NCFE LEVEL TWO CERTIFICATE IN CONTACT CENTRE OPERATIONS

Overview

This qualification will give the learer a better understanding of the Contact Centre working environment.

Mandatory Units:

Principles of Personal Effectiveness in a Contact Centre

Principles of Health and Safety in a Contact Centre

Principles of Personal Responsibilities and Working in a Business Environment

Distance Learning Courses - 12 months to complete !!!

Rolling start dates. For more information please contact [email protected]