Community Service Manager Jobs in Westminster, Greater London

About the role

As Shop Manager, you will be leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant, fun place to shop, work and volunteer. You will have the autonomy to develop your shop and engage with the community and will be expected to attract volunteers and donations locally. You will achieve ambitious sales and training targets, maximising the impact on our mission to end homelessness. 

You will work collaboratively with a peer support group of shop managers and will have opportunities to build your own skills through training and development.

About you

To be successful in this role you need to be an experienced Shop Manager with proven track records of managing a high performing team and achieving sales results. You will have a genuine interest in charity retail and be seeking a challenge that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community and be committed to Crisis’s values and mission to end homelessness.

You may have experience in; retail management, stock management, people management, customer service, recruitment/interviewing.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 21 April 2024 (at 23:59) 

First round interviews will be held on Monday 29 and Tuesday 30 April 2024

Second round interviews will be held on either Monday 6 or Tuesday 7 May 2024

Are you an experienced people manager who is used to working in community settings? Do you want to make a difference to the lives of elders by reducing loneliness and isolation?

We are recruiting a new Elders Core Programme Manager to lead and motivate a team of part-time staff and volunteers in our community centre in Battersea. The role will suit someone who engages well with elders, is friendly, kind, solution-focused and able to manage a busy workload."

About Katherine Low Settlement

Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people.

Katherine Low Settlement’s work with older people

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.

We work with older people to:

• Encourage active and independent living

• Reduce isolation and loneliness

• Improve well-being and prevent ill-health

• Enable older residents to be dynamic and contributing members of the Wandsworth community.

Key Objectives for the Elders Core Service Manager Role:

1. Team Leadership: Lead a team of dedicated part-time paid staff and volunteers, including a cook, support worker, minibus driver, and sessional workers.
2. Day-to-Day Management: Manage the day-to-day operations of the Elders Core Service, including the lunch club, transport, social sessions, and overseeing the one-to-one work of the core team.
3. Collaboration: Work collaboratively with the wider team to provide a hands-on program that builds on older people's strengths and potential.
4. Monitoring and Evaluation: Support the monitoring and evaluation of the project in collaboration with the Head of Programme.
5. Budget Management: Ensure the program operates within budget constraints.
6. Member Engagement: Support the planning of the core program with input from elder members and the wider team.
7. Recruitment and Support: Recruit and support new and existing members (service users).

Main Duties & Responsibilities:

1. Delivery

• Planning and Oversight: Ensure that all service output aligns with KLS' vision, mission, values, and charitable objectives. Organize and promote one-off activities throughout the year.
• Transport Management: Manage the transport offer, including route planning and pick-up schedules.
• Record Keeping: Maintain accurate activity records, registers, and casework notes for the core team.
• Outreach and Support: Conduct outreach work with older people in the community, oversee home visits, and manage a small caseload.

2. Staff and Volunteer Management

• Recruitment and Line Management: Recruit and manage the Outreach and Support Workers, Lunch Club Cook, and relevant social activities workers and volunteers.
• Performance Management: Use performance management and quality systems to monitor and evaluate the project's work and processes.

3. Relationships, Communication, and Networks

• Member Engagement: Build and sustain strong relationships with elder members.
• Communication: Oversee communication for the Core Programme, including newsletters, activities calendar, annual reports, and social media platforms.
• Meetings: Attend meetings on behalf of the Core Programme as required.

4. Finance

• Budget Management: Manage project areas to budget and maintain financial records as agreed with the Head of Programme.

5. Other Duties

• Professional Development: Participate in regular management supervision and annual appraisal. Identify job-related development and training needs.
• Professional Conduct: Professionally undertake roles, maintaining a high-quality standard of work in line with KLS's aims, values, and ethos.

Join us if you are an experienced people manager who is friendly, kind, and adept at handling a busy workload. We need someone who can motivate staff and volunteers, engage effectively with elders, and remain solution-focused in all situations. If you're passionate about making a difference in the lives of older adults in Battersea and are ready to lead a dedicated team, this role is for you.

