Charity Paid Jobs
● To support the Financial Controller with reporting of the financial performance of GWEC, including the UK subsidiary, new Portugal Branch, Belgium parent entities and other subsidiaries globally.
● To manage and oversee the UK, Belgium Secretariat and international teams with all aspects of transactional accounting and cash management.
● This role needs to travel to our HQ in Brussels, Belgium once a month for a period for maternity leave cover and at least quarterly thereafter.
Working closely with the Finance Team and the Financial Controller the Finance Manager role has two core responsibilities.
- Managing the transactional accounting functions for GWEC through:
• Line managing the transactional finance team (Finance Officer; Senior Financial Officer); reviewing, supporting and overseeing their accounting work and resolving any queries that arise in line with GAAP and best practice.
• Ensuring all accounting transactions are processed in line with company policies and relevant country legislation for tax and compliance.
• Overseeing the posting of all core accounting transactions - AP, AR, Bank, credit cards - and ensuring all are coded to correct General Ledger and project accounts according to overall company budgets; and correct VAT codes are applied.
• Managing reconciliation of all relevant GL and subsidiary ledger accounts (Creditors, Debtors, Bank, Intercompany balances). Ensuring all relevant Balance Sheet accounts are reconciled to Trial Balance at each period-end.
• Proposing accruals, prepayments and depreciation journals for review by FC and posting to finance systems.
• Preparing period accounting end close in liaison with the Financial Controller (month-end, year-end).
• Provide review and oversight of the bookkeeping within the subsidiary companies (India, China, Asia) in liaison with Financial Controller
• Act as technical administrator for all finance systems - supporting the finance team with technical queries and liaising with external support when necessary.
• Ensuring the month-end cycle is completed according to check-list and deadlines to ensure timely financial reporting.
• Compiling financial reports on request, for purposes of management, statutory and grant reporting.
• Reviewing the VAT reports and all relevant transactions prior to submission of VAT returns to ensure correct VAT codes have been applied so that all relevant VAT is reclaimed in all jurisdictions (UK, Belgium currently)
• Ensuring VAT returns and related payments are submitted in line with statutory deadlines, through liaising with external VAT accountants.
2. Global Cash Management through:
• Pro-active management of the AR function, ensuring all invoices are raised in a timely manner: particularly
supervision of the annual membership invoices, as well as raising of ad-hoc member invoices, grant invoices, events invoices and sponsorships based on agreements
• Managing the cash collection process: ensuring credit control is performed weekly and payments received within agreed timeframes; whilst keeping GWEC stakeholders up to date with collection status.
• Ensure that financial controls are adhered to: that all payments are made in line with company policies and have been given the relevant authorisation by budget holders.
• Review all bank balances and transactions daily.
• Provide cash flow reporting and forecasts over the short, medium and long term. Work closely with others in the Finance team leading project and event budgets
• Support the Financial Controller with processing restricted fund and cash transfers in accordance with fund instructions.
• Reviewing and updating the inter-company account with the UK and Belgium entities in liaison with the Financial Controller
This job description is not intended to be exhaustive, and the post holder will be expected to demonstrate flexibility in undertaking additional duties as allocated within their areas of responsibility. No major changes will be made to this job description without consultation with the post holder.
Essentia Person Criteria:
• Right to work in the UK, fluency in written and spoken English
• Qualified CCAB accountant (ACCA, ACA, CIPFA, or AAT (min. level 3 or equivalent) or Masters degree in Accounting
• Excellent attention to detail
• Strong knowledge of accounting principles, solid experience of project/cost accounting and good understanding of financial reporting
• 5 or more year’s work experience in finance and administration management
• Personable people person with excellent communication skills who can positively support and work closely with an international team
• IT savvy - you are comfortable with learning new accounting systems and have intermediate Excel skills (e.g. common formulas, Pivot tables)
Desirable Person Criteria:
• Experience of working in finance in an international organisation
• Experience of line management
• Experience of working with grant revenue and providing financial reports to funders
• A passion for renewable energies
What we offer
• Flexible working with genuine hybrid working arrangement (2 days per week in office)
• 25 days annual leave plus bank holidays
• Private medical insurance
• Employers pension contribution
• Fast growing, dynamic international organisation
• Chance to be part of the green energy transition
• Fantastic new offices at great Shoreham Harbour location, near Brighton
• International travel for team get togethers and visiting local offices
The client requests no contact from agencies or media sales.
