Community And Volunteer Engagement Coordinator Jobs in Cardiff
Digital Communities Coordinator
Fixed Term 24 months| Full Time | Salary: £34,392 per annum | Location: Hybrid | Close date: Monday 6 May 2024 (9am)
Join our award-winning team and help the nation enjoy better bone health. We’re a dedicated, inspiring and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.
We’re proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us in the top 20% of charities and we want to attract the brightest and the best to help us beat this condition and change society for the better.
- This role is an exciting opportunity to form part of a team coordinating and developing our digital services, including contributing to two multi-year service development programmes currently underway, Osteoporosis Connect and Medication Support (Action for Osteoporosis) and overseeing our online peer-support communities.
- We’re looking for someone with excellent interpersonal skills with a demonstrated ability to build rapport, empathise with others, and foster positive relationships both online and offline.
- Do you have experience supporting online communities or support spaces, preferably within a healthcare or charitable organisation?
- Do you have experience coordinating projects or services? (digital experience would be ideal)
- Do you have experience of navigating sensitive or contentious topics with diplomacy, tact, and professionalism, ideally within online communities?
- If you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.
- Location - In this role, you would benefit from the flexibility of working either on a hybrid basis (with the expectation to attend our central Bath office, at least 20% of your time each month),or working in a fully remote way.
How to apply
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification.
We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.
Want to know more?
For more details on this role, please download the job description.
The closing date is 9am on Monday 6 May 2024 (9am). First round interviews expected to be w/c 13 May 2024
REF-213 362
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Food bank Campaign Coordinator is responsible for delivering Trussell Trust’s influencing and mobilising work, in their target area, during the General Election. You will do this by building strong relationships with other food banks in your Parliamentary constituency areas of Rhondda and Ogmore, Bridgend and Vale of Glamorgan. Campaign Coordinators implement Trussell Trust’s national General Election strategy, by using organising techniques to put pressure on PPC’s in each Parliamentary constituency.
You will build and lead local community teams who support ending the need for foodbanks, securing commitments from your PPC’s to ‘prioritise the problem of people going without essentials if re/elected, acknowledging the role social security needs to play in tackling it.’
This role is funded by the Trussell Trust as part of their General Election strategy, and you will be part of a network of Campaign Coordinators around the UK doing this work. You will be the link between your food bank(s) and the Mobilisation team at Trussell Trust, as we build a movement to end the need for food banks.
Responsibilities of Campaign Coordinator:
· To build trusted relationships with food banks during (pre and post) UK General Election. You will hold 1:1 conversations with each food bank in your allocated area and ensure there is clear communication between the food banks.
· To support teams of community volunteers. You will have 1:1s with: food bank staff, volunteers, interested individuals, partner organisations and stakeholders in each community to develop community bases for your campaign work.
· To lead effective door-knocking teams in your community. You will door knock with your community campaign team to drum up support for the campaign, provide members of the public literature on Food bank use in their local community, and invite people to their local hustings.
· To help each of your community campaign teams organise a local husting. You will ensure that your community campaign teams: attend national Trussell Trust webinars, receive national guidance on how to approach PPC’s, understand the Trussell Trust legal GE guidance, understand the logistics of organising a hustings, ensure that the husting is accessible as possible and ensure that the voices of people with lived experience are heard through the hustings.
· To develop good relationships with local press and media outlets. You will work alongside national Trussell Truststaff to find key press and media contacts in your assigned area, ensuring your community campaign teams get coverage for their hard work.
· To deliver the local campaigning strategy working with food bank staff, volunteers and clients.
· To work with the Organising and Local Mobilisation team in Trussell Trust and engage with the training and support on offer, including work with other Campaign Coordinators in the Trussell Trust network.
Person Specification
Desirable technical skills and knowledge:
● Experience of campaigning or organising to achieve a change.
● Experience working alongside people with lived experience of poverty
● Experience facilitating groups and organising engaging group activities
● Experience managing and working with volunteers.
● Experience of community outreach in the local area.
● Good project management skills, able to balance a range of priorities.
● UK driving licence and access to vehicle
Behaviours and competencies:
● Excellent interpersonal skills and ability to build relationships and gain trust of people with lived experience of poverty and using food banks
● Confident in communicating and, able to seek and balance a range of views and stakeholders, influencing where required.
● Demonstrate a commitment to the values of the Trussell Trust /local food bank.
Key Stakeholders
● Your local food banks, including the project manager, volunteers, and people they support.
● Local elected representatives
● Local stakeholders and partners (charities, churches, and other relevant community groups)
● Local organisations working to support people in poverty
● The Trussell Trust Area Team, who support your food banks in their day-to-day work.
● Trussell Trust’sSenior Manager for Organising and Local Mobilisation
● The wider TT Organising and Local Mobilisation (OLM) Team who will deliver training and relational support.
