Courses Manager Jobs in Holborn, Greater London
We are seeking a highly motivated and experienced National Programme Manager to join The Phoenix Way team. The National Programme Manager will be responsible for the day-to-day management and oversight of our fund, ensuring its effective implementation and impact. This is a key leadership role that requires strong project management skills, strategic thinking,and a passion for driving meaningful change.
The National Programme Manager will be working closely with the National Convenor, The Phoenix Way National Leadership Group (NLG), Global Fund for Children (GFC) and national and regional panels to co-design a collaborative grant-making process.
They will support the development and implementation of the overarching Phoenix Way vision, national and regional plans, which include infrastructure development support, ensuring a consistent approach to grant-making across the nations and regions in line with programme and funder requirements.
Candidates must respond to the 3 questions and submit their CV.
The client requests no contact from agencies or media sales.
Chalk Farm Tenant Management Organisation (TMO) is looking for a competent leader with a passion for social housing to manage our housing organisation.
Located close to the historic Camden Market, the TMO provides housing services and community activities for residents of the estate. Sustainably funded by Camden Council long term, this is an ideal opportunity for a candidate with experience in management and a real interest in social housing, who values the autonomy of working in a small and close knit organisation.
As estate manager, your main duties will be to:
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Give the TMO the strategy it needs to deliver an excellent housing service for residents.
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Ensure that the TMO is adequately and responsibly resourced.
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Ensure that the TMO complies with the Management Agreement signed with Camden Council, all applicable legislation, and current best practice.
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Provide effective day-to-day leadership, management and supervision of staff.
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Uphold a service culture which puts residents’ satisfaction at the heart of delivery.
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Ensure the effective delivery of the TMO’s housing management functions.
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Work in partnership with the committee to deliver continuous improvement and good value across all TMO managed and contracted services.
This could be you if you have:
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4 years+ experience of managing staff, and at least 2 years experience of reporting to a board;
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good knowledge of housing law or current issues relating to social housing;
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experience in procuring contracts and managing contractors;
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a proactive, can-do attitude, and an ability to motivate a team;
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excellent numerical and IT literacy, including a record of preparing and scrutinising budgets;
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Either a Level 4 Certificate in Housing, or an undergraduate degree (2:1 or above), and are prepared to enrol in the 1 year online Level 4 course by the Chartered Institute for Housing.
The TMO is prepared to fund the Level 4 course, and to support a bright manager with a successful track record of delivery to transition into social housing.
Please download the job description and person specification, and send your CV and Cover Letter by the closing date.
The client requests no contact from agencies or media sales.
Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16–25. We believe that every young person who attends Ambitious College deserves a fulfilling, happy, and rewarding life. Our educational approach focuses on the individual at all times.
We have an exciting opportunity for a Curriculum Manager to join our CONEL Campus based in Seven Sisters, Tottenham. As Curriculum Manager, you will support quality monitoring and assurance and work with the curriculum team to continuously drive up the quality of teaching, learning and assessment.
The key responsibilities for this role include:
- To effectively line manage 5 teachers and an Employment Specialist including manging sickness, holiday, and check-ins.
- To provide mentoring and support to trainee teachers to ensure that they can pass their accreditations and become outstanding teachers.
- To undertake quality monitoring and quality improvement. This will include observations of teaching and learning, moderation etc.
- To support the Assistant Principal for Curriculum with gathering of required information to inform the college self-assessment report (SAR) and quality improvement plan (QIP)
- As a member of the college leadership team, you will support the Head of College in developing and implementing Ambitious College's strategic and business plan. This will require monthly attendance at, and contribution to, leadership team meetings.
Why join Ambitious About Autism?
- Working with Autism/learning disability industry experts across our school and our charity
- Autonomy in your role – You have the freedom to be creativity and get to see first hand our learners progress and achieve their goals and aspirations (as well as your ideas coming to life in the classroom).
- Continued professional development and training including a wide range of in house and external training courses.
- Annual staff recognition awards.
- Eye test vouchers, season ticket loans and a cycle to work scheme.
- Employee Assistance Programme: to help you balance your work, family, and personal life.
- Access to physiotherapy.
