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Bonsucro, London (On-site)
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Page 1 of 121
London, Greater London (On-site)
£52,000 - £56,000 per year

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Bonsucro is a dynamic and inclusive multistakeholder platform that is dedicated to advancing sustainability within the sugarcane sector. It accomplishes this mission by building connections between sustainable sugarcane producers and multinational brands, traders and retailers that are committed to sustainability principles. 

The Engagement and Markets team leads the creation of strategies and initiatives that increase the demand for Bonsucro certified sugarcane products, strengthening the profile, reputation and influence of Bonsucro and delivering global membership targets. Within the Engagement and Markets team, there are two sub-teams namely; the Membership team and the Communications team.

Reporting to the Senior Membership Manager, this position is responsible for increasing the number of sugarcane buyers, traders, and retailers who are members of Bonsucro. This role is also responsible for ensuring that existing end-users receive exceptional value from being part of Bonsucro, and that they are supported to increase their market uptake of sustainable sugarcane-derived materials.

Buyer Recruitment: In line with Bonsucro’s Strategic Plan, the membership manager will successfully adapt and implement strategies aimed at attracting new buyer members into Bonsucro. This entails undertaking market research to identify potential targets, developing outreach campaigns, and initiating networking efforts to highlight the benefits of joining Bonsucro.

Member Stewardship: Adapt and tailor systems and processes to ensure the delivery of consistent and high-quality buyer member stewardship 

Member Retention: Develop systems to identify buyer members who are at risk of leaving Bonsucro and craft appropriate strategies to address their concerns, and thereby demonstrate exceptional customer service. 

Marketing of Bonsucro credits: Tailor and implement a marketing strategy to increase the market uptake of Bonsucro credits reflecting changes in contexts and needs.

Management of Bonsucro claims: Revise and tailor, in close collaboration with other functional teams, an effective claims and labelling process to support buyers and suppliers to credibly communicate their support for Bonsucro.

Through regular communications, inform internal stakeholders about any strategy developments, personnel changes, emerging issues, trends or service requests related to key member accounts so as to promote internal coordination and consistency.

Manage and coordinate the internal response to buyer member requests, and advise managers on new products and services to enhance Bonsucro’s membership value proposition.

Key account management: Engage with members in Europe and North America and support them to accelerate their sugarcane sustainability journey by co-creating appropriate action plans and by encouraging them to utilize the full range of Bonsucro products and services so that their membership experience is enhanced.

Buyers Network: Strengthen the effectiveness of the Bonsucro Buyers Network and ensure that it is a forum that promotes knowledge sharing and improved sector coordination.

Represent Bonsucro in external events and meetings, partnerships and other membership organizations to raise Bonsucro’s profile and enhance its credibility

Deliver, track and report on the achievement of membership KPIs related to expanding the number of North American and European based members in Bonsucro.

Deliver training and provide member support around Bonsucro’s value added products and services (currently focused on the Credit Trading Platform and Chain of Custody Standard)

Optimise and evolve the Bonsucro member handbook, Code of Conduct requirements and reporting, including those related to human rights due diligence  to continuously improve the efficiency and effectiveness of account management activities. 

In collaboration with the Communications team, develop engaging communications materials (e.g presentations, pitch decks, B2B materials) in relation to membership, the member value proposition and specific Bonsucro products and services,

Support the development and implementation roadmap for one or more of Bonsucro’s strategic priorities related to our traceability and claims offer. These could include human rights due diligence, GHG emissions reduction or regenerative agriculture.


Excellent command of the English language and confident communicator at a high level and with a range of internal and external stakeholders.

Account management background or experience with membership-based organizations

Experience and comfortable with recruitment work, including mapping new leads, engaging non-member companies and achieving recruitment targets

Experience in conducting training on different digital tools/systems and/or standards

Experience of designing and implementing membership services’ programmes that have delivered proven outcomes such as membership growth and enhanced membership value propositions.

Knowledge of sustainable agriculture commodity programmes.

Knowledge/experience of the sugarcane industry and/or sugarcane-derived products such as  sugar, ethanol, rum or biomaterials

Experience of working with North American and/or European businesses

Experience of working with large FMCGs and brands

Master’s or bachelor’s degree/or equivalent level experience in business administration, finance, sustainability, or a related field.

Demonstrated commitment to corporate social responsibility and sustainable business practices.

Commercial awareness- a balanced profile that is not driven by finance but is aware of the need to optimise outputs to increase impact.

People orientated and empathetic.

Altruistic and purpose-driven

We are a diverse, inclusive and multicultural organisation that's passionate about making a positive impact and creating a meaningful change - across the global sugarcane supply chain and beyond. As the world's number one sugarcane sustainability system we have an important role to play in the way we work, lead and inspire others through our convening and our certification processes. That's why our people are central to our purpose and being committed to their success and wellbeing is at the heart of everything we do.

Our core principles:
Collaboration, Inclusivity, Adaptability, Credibility, Impact.

Components of our culture:
One Global team, Celebrating individual and collective success, Building and maintaining trust in our working relationships, Value each other's expertise, Investing in people, Creativity, Continuous improvement, Genuine, impactful innovation, Healthy work-life balance, Evidence based decision-making, Reflection, learning, and course corrections, Accountable to each other and externally, Enjoying our work, and Communicating clearly, openly and proactively.

Posted on: 11 December 2023
Closing date: 10 January 2024 at 23:59
Tags: Management,Business Development

The client requests no contact from agencies or media sales.

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