- £28,949 per year
- Full time
- Permanent contract
- Based in London Borough of Bromley
- Hybrid working considered in line with policy
Bromley Mental Health Hub will form part of the community transformation of mental health services in the London Borough of Bromley under the NHS Long-Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.
We are looking for people with experience of working within mental health services, including to support prevention, recovery and self-management. Applicants should have experience in completing assessments, managing a diverse caseload and working in a busy work environment, and possess effective skills in communication. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.
The role will involve:
- Management of a diverse caseload
- Providing recovery-orientated individual and group-based support to adults with mental health problems
- Collaborative working with all partners involved in the Bromley Mental Health Hub
- Undertaking holistic needs and risk assessments
- Commitment to regular training and supervision
- Effective contribution to the development and continuous improvement of the service
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 7th January 2024 (11:59pm)
Likely interview date: Week beginning 15th January 2024
About BLG Mind
We are a local Mind with a diverse workforce of over 400 staff and volunteers, working to support people with mental health problems and dementia in the boroughs of Bromley, Lewisham and Greenwich. Read about the benefits of working for us on our website.
Inclusion is one of our core values. We welcome all applicants, including those with lived experience of mental health problems. We particularly encourage applications from:
- People from culturally diverse communities
- Disabled people
- People with diverse sexual orientations and gender identities
- Under 25s
Join Magic Me in Creating a World Without Ageism!
At Magic Me, we envision a world without ageism, where everyone can enjoy their unique creativity and full potential. Our mission is to inspire change - for individuals, communities and systems - through extraordinary art, sparking magic between generations.
For over 30 years, we've been at the forefront of intergenerational arts practices, pioneering creative projects that combat social isolation and build community bonds. Based in the vibrant heart of Tower Hamlets, east London, Magic Me has woven a tapestry of innovative work that transcends generations, ethnicities, faiths, and backgrounds. Feel free to check out our website and explore the wonders of our current and past projects and the myriad benefits they've brought to our diverse communities.
Who Are We Looking For?
We're on the lookout for a dynamic Fundraising and Development Manager who shares our passion for challenging ageism through the power of the arts. If you're an experienced fundraiser looking for a head of department role, this is your opportunity to shine. Collaborate with our small yet mighty team, bringing fresh ideas and building partnerships across arts, education, social care, and community well-being.
Why Join Magic Me Now?
Embark on a thrilling journey with us during this transformative period! Our 3 Year Strategic Plan, developed in response to our community's evolving needs post-COVID, builds upon three decades of intergenerational expertise. Throughout the pandemic, Magic Me remained a beacon of connection, delivering innovative activities to combat social isolation and foster community bonds. In April 2023, Magic Me joined Arts Council England's National Portfolio Organisations, marking a significant milestone in our journey. With newfound support, we're gearing up to expand our reach and strengthen our impact. As we step into a new chapter, we're recruiting for the role of Fundraising & Development Manager to support our growth. Join our passionate team and work closely with our visionary Director, Susan Langford, to bring our ambitions to life.
What's In It For You?
Exciting Challenges: Be part of a dynamic organisation at the forefront of intergenerational arts, navigating positive change and growth.
Impactful Role: Lead the delivery of our new Fundraising Strategy, developing and adjusting our approach, ensuring Magic Me thrives financially.
Diverse Collaboration: Work closely with our team, partners, and stakeholders to secure a sustainable balance of funding sources.
Inclusive Environment: We welcome applications from individuals of all backgrounds, and as part of our commitment to equality we’ve developed an organisational anti racism action plan which we’re in the process of delivering. We believe diversity enhances the relevance and quality of our work and we use a blind recruitment process - our panel does not see any personal details during the shortlisting process.
Hybrid Working: Enjoy the flexibility of a hybrid working model, combining office and remote work to suit your preferences.
Competitive Salary: Earn between £40,000 and £44,000 per annum (pro rata) with negotiable working hours (4-5 days per week).