● Trussell Trust’s Head of Organising and Local Mobilising
● Trussell Trust’s Activations team
● Trussell Trust’s church engagement team
● Joseph Rowntree Foundation staff
● Trussell Trust Policy, Research and Impact department
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.
Please forward your covering letter outlining your experience which is relevant to the job description and CV
We don’t believe anyone in our community should have to face going hungry.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Join Our Team: Project Development Coordinator (part-time)
To support the “Together We Are Phab” project, funded by The National Lottery Community Fund
Are you passionate about making a meaningful difference in the lives of disabled people? Do you thrive in dynamic environments where creativity and innovation are encouraged? If so, we have the perfect opportunity for you!
If you are passionate about making a difference and eager to contribute to our mission, we want to hear from you! Join us in our journey to create a more inclusive and accessible society for all!
Phab Ltd is a leading national inclusion charity dedicated to empowering individuals and advocating for inclusivity across society. With the generous support of The National Lottery, we are thrilled to announce a fantastic opportunity for a Project Development Coordinator to join our team on a part-time basis.
Job Title: Project Development Coordinator
Organisation: Phab Ltd
Location: England (with flexibility for remote work)
Duration: 3 years (with possibility of extension) 22.5 hours a week
Salary Range: £32,000 to £36,000 pro rata (FT 37.5 hours)
About Us: Phab Ltd is a leading charity dedicated to empowering disabled individuals and promoting inclusivity within society. Through our various programs and initiatives, we strive to create opportunities for disabled and non-disabled people to engage in meaningful activities, fostering a sense of community and equality.
Position Overview: We are seeking a motivated and passionate individual to join our team as a Project Development Coordinator for a 3-year funding project entitled “Together We Are Phab”, aimed at delivering a diverse range of inclusive activities to disabled and non-disabled individuals across England.
Working with the National Projects and Development Manager, the successful candidate will play a pivotal role in the development, implementation, and Monitoring and Evaluation (M&E) of this project, with a focus on providing a progression pathway onto further opportunities including training, volunteering, and work for participants.
Key Responsibilities:
1. Project Development and Planning:
· Collaborate with key stakeholders to implement the project plan, taking responsibility for managing the objectives, activities, and timelines.
· Conduct thorough research to identify appropriate inclusive activities that cater to the needs and interests of both disabled and non-disabled participants.
· Ensure that all activities are designed and implemented in accordance with accessibility and inclusivity principles.
2. Partnership Management:
· Cultivate and maintain strong partnerships with key organisations, community groups, and stakeholders to maximise project impact and reach.
· Coordinate joint initiatives and collaborative efforts to enhance the delivery of inclusive activities and opportunities.
3. Participant Engagement and Support:
· Support the National Projects and Development Manager to oversee participant recruitment processes, ensuring diversity and inclusivity are prioritised.
· Provide ongoing support and guidance to participants throughout their engagement with the project, facilitating access to additional opportunities for growth and development.
4. Monitoring and Evaluation (M&E):
· Develop robust Monitoring and Evaluation (M&E) frameworks to track project progress, outcomes, and impact.
· Collect and analyse data on participant engagement, satisfaction, and progression, using insights to inform program improvements and adjustments.
5. Reporting and Communication:
· Prepare regular progress reports and updates for funders, stakeholders, and senior management, highlighting achievements, challenges, and areas for improvement.
· Communicate project objectives, activities, and outcomes effectively to internal and external stakeholders through various channels.
Qualifications and Skills:
- Bachelor's degree in a relevant field (e.g., Social Sciences, Community Development, Disability Studies), or equivalent experience.
- Proven experience in project development, management, and coordination, preferably within the charity or non-profit sector.
- Strong understanding of disability issues, accessibility requirements, and inclusive practices.
- Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.
- Demonstrated ability to plan, organize, and prioritize tasks effectively, managing multiple responsibilities concurrently.
- Experience in monitoring, evaluation, and data analysis, with a focus on driving continuous improvement.
- Commitment to promoting equality, diversity, and inclusion in all aspects of work.
Benefits:
- Competitive salary commensurate with experience.
- Flexible working arrangements, including remote work options.
- Opportunities for professional development and growth within the organisation.
- Collaborative culture: Be part of a supportive and inclusive work environment where your ideas are valued and encouraged.
- Meaningful work contributing to positive social impact and community empowerment.
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience, skills, and motivations for applying.
Reasonable Adjustments:
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know.
Applications will be reviewed on a rolling basis until the closing date of
22nd April 2024 at 5pm.
Interviews will be held online from week beginning Monday 29th April 2024.