- We are proud to be a ‘Good' Ofsted rated provision, awarded the Natspec 2020 award for ‘Wellbeing and mental health' and 'Home learning' award in 2021.You will be joining a passionate, dedicated and supportive team.
For more information on our curriculum, please refer to our website.
Please bear in mind, QTLS is mandatory for this role.
Start date: September 2024 (or sooner depending on notice periods)
Closing Date: Sunday 21st of April 2024
Interview date: Thursday 2nd of May 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Are you someone who thinks strategically and are passionate about using insights to drive impact through evaluations? Would you like to join our skilled and innovative Transformation team, working to create positive changes in the lives of our beneficiaries?
With a growing number of strategic programmes, our Transformation Management Office (TMO) is embarking on a journey to expand as a function. We are excited to introduce a new and important role of Impact and Evaluation Manager at the RBL. This key role will help shape a TMO portfolio of dynamic and transformational initiatives, ensuring that impact and evaluation insights are used to drive service improvement and innovation.
Together, the team in the TMO take great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project, programme and change management.
We’re looking for an exceptional and creative Impact and Evaluation Manger to lead our work on adaptive approaches to monitoring and evaluation and who can balance strategic needs with the reality of our frontline work.
Working under the direction of Director of Transformation, the role of Impact & Evaluation Manager will be critical in championing robust evaluation in the organisation, adapting approaches and steering learning to ensure a meaningful impact.
Our strategy has teamwork at its heart. We want someone keen to become an integral part of the delivery and get out there to understand the RBL and make a difference to the lives of those who have served and currently serve to keep us safe and protect our way of life.
This is a truly cross-functional enabling role which will work across the Directorates, engaging with stakeholders to improve our knowledge base, culture and practice of capturing and measuring change and support growth towards successful delivery of our Strategic Priorities. Working with, and in support of, the Director of Transformation some of the key areas of responsibility are as follows:
- Explore and implement innovative tools to effectively monitor and evaluate projects and programmes.
- Ensure impact and evaluation is embedded across the organization and data insights support the teams to inform decisions and drive improvement of service to our beneficiaries.
- Analyse data and produce tangible products geared to inform strategic decision-making, optimize processes and drive sustainable growth.
- Foster a culture of continuous learning and development with a view to improve data gathering and exploitation within cross- functional teams.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: Friday 12th April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you want to make a real difference to the experiences of women and birthing people in maternity care, by increasing understanding of the law amongst healthcare professionals and those who manage and regulate maternity care, please read on and download our recruitment pack.
About Birthrights:
Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a complete disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our new ten-year strategic framework here Strategy - Birthrights
About the role:
This is a maternity cover opportunity for a valued role in our Senior Leadership Team. This position is critical to our work in training healthcare professionals to understand how the law applies to practice. You will be delivering our ambitious plans to take our training service to the next level at this critical time, with support of our two brilliant training co-ordinators and a wider team of associate trainers. You will balance overseeing some exciting new projects whilst ensuring quality delivery of our training to meet our income targets.
About You:
We are looking for someone who has the ability to manage an income-generating service, meet the strategic goals of the service, and identify advocacy opportunities towards our ambition for long term and systemic change.
You will be a collaborative and empathetic leader, with experience managing an operational service or team and generating income or managing budgets. You will have experience developing or delivering training and have some understanding of human rights law or the challenges faced by too many women and birthing people in maternity care in the UK.
We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role will be a crucial part of Baytree’s Adult Education team, which currently consists of an Academic Manager, one other Academic Administrator (who is reducing her working hours after many years of service for Baytree), two ESOL tutors and the Women’s Service Director. This new role will work collaboratively with the current Academic Administrator and the rest of the team to ensure the delivery of relevant and high-quality academic, adult education programmes in accordance with secured funding contracts. The primary focus of these roles is to recruit, welcome and guide potential new students through the admissions process and undertake the administrative tasks necessary to ensure the smooth running of the Adult Education department, particularly the planning and delivery of high quality, relevant adult education courses.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting for a Senior Supporter Experience Manager to join our award-winning fundraising team on a 12 month fixed-term maternity cover contract.
As Senior Supporter Experience Manager, the successful applicant will develop and take ownership of Age UK's Public Fundraising's over-arching supporter experience strategy by managing a programme that builds long-term relationships between Age UK and its supporters, delivering on a supporter first culture.
You will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.
We're looking for someone with an audience and data insight driven approach to identify moments that matter and key pain points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Age UK brand and values.
You will provide robust data led, testing strategies that enable cross-sell, upsell and ultimately improved lifetime value for Age UK.
We're looking to recruit a proactive self-starter who can contribute to campaign, content and engagement strategies across the charity, ensuring that fundraising audience insight and needs are at the heart of development.
Please note that due to the hybrid nature of this role, the successful applicant will be required to commute to our London office (EC3N 2LB) once a week on Thursday's.
Age UK internal grade - 4L
Must haves:
- Experience in a supporter experience focussed role
- Significant experience mapping and analysing multi-channel journeys.
- Experience working with data and insight teams to deliver journey and product portfolio analysis.
- Significant experience leading cross functional journey planning projects.
- Experience developing next best offer strategies
- Experience supporting teams to continuously improve and optimise supporter journeys.
Great to Have's:
- Proven levels of data literacy to inform decision making and direct marketing testing strategies
- Strong influencing and negotiation skills.
- Ability to lead cross functional project groups and programs.
- Excellent presenting skills
- Excellent analytical skills, with an ability to manage multiple data sources, identifying actionable insight.
- Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards goals.
- Understanding of online and offline fundraising channels and how they can be used to target audiences.
- Understanding of creative content and the best channels for content devised with the audience in mind.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Committed to promoting equality and diversity.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
ABOUT THE ROLE
We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.
Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area
ABOUT THE SERVICE
You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support.
As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:
- Deputy Manager x 3
- Activities Coordinator x 1
- Resettlement Manager x 1
The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Daughters of Charity Services operates as a family of charities across Britain, providing a diverse range of services to various communities in need of support. We are seeking a Group Communications Manager who will support the mission of Daughters of Charity Services through leading our work on communications, advocacy and campaigns as we seek to secure social justice for those in greatest need.
Reporting to the CEO, and working closely with the leadership of our member charities, the Group Communications Manager will lead on communications and campaigns strategies for our national initiatives, and in finding effective ways of supporting both ourselves and our member charities to engage key stakeholders. The Group Communications Manager will seek to shape public awareness of the issues and challenges faced by those we seek to support, ensuring that their voices are heard by those who shape policy. The successful candidate will build awareness of our work and the issues we seek to raise through the creation of engaging impact reports, regular newsletters, the development of campaign materials, and through fostering effective collaboration with a range of organisations sharing our mission.
Prior experience of developing extensive, tailored communications strategies and campaigns is essential. We expect the successful candidate to be an outstanding communicator, and to possess significant experience of building successful, high-impact multi-stakeholder partnerships. Strong skills in managing social media and online content is also required.
We offer: 30 days annual leave (including bank holidays) pa pro rata; pension scheme; Life Assurance; hybrid working and flexible working requests are welcome.
Daughters of Charity Services is dedicated to upholding the Vincentian Charism, and the Christian heritage upon which it is founded. We are proud to employ people of all faiths and none, but it is essential that the post-holder is committed to learning about, acting in accordance with, and further promoting the Vincentian values which underpin all aspects of our work.
To apply for this exciting role, please download an application pack from our website: Daughters of Charity Services (click on the news tab) and return your completed application form to the email address provided by the closing date of: Monday 15 April 2024
Interviews: Wednesday 24 April 2024
Appointment subject to satisfactory references & proof of right to work in the UK.
ABOUT THE ROLE
We're hiring a Service Manager to join our Mental Health Stepdown service in Enfield! You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
The service focuses on care and support rehabilitation for adults with complex mental health needs, providing a total of 24 units of supported accommodation for residents who may also have behaviours that prove challenging to services, including mental health, and medication non-compliance. We support people moving from complex care inpatient rehabilitation service/acute mental health ward and (if appropriate a residential environment), initially into an intensive rehabilitation arrangement that works closely with the mental health rust community rehabilitation team.
Some of our units provide move on supported accommodation from the intensive support service and provides an alternative to existing residential care provisions. The transition allows our residents and participants to further enhance their life skills.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.
