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Harris Hill Charity Recruitment Specialists
Bermondsey 4.84 miles
Page 4 of 4
NW3, London 6.36 miles
£30,000 per year
Permanent, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Main duties and responsibilities

Talk for Health delivers a proactive Community Psychology service funded by the NHS and other funders in Islington and Camden.  We train lay people in our own group peer counselling method, and enable them to set up ongoing groups for psychological wellbeing.

We are looking for a person to fulfil a high intensity position at the centre of our service delivery.  This is a very demanding role and requires someone with both high-level Operational and Psychological knowhow and skills. 

As in any very small Social Enterprise, this person will be at the same time well qualified, skilled and humble. 

The work will span from humble administrative tasks (flyering, photocopying, data entry) to complex problem solving, to training and supporting people in severe psychological distress. 

While Masters Level Psychology knowledge alongside a good grasp of SPSS statistical packages as well as other statistical analisis tools, and hands-on experience of supporting people in crisis is essential, the largest part of your workload will be administrative.  No day is the same in this role. Constant prioritising and a lot of crisis management are constant, whilst ensuring the quality and timely delivery of all our trainings, groups and events.

Duties you will be fully accountable for include (but note we are a small team and there is often the need to help in other areas):

  • Co-ordination of trainings, events, and ongoing groups
    At the heart of our service delivery are trainings and ongoing groups – at least 20 a month.  These require:
    • Promotion: the person holding this role is accountable for meeting stringent funder targets around filling all trainings, groups and events
    • Planning and co-ordination:  planning up to a year ahead; co-ordinating during;  following up after. This involves countless tasks  from scheduling, to booking and checking venues, to managing 30+ offsite trainers and volunteers, to dealing with and registering  participants, to ordering stock of training materials and refreshmentss, so that we always run as a “well oiled” machine
  • Data management and analytics
    We are required to collect, manage and protect data for all our service users, for reporting reasons and to track our social impact. Processes are strictly followed to capture the data, record it accurately, manage and analyse it. All GDPR policies and compliance are also a responsibility of this role.
  • NHS and other Funders’ contract management and reporting
    You will be expected to collect, enter and analyse data, write reports and present to monitoring panels at least quarterly.
  • Onboarding and training staff, volunteers and trainers
    You will ensure all staff and volunteers (30+ at the time of writing) are properly inducted  e.g. on our policies, processes and procedures, as well as undergoing Enhanced DBS checks and training in Safeguarding. You must accurately track this process for each and every staff member.  They are a growing community , bringing extra pressure to this role.
  • Participant management
  • The entire cycle of recruitment, registration and tracking of participants in all our events and sessions sits firmly under this role’s responsibilities. Our participants - including sometimes highly distressed individuals with diagnoses of severe mental illness e.g. Schizophrenia, often have questions, fears and worries. You need the psychological expertise to respond to them skilfully.
  • Service delivery
  • You will deliver trainings, interactive events and one to one support amongst our participants - including sometimes highly distressed individuals with diagnoses of severe mental illness e.g. Schizophrenia.  You need psychological expertise including a good grasp of the social model of mental health as well as excellent facilitations skills, self-awareness and – within our model – the willingness to share your own vulnerabilities.
  • Marketing and comms
    The success of our programmes relies heavily on us achieving attendance targets and raising our profile amongst the public and funders. Designing and implementing our marketing and promotional strategy - both to health professionals/workers and the general public – is an essential part of this role.
  • Copywriting
    To support or marketing and promotional activities, both online and offline. A good eye for detail and design is important.
  • Digital media management
    Digital media is an integral part of our marketing mix. You will be in charge of all our channels: Mailchimp newsletters, Twitter, website and Facebook updates.
  • Admin support
    No task is too small at Talk for Health. We expect everyone to get their hands ‘dirty’ and embrace small things as well as big things, ans work according to set protocols. This job includes all manner of administration tasks, such as: manning the company phone, stock taking of materials, ordering stationery, packing cases with training materials and refreshments.

