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Page 1 of 1
Bristol, City of Bristol
£17,005 per year
Full-time, Internship
Job description

Job description: Intern (Home Energy Services)

Main purpose

  • To provide energy advice to householders by phone and face to face.
  • To provide information to help householders and clients to access appropriate support.
  • To maintain accurate and detailed records of all interactions with callers.
  • To provide administrative support to projects.

Dimensions

  • The intern will be based in the CSE office but may contribute to delivery of outreach events at various locations around Bristol, Somerset and Wiltshire. Responsibility for day to day updating of CSE and HES systems for recording calls, time etc.

Principal responsibilities

  • To work on the advice line taking calls from people who may be struggling with energy related issues.
  • To record client details and use own knowledge to assess help and support needed.
  • To refer clients onto other support organisations in the area as appropriate for further support.
  • To identify energy improvements that can be made to the property and refer to installers who can fit them.
  • To provide administrative support to HES projects.
  • To deliver outreach events and give advice to people in their own homes.
  • To help clients make applications for grants and tariffs.
  • To listen attentively to callers and respond to their needs in an empathetic way.
  • To be familiar with CSE’s mission and strategy and to help the organisation in delivering these.

Working relationships and contacts

  • The postholder will be managed by an appropriate member of the HES team
  • The postholder will work closely with immediate colleagues in the HES team and will develop and maintain effective communication and working relationships with colleagues across CSE
  • The postholder will have personal contact with callers to the Advice Line and will follow established procedures and processes for obtaining essential information to signpost to appropriate services or support organisations

General responsibilities

  • To adhere to CSE’s policies and procedures
  • To communicate clearly, confidently and persuasively using appropriate language and style for target audience, listening carefully and checking for understanding and providing challenge where appropriate.
  • To represent self and CSE positively within and outside CSE (including representing CSE to external clients, partners, funders and wider public), encouraging action by others in line with project and CSE goals.
  • To be responsible for your own health and safety and that of your colleagues in accordance with Health and Safety legislation and CSE policies and procedures.
  • Commitment to maintaining and updating own skills and knowledge to ensure effective performance in the role.
  • To maintain appropriate confidentiality at all times in accordance with relevant policies and procedures.
  • Any other duties as directed and agreed with line manager.

The responsibilities of this post and reporting structure will be periodically reviewed.

Additional documents
Applicant Information (.docx)
Applicant Information pdf (.pdf)
Job Description (.docx)
Job Description pdf (.pdf)
Application form (.docx)
Application form pdf (.pdf)
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More about Centre for Sustainable Energy
About
Centre for Sustainable Energy

We are an independent national charity that shares our knowledge and experience to help people change the way they think and act on energy.

... Read more

Posted on: 12 November 2020
Closing date: 02 December 2020
Tags: Advice, Information

The client requests no contact from agencies or media sales.

Job closes in 1 week
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