NCFE LEVEL THREE CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE

Overview

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations.

Mandatory Units:

Understand the Customer Service Environment 

Principles of Business 

Understand How to Resolve Customers’ Problems and Complaints 

Understand Customers and Customer Retention 

Distance Learning Courses - Upto 12 months to complete !!!

Rolling start dates. For more information please contact [email protected]