Dates

Closing Date for Applications: 23:59 on 15th May 2024

Interview Date: 21st May 2024

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community
• Safe Space ED
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

• To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
• To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
• To ensure safe working and risk management
• To ensure feedback is provided on risk mitigation through serious incident reports.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
• To complete audits and high quality reports for senior internal and external stakeholders
• To interpret performance and impact data for crisis services and be responsible for reporting against service targets
• To provide effective line management supervision to Team Managers and Support Workers
• To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

• A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
• Experience of managing and mitigating risks
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of suicide prevention
• Understanding of trauma informed care
• Understanding of mental health and safety planning
• An understanding of CQC requirements for mental health
• Managing services for vulnerable people in a service delivery organisation.
• Excellent people and project management skills and significant experience of supporting and managing staff.
• Experience of working in the voluntary sector and/or statutory services
• Experience of motivating, developing and training staff
• Experience of creating and implementing safety and risk policies and procedures.
• Successful track record in planning and project management.
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
• Knowledge and understanding of the relevant statutory authorities including NHS and social care.
• Excellent communication skills and able to communicate effectively to a variety of audiences.
• Commitment to service user involvement and able to work with service user groups to develop this. 
• Strong organisational skills and able to take control of own workload and meet deadlines.
• Ability to work independently with minimum support.
• Confident in challenging poor performance assertively, constructively and successfully.
• High professional standards and the ability to communicate these clearly to others.
• IT literate to aid communication and analysis of data.

Desirable

• Mental health registration (nurse/doctor/therapist etc)
• Mental health qualification
• Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
• Experience of working with databases such as Views, IAPTUS, Rio and Python
• Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check

Assessment Practitioner Team Manager
Remote (homebased) / hybrid or working from one of our 4 locations. 
37.5 hours a week Monday to Friday

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

The Role
Our Practitioner Led Assessment Service is the entry point for our beneficiaries seeking support from the Charity. Our Assessment Practitioners work in partnership with our beneficiaries to identify goals, individual needs and appropriate solutions.

The team provide advice, information and support and work collaboratively with the multi-professional team to ensure our beneficiaries are offered the right support at the right time.

Reporting into the Beneficiary Experience and Continuity Lead you will be responsible for day-to-day management of the practitioner led assessment service, holding a small case load and reviewing and resolving complex cases with the team. 

You will work collaboratively with key stakeholders across health improvement and rehabilitation services, to ensure services are integrated, person centred, outcome focused and based on an ethos of recovery.

We promote a healthy work life balance for all employees, and in addition to a competitive salary and benefits package, you have access to a health care cash plan, Employee Assistance Programme, and other wellbeing support tools.

This role is subject to an Enhanced Disclosure and Barring Services Check.

About You
An excellent communicator, with a can-do-attitude, you will be a registered health or social care practitioner with a broad skill and knowledge base and will be experienced in managing a multi-professional team.

To be successful, you will:

• Be a registered health or social care practitioner, with membership of a relevant professional body
• Have experience of managing a multi-professional team within a health or social care setting
• Have experience of conducting telephone assessments (health and wellbeing), service user risk assessments and delivering advice and information to improve health and wellbeing
• Be able to communicate effectively with people at all levels, both verbally and in writing, together with sound judgment skills
• Have the ability to travel (within the UK) on occasion
• Have a suitable working area and space available that is free from distraction (if home working or hybrid).  You will be provided with a laptop computer and access to our telephone systems and digital tools such as MS Teams.

We are a forward-thinking social enterprise committed to fostering equity and resilience in our community. Our mission is to empower Black and racially minoritised led initiatives that promote sustainable food systems, economic growth, and social well-being. As we cultivate fresh produce, we also cultivate hope, unity, and pride.

ABOUT BLACK ROOTZ

Black Rootz is a multigenerational growing project providing opportunities for Black and racially minoritised people to grow food for themselves, their families and their communities. Black Rootz was established in 2019 by a collective of Black growers in Haringey who recognised the need to organise to challenge the deep inequalities in the growing and food systems. Over the past 5 years, Black Rootz has developed a holistic practice for Black and racially minoritised communities incorporating intergenerational knowledge transfer, increased access to land and food sovereignty, regenerative environmental practices and reduced food inequality.