If you're passionate about our mission and ready to take the next step in your career, we'd love to hear from you!
Help us create magic together at Magic Me!
The client requests no contact from agencies or media sales.
Job Title: Mass Participation Development Manager
Hours: 35 hours per week
Type of Employment: Permanent
Department: Supporter Fundraising
Location: Office-Based (London), Hybrid or Home-Based – minimum one day a month in London Office
Line Manager: Head of Mass Participation
Direct Reports: None
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
About this role:
Through leading the development of the charity’s Mass Participation activity, supporting income generation and delivering excellent supporter experiences, this role will play a vital part in ensuring cancer doesn’t stop young people living their lives.
Your analytical, insight led and collaborative approach will be crucial to identifying and managing opportunities for sustainable growth in Mass Participation. Your innovation experience and project management skills will balance a reactive and proactive approach across developing three key areas: our products, our supporters and our partnerships.
How to apply: You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. We want you to be yourself here and thrive doing so. In line with our Equity, Diversity & Inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, people living with disabilities and people of faith.
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
We want you to have every opportunity to demonstrate your skills, ability and potential. If there is any assistance or adjustments, we can make to support you to make your application, please contact the HR team.
The client requests no contact from agencies or media sales.
Activity Alliance, the national charity and leading voice for disabled people in sport and activity, is looking for a West Midlands based professional to join our team.
We are looking to appoint an exceptional individual to join our team of six Strategic Partnership Advisors across England. In this role you will support key partners, including Active Partnerships, National Governing Bodies of sport, local authorities (including combined authorities), and leisure providers to become more effective in their role of enabling more disabled people to be active.
You will have good knowledge of the sport and activity sector and how it operates and be able to advocate improvements which enable more disabled people to get active. You will also have knowledge of the non-sport sectors including disabled people’s organisations and how to establish relationships to build effective cross-sector partnership working.
We are looking for an individual with experience of working strategically at a place based and/or locality level within the West Midlands region. Someone who can positively influence local developments and investments to tackle the inequalities disabled people face in sport and activity through inclusive practice.
You will have knowledge and expertise in understanding s of the wider systems and barriers within disabled people’s lives. This could include disabled children and young adult services, health and social care, transport or education. This understanding and your excellent relationship skills means you will establish connections that build effective cross-sector partnership working.
The successful candidate will be working remotely and from home and will be based in the West Midlands region. This role will involve travel across West Midlands as well as occasional travel to our Loughborough and Manchester offices.
This role is full-time and permanent.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with a fantastic medical charity in search of a temporary Recruitment Assistance to join the HR team entering an exciting period of change. As Recruitment Assistant you will support the delivery of the organisations Resourcing and Retention aims within their People Strategy.
The key focus of the role will be to closely support hiring managers with end-to-end recruitment vacancies and completing a high volume of pre-employment checks to onboard new starters across the entire organisation.
Main Objectives of the role:
Provide a responsive and professional HR & Recruitment service to internal and external stakeholders, being the first point of contact with candidates and some key stakeholders.
Provide a full range of administration support for Recruitment related matters including arranging interviews, issuing offers and pre-employment checks using IDVT.
Take ownership of our Onboarding and Pre-Employment Checks process, diagnosing blockages and proactively identifying how processes and workflows can be improved.
Support with the upgrade and implementation of the Applicant Tracking System including automating recruitment and onboarding processes.
Work closely with the Senior HR Advisor and HR Advisor – Resourcing & Retention, to update Resourcing and Retention KPI’s and developing a dashboard that can be shared with key stakeholders.
Cleanse and streamline our Recruitment folders to improve our ways of working including developing new job description, interview and candidate pack templates.
Advertise and track vacancies on our direct website and job boards including NHS jobs.
Support and actively partake in Recruitment development projects to assist with the on-going improvement of the Recruitment Service; seeking out opportunities to refine and streamline practice.
Proactively support the HR and Resourcing team in recruitment open and assessment days, taking responsibility for co-ordinating these events with the HR Advisor.
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
We have an exciting opportunity to join our ambitious supporter care team. The team plays an important role supporting our donors, fundraisers and colleagues.
You’ll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. As team leader, you’ll take day-to-day responsibility of the supporter care team’s tasks and provide support for more complex queries.
