key relationships - Internal
Reporting to the Associate Head of Development with close links to the Head of Development and Implementation, the post holder will work closely with an internal project team, managing workstream leads from digital, comms, content development, schools service, income generation and subject matter experts and have frequent interaction at Director level and other senior stakeholders. They will be in frequent contact with multiple teams and directorates as they operate a matrix style of project development.
Key relationships - External
This role will develop relationships at Director level and other senior stakeholders across a range of external partners including from Education, Children Services, Police, Health Partners and the third sector for the purpose of influencing, learning, collaboration and engagement. They will also work closely with participation and people with lived experience who support service development.
Main duties and responsibilities
1. Project delivery
· Accountable for end to end delivery of the development and delivery of projects within the D&I team, with a focus on education
· Ensure projects are well managed and desired outcomes are achieved and benefits realised
· Lead a matrix approach to service development and design bringing together a multifaceted team from inside and outside of the NSPCC
2. Governance
· Establish and maintain an effective governance and project framework for any development
· Ensure the correct oversight and controls are in place
· Ensure project paperwork is complete including risks and issues logs
· Produce up to date high quality reports and data in relation to the project
3. Quality
· Work with quality assurance processes to ensure all services developed are to a high standard and regularly reviewed for accuracy
· Review, scrutinise, challenge and apply evidence from a wide variety of sources to inform development
· Work with research and evidence colleagues to test and learn and improve services
4. Relationships
· Actively seek input from a range of subject matter experts and those with lived experience as part of any development
· Work closely with colleagues from across multiple teams and departments during all stages of development
Responsibilities for all Staff within the Strategy and Knowledge
A commitment to safeguard and promote the welfare of children and young people
• A sound understanding of and commitment to equality, diversity, and inclusion.
• Commitment to living our values and guiding principles, as set out in our strategy.
Person specification
1. Knowledge relevant to NSPCC strategic objectives, specifically the education sector, relationships and sex education
2. Experienced in managing complex, fast paced, multi-agency/client relationships and cross organisational teams to deliver multiple projects
3. Significant experience in the successful design and development of innovative, evidence based services, ideally within the education sector
4. Application of structured project management techniques to plan, monitor and deliver projects involving many stakeholders and teams in their delivery
5. Understanding of implementing evidence-based programmes, within public services
6. Evidence of excellent interpersonal, influencing and networking skills and an ability to establish credibility with external professionals and stakeholders
7. Highly developed communication and presentation skills, able to explain complex technical information clearly and confidently, to a range of technical and non-technical audiences
8. Financial acumen and experience of financial modelling and developing and managing budgets
9. A personal commitment to ending cruelty to children, and to making safeguarding everyone’s responsibility.
This role is homebased/flexible but does require some travel within the UK.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
Staywell has two thriving, popular day centres offering a range of activities and support for older people with a range of needs. We need someone with excellent communication skills and a professional approach to work with our Day Services Manager, leading and supporting a large team of staff and volunteers.
You’ll need the ability to promote and foster a positive environment for both staff and clients, together with a willingness to be involved in all aspects of the operation of the centre.
If you would like an informal chat about this role before applying, please contact us (contact details on our website).
The client requests no contact from agencies or media sales.
Are you passionate about leading a creative and high achieving team supporting vulnerable adults and local VCS organisations? If so, we want to hear from you!
Age UK Lewisham and Southwark is looking for a Director of Services to oversee the delivery of our Lewisham-focused services: Community Connections (social prescribing), Community Development, Befriending and Community Transport.
Although the post holder will be working for Age UK Lewisham and Southwark, the teams they manage will support adults of all ages from 18+
The successful candidate will oversee an amazing team and work closely with partners across the health, social care, and voluntary sectors to ensure that isolated Lewisham residents get high quality services that enable them to find local groups that meet their needs, break down barriers to access and provide support from well trained and caring volunteers.
If you are a confident manager, who shares our vision of person-centred services that build on people’s strengths, and are keen to empower staff, volunteers and service users to contribute to the strategic vision of the organisation and to find creative new ways to work with partners and make a difference in the local community, this job is for you!
Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage you to apply if you are from a marginalized or underrepresented group.