Black Rootz has been incubated as a project within The Ubele Initiative since 2019. As an established name in the growing community, it is now building towards an independent future.

ABOUT THE ROLE

The Project Manager is a new role that will provide hands on management capacity to Black Rootz. The role will bring experience and energy to support the delivery and continued development of the project’s core activities; the Community Growing Programme and a new workshop series. The Project Manager will take on a management position and, with support from Ubele, help the project to navigate decisions that will enable Black Rootz to achieve its overall social, environmental, and operational ambitions. 

The successful candidate will be central in Black Rootz’ journey towards a more independent and sustainable future. The ideal candidate will be comfortable with the complexity andholistic nature of Black Rootz and will be committed to its values. As a small team, the Project Manager will be as comfortable making plans and big decisions as they are rolling their sleeves up and being hands on to support the team. While this is a fixed-term contract, we expect the role to be extended and grow over time.

For further information please download the Recruitment Pack.

About Bendrigg

We make adventure accessible, working together to overcome barriers and transform lives.

The spirit of adventure is incredible. A bona fide superpower that can fill any one of us with conviction and confidence, with new abilities and renewed agency. And it’s universal too – not the exclusive preserve of the advantaged and non-disabled. It’s for everyone, because we’re making sure it is.

At Bendrigg, we have the setting and the scenery, the equipment and the expertise, the people and the passion. Together we have a limitless supply of adventure. With a limitless determination to improve people’s lives.

Because we know that, whatever adventure means to each individual, it has the power to empower. To challenge and inspire, to tear down barriers and build up possibilities, to create real and lasting change. Above all, it has the power to change minds – within those individuals and across our whole society: changing the way people see their world, and changing the way the world sees them.

At Bendrigg we create change, one adventure at a time.

The role: Fundraising Manager

We are seeking a Fundraising Manager with a passion for our mission, who will build positive relationships to secure significant income, working together to harness the power of adventure to create lasting change and transform communities for all.

This is a new role, leading our small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the Head of Business Development, the successful candidate will oversee all fundraising income generation activity and lead on our Major Donor Giving Programme. A typical week could involve meeting with prospective donors, developing a case for support for a new stream of work, supporting team members to develop their own fundraising skills, and working with other departments to raise awareness of Bendrigg’s work.

This is an exciting opportunity for a seasoned fundraiser to join and lead a forward-thinking and inclusive team and develop Bendrigg’s fundraising to support our new Strategic Plan. This opportunity is open to those wishing to work remotely (there would be an expectation to attend the office for a minimum of 2 weeks during the induction process, and thereafter at least 3 days per month throughout the year), looking for a hybrid working pattern or wanting to be fully office-based. The role is full time, however part-time on a minimum of 0.8FTE would be considered for the ideal candidate.

We welcome and encourage applications from candidates of all backgrounds, irrespective of gender, disability, colour, race, nationality, ethnic or national origin, marital status, sexual orientation, religion, or criminal records.

Working at Bendrigg

Whilst at Bendrigg, our visitors feel ‘celebrated’ rather than just ‘accommodated’ and we want no different for our staff. We understand that everyone is different and try to be as flexible as possible. We are proud to offer a caring and supportive working environment with a number of benefits including:

· Holidays: Staff receive 30 days paid holiday plus bank holidays (FTE, part-time pro-rata).

· Lunch: lunch and refreshments are provided for anyone working on-site from our amazing catering team.

· Training: personal and professional development is actively encouraged and rewarded. Staff are provided with opportunities for external training as well as a number of internal training sessions throughout the year.

· Pension: All employees can take advantage of our pension arrangements whereby contributions of 5% from the employee are matched by 5% from Bendrigg.

· Sick pay: company sick pay starting at 1 month full pay in any 12 month period after the first 6-months, and rising to 3 months full pay (in any 12 month period) after 2 years of service, and 6 months full pay (in any 12 month period) after 5 years of service.

