Community Shop Manager Jobs in Abingdon, Oxfordshire
Homebased with regular travel within North England / Scotland
We create vibrant retail spaces that embrace and inspire communities. Do you have the skills and experience to help us do that?
We ‘re looking someone who understands the importance of brand and individuality but also operationally.
Are you an experienced Retail Manager who can mix emotion with commerciality to achieve success? If your answer is yes – we have the role for you – a brand new opportunity to join Save the Children Retail.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
The Retail Business Manager, North provides an exciting opportunity to be a part of the evolution of Save the Children Retail.
This role will play a pivotal part in leading and inspiring change, motivating teams, bringing the Save the Children culture and our vision to life.
Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.
This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.
The current shops you'll manage include Whitby, Chester, Derby, Glasgow, and two sites in Edinburgh, but please note that these shops/locations will change as the business evolves.
About You
Essential skills & experience:
Our successful candidate will be someone with significant retail and/or charity retail management experience.
- You'll be experienced in driving and delivering change management.
- You will be experienced in managing multiple sites and staff, comfortable with providing remote guidance and direction.
- You'll have exceptional people management skills, including strong leadership and motivational skills.
- You will be entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.
- You'll have a valid driving license and be willing and able to travel regularly to the shops you manage (currently across Scotland and Northern England).
This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
- This role also includes a car / car allowance.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we will be reviewing applications on a rolling basis and reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
This role will require regular travel to your designated shops.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Sense has a fantastic opportunity for someone to join our Engagement team as our Community Fundraising Manager. This full time, homebased position covering the North of England. The successful candidate will be supporting fundraisers locally as well as our shops and key services in the region. Candidates must be willing to travel to shops and services with the region as well as for team meetings in London and Birmingham, therefore a driving license and access to your own vehicle is advantageous. You will be joining a supportive team that works across regions and income streams to deliver the best possible experience for our growing number of supporters.
Key skills and experience
- Understanding of Community based fundraising trends
- Excellent written and verbal communication skills
- Ability to keep clear and accurate records, producing reports and analysis and presenting them in an effective way to stakeholders and Head of Team.
- Self-motivated and supportive to other team members.
- Extensive experience of recruiting, supporting and stewarding fundraisers or volunteers
- Extensive experience of building successful internal and external relationships
- Experience of managing multiple priorities simultaneously while still providing the highest level of customer care to all supporters
For full details of the role and personal specification, please refer to the Job Description attached below.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
This is an exciting opportunity to join Turner Contemporary at a pivotal moment. Under the new leadership of Clarrie Wallis as Director with Matthew Slotover (Founder and Director, Frieze) as Chair, our Development Manager will play a career-defining part in plans. You will help deliver our refreshed vision as we significantly shift our operating model.
We are looking for a Development Manager to work closely with the Director and Head of Development to develop and deliver Turner Contemporary’s fundraising strategy, predominantly focused on giving circles, major donors and unrestricted regular and one-off supporters, as well as supporting fundraising efforts and co-ordinating relationships with trusts and foundations.
Our ideal candidate is an experienced, high performing and target driven Manager, with a demonstrable track record of securing gifts and donations from mid-high value individuals and corporations, and a deep understanding of the principles of successful relationship stewardships, across a diverse group of donors, patrons and partners.
Please download the Development Manager Job Pack for more background information and the full job specification.
Deadline for applications: 12pm Friday 12 April 2024
First interviews to be held online: Thursday 25 April 2024
Second interviews to be held at Turner Contemporary: Date to be confirmed
The client requests no contact from agencies or media sales.
Community spirit. Ceaseless ambition. Passion that just keeps growing.
Relationship Manager - Legacy Fundraising
£30,000- £35,000 plus
Reports to: Divisional Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week
Location: Home-based with regular travel around the patch. This patch covers, North Wales, Staffordshire and Derbyshire. Candidates must live in this area or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy.
Closing date: 02 April 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Competency based interview + Task
At Cancer Research UK, we exist to beat cancer.
We are looking for an ambitious, driven people person, passionate about raising awareness and vital funds for Cancer Research UK. Gifts in Wills fund one-third of our lifesaving research and as a Legacy Focused Relationship Manager you will be supporting people to build a legacy that will beat cancer for future generations. You will be building, maintaining, and growing relationships with a wide range of individuals and activities with a focus on legacy giving.
This is an opportunity to have a job which you can make your own. No two days will be the same - whether its visiting CRUK shops to chat to customers, delivering a speech to community groups or giving advice to supporters on the phone.
This is a home based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters)and 40 percent home based. However is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy.
What will I be doing?
Speaking to supporters in person, at events, on the phone and via email.
Inspiring, developing and managing supporters, offering outstanding and tailored stewardship.
Cultivating leads to support the development of a pipeline of prospective pledgers.
Planning and delivering effective regional events.
Building strong working relationships across the team.
What skills will I need?
Familiarity/understanding of working within a legacy or community fundraising environment is beneficial, but not essential. We are flexible on your background as long as you can demonstrate the skills and experience needed.