Employee Benefits:
- 26 days annual leave + bank holidays
- Additional 1 day leave for Birthdays
- Access to an Employee Assistance Programme including access to a helpline for partners and dependents
- Flexi time scheme allowing the claiming back of additional hours worked
- Other flexible working options, including some hybrid working (ie some home working by agreement)
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary
For full details please download the Job Pack which includes a Job Description, Person Specification and application form.
Closing date for applications – 9am on 15th April 2024
Interviews will take place week commencing 22nd April in Catford
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to be a part of the growth of the only global domestic abuse technology programme of its kind. The successful Digital Programmes Manager will work closely with our global local markets and development teams to ensure the successful operationalisation of strategic and funded goals.
(This post is offered on a fixed-term contract for 12 months from the start date, with possible extension beyond this dependent upon funding)
Commencing asap
Postholder Reports to: the Global Programmes Director, Hope After Harm
Our Team Values:
- Passion driven and dedicated to sustainable change.
- Committed to listening and learning knowing this makes us stronger when we lead and speak.
- Tirelessly place survivors and those with lived experienced at the heart of what we do.
- Maintain integrity through compassion, consistency, and transparency.
This is what the Digital Programmes Manager will do at Hope After Harm:
- Work in line with our values.
- Project manage yearly deliverables, providing clear project workplans and updates and overseeing the day to day work of the project co-ordinator.
- Manage relationships with global partners and stakeholders and coordinate the localisation of Bright Sky offerings to fit cultural and legal practice.
- Work as the central point of management with developers, key stakeholders and global partners to ensure that all projects are delivered on time, within scope and to expected quality standards.
- Streamline and update spreadsheets, diagrams, process maps and other project deliverables to enable successful implementation and turnover of the process to the clients.
- Attend and lead regular internal and external touch-points, including attendance at global steering committees and working groups.
- Track project performance and provide programme Director with regular progress reports to ensure the successful completion of long- and short-term goals.
- Operate daily within the domestic abuse field as a subject matter expert.
- Respect and value the diversity of the community and culture in which our products will be delivered, ensuring culturally competent leadership.
- Recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
- Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
- Attend training as required to develop and maintain proficiency.
- Be available outside of normal working hours to take meetings with global markets (as required).
This is what you will bring as the Digital Programmes Manager at Hope After Harm:
- A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens.
- Professional experience that allows you to talk as an authority on the role technology plays in domestic abuse.
- Ability to work with partners from various cultures and backgrounds, using your experience to guide the project, whilst uplifting the voices and knowledge of the most pertinent stakeholders.
- Substantial experiencing operationalising strategic plans across local teams.
- Proven experience as a project manager, working to funded KPI’s across complex projects.
- Experience leading project teams and seeing projects through to completion, within scheduled deadlines.
- Experience of collaborating with various stakeholders and maintaining positive working relationships.
- Can motivate individuals and agencies to move through courses of action and decision-making processes.
- Has excellent communication, negotiation and advisory skills, both written and verbal.
- Is a solution focussed project manager.
- Plans and prioritises work effectively, with the ability to manage multiple projects and deadlines.
- Excellent organisational skills, with an attention to detail and ability to work independently.
- Has the ability to gauge success through gathering data and providing detailed progress reports.
- Can proactively mitigate project risks, following protocols in escalation and role-specific duties.
- Experienced with remote working and communicating through and using digital technology.
- Act with integrity, patience and respect when working with all clients, agencies and individuals.
- An empathetic and kind human who is committed to intersectionality, equal opportunities and diversity in policy and practice.
- Experience working cross-culturally is a considerable asset.
All Workers have a responsibility to work with colleagues in maintaining service delivery, general related tasks will be discussed during the interview process and upon appointment of role.
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore be expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.
Who are Hope After Harm?
Thames Valley Partnership T/A Hope After Harm is an established charity of over 30 years, delivering a range of services to support those who are vulnerable or at risk of exclusion. We work to develop long-term solutions to the issues of crime and social exclusion and work at both practical and strategic level to influence policy and share good practice. We run market leading technological programmes that help change and save the lives of survivors of domestic abuse and deliver specialised training to professionals and organisations to ensure we all play our part.
Bright Sky is an app and webpage that supports anyone concerned about domestic abuse. As the only global app of its kind, it is leading the way in technological responses to domestic abuse
For this role you will need:
- To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
- To be able to deal with all information on a confidential basis and understand data protection requirements.
- To have Citizenship of the UK or have entitlement to work in the UK
Closing date: 9th April at 00:00.
Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.
Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Please submit an up to date CV and a cover letter of no more than 1.5 A4 pages, detailing the skills and experience that make you a suitable candidate for this role, in line with the job specification.
The client requests no contact from agencies or media sales.
Role: Regional Poppy Appeal Manager – London Poppy Day & Partnerships
Location: London, Southwark (Hybrid 2 Days per week)
Contract Type: Permanent
Hours: Monday to Friday, 35 Hours per week
Salary: £41,172 to £44,232 (Inclusive of London Supplement)
Would you like to take on an exciting challenge raising over a £1m in one day by spearheading London Poppy Day, in addition to playing a key role in managing national partnerships?
The Poppy Appeal is the UK’s largest charity appeal and holds a special place in society each November. London Poppy Day stands as the highlight of this, generating over £1 million in a one-day street collection across central London. Spearheading this endeavour, you will collaborate with a diverse project team to orchestrate LPD, coordinating with Regional Poppy Appeal Managers nationwide to oversee partnership activities. Your attention to detail will ensure compliance with policies, regulations, and legislation, while implementing robust risk management processes.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this influential position, you'll engage stakeholders at all organisational levels, securing internal support for LPD and regional initiatives. Externally, you'll cultivate relationships with influential volunteers, event sponsors, and partner organisations, maximising fundraising potential and impact.
Responsible for achieving income targets exceeding £1M for LPD and managing an expenditure budget of around £100K, you'll conduct comprehensive reviews to shape future LPD activities and partnership strategies. Additionally, you'll contribute to cross-functional projects benefiting the broader Poppy Appeal delivery, ensuring alignment with organizational goals.
If you're ready to lead a high-profile fundraising initiative and make a meaningful impact supporting veterans and their families, we invite you to join our dedicated team at the Royal British Legion.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 14th April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Corporate Partnerships Manager
We’re looking for a dynamic corporate partnerships manager with experience of identifying and securing new business partnerships and passion for business development, who can also deliver these partnerships to a high standard once secured.
This is home based role and applications for flexible working and reduced hours are welcome.
Position: CE3001 Corporate Partnerships Manager
Location: Home-based, U.K nationwide occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £38,400 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term maternity cover for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 3 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 11 April 2024 and 12 April 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Senior Corporate Partnerships Manager, the Corporate Partnerships Manager will generate income and impact for the Stroke Association by identifying and winning new partnerships with businesses that have an affinity to our cause.
There will also be an opportunity to manage and uplift some of our existing partnerships, helping to ensure that we’re optimising every opportunity with our warmest supporters, driving greater engagement, commitment and income.
This role will be predominantly focused on business development and will involve regular travel. Key responsibilities will include:
· Securing individual income target and contribute to the overall team target
· To research companies and develop proposals, applications, and pitches
· To work with the Senior Corporate Manager to establish a clear and prioritised list of target companies whose values and objectives align with the Stroke Association’s, ensuring timely and appropriate approaches with the support of relevant departments.
· Potential to personally manage partnerships once business has been secured, with the possibility of taking on management of existing partnerships to help grow and uplift the value they deliver.
· To sell in fundraising products to potential partners, often on a cold calling basis, and to contribute creative fundraising ideas to help the Corporate Partnerships team develop new fundraising product ideas for proposals, applications and pitches
About You
We need someone with creativity and flair. Someone who can marshal emotions, facts and figures to help us put stroke on the map. An ability to influence both internal and external stakeholders to articulate the value of corporate partnerships to all parties will be crucial.
You will have a proven track record of:
· Securing and/or managing partnerships (in the charitable or private sector) worth £6-figure+ sums across a variety of income streams e.g. strategic, Charity of the Year, sponsorship
· Making successful cold approaches to potential supporters/clients
· Partnership delivery including experience of deepening and broadening partnerships to increase their meaningfulness and longevity
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of you skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Introduction to role
We are seeking a Venue & Buildings Manager to help provide effective stewardship and management of our wonderful and busy Grade II* listed church building and room hire business.
Inspire Saint James Clerkenwell is a Church of England church with two services (11am and 4pm) and a congregation of around 200 adults and 80 children. The congregation is vibrant and diverse and passionate about sharing the good news of Jesus.
A large proportion of the church’s income is generated by hiring out the crypt, church and accompanying spaces to external clients. Our ability to rent out these spaces supports the church’s broader mission and helps maintain the building for future generations. You can find out more about our venue business on our 'Crypt on the Green' website.