· Maternity & Paternity Pay: Statutory Maternity & Paternity Pay

· Parental leave: We understand that you may need time to settle children into a new school, or you may want to spend more time with a child. Bendrigg offers 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).

· Emergency Dependant & Compassionate leave: Up to 5 paid days per year

How to Apply

If you feel you could belong at Bendrigg then please download the full job description for more information. Please submit your CV and a covering letter detailing how you fit the person specification. A strong cover letter will include:

· why you want to work at Bendrigg and why this role appeals to you personally,

· highlights of your previous experience, knowledge, skills, and personal attributes that clearly and succinctly match the person specification.

For more information

We welcome informal enquiries so please do contact our office if you have any questions.

All enquiries relating to this post should be made to: Sarah Garman, Head of Business Development

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As a Project Manager for England, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you have a flair for project management and relationship building, enjoy motivating others, and are eager to contribute to a great mission, this is your chance to join a team that is helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people has to say:

"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Person specification 

We are looking for someone who:

·Has a passion for our cause.

·Is fully committed to equality, diversity, and inclusion.

·Is self-motivated.

·Has excellent attention to detail.

·Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.

·Has excellent project management skills, with the ability to deliver quality work at scale.

·Is experienced in managing others.

·Has a flair for developing great relationships, particularly with schools and colleges.

·Is proactive and tenacious, able to seek out new opportunities and remain resilient.

·Is creative and likes coming up with new ideas.

·Is ambitious for themselves and for the charity.

·Has high computer literacy. 

We are particularly interested to hear from applicants who have experienced some of the challenges that young people in England face today.

We’re looking for a dynamic, creative and caring Community Coordinator to join our team. You’ll be primarily responsible for managing our programme of community activities, events and therapies at our wellbeing hub and garden in Camden. 

You’ll be helping to provide a place where people can find belonging and get support navigating life, as we continue to develop the Hub from its roots as a mental health day centre into an accessible, thriving community wellbeing hub.

About Us 

Likewise is an innovative social care and mental health charity working at the heart of the Camden community to support individuals experiencing loneliness, isolation and social exclusion.

Putting relationships first, we help people navigate life practically and emotionally, feeling a sense of belonging and acceptance. 

At Likewise our culture is all about being human together. More human organisations do more human work. We put a lot into having authentic relationships, work hard to support each other’s sense of belonging and love learning together through the work we do. 

Our three strands of work are:

• Community – building spaces where people feel safe to be themselves, and feel a sense of belonging, connectedness and acceptance
• 1-to-1 Support – flexible, person-centred support to meet the complexity a person experiences in their day-to-day life, whether at home or out in the community
• Shared Learning – providing experiential learning and formal training opportunities that support personal wellbeing and skills development, primarily through our volunteer and placement student programmes.

We’re also trying to influence change in the local health and care system so that organisations and services become more human, adaptable and responsive to people’s lives. 

About the Community Hub 

The Likewise Community Hub offers a safe space for people to explore a range of wellbeing activities and events, whilst creating opportunity for connection, relationship, belonging and support. 

Our Community Hub and Garden is open to all with a particular focus on people who may feel lonely or socially isolated through mental ill health. It’s a place to access therapies, groups and activities supporting belonging and wellbeing. The hub is both a place to meaningfully contribute, and to feel supported, upholding the principle that we all have needs and we all have something to offer.

Flexibility 

We believe in everyone’s intrinsic motivation to do their best work and trust each other to manage working time in the way that best serves the work we’re doing. Everyone is free to structure working hours and time in a way that both suits their life and their professional role. Everyone wants to get the most from both. 

Bring your whole self to work: It’s all welcome

Our hope is that every person who joins our community – whether as a staff member, client, volunteer or supporter – can feel safe to be themselves and our commitment is to creating working spaces and relationships where this is possible. 

We’re passionate about creating a workplace that promotes and values diversity, inclusion and belonging. Organisations that are diverse in age, gender identity, race, sexual orientation, physical and mental health, ethnicity and perspective are vital to our communities. 

We’re all learners and leaders

We are committed to our own learning, growth and development. We value being able to sit with the discomfort of being outside our comfort zone, engage in the diverse experiences of our work, and bring a learning attitude to everything we do.

We all need to be able to tap into our own leadership, take responsibility for finding the potential in ourselves and others, and have the courage, commitment and care to develop that potential.

About You

We’re looking for someone who is:

• Passionate about people – and keen to work in an environment where there’s connection with a diverse range of individuals
• Organised, detail focused and a great problem solver 
• Curious, reflective and open to learning – about our work, values, and about themselves
• Willing to step outside their comfort zone – and join a work culture that’s all about openness, challenge and learning
• Adaptable and keen to be part of our broader work – to join in a community event or sit and have a cup of tea with a client when the opportunities arise
• A good communicator and relationship builder – who can represent the organisation and hold relationships as someone, who will often be, the first point of contact
• Willing and able to meet people where they are at, engaging with sometimes challenging relational dynamics and diverse ways of relating
• Able to work from our Camden hub five days a week

You’ll need to have some experience of, or feel very confident in: 

• Planning, delivering and co-ordinating community activities and events
• Supporting volunteers 
• Community engagement and co-production 
• Working in a people focused role
• Understanding and responding to the unique needs of people with mental health challenges

Key Areas of Responsibility and Focus: 

Coordination, Management, Planning 

Coordinating the curation, planning, scheduling and delivery of community projects, activities and events at the Likewise Wellbeing Hub and Garden

Coordinating the Likewise Creative Therapies service referrals and delivery

Making good use of our community facilities, garden and kitchen to support wellbeing in the community. 

Communication, Information and Relationship

Working with relationship building, conflict, rupture, and repair with, and between, community members 

Being a point of contact with community members and activity hosts

Coordinating placement student team to manage communication channels for the community, including social media, digital content and website updates

Working in collaboration and partnership with our Programme Lead, Learning Programme Coordinator and Office/Hub Administrator to realise the full potential of our Community Programme 

Community Engagement

Increasing access and engagement with the Hub from a diverse community through partnerships, informal and formal referral networks

Working with the Programme Lead to build engagement with the community programme through programming, marketing and communications

Developing and building on the participation, voice, and sense of ownership of community members in the Community Hub 

Learning, Monitoring, Evaluation

Ensuring accurate and useful data collection for the Community Programme

Implementing evaluation/learning tools and methods set up by Monitoring, Evaluation Learning Lead

Monitoring budget expenditure for Community activities, events and therapies

Community Hub Space

Working with Office/Hub Administrator to ensure the smooth running of community hub

Working with Office/Hub Administrator to ensure the hub is a welcoming, effective and well-functioning space for community members.

Supporting the function of front office and reception

Partnerships 

Maintaining relationships with a wide range of stakeholders including partner charities, volunteers, Camden Council and community members.

Managing partnerships to support and deliver community activities and events for wellbeing 

Supporting the co-production of activities and events with community members. 

Community Development Manager (Online Communities)

Part Time 21 hours per week | 18 month fixed term contract | Hybrid | Closing Date 6 May 2024

Salary: £21,824 (FTE £36,374)
The advertised salary reflects the hybrid nature of the role and will be adjusted to £19,150 for an appointment based on a remote working contract.

Job Reference: CDMO1 (Please quote this on any correspondence)

The role

Join the Chartered Institute for Library and Information Professionals (CILIP) as the Community Development Manager (Online Communities). Initially funded for 18 months, this new, part-time role is important in supporting our mission to grow CILIP’s professional peer communities through the strategic use of online platforms as part of our digital transformation programme.

75% of CILIP members see our professional peer communities as a key attractor for joining CILIP and staying with us. Members rank membership of our communities in their top three membership benefits.

This position, within the Communities Team, reports to the Communities and Partnerships Manager.

The successful candidate will: 

• Have experience of planning and delivering online projects.
• Be able to work collaboratively and foster strong relationships with a wide range or internal and external stakeholders.
• Have excellent communication skills, great initiative and be able to drive uptake of the online communities. 