You’ll also help drive forward improvement of our supporter experience with short term projects.
We’re looking for someone enthusiastic and passionate about delivering an excellent supporter experience.
You’ll enjoy building relationships and have experience leading and motivating others in a team setting. Taking a proactive and logical approach, you’ll be keen to identify practical solutions to problems.
You’ll be part of a close team committed to creating the best outcomes for our supporters and colleagues.
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
You can download the job description and our attractive benefits package below
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
We hope you choose to apply for this role. Please submit your anonymised CV and a supporting statement to support your applications. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact the Breast Cancer Now recruitment team.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce. We encourage applications from underrepresented groups and will make reasonable adjustments.
Closing date 09:00 am Sunday 31 December 2023
Interview date Thursday 11 and Friday 12 January 2024
Job Title: Senior Organiser
Salary: £45,420 per annum
Hours: 37.5 hours per week (some unsociable hours) Contract: Full-time
Based: Greater Manchester
Deadline for applications: 12pm, Monday 15th January 2024.
Interviews: in-person on Monday 22nd January 2024.
Citizens UK organises communities to act together for power, social justice and the common good.
We are the home of broad-based community organising in the UK, with 17 diverse civil society alliances across England and Wales. We build powerful alliances that develop the leadership capacity of our members so they can hold politicians and other decision-makers to account on the issues that matter to them. Citizens UK also creates systemic change through projects such as the Living Wage Foundation and Sponsor Refugees.
Greater Manchester Citizens
Founded in 2017 with a gathering of 1000 people ahead of the then Mayoral elections, Greater Manchester Citizens has a membership of seventeen diverse civil society organisations. The independent alliance is the home of broad-based community organising in the region, training many civil society leaders and winning change on persuading employers to pay the Real Living Wage, refugee resettlement and tackling hate crime.
A Senior Organiser is mastering the craft of community organising and taking increasing responsibility for developing major campaigns, managing budgets and managing staff. They operate with a high degree of independence but are significant contributors to CUK-wide functions such as training. Senior Organisers model the broad-based community organising methodology in their work including the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change.
Working as the Senior Organiser in Greater Manchester for Citizens UK your main responsibilities will include:
Build relational power to further the goals of CUK:
• Develop a comprehensive power analysis for Greater Manchester
• Develop and grow strong working relationships with power players at a regional level or sector, including journalists; taking the initiative to establish new relationships as required
• Conduct on-to- ones in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action
• Work effectively with local journalists and media outlets to further CUK’s goals
Identify and develop relational leaders prepared to act with others for the common good:
• Work with and learn from the best veteran leaders on key actions
• Play a central role in the development of primary leaders; creating plans with them that are carried out
• Nominate leaders for training on the core taster curriculum and for National Training
Strengthen institutions and develop BBOs:
• Organise a diverse alliance to work together at chapter level
• Create/develop a leadership team of representatives from several institutions at chapter level or a regional/national campaign that is successful in combining action with growth
• Design organising strategies that combine internal & external action
Support leaders through the Cycle of Action to create change
• Take the staff lead on chapter-wide actions and campaigns; aiming to achieve significant wins at chapter/campaign level
• Facilitate Issues Workshops and Delegates Assemblies.
• Develop strategies for significant impact; with comprehensive plans & tactics
• Support actions, ensuring publicity, and facilitating high level negotiations
• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions
Contribute to CUK’s financial viability through effective fundraising & financial management:
• Recruit new dues paying institutions; negotiating annual membership fees and letters of understanding as required
• Recruit and work with large organisations; ensuring that they invest into the alliance and not solely internal delivery
• Contribute to fundraising by securing £75k-£90k per annum overall, at least half of which should be ‘hard money’ from retention and recruitment of member institutions and strategic partners.
Contribute to effective teamwork:
• Attract and help recruit new Organisers
• Lead other Organisers or Associates in a manner that supports high performance by providing clear expectations and providing proactive coaching, support and accountability.
• Teach entire training curriculum on National Training successfully; acting as a ‘Track Captain’ by providing meaningful feedback and support to other trainers
• Deliver sessions at a Guild Day
• Produce all required reