Master Class in Customer Service Excellence Course

Overview

Introduction

Organisations with a customer-focused outlook believe that the businesses long term successes dependent on the organisations commitment to customer satisfaction. Customer Focus requires vigilant integration of various factors that when combined will set the organisation apart from its competitors, attract and keep profitable customers as well as motivate staff and increase productivity. This training course has been designed to teach delegates the fundamental principles, practices and skills required that leading organisations employ to deliver world-class customer service experiences as well as explain the requirements to build a customer focused culture within a department or organisation.

Duration

5 Days

Course Objectives

By the end of the training, the participants should be able to;

• Build a customer focused culture within the department
• Improve performance and customer experience
• How to improve the standards of service delivery
• Operations analysis and streamlining for optimum service level
• How to increase customer satisfaction
• Improving internal services
• Increase staff retention and motivate your workforce

Course Content

Click the link to view course content https://upskilldevelopment.com/master-class-in-customer-service-excellence-course

What you will learn

Learning Objectives

By the end of the training, the participants should be able to;

• Build a customer focused culture within the department
• Improve performance and customer experience
• How to improve the standards of service delivery
• Operations analysis and streamlining for optimum service level
• How to increase customer satisfaction
• Improving internal services
• Increase staff retention and motivate your workforce