It is not essential for the candidate to possess prior knowledge of the sector, but they will have the right level of ability and enthusiasm to learn rapidly and use their transferable skills to support project delivery and administration.

Our office is conveniently located in The British Library, just a short walk from St Pancras and King’s Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home two days a week.

This role can also be suitable for those further afield who wish to work remotely.  If you wish to be considered for a fully remote flexible working adjustment please add this to your letter of application.  The advertised salary reflects the hybrid nature of the role and will be adjusted to £19,150 for an appointment based on a remote working contract.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body with thousands of members in the UK and internationally. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.  CILIP is a London-based charity with a friendly, hardworking team.

CILIP is an equal opportunities employer and committed to championing diversity, inclusion and representation. We particularly welcome applications from people from under-represented groups. For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Benefits

• Hybrid working
• 25 days' annual leave plus public holidays (pro-rata’d for part time staff)
• The option to buy up to 3 days' additional annual leave
• Generous pension scheme (Employer contribution of 10%, employee contribution of 5%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Battersea Operations is currently in the middle of an exciting transformation programme, and we are now at the delivery stage. We will be undergoing significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. To be successful, we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day-to-day job.

Within this role, you will co-ordinate and embed the implementation of change projects and processes required to successfully deliver our operational change programme. The role is pivotal to ensure we manage this change effectively within our cat and dog frontline teams (over 300 people). We are therefore looking for someone with proven experience implementing change and collaborating with a range of stakeholders.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Balancing collaboration with home working:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working, while allowing for collaboration and maintaining a connection to our cause that comes from being on site. In addition to this, our offices are in a great location within London, have modern facilities, offer great colleague socialising spaces and a discounted café.

Equality, diversity and inclusion

At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 21st April 2024

Interview date(s): TBC

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Service Manager - St Martin's House

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• You will manage and lead a 24-hour 16-18 bed new therapeutic support & accommodation service for women from across South London who have experienced homelessness and severe and multiple disadvantage.  
• You will lead and develop a team that is focused on building trust through relationships, so that every woman who is supported gets the person-led, trauma and gender-informed support they need in a place they can call home. 
• You are a dynamic, inspirational and capable leader, who proactively supports and enables the team to utilise their strengths and work collaboratively to meet the different needs and aspirations of the women we support. 
• Your values and practice will align with the Connection’s traits – we are Curious, Safe, Together and Motivated. 
• You will have the personal credibility to build confidence across several south London boroughs, specialist NHS teams, and the wider community. 
• You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.

It is an Occupational Requirement for this post are open to women only, as permitted under Schedule 9,Part 1, of the Equality Act 2010.

Salary: £41,409
Closing Date: Sunday 28th April
Interview Date: Wednesday 8th May

Full job description can be found on our website.

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Make your mark as a key leader in this growing charity

This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth. You will be providing leadership and direction to 5 team leads/managers as well as leading and directing development to increase the scope and depth of the services we offer. We are looking for innovation as well as sound leadership skills and professional knowledge of employment law is a given.

Ruils is a charity supports disabled children and adults, to live independently, be part of their community and to live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families. We enable individuals to have choice and control over the way in which they get their support.

The Adult Services Team Manager is one of 3 team managers reporting to our Chief Executive Officer. The services managed include Direct Payment Support across Richmond and Wandsworth, Befriending and Community Activities, our Benefits and Housing Advice and Information service and our Counselling service.

We constantly research and develop services to meet the identified needs of the community and this role would suit someone who wants a good level of autonomy to develop new ideas.

The Adults Services Manager works alongside our Children’s Team Manager and our Social Prescribing and Community Development Manager, supported by Finance, Fundraising and Campaigns and Communications Managers.

Purpose of Post

• To be responsible for the management of the Support Services to Direct Payment clients in Richmond and Wandsworth.
• To be responsible for the research and development of adult services in Richmond and Wandsworth.
• To oversee promotion, monitoring and delivery of the CILS, Pathways and Counselling services.
• To provide leadership and supervision, performance evaluation and general support for all of the adult services team managers and leads
• To be responsible for adult safeguarding and health and safety across the organisation.