You will be required to work with people at all levels both in and outside the company, and will need to be e.g.

  • Trainers, Volunteers, Staff, participants, Local mental and other health professionals (GPs, Psychiatrists, Psychologists, organisations such as Mind)
  • NHS and other Funders and sponsors
  • Board members and our CEO

The team

It’s a small, entrepreneurial setting and the core team will be you, our Psychotherapist Founder, a second Director and a Service Delivery Manager at our home-based office in NW3. (All office work, trainings and events are being carried out remotely during the Coronavirus pandemic). This is a fast paced and highly demanding environment where you will often need to work on your own under pressure.

Qualifications and experience needed

  • Master’s level psychological or mental health training – or the equivalent in experience
  • Good grasp of psycho-social/Community Psychology mental health model: on-board with our core premise that lay people can be trained and supported to help each other as effectively as professionals
  • 5+ years’ experience of fast-paced and effective operational and project management work, multi-tasking to tight deadlines, ideally in a commercial setting. We need high-level operational efficiency
  • 2+ years’ experience managing high volume events or trainings
  • Experience working with people in severe distress or crisis
  • Experience facilitating groups with complex needs according to a clear protocol
  • Masters’ level experience of quantitiave and qualitative data analysis, SPSS and other statistical analisis packages

Skills and abilities

  • Administrative effectiveness: able to get a heavy and varied workload done fast, with scrupulous attention to detail
  • Psychological skill:  able to train and work with groups of people with very varied and complex needs, whilst owning and sharing your own vulnerabilities
  • People and volunteer management: able to delegate, achieve clarity about who is doing what, and ensure the whole team is working to a high standard
  • Data analytics: ability to both to produce accuracy in the detail and to analyse ‘high level’ i.e. deduce key points from large and complex volumes of data
  • Excellent interpersonal skills: including the ability to remain calm in heated moments
  • Self-motivation and drive for excellence
  • Ability to be flexible and readjust plans, able to prioritise work within set deadlines.
  • Excellent written communication: e.g. for social impact reports, marketing materials, newsletters, and social media.
  • Excellent group facilitation skills including awareness of personal strengths and learning edges when leading groups; projection and transference; managing boundaries within a set training format, and dealing with challenging scenarios
  • Demonstrated ability in strategizing, producing, and managing marketing and social media campaigns, writing marketing copy, and facilitating edits of ad material
  • Excellent IT proficiency in e.g. Apricot (or another CRM), Trello, Monday (or other project management software), Microsoft 365 including Excel, Eventbrite, Wordpress, social media, Mailchimp, Text marketing systems
  • Ability to deal with confidential issues in a professional and sensitive manner
  • Resilience: capacity to face adversity, constructive criticism, extremely demanding circumstances and setbacks.
  • Ingenious and innovative problem-solver within tight time and financial constraints
  • Ability to consistently meet high expectations with a positive attitude
  • Humility: willingness to carry out tasks needed, according to precise protocols,  in order to get the job done as required

Salary and practicalities

  • £30,000 a year
  • The position will begin with a 6-month probationary period.
  • You need to have your own laptop computer
  • You will be based remotely during the pandemic, and after that at our home-based office in NW3, visiting delivery sites in Islington and Camden as required:  we have a strong preference for a candidate in this local area
  • You will be required to work occasional evenings and Saturdays

About Talk for Health

Talk for Health is a small mental health social enterprise in NW3.  Our aim is to demystify therapeutic talk and our approach has been shown to be as effective as therapy. Our service runs in Islington and Camden, funded by the NHS and grant-makers, and involves a busy schedule of free trainings, groups and events.

Deadline for application forms and CV’s is 2nd May 2020.

Next steps: you will need to apply by sending in your CV and cover letter. Based on CV assessment you will be sent an application form to proceed to the next stage of recruitment.

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Posted on: 03 April 2020
Closing date: 02 May 2020
Tags: Admin,Project Management

The client requests no contact from agencies or media sales.

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