Knowledge Management

Management

Start date

04/11/2019

End date

08/11/2019

Overview

Daily Course Objectives

Day 1

Fundamentals

  • understand the fundamentals and key concepts of knowledge management
  • how to make a case for knowledge management
  • explore the role of KM in an organisation
  • identify where KM is situated in your organisation
  • establish a framework and components for developing your knowledge management strategy throughout the course

Day 2

Understanding context and taking stock

  • understand the cultural and behavioural elements of knowledge management
  • develop a conducive environment for knowledge sharing and overcoming challenges
  • learn how to make the best use of organisational assessments

Day 3

Actively learning from feedback loops

  • examine supply and demand for knowledge
  • capture and generate meaningful lessons learned
  • recognise and maximise learning opportunities in the project cycle
  • pool good practice examples

Day 4

Pure KM tools and supporting practices

  • explore and apply knowledge sharing techniques and processes
  • share current examples of ICT and social media
  • identify and work with knowledge champions

Day 5

Knowledge management strategy

  • develop steps for a knowledge management strategy
  • validate components of your KM strategy with peer support
  • share insights for overcoming challenges and recognising success in KM in your organisation

What you will learn

Through a mix of practical activities, theory and case examples you will learn how to:
 

  • advocate for effective knowledge sharing
  • foster an enabling environment within your own organisation that encourages knowledge sharing
  • conduct a knowledge management assessment of your organisation
  • apply knowledge sharing tools and techniques in practice
  • develop a knowledge management strategy to institutionalise KM practices within your organisation
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