Effective Communication

Overview

Effective communication is best measured by the impact we have on others and the results we achieve as a consequence. This hands-on course focuses on delegates as individuals and each one will leave with a clear plan of how to improve their personal communication skills.

Is it right for me?

This course is aimed at anyone who wishes to improve their communication skills with others be that face to face, in meetings or over the telephone.

Aims & Objectives

By the end of the course you will be able to:

• Engage with others and appreciate the impact that you may have on them
• Build your “brand”
• Identify and understand different communication styles and adapt your own style to suit
• Present your message clearly, concisely and assertively, and understand the messages others are conveying to you
• Understand how behaviours may impact on the effectiveness of communication and know how best to behave in a given situation