NCFE LEVEL ONE CERTIFICATE IN CUSTOMER SERVICE

Overview

This qualification provides learners with the skills and knowledge required to successfully work in customer services. It will also build learners’ knowledge of the principles of customer service.

Mandatory Units:

Understand Working in a Customer Service Environment

Communication in Customer Service

Principles of Personal Performance and Development

Principles of Working in a Business Environment

Work with Others in a Business Environment

Distance Learning Courses - 6 months to complete !!!

Rolling start dates. For more information please contact [email protected]