Community Supporter Care Officer Jobs in Croydon, Greater London

The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible. 

General information:
Job title: Programme Officer

Location: London based, hybrid working

Start date: TBC

Contract: Full time

Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm

About the role

We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.

For full information on this role, please download the job pack.

What the Foundation can offer you 

• A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
• A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
• One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

How to apply 

To apply, please download the job pack and send us the following: 

• Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
• Current CV (two A4 pages maximum).

All applicants need to have the legal right to work in the UK prior to applying.

Please send your application, or any questions you might have, by 22 May 2024.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

Full time, 35 hours per week

Fixed Term Contract - Two Years

Grade EL, Salary £37,332.78 per annum  

Location: London (Hybrid working, with minimum 2 days per week in the office)

Closing date: Monday 06 May 2024

Interview date: Week commencing 13 May 2024

Around 50 million people are helped by GPs and their teams every year. Can you help us ensure that their voice is heard loud and clear?

General practice is the cornerstone of the NHS, but GPs are feeling the pressure like never before. As the professional membership body for family doctors, we represent GPs on the issues that matter most to them – and their patients.

We are looking for someone with experience of working with patients to help us gain insights to improve patient care and more effectively communicate with patients.

If this sounds like you, why not join us?

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.

To apply, please apply directly via the RCGP Vacancies page, by providing both your CV and a covering letter/statement.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                             'Building a sustainable future for general practice'

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

More about Battersea:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.

Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Join our award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, this new role will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to Animal Free Research UK’s supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes

Deliverables 

Provide first-class supporter care to Animal Free Research UK’s supporters

• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes

Efficiently and effectively maintain the donor database

• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases

Provide assistance to the Development team

• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required

Download Job Pack for full role description 

REF-213 545

The Community Fundraising Manager will be an integral part of a dynamic and unstoppable fundraising department.

The role will develop and implement strategies to cultivate grassroots fundraising across the UK in support of Sarcoma UK's mission. You will recruit, steward and enable a network of dedicated community fundraisers, volunteer fundraising groups and fundraising event hosts. Through excellent donor support, you will maximise fundraising from annual campaigns, challenge events, community activities and peer-to-peer initiatives.

You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. Working in areas the charity has not previously been able to dedicate a Community Fundraiser Manager to, you will be expected to work with the staff team and, internal and external networking groups, as well as building relationships and partnerships in the community. 

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities

Community fundraising

• Manage and develop regional fundraising by devising a regional community fundraising strategy for income generation.
• Design and develop Sarcoma UK's calendar of annual community fundraising campaigns and events communication, including Cuppa and Cake.
• Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
• Identify opportunities and recruit new community fundraisers, fundraising groups, corporate and school partners.
• Work with the Fundraising team to produce regular feedback reports and analysis on specific community products and overall revenue.
• Lead on promotion of community fundraising through digital marketing, PR, speaking engagements and on the ground fundraising.

Management

• Provide line management and day-to-day support to the Regional Fundraising Officer North, building their fundraising knowledge.
• Develop, manage, and monitor budgets for your areas of responsibility.

Income Generation

• Implement agreed KPIs, objectives and budget for the Regional Fundraising Team to drive support and engagement.
• Identify fundraising products, key accounts, and projects that will support income growth both locally and nationally.
• Responsible for monitoring and managing all income streams across all community fundraising lines including Gift Aid and working closely with the Operations Team.

Processes, administration, and reporting

• Maintain accurate and up-to-date supporter records on Sarcoma UK’s database (Raiser’s Edge).
• Ensure all recording, and stewardship processes are up to date and working across the fundraising team, wider charity and in accordance with current laws and regulations.
• Ensure necessary Community Fundraising policies are up to date.
• Follow Sarcoma UK’s processes and procedures including risk assessments to ensure a consistent approach and maintain a high level of support expected by our donors and fundraisers.
• Ensure that all activities are compliant with legislation governing fundraising including GDPR, health and safety, Institute of Fundraising, and the Fundraising Regulator Code of Conduct.

Wider fundraising

• Support company and corporate partnerships that utilise community and trade fundraising.
• Support third party fundraising and challenge event portfolio.
• Work with the Events Manager to develop merchandise and trade income opportunities.
• Support with managing merchandise supplier relationships and internal and external stock levels.

General

• The role requires some travel to events and meetings throughout the UK. Some weekend or evening work will also be required and time off in lieu will be given. Travel expenses will be reimbursed (exc. Travel to the Sarcoma UK office).
• Stay up to date with the latest knowledge in fundraising and ensure Sarcoma UK’s processes and procedures follow best practice.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)

Remote working with regular travel to the West Midlands and London as required

Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.

You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:

· Raising awareness

· Supporting those affected by sepsis

· Educating health professionals

· Lobbying political organisations for better sepsis and severe infection care

Key Responsibilities

1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.

2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.

3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities. 

4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.

5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential

6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.

7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.

8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.

Day to day activities will include:

1. Managing an inbox and replying to enquiries in a timely and professional manner

1. Problem solving for fundraisers – finding the optimum way they can achieve their goals

2. Support the Event Team Lead with sending out merchandise

2. Download Giving reports and send thank yous to donors and fundraisers

3. Record Supporter details on CRM

4. Cover for holiday periods and manage an inbox in their absence

To be successful in this role you will have:

1. Experience of working in fundraising in a UK registered charity

2. Experience of donor relationship management using a fundraising CRM.

3. An understanding of community fundraising.

4. A proven track record of working effectively in a team.

5. Excellent communication, presentation and organisational skills.

6. The ability to prioritise diverse workloads and meet shifting demands.

7. Flexibility to work evening and weekends as necessary and travel when required.

8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.

Are you a supporter care officer immediately available to join an outstanding team?

We are pleased to be working with a wonderful health charity who are looking for an interim Supporter Services Officer to join their extraordinary team over a super busy period. You’ll be working in a team that plays a pivotal role in delivering effective support to the community, events and legacy fundraising team.

This is an important role for the charity as you will be the first point of contact supporting with inbound and outbound calls, prompt processing of donations and creating thank you letters. This is an excellent role with amazing perks and a big potential to go permanent.  
 
As a Supporter Care Officer, you will need:

• Excellent supporter service skills and experience
• Knowledge of CRMs or relational databases
• Proficiency in MS Office such as Excel, PowerPoint and other relevant software

Deadline: ASAP
Salary: Salary: £26,000 – £30,000
Location: Hybrid- London
Contract type- Temporary

If you would like to discuss this role further, please call Chloe or Mariam on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.

The Community Fundraising Officer will be responsible for building and maintaining relationships with community groups, schools and other organisations fundraising for Haven House Children’s Hospice. The Community Fundraising Officer will support groups, schools and organisations doing their own events and fundraising activities, work toward agreed income targets, and assist the two Managers in the team with planning and delivering key Haven House events and programmes.

This role will report to the Community & Events Manager and will be responsible for maximising income from across our community through providing an exceptional level of supporter care. The Community Fundraising Officer will work closely with our Database Manager to ensure accurate recording and reporting of income and supporter information.  This role will also manage a brilliant team of volunteer Community Champions who attend local events and speaking engagements on behalf of Haven House.

We are looking for someone to work on a variety of projects who is able to build strong relationships in our community and to take responsibility for the wide variety of relationships across our community.

The purpose of this role is to provide administrative support for Global Black Thrive involvement in the Culture of Care Programme liaising with the Lived Experience Advisors, the Race Equity Lead, Neurodiverse Connections, the Royal College of Psychiatrists and NHS England. 

This will include HR, Operations and Admin functions relating to the Culture of Care (CoC) Programme and will include managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors. 

The role will be the first point of contact for our CoC team, organising travel and accommodation, managing HR and office queries. 

You may be involved in managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), checking and following right-to-work in the UK, and administrating DBS checks. 

You will be working with the HR and Admin Manager in Global Black Thrive and may be required to assist in wider team activities where required. 

About the role

The St Pancras Community Association (SPCA) is a charity delivering high quality services for Camden residents, especially the lively and diverse community of the St Pancras and Somers Town ward. As the Director of SPCA you will lead and guide a highly skilled and motivated team to make the SPCA a community hub and a centre of excellence which has a positive impact on the lives of local residents.

The governance of SPCA is overseen by a Board of Trustees. The Director will report directly to this Board and work closely with Board members.

Key responsibilities

• To build strong relationships with members of the local community, community groups, representatives and service providers to ensure that strategies and services are based on an understanding of the community’s needs and the contribution that SPCA is best placed to make as part of the of the range of local support services.

• To develop and deliver a business plan based on a financially sustainable strategic vision and which maximises the use of existing and emerging funding and income generation sources and opportunities.

• To provide a caring and highly supportive working environment which enables all staff and partners to fully contribute their skills, knowledge and perspectives.

• To manage, plan and monitor budgets to ensure the continuing financial sustainability of the Centre and to work with the Treasurer to ensure that the Centre is operating effective, and compliant accounting practices, policies and procedures.

• To ensure that SPCA fulfils its legal and procedural obligations under relevant legislation.

• To maintain an effective and transparent working relationship with the Board of Trustees to

  ensure that Trustees are kept informed of opportunities, threats and challenges and are fully involved in decision making.

  Main tasks

• Overseeing all fundraising activities from trusts, the local authority, local businesses and the community.

• Overseeing the development and implementation of an income generation strategy that includes maintaining and securing funding from statutory bodies, charitable trusts and any other relevant agencies/organisations and delivering charged services.

• Forming collaborative partnerships with organisations and agencies from all sectors that can be developed into services and business ventures

• Line managing key staff and ensuring that effective line managing processes are in place for other staff and volunteers. The postholder will directly line manage approximately xxx staff.

• Holding monthly staff meetings where everyone is heard and respected

• Ensuring all employees receive appropriate line management, where issues and problems

  that arise are handled with sensitivity and a high priority is given to staff development.

• Overseeing the recruitment and induction of new staff in accordance with the SPCA’s Equal Opportunities.

• Ensuring arrangements are in place for the systematic collection and review of employees opinions and the opinions of service users and potential users

• Ensuring effective systems are in place for monitoring and evaluating project performance.

• Attending meetings of the Board of Trustees as appropriate.

• Keeping the Chair, and other Trustees as appropriate, informed about SPCA’s business

  between formal Board meetings.

  Person Specification Essential

• Experience of managing an organisation or department at a senior level.

• Experience of delivering services and activities which have had a measurably positive impact

  on communities or specific groups.

• Experience of financial planning and maintaining financial sustainability by activities such as

  securing external funding, securing sponsorship and charging for services.

• Experience of delivering successful marketing and promotional activities.

• Experience of staff management and successful team building.

• A commitment to advancing and developing equal opportunities and anti-

  discrimination/anti-harassment policies.

  Desirable

• Experience of managing an organisation within the voluntary and community sector.

• Experience of developing policies, procedures and practices for voluntary and community

  sector organisations.

• Understanding of the current and likely future funding environment of voluntary and

  community sector organisations and awareness of external strategies, policies and developments affecting voluntary and community sector funding.

To apply, please send a CV and cover letter - which include 3 areas you are passionate about and would like to spearhead at the centre along with previous experience that enable you to do this leadership role. Please send this by the 17th of May. 

People living with Parkinson's need to have their voice heard in Scotland to ensure their health and care needs are met.  Following an investment in our services, support and work with the NHS, we are also expanding our campaigning and policy work across Scotland and the rest of the UK.

We’re looking for someone special with experience of campaigning, including an understanding of its basic tools and techniques, experience of interpreting complex policy issues for a public audience, and knowledge of the Scottish political and public policy landscape. 

About the role 

You’ll support our national and local campaigning work across Scotland to improve the lives of people with Parkinson’s and those closest to them. As part of our dynamic and committed Scotland team, you’ll listen to the needs of our local communities and work with colleagues across the charity to deliver focussed political campaigning work. 

You’ll work with  our community to raise awareness and increase knowledge about Parkinson’s with decision makers at a local and national level. You’ll use your knowledge of public policy in Scotland and the UK to make sure that the voices of people with Parkinson’s, their partners, family members and friends are heard, and help to drive changes that improve their lives. 

What you’ll do:

• Be a first point of contact for campaigners in Scotland, who want to improve services in their local area, and recruit and manage a sustainable network of local campaign volunteers specific to Scotland.

• Support the work of the Policy and Campaigns Manager to understand and influence UK wide and Scottish specific legislation, policy and practice relating to our communities and their needs

• Provide expert advice and support to colleagues and campaigners on how best to influence decision makers in Scotland.

• Use our UK-wide campaign priorities to deliver national and local campaign activity, and coordinate campaigns with other charities and organisations, where appropriate to further our goals.

What you’ll bring:

• Strong people skills, and a commitment to putting the experiences and needs of people affected by Parkinson’s at the centre of your work 

• Excellent written and oral communication and an ability to produce inspiring content to motivate others, and the ability to network and manage supportive relationships with volunteers, MSPs and a range of external organisations

• Experience of managing a varied workload and working to tight deadlines, with excellent organisational skills and ability to prioritise. 

• Experience in organising events for relevant stakeholders

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held 16/17 May 2024 and will be held over video/remotely.  The panel will include a person affected by Parkinson’s. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Our award winning MS Helpline are looking for a new Helpline Volunteer Officer to join our fantastic and supportive team.

Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum plus excellent benefits
Salary Band: Band E1

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this role is part-time 21 hours/or 3 days a week.

Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.

This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).

If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.

You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.

Our aim is to empower people affected by multiple sclerosis (MS) to:

• Live to their full potential
• Take an active role in their treatment
• Secure the care and support they need

We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.

Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.

Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We are a Disability Confident Employer and we’re committed to promoting equality and diversity. 

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. 

If you need any help or adjustments to apply for this role, please contact us to discuss.

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

More about our recruitment and selection process

• The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
• The first round of our recruitment and selection process includes an interview with competency-based questions. 
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. 
• You might also be invited for a second interview. We’ll let you know about this during the selection process. 

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

 Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents
• Cycle to work scheme
• Death in service scheme
• Health cash plans to help offset the cost of health care for you and your family

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax 
• New employee portal including lifestyle savings vouchers and personal wellbeing 

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities 
• New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

• gender
• race
• disability
• sexual orientation
• religion or belief
• pregnancy
• gender reassignment

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

No agencies please.

JOB DESCRIPTION | Accounts Officer

About Al Basar International Foundation (BIF): 

Al Basar is a leading charity working toward a world free from preventable blindness, where people have access to affordable and sustainable eye care. We are on a mission to create meaningful change in communities across the globe.

The Opportunity: 

We are seeking an Accounts Officer to support our Finance Director in managing the financial operations within the UK office. This pivotal role contributes to our mission by ensuring financial accuracy, adhering to compliance standards, and facilitating effective financial administration.

Key Responsibilities:

1. Assist in daily financial operations, including processing transactions, managing payroll, and handling expenses for staff and volunteers.
2. Support the month-end financial closing process, ensuring timely and accurate reporting.
3. Help in preparing and filing VAT returns and managing compliance with HMRC regulations.
4. Serve as a contact point for UK banking operations, helping to maintain robust banking relationships and mandates.
5. Contribute to the maintenance of financial controls and suggest improvements to enhance efficiency.
6. Assist in providing financial training and support to BIF staff, promoting understanding of financial policies.
7. Collaborate with the finance team to ensure alignment of financial procedures and support the Finance Director in strategic financial planning.

Competencies and Qualifications:

1. Degree in Accounting, Finance, or a related field, or equivalent professional experience.
2. Experience in financial operations, preferably within a charity or NGO setting.
3. Preferably progressing towards/has recognised accountancy qualification (ACCA/CIMA/ICAEW)
4. Understanding of UK financial regulations and tax laws, with specific knowledge of VAT and GiftAid advantageous.
5. Strong organisational skills with attention to detail.
6. Effective communication skills, capable of working collaboratively with both finance and non-finance colleagues.
7. elf-motivated with the ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Application Process: 

Why Join Us:

• Impact: Make a real difference in combating preventable blindness.
• Collaboration: Work in a dynamic, collaborative environment.
• Innovation: Bring your creative solutions to the forefront.
• Development: Access to professional development opportunities.
• Culture: Be part of a dynamic and empowering work culture.

Application Process:

BIF is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of background.

Interested candidates are invited to submit a resume and a cover letter outlining their suitability for the position.

Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.

This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.

You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.

The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.

You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.

We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.

What we offer 

We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.

We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.

Our benefits package includes:

• 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
• A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
• A generous pension scheme
• Retail portal benefits programme
• Heath and well-being councelling
• Membership with the Chartered Institute of Housing

How do I apply?

Please send us the following three documents

• An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
• A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification. 
• A completed Diversity Monitoring form.

Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”

We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.