Excellent communication and presentation skills.
Experience of working as part of a high performing team, achieving and exceeding targets.
Ability to understand CRUK's vision, purpose, and achievements, sharing this knowledge to motivate and inspire supporters
Excellent networking and relationship management skills.
Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters.
Experience of working unsupervised with the ability to drive and generate own workload.
Great time management, prioritisation and planning skills.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are a family run business and a market leader in securing high-quality, long-term donors for our charities, providing an excellent return on investment which allows them to carry out their life saving work.
Zen are currently seeking to expand into a number of new cities in the UK and are looking for driven, ethical and organised leaders and managers to help us enable even more incredible work to be delivered by our partners.
We offer outstanding working conditions to our fundraisers, they are all directly employed, paid the Real Living Wage or more and have the opportunity to earn daily bonuses. Furthermore, we offer 4-day working weeks to any fundraiser that would rather have a better work/life balance.
If you have at least six month’s experience leading a face-to-face fundraising or direct sales team and are ready to take the next step in your career, we would love to hear from you.
We have various opportunities and are keen to speak with any leaders with experience in private site (shopping centre etc), door-to-door or street sales.
You will have the opportunity to work with various charities, both UK based and those involved in overseas development and conservation. Some of our campaigns are regular giving and others are lottery campaigns.
As a Manager of a Zen team, you will be responsible for:
- The compliance and ethical practice of your teams
- The organisation and logistics of your teams
- The motivation and morale of your teams
- Staff retention and development
- Achieving quality and quantity goals
Reporting directly to the National Fundraising Manager, Zen will ensure that you are supported to develop and grow within the role. We have a highly experienced, devoted and caring team of managers and office staff, covering various roles such as client account management, recruitment, compliance, HR, welcome calling, training, and administration. Zen will ensure that you are warmly welcomed and quickly feel part of the family. You will always know where to turn with a query and you will be given clear expectations and goals for the development of yourself, your career and your team.
We offer:
- Excellent salary and bonus structure focused on a very achievable level of quality performance.
- An incredibly experienced management team
- A dedication to support, growth, and development
- The opportunity to take real ownership of your teams and regions
- The opportunity to share your thoughts, ideas and experience and have the support to bring these to fruition
If you have the experience outlined above and would like to find out more about what Zen do, how we do it and how we could help further your career please send us your CV and we will schedule a meeting with the CEO and Director.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about making a difference in your community? Join us as a Regional Fundraiser at the Motor Neurone Disease (MND) Association! You will play a pivotal role in identifying and executing fundraising activities to achieve our income and expenditure targets.
As a Regional Fundraiser, you'll engage with various fundraising avenues, including community, corporate, trusts, major donors, and legacies. By collaborating with specialists across these areas, you'll ensure our fundraising efforts are maximised for impact.
Understanding the characteristics of your local community will be key to tailoring our strategies effectively. By building strong relationships with local supporters and those with influence in the community, you'll drive engagement and support for our cause.
You'll also play a vital role in developing our volunteer network, providing support and motivation where needed. Your focus will be on activities that offer a strong Return on Investment (ROI), fostering collaboration and knowledge-sharing across branches and groups.
Representing at MND Association events, cheque presentations, and through talks and presentations, you'll amplify our message and inspire participation of branches and groups in national events.
Working closely with the Director of Regional Care and the team, you'll contribute to achieving our strategic objectives. Ensuring compliance with legal and regulatory requirements, including Charity Commission standards and the Data Protection Act, will be central to your responsibilities.
Effective management of our community fundraising activities, including financial tracking and reporting, will be essential. You'll utilise tools like our fundraising database (Raisers Edge) to maintain accurate records and provide insights for decision-making.
This role is home-based with travel requirements across the Thames Valley region, and will include occasional evening and weekend hours. A driving license is essential.
What are we looking for?
A passionate and driven individual with a strong background in Community Fundraising or Relationship Management with evidence of working with volunteers.
Experience of devising, implementing, and monitoring systems and procedures, and experience and managing complex projects is essential.
With experience of motivating and coaching individuals, you will also need to excel in building and maintaining relationships, communicating with creativity and precision, and thrive in a target-driven environment.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- A strong background in Community fundraising or Relationship Management.
- Evidence of working with volunteers
- Ability to communicate effectively to build and maintain relationships at all levels.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Do you have experience in a fundraising environment and would like to be involved in an exciting and ambitious campaign? If so, this is a fantastic opportunity to join our small and friendly Development team based in the centre of Oxford
Reporting to the Deputy Director of Development, this exciting role will ideally appeal to someone who may already have some experience of fundraising, who is passionate about higher education and wishes to advance their skills in a highly successful college development and alumni relations office. The post is varied but in general the appointee will assist the overall purpose of the office of fostering and deepening relationships between the Hall and its alumni and in securing financial support from those alumni. This role will focus on regular giving and wider fundraising support, whilst there will also be the opportunity to take the lead on some more general projects and responsibilities. The Development Office can be a busy and demanding environment at times as the team work to engage the College community to capitalise on our philanthropic potential and successfully complete the current HALLmarks campaign in line with our ten-year strategic plan.