Hours: Full-time or Part-time, minimum 3 days per week
Contract type: Permanent
Location: Battersea Library and home-working
Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.
What will I be doing?
Make an impact every day by…
- Leading health projects, working with health partners to improve access to our advice services.
- Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
- Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
- Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
- Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.
What skills are we looking for?
We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Monday 22nd April 9am
Interviews will be held: Thursday 25th April
Creative United is one of the UK's leading social enterprises working across the arts and creative industries. Based at Somerset House in Central London, we deliver a wide range of publicly funded programmes focused on increasing access and inclusion in the arts. Our experienced team is committed to supporting artists, musicians and creative entrepreneurs of all kinds with the skills and confidence to develop and grow their social and economic impact, helping to maximise their contribution to the strength and diversity of the UK's creative economy.
We are looking to recruit a talented and self-motivated Senior Business Development Manager to join us in early June 2024 on a 12 month fixed term maternity cover contract.
Reporting to the Director of Strategic Development, this role is essential to driving forward the implementation of Creative United’s business development plans across multiple programme and project strands. Key responsibilities include the planning and delivery of business development activities that build on our existing service offer, responding to the needs of the creative communities that we serve, whether on a local, regional or national basis.
This is a hybrid-working role that involves spending a minimum of 2 days per week at our offices in London. You will have strong interpersonal skills and enjoy building relationships through a combination of face to face, telephone and written communications. You will be comfortable working with minimal supervision to plan and coordinate activities that involve the buy-in of other staff and partner organisations. You will be able to inspire and motivate other people to work with you to achieve our shared goals and priorities through effective planning, implementation and evaluation.
The client requests no contact from agencies or media sales.
The Middlesbrough Programme on Gendered Poverty is an exciting collaborative programme bringing together Buttle UK, the Smallwood Trust and Turn2us to test whether a co-produced & collaborative approach to grant-making can transform the lives of women and their children.
The programme aims to:
- Shift power to people worst impacted by gendered poverty and work to end gendered poverty
- Develop the programme using co-production techniques so that the voices and experiences of the women and their children, who face issues created by gendered poverty, inform and shape the programme
- Deliver the programme with and to communities of the most marginalised women and their children
- Apply an evidence-based approach to our work and programme design
- Use grants as a primary response and tool, effectively and efficiently
- Learn as we go and work to understand how intersections of inequality impact on our grant making
- Identify opportunities to influence other grant makers and policies to support wider system change.
We are seeking an energetic, organised and passionate Programme Manager who will work with us to take this programme to the next level. We want this project to be led and informed by the women affected by gendered poverty because we know it will help us have a greater impact and shift power.
The Programme Manager sits with Turn2us’ Local Programmes Team alongside two other programmes working with communities to achieve financial security for all.
We offer flexible working patterns, both in terms of hours and remote working, however regular in person work in Middlesbrough and London will be required.
Please note that all job offers are subject to 2 – 3 satisfactory references and an advanced disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 17th April 2024
Interview date: w/c 22nd April 2024
The client requests no contact from agencies or media sales.
The role
The digital team at Breast Cancer Now are leading a transformation in how we present our information and services to people affected by breast cancer. We are looking for a digital project manager who will be responsible for the delivery, tracking and communication associated with a number of key cross orgnanisational projects. The role will support with the Head of Digital Transformation in driving and tracking program delivery and ensuring that solutions can be adopted quickly and effectively by the organisation. This will entail collaborating across several high profile projects spanning various directorates and co-ordinating with internal teams (such as our Services, Nursing and Data teams) and external partner agencies.
About you
You’ll have significant and demonstrable experience of digital project management within an agile framework. You’ll be highly collaborative, with strong communication skills and the ability to inspire, organise and motivate others to work together to deliver on time. You’ll be able to manage a demanding workload with a strong attention to detail and solution focused mindset. You’ll ideally have experience of working in the charity or public sectors.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is ideally based in our London or Sheffield office but could also be in our Cardiff, or Glasgow office. Our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact the Breast Cancer Now recruitment team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 9am Thursday 4 April 2024
Interview date Wednesday 10 April 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
Up to £30,000 dependent on experience, plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.