Phab Ltd is committed to diversity and inclusion and welcomes applications from individuals of all backgrounds, including disabled people. We strive to create an inclusive and accessible workplace where all employees feel valued and empowered.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Betknowmore UK is collaborating with partner organisations to work as part of a wider team, on the delivery of the Armed Forces Gambling Harms Support Network (AFGHSN). The work will include the provision of training and gambling awareness activities, helping to raise and address the subject of harmful gambling. Working and engaging with armed forces support and personnel services, individuals harmed by gambling, their wider network, stakeholders, and other relevant groups within the veteran and active armed forces communities, the aim is to create trained personnel able to support the work of the AFGHSN.
A key aspect of the role will be working with individuals experiencing gambling harms, requiring an empathetic and compassionate approach and awareness of the complex issues being addressed. A robust management of safeguarding and safe working practices is essential.
It is essential that you are based within one hour travelling time of London, as extensive travel to London and the UK is expected.
Role Purpose
An armed forces veteran or someone closely involved with the armed forces (a family member for example), the post holder will also have a unique insight on gambling harms, and their impact on health and wellbeing specifically within the military.
The Armed Forces Peer Aid Coordinator will initially prioritise engaging with veterans and military organisations to deliver the AFGHSN training programme, along with gambling awareness activities. The purpose is to upskill key armed forces personnel and those in connected communities, enabling and enhancing their knowledge, skills and confidence to address gambling harms.
The second key responsibility is to recruit, train and support Peer Supporters to deliver safe, effective support for individuals and their networks that have been harmed by gambling. It is expected that Peer Supporters will be individuals with ‘lived experience’ of gambling harm themselves or as an ‘affected other’.
The post holder will work with the Head of Peer Support Services to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are strictly adhered to, and a clear understanding established of how the service integrates with other support and treatment networks.
The AFGHSN Peer Aid team will ensure that the support and working relationships are safe and secure, and the health and wellbeing of all participants is intact. Peer Support will be in a befriending capacity and should be provided with a considered and transparent approach. Other support activities will be developed, such as group support and weekly meet ups.
Stakeholder management is essential to the role, as is establishing and maintaining relationships within the AFGHSN, alongside confident communication skills to deliver presentations and other promotions within armed forces community, education and health centres to help grow and evolve the service.
We are especially keen to receive applications from individuals with experience of gambling addiction and recovery from within the armed service with a minimum of two years abstinence.
Please review the full Job Pack before applying with your CV and cover letter.
Previous applicants need not apply.
Please refer to the full job pack on our website before submitting your application, ensuring you detail how you meet the person specification in your cover letter.
The client requests no contact from agencies or media sales.
Hours: 37.5 hours per week
Salary: £26,330 – £29,256 per annum
Contract Type: Fixed Term Contract
There’s never been a better time to join our client's tream! They have an ambitious new strategy that they’re launching in April 2024 – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.
The role
Our client believes that cycling enriches people’s lives and is an essential ingredient in happier, healthier communities. Their mission is to enable millions more people to cycle, and their development projects across Scotland are a vital part of achieving that mission.
This project will bring the learning from all our client’s place-based projects in Scotland to deliver activities and opportunities to enable people to walk, wheel and cycle, for local journeys, leisure, and adventure. Their development officer team are embedded in local communities, working closely with community organisations, local business, and public sector agencies to:
• Bring organisations together to coordinate their activities and offers, to add value to what already exists and identify what additional activities are needed.
• Deliver a range of walking, wheeling, and cycling activities, from pre-school and family cycling activities to health and heritage walks, adaptive cycling sessions for disabled people, confidence building sessions and learn to ride lessons for every age and ability level.
• Provide access to a range of cycles for people to try on short or long-term loan, supporting individuals to find a cycle and support that works for them and signposting them to partners that can provide funding for purchases.
• Work with local organisations to upskill and build the capacity of volunteers to deliver activities in the community.
Tell them why you are the person to drive impact in this capacity. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening.
Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to them.
If you think that this describes you and you are excited by the prospect of joining their team, please do get in touch to find out more.
Applications will close at 5.00pm on Monday 22 April 2024, and interviews will take place on 02 May 2024.
Interviews will include a practical assessment at the local delivery location.
You may have experience in the following: Community Development Officer, Active Travel Officer, Cycling Development Coordinator, Community Engagement Officer, Sustainable Transport Officer, Outreach Coordinator, Cycling Project Officer, Community Health and Wellbeing Coordinator, Local Development Coordinator, etc.
REF-213 168
Are you a strong, visionary leader keen to advocate for the VCSE sector? Are you interested in bringing people and organisations together to collaborate on the future of community led services across Hampshire and to be the public face of the organisation?
Having led the organisation through a significant period of change, our CEO has chosen to move on to take up a new challenge and set up her own business. We are now seeking a Chief Executive to lead Action Hampshire through the next phase of its strategy. This is an exciting opportunity for anyone who has the desire, vision and ambition to continue to build a system that is fairer for our communities.
As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. This role offers a high degree of flexibility in working hours and can be delivered remotely, apart from bimonthly coworking or away days in Hampshire. You’ll have the opportunity to set your own development goals and targets and receive support to achieve them. Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues and contractors. You’ll have the opportunity to apply your strengths to other parts of the organisation too.
Key tasks include:
(see job description for a full list of tasks)
- Lead, inspire and develop the team at Action Hampshire to deliver our purpose
- Work with the Board of Trustees to ensure delivery and regular review of Action Hampshire’s (‘the charity’) vision, mission and strategic plans
- Deliver the charity’s vision and mission through appropriate plans and in accordance with agreed policies and protocols.
- Support and advise the Board to meet its responsibilities to ensure that the charity is legally compliant, well run and meets its organisational duties and obligations
- Enhance the charity’s impact and profile locally, regionally and nationally.
For almost 75 years, we’ve supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.
There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.
The client requests no contact from agencies or media sales.
Hours: 37.5 hours per week
Salary: £26,330 – £29,256 per annum
Contract Type: Fixed Term Contract
There’s never been a better time to join our client's team! They have an ambitious new strategy that they’re launching in April 2024 – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making them healthier and happier, cycling can help them all thrive.
The role
Our client believes that cycling enriches people’s lives and is an essential ingredient in happier, healthier communities. Their mission is to enable millions more people to cycle, and their development projects across Scotland are a vital part of achieving that mission.
This project will bring the learning from all or client’s place-based projects in Scotland to deliver activities and opportunities to enable people to walk, wheel and cycle, for local journeys, leisure, and adventure. Their development officer team are embedded in local communities, working closely with community organisations, local business, and public sector agencies to:
• Bring organisations together to coordinate their activities and offers, to add value to what already exists and identify what additional activities are needed.
• Deliver a range of walking, wheeling, and cycling activities, from pre-school and family cycling activities to health and heritage walks, adaptive cycling sessions for disabled people, confidence building sessions and learn to ride lessons for every age and ability level.
• Provide access to a range of cycles for people to try on short or long-term loan, supporting individuals to find a cycle and support that works for them and signposting them to partners that can provide funding for purchases.
• Work with local organisations to upskill and build the capacity of volunteers to deliver activities in the community.
Tell them why you are the person to drive impact in this capacity. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening.
Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to them.
If you think that this describes you and you are excited by the prospect of joining their team, please do get in touch to find out more.
Applications will close at 5.00pm on Monday 22 April 2024, and interviews will take place on 30 April 2024.
Interviews will include a practical assessment at the local delivery location.
You may have experience in the following: Active Travel Officer, Cycling Development Coordinator, Community Engagement Officer, Sustainable Transport Officer, Outreach Coordinator, Cycling Project Officer, Community Health and Wellbeing Coordinator, etc.
REF-213 167
Outreach Worker, 14 hours per week, £22,020 per annum- pro-rata, Cardiff & Vale. Fixed term to end July 2025
Working with families (parent and children)
We have an exciting opportunity for an enthusiastic and committed Outreach Worker to become part of our new peer led service in Cardiff and the Vale of Glamorgan for parents and carers of children (aged 0-18), experiencing poor emotional wellbeing or with mental health concerns.
The service aims to help parents and carers feel more supported, less excluded and more empowered to support the mental wellbeing of their child achieved through learning new coping strategies, which can help families have fewer crises, and be able to access other services when needed.
Working closely with our Senior Family Support Coordinator and a small team of volunteers, you will provide support in promoting the service with local schools, family hubs and children’s centres. Engagement of parents and caregivers will be a key part of this role, linked to developing relationships with key local agencies that support parents, children and young people to identify who may benefit from the project.
Travel within Cardiff and the Vale of Glamorgan will be expected but some home-based working is possible. The hours can be flexibly worked across the week.
You will have excellent communication skills, understanding of safeguarding vulnerable adults and children, as well as a commitment to equal opportunities and diversity.
We encourage applications from all demographics and are keen to hear from those who have experience in reaching and engaging families from ethnic minority communities.
If you are looking for a career and not just a job, and want to be part of a leading, award winning, reputable charity where people are at the core of everything we do, then we would love to hear from you.
The salary for 14 hours per week is £8,808.38 per annum.
Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.
Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.
Closing date: Sunday, 21st April 2024
Interview date: Week commencing 22nd April 2024
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.
Key responsibilities
Liaison support
- Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
- Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
- Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub
Digital and resources support
- Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
- Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
- Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
- Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
- Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
- Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
- Actively participate in the testing and embedding of new digital systems being led by the Digital
- Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements
Financial support
- Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
- Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate evaluation data from Sector Improvement events (online and in person)
- Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
- Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
- Support the Sector Improvement Team and Award Managers to enable efficient Award
- Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
- Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
- Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.