This is a full-time post (35 hours per week) usually 09:00 to 17:00 (some flexibility is negotiable in regard to the start and finish time). The role is based in the centre of Oxford but we can offer the possibility of working one day per week at home if you wish so please get in touch to discuss.
You will have excellent organisation skills and be confident in your ability to work across a range of internal and external audiences. You will have excellent relationship building skills with a strong commitment to supporting the delivery of the highest level of donor engagement and care.
In return, you will benefit from working for a warm, supportive and inclusive organisation (part of a world-leading university) offering good development opportunities to broaden your skills plus a comprehensive benefits package as follows:
- A free three-course lunch.
- Excellent annual leave entitlement (up to 38 days per year) and additional days for long service.
- Subsidised bus pass loans, season ticket loans and cycle scheme loans.
- Access to the College's employee assistance programme (a 24-hour telephone and online advisory and counselling service).
- Annual flu vaccination.
- Discount in University shops, free entry to other colleges and libraries, discounted computer software from the University Computing Service, free access to the Botanical Gardens and Harcourt Arboretum and discounted membership of the University's gym and pool.
The appointee will be automatically enrolled into the Universities Superannuation Scheme (USS).
We are a very sociable team and arrange various staff events throughout the year including quizzes, a summer BBQ, a Christmas event and more.
Interested candidates should visit the College's website for further details and application instructions.
The College seeks to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion together with a policy of assisting all our employees to achieve professional growth. We strive to appoint committed and compassionate colleagues to help ensure every student achieves their best.
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply.
The client requests no contact from agencies or media sales.
Director of Technology (1991)
Oxfam is a global movement of people working together to end the injustice of poverty.
Do you have a minimum of 10 years of proven leadership experience in a Technology Director or similar role?
Are you looking for your next challenge where you can make a difference in the organisation?
Do you feel passionate about the work Oxfam does in the world?
The Role:
Oxfam GB is looking to recruit an exceptional senior technology leader who will play a pivotal role in steering the organisation’s technology vision and ensuring it is aligned with our strategic objectives.
This role is responsible for the comprehensive management of Oxfam GB’s technology infrastructure, overseeing the design, development, and implementation of innovative technology solutions that enhance our impact and improve the way we do our work.
You’ll get the support that you need to enjoy your work and make a difference in an organisation that is focused in fighting inequality to end poverty and injustice as well as giving lifesaving support in times of crisis. When we are seeking new Oxfamers to join the team, we are focused on their energy, expertise, and empathy. And, if you’re ticking those boxes, then we’d love to hear from you.
What we are looking for:
We’re looking for a candidate who cares about Oxfam's mission and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
An ideal candidate for the role will have:
Essential Criteria
- 10 years+ proven leadership experience in a Technology Director or similar role and ability to both manage and inspire a team of technology professionals responsible for the platforms that support over 16 countries and Oxfam GB’s retail shop network and fundraising.
- Deep understanding of various technologies, software, hardware and systems to enable Oxfam GB to make informed decisions and guide our technology strategy.
- Ability to think strategically and align technology initiatives with the organisation goals and objectives. Able to identify opportunities for technology advancements that can improve Oxfam GB’s operations and impact.
- Strong programme and project management skills and ability to oversee the implementation of technology projects ensuring they are delivered on time within budget and that they meet the organisations requirements.
- Effective communication and collaboration skills with demonstrable ability to work closely with stakeholders and external partners. Should be able to clearly articulate complex technical concepts to non-technical stakeholders.
- Experienced in budget and resource allocation and management to ensure efficient and effective use of technology resources within the organisation
- Ability to identify and solve technology related problems, make informed decisions and adapt to changing circumstances to navigate challenges and drive innovation
- Experience in managing an organization’s IT activities to ensure data availability and network services with as little downtime as necessary
- Strong ethical awareness and understanding of data privacy security and responsible technology practises
- Committed to continuous learning and staying up to date with latest trends advancements and best practise in the field
- Genuine passion for Oxford is causing a desire to leverage technology to make a positive impact on society.
Desired criteria
- A bachelor’s degree in programming, computer science, computer engineering, or another related field with advanced course experience in mathematics, computer programming, and software development
- Experience of managing technology for a consumer retail business
- Several years’ experience managing employees within an technology environment
- Formal Prince II or equivalent project management certification.
We offer:
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.
You can read more about all Oxfam has to offer here.
Flexfam:
We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a hybrid working role, based occasionally at home.
How to apply:
As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.
Our values and commitment to safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
About us
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
We're looking for a kind, compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Hertfordshire. No personal care or experience is required, just the right values.
£11.95 per hour, Zero Hour Contract.
Want to feel like you're making a difference? You'll feel at home here.
Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.
This role is only suitable for drivers.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.