Courses and reception assistant jobs near South Bank, Greater London
What’s my CV Worth?
How much could you earn in the charity sector? Use our CV checker to find out.
Check Now
JOB PURPOSE
- Welcoming service users and visitors to Age UK East London.
- To answer the telephone promptly in a welcoming and professional manner.
- Directing visitors and callers to the appropriate department.
- To act as first point of contact for Tower Hamlets, Hackney and Newham office.
- Listening to voicemail messages and relaying them to the teams across our services.
- Undertake administrative duties as required by the Business Support team.
KEY TASKS
- Act as first point of contact for visitors and telephone callers.
- To advise staff and volunteers of arrival of visitors.
- Escort visitors/service users to their destination within the building if nobody is available to collect.
- Ensure each visitor is made comfortable until collected or escorted to their destination.
- Answer a high volume of telephone calls and queries.
- Transfer calls to the appropriate extension taking messages when person requested in not available.
- Ensure that the telephone extension list is up-to-date including direct telephone and mobile numbers.
- Ensure the reception area is tidy, warm and welcoming.
- Supervision of departmental Volunteers when required.
- To book rooms via outlook for internal & external meetings.
- Ad-hoc admin tasks – replenishing information and advice slips
- To provide up to date and accurate local and national information and signposting to deal promptly with customer requests
- To log all enquiries and cases to our database in adherence of AQS and AUKEL Policy
LIAISON
To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
GENERAL
- To meet regularly with the Head of Information, Advice and Integration for supervision, support and appraisal.
- To attend mandatory staff training.
- To attend staff and team meetings.
- To undertake any other duties within the competence of the post holder under the direction of the Operations and HR Manager as may be required from time-to-time for the smooth running of AUKEL
- To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults & Children.
FUNCTIONAL LINKS
The post holder is Line Managed by the Head of Information, Advice and Integration.
PERSON SPECIFICATION
Experience
- Administration experience through either paid or voluntary work.
- Experience of working with people from diverse cultural and social backgrounds through either paid or voluntary work.
- Customer service experience through either paid or voluntary work.
Knowledge and Understanding
- Understanding of Health & Safety regulations and risk assessments relating to service users
- Understanding of services available to older people and their carers across East London.
- An understanding of the diversity of AUKEL customers across AUKEL’s area of benefit.
- Knowledge of welfare benefits and advice sector that affect older people
Skills and attributes
- Excellent skills in respect of both written and spoken English.
- IT Skills, using internet, databases and Microsoft Office
- Confident and welcoming telephone manner.
- Ability to ‘type and talk’ – entering key information into our database whilst talking to the caller.
- Ability to work in a busy environment.
- Ability to work under pressure.
- A methodical approach to work.
Additional requirements
- This post is subject to a check through the disclosure and barring service (formerly CRB).
VISIT OUR WEBSITE TO DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.
The client requests no contact from agencies or media sales.
Manor Gardens Welfare Trust is a charity with an excellent history of supporting people to improve their health and wellbeing since 1913. Our mission is to work with people and communities to take action and enable good health, resilience and opportunity.
This role is designed to support our newly renovated reception area in our thriving community hub off Holloway Road. You will be there first point of contact to our visitors and clients, whom are vulnerable people from diverse backgrounds. You will make them feel welcome and comfortable, and signpost them to Manor Gardens services or other local organisations as appropriate. It is essential that you have excellent interpersonal skills, and a compassionate and professional approach.
As well as meeting and greeting, as part of the role you will undertake administrative tasks, such as maintaining / updating records, monitoring inboxes, sending out staff communications, and therefore you must have a good level of literacy and numeracy skills and a good IT skillset.
Benefits include 25 days’ annual leave on appointment (this will increase to 27 after 5 years’ service and 29 after 10 years’ service), employee assistance programme, and family-friendly policies.
For a recruitment pack, please click 'Apply now' to be redirected to our website for an application pack and additional information.
Manor Gardens Welfare Trust follows safer recruitment procedures, and all successful applicants will be subject to an enhanced DBS check.
Manor Gardens Welfare Trust is committed to achieving a diverse workforce that reflects the communities with which we work. We value, respect and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their sex, race, disability, age, sexual orientation or religious belief.
The client requests no contact from agencies or media sales.
The Electoral Reform Society (ERS) is looking for a full-time Office Manager to join our team on a permanent basis.
Background
The Electoral Reform Society is the UK’s leading voice for democratic reform. We operate on a simple premise - that politics can be better than it is.
We work with everyone – from political parties, civil society groups and academics to our own members and supporters and the wider public – to campaign for a better democracy in the UK.
Our vision is of a democracy fit for the 21st century, where every voice is heard, every vote is valued equally, and every citizen is empowered to take part. We make the case for lasting political reforms, we seek to embed democracy into the heart of public debate, and we foster the democratic spaces which encourage active citizenship.
Job purpose
To ensure the smooth, efficient and effective running of ERS operations by the provision of high-quality administrative support and office management.
