Credit Control and Debt Management Course

Finance

Sorry, this course has now expired.

Start date

03/09/2018

End date

07/09/2018

Overview

Event Date: 3rd – 7th September 2018

Register online to attend: https://bit.ly/2mPXHkZ

Organizer: Foscore Development Center

Course Fee: USD 1,000, Ksh 70,000

Introduction

This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

Duration

5 days

Who should attend?

The course is designed for people in an administrative, business or finance role which includes responsibilities for managing and credit accounts, and ensuring that debt is managed promptly and efficiently.

Course Objective:

· collecting overdue customer invoices more effectively

· Debtors Ledger Questionnaire to assess office procedures and identify gaps in the system

· Strategy to reduce the current customer debt and making decisions on old outstanding invoices.

· contact customers in a systematic way using the overdue invoice strategy

· knowing when to make the first phone call or send the right letter out to the customer

· Use a phone script and have knowledge of all the questions to ask an overdue invoice customer

Course content

Introduction
Reason why customers don’t pay
Cost of Running a Ledger
Cost in Labour
Cost to the business when bad debt occurs
Office Procedure Evaluations
Inefficiencies in Office procedures
Credit Control procedures
Policies and Procedures
Currency of the Ledger
Debt Collection Activities
Payments, complaints and reports
Payments
Overdue Strategy
Customer Excuses
Meetings
Complaints
Preparation of the Phone Call
Phone Call Script
Cash flow problems

General Notes

All our courses can be Tailor-made to participants needs
The participant must be conversant with English
Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
Upon completion of training the participant will be issued with Forescores development center certificate (FDC-K)
Training will be done at Forescores development center (FDC) center in Nairobi Kenya. We also offer more than five participants training at requested location within Kenya, more than ten participant within east Africa and more than twenty participant all over the world.
Course duration is flexible and the contents can be modified to fit any number of days.
The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance and other personal expenses.
Accommodation, pickup, freight booking and Visa processing arrangement, are done on request, at discounted prices.
One year free Consultation and Coaching provided after the course.
Register as a group of more than two and enjoy discount of (10% to 50%) plus free five hour adventure drive to the National game park.
Payment should be done two week before commence of the training, to FOSCORE DEVELOPMENT CENTER account, so as to enable us prepare better for you.