What you might be doing now:

• You might be working for or volunteering in a similar charity or in a similar role.
• You may be looking to work part-time to fit around your other responsibilities.
• You may be a HR practitioner looking for a new management challenge away from the corporate world
• You may have worked for a local authority, but are looking for more autonomy and flexibility
• Or you may have the skills we need from some other combination of work and volunteering.

Main Duties include:

Management of Direct Payment Support Service

• Lead and manage the Direct Payment Support Service across Richmond and Wandsworth Boroughs through an experienced DP Project Manager.
• Provide support to the DP Project Manager to resolve complex DP HR management issues around the area of employment law.
• Support the Project Manager in their work with the local authority to set targets for the project, monitor performance against these targets and identify and resolve any issues that arise.
• Report as required to the commissioners and the Ruils Board of trustees
• Work with the DP Project Manager and the CEO on new DP projects and funding applications as required.

CILS, Pathways and Counselling Teams

• Lead and manage the delivery of the Community activity, Befriending, Pathways and Counselling services.
• Work with the CILS partners to ensure that the service is meeting Local Authority targets
• Report as required to the commissioners and the Ruils Board of trustees
• Responsible for ensuring active promotion of the services to potential and existing clients and stakeholders and to ensure representation of Ruils at networking events.
• Work with the CEO and Fundraising Manager to ensure projects are fully funded and demand is well managed.

General Responsibilities

• Responsible for ensuring safeguarding policies and principles are upheld across Adult Teams.
• Responsible for Health and Safety across the organisation.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive CEO and a great team 
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• Cycle to work scheme.
• Access to an employee assistance programme (EAP)
• 1-2-1 coaching

We welcome applicants from all walks of life, training and mentoring will be provided.

We actively encourage applications from disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.

Closing date for applicants: 1st May 2024, interviews the following week.

Join the team at Haven House Children’s Hospice

Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.

Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.

This is a great time to join the team at Haven House as our Trusts and Grants Manager. We have recently restructured the Income Generation and Marketing team and this role sits within the High Value team, working alongside Corporate fundraising, Philanthropy and Special Events, and reporting into the Assistant Director of IGM/ Head of High Value Partnerships. The team are currently developing a new high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

We’re looking for an individual who is has the experience and skills to manage and nurture relationships with our existing donors and funders from charitable trusts, foundations and grant-making bodies as well develop long lasting commitments through new donor partnerships.

We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.  

If this role sounds right for you and you have the right skills and experience, please do download the job description from our website.

If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please contact our HR department and someone will come back to you.

Benefits
As an employee you will be entitled to the following range of benefits:

· Hybrid office/ home based arrangement

· 27 days' annual leave

· Pension scheme (company matches contribution up to 7%)

· Free onsite parking

· Employee Assistance Programme

· Eye care voucher scheme

· Cycle to work scheme

· Life Cover

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Closing date: 12pm Friday 26th April 2024

Interview: w/c 7th May 2024

Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where every one and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives. 

We are looking for a passionate and experienced programme manager to lead our social prescribing team. In this role, you will be responsible for managing and developing a programme of work that builds on people’s strengths, and draws on the strengths of their communities, to:

• Build individual, family and community resilience 

• Support empowerment and independence

• Reduce social isolation and loneliness 

• Increase choice and control 

• Facilitate inclusion and connectedness

Through gathering insight and data, you will also play an important role in supporting the development of local plans and priorities, helping to ensure that they meet the needs and aspirations of local people. 

The successful candidate will be passionate about the power and potential of communities. You will bring previous experience of asset-based community development and a track record of managing and developing impactful projects.

Please note that this role can be offered on a hybrid basis, with a minimum of 3 days a week in the office.

What it’s like to work at Community Action Redbridge 

We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive, and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, and a travel loan and cycle to work scheme.

How to apply 

Please download the application pack on our website and return your completed application via email by 11.59pm on Sunday 5th May 2024.

Interviews are expected to take place the week commencing 13th May 2024.