Training on Conflict Resolution, Negotiation and Mediation

Overview

INTRODUCTION

Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. The underlying factors that cause conflicts are usually in place long before the outbreak of violence. It is the escalation in particular that in most cases turns a peaceful situation, into a destructive and deadly conflict.

WHO SHOULD ATTEND THE COURSE

Conflict, being an inevitable part of our lives, means that almost on a day to day everyone deals with one form of conflict or the other. As such, the training is meant for anyone dealing with conflict resolution, conflict managers, project managers, people dealing with peace maintenance, community members,

What you will learn

KEY TAKEAWAYS

• Conflict resolution: Terms and Definitions
• What courses disputes and conflict
• The Circle of conflict
• The relationship between conflict and human rights
• Roles played in conflict situations
• Cultural aspects influencing conflict resolutions
• Conflict analysis
• Tools for conflict analysis
• Negotiation skills
• Active listening
• Effective questioning
• Paraphrasing
• Honest communication
• Mediation as a means of conflict resolution
• Roles played in conflict situation
• Stages of the mediation process

What you require

CUSTOMIZED TRAINING

This training can also be customized for your institution upon request. You can have it delivered your preferred location.

For further inquiries, please contact us on the details below:
Tel: +254 (0) 739167709.
Email: [email protected]
Office Location: Utumishi Co-op Hse, Mamlaka rd, Off Nyerere Rd, Nairobi