We are looking for someone who can take ownership of the building and the room hire business and see that the work they do supports and facilitates the ministry of the church. They will ensure that the resources we have are best utilised and that health and safety and legal obligations are fulfilled in relation to the building. This is a client facing role, where you are required to provide a professional service to all who visit the church and the variety of clients looking to use the venue as an event space.
1. Personal Qualities
This job is for you if you:
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possess a good personal and conversational manner and an ability to build rapport quickly with others
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are commercially aware, able to understand trends and needs of your customers in order to improve the venue’s revenue
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are practically-minded, always be looking for better ways of doing things
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are a team player - open to personal change, feedback and professional development
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are comfortable with sales targets and increasing revenues
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are self-motivated, able to work alone, setting priorities and managing day-to-day workload without close supervision
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are sympathetic to the beliefs and procedures of an Anglican Parish Church
3. Key Responsibilities
What you’ll be working on:
Crypt Business Management
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Leadership and line management of the Crypt team
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Take responsibility for annual targets and Crypt business plans
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Oversee outgoing business expenditure
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Product development - constantly improving the business offering, and maximising available resources to increase sales
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Monitor, develop and improve processes and infrastructure
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Assisting the bookings administrator with the routine administration of the room hire bookings, including responding promptly to client emails, showing clients around the venue, answering phone calls, responding to client requests and holiday cover
Buildings Management
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Devise, oversee and operate an annual schedule of maintenance for the Church building
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Organise, schedule and supervise regular (annual, bi-annual) maintenance contracts for key infrastructure
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Be the contact point for ad-hoc maintenance issues, either responding directly or organising appropriate contractors or volunteers
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Project manage new developments and projects to improve the facilities and other aspects of the Church building
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Liaise with health & safety consultants to develop and implement Church building policies
4. General Terms:
Location: The post will be based in the office at Inspire St James Church, EC1R 0EA, but we are open to hybrid working arrangements.
Hours: This role is provisionally 40 hours per week but we are open to discussing the possibility of reduced hours, job-shares, flexible start and finish times or compressed hours.
Benefits:
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25 days annual leave plus eight bank holidays
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Dental insurance
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Monthly Christian book allowance
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Regular social staff events including a weekly staff lunch
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Annual salary reviews and an enhanced pension package.
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Training will be provided on Manual Handling, Working at Heights, Food Hygiene, Line Management and First Aid at Work as required
All team members are expected to participate in the running of church service activities and as such there is a Genuine Occupational Requirement for the post holder to have a Christian faith.
To apply:
Please supply
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A cover letter highlighting your relevant skills and experience and expressing what excites you about the role.
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A corresponding CV limited to two pages.
Deadline: 31st March 2024. Submissions will be reviewed promptly upon receipt and interviews will be conducted on a rolling basis. The ad may close early if a successful candidate is found.
Start date: Mid-April 2024.
The client requests no contact from agencies or media sales.
Salary: Starting salary of £33,930 rising to £37,700 after 24 months + 8.5% pension contribution
(after satisfactory completion of your probation period).
Hours: Full time, option for part time and flexible working
Contract type: Permanent.
Location: Our offices in Battersea Library, with home working possible
Are you an experienced office or business manager, or do you have the skills and are looking for a new role? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as our Business Manager and Company Secretary. This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.
What will I be doing?
The post-holder will lead on premises, facilities, finance and personnel and administration systems in order to support the effective delivery of CAW services to clients and management of the organisation.
Reporting to the CEO and responsible for the recruitment and management of administration volunteers, the post holder will take the lead on maintaining our office systems and processes.
What skills are we looking for?
1. Previous office administration experience, ideally including experience of:
- Providing administrative support.
- Administering finance systems
- HR administration
2. Methodical and well organised with the ability to work on own initiative, prioritise work, and meet deadlines.
3. Good numeracy skills for monitoring and analysis of statistics and budgets.
4. Good interpersonal, written and oral communication skills including ability to take accurate minutes.
5. Good computer skills including excel and other Office applications and Quickbooks
6. Flexible approach and willingness to work as part of a team.
7. Understanding of the aims, principles and values of the Citizens Advice Wandsworth service and its equality and diversity policies, and willingness to operate within them.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Wednesday 24th April 9am
Interviews will be held: W/c 29th April