Main duties and responsibilities:
OPERATIONS & GOVERNANCE ADMINISTRATION
- Provide events administrative support (including identifying and booking venues, organising travel)
- Assist the CEO with diary management when required
- Schedule all Council meetings; liaise with senior staff and Council members to ensure that meetings are feasible, and apologies are recorded
- Format, print (where necessary) and distribute papers for all Council meetings
- Organise all Council meetings: book venues and assist with travel arrangements, arrange provision of equipment and refreshments
- Take minutes of all Council meetings, record, and track actions
- Maintain document management systems to ensure that Council papers are safely archived, and appropriate security procedures are observed
- Provide support to the ERS Council sub-committees, including the FAIR Committee. Assist with scheduling and minute taking when required.
- Assist in planning and organising the Society’s Council elections
- Assist with recruitment, including advertising and receiving / sorting applications, liaising with candidates, and organising interviews
- Maintain discretion and deal with sensitive and confidential information appropriately
BUILDING & OFFICE MANAGEMENT
- Liaise with the Society’s property managers where necessary over maintenance issues, repairs, contractors, and services to ensure that the building is suitable, legally compliant and conducive to the needs of ERS and its tenants. Respond to and resolve issues and problems connected with the building where required.
- Manage the work environment: ensure that the ERS office space is suitable, legally compliant and conducive to the needs of staff
- Order office supplies and liaise with staff about equipment where necessary
- Manage and provide support with IT equipment, systems & software (liaising with our IT support where necessary)
- Manage the Meeting Room booking system and assist staff to use it
- Lead the process of office induction for new starters, including IT
ORGANISATIONAL ROLE
- Contribute to the intellectual capital and development of the ERS via team meetings, blogs, staff meetings and planning/away days and by supporting colleagues as required
- Work with colleagues to maximise the recruitment of new members, identified through campaigning and other activity
- Undertake administrative and ‘back office’ tasks as required, including supporting events, operations and media
- Undertake other related duties as required that your manager reasonably considers would assist the Society in meetings its objectives
Please click on the 'Quick Apply' button and sign into your candidate account to access the full job pack and to submit your application.
The client requests no contact from agencies or media sales.
Are you looking to develop your career in office administration whilst working for a community-based charity? Can you take the initiative and show that you’re a team-player, supporting your colleagues in delivering high quality admin support? Cripplegate Foundation and Islington Giving has an excellent opportunity to join us as our Office Manager, ideal for someone with existing office management experience or someone keen and ready to step up in their career and take on more responsibility. The ideal candidate will have excellent communication skills and the drive to succeed as part of the Foundation’s Resources team. The successful candidate will have the opportunity to learn about the voluntary sector, particularly learning about trusts and foundations and grant making, as well as developing skills in a variety of admin functions, including databases, finance, premises and health and safety.
The ideal candidate will have a hands-on attitude with the willingness and the initiative to work with the team doing a variety of different tasks to achieve a common goal. You will be comfortable working with deadlines and priorities, managing your own workload and the expectations of others. You should be well organised and be prepared to take on information in many forms and quickly translate this into action. The Office Manager is crucial to our very busy and friendly office of 11 people. Working in a small organisation, the role is diverse, and includes responsibility for data entry on to our grants and donor database, efficient office management, publicity, and events. You will often be the first point of contact for all enquiries, including grant applicants and donors. Your day can range from helping to plan and obtain quotes for new laptops to organising events for 100 people and talking to people about how to apply for a grant. No two days will be the same.
Cripplegate Foundation is an innovative place-based grantmaker that designs and develops new ways of transforming the lives of people living in... Read more
The client requests no contact from agencies or media sales.
The Finance Coordinator is a key role within our Operations Team, delivering high-quality financial administration to the organisation. The successful candidate will be the main point of contact for the day-to-day running of MDXSU’s finances. Responsibilities of the role will include supporting staff and students with the finance processes, data entry, resolving queries from suppliers, customers, staff and student groups to issuing purchases orders, posting invoices onto Sage 50 and preparing fortnightly payment runs.
We are seeking a highly-organised, approachable and adaptable individual, with initiative, a positive mind set and can-do attitude. As a self-starter you will be comfortable working independently and as part of a team. Attention to detail is essential.
The role would suit someone who is detail-oriented with excellent communication skills and experience using excel. Our staff team and student population are diverse and we strongly encourage applicants from all communities. We are looking for someone passionate about working with and for students and supporting MDXSU’s work as a student’s Union and whose values align with our own. Being able to work on short notice would be preferable.
Job Purpose
1. Coordinate the day to day finance function within MDXSU.
2. Support the Head of Operations, with month end close, the annual audit process and to regularly review the finance processes.
3. Contribute towards the Operations team’s strategic and operational planning.
You can find further information about this role in the job pack and all key contacts on our website.
We aim to ensure that the recruitment process is as inclusive as possible, please get in touch if you would like to discuss any access needs or need additional support through any stage of the process.
Application deadline: Monday 15th August 2022, 9am
Interviews: Ongoing Interviews
MDXSU, Middlesex University Students’ Union, is at the heart of everything that happens at Middlesex. Our vibrant and dedicated team are ... Read more
The client requests no contact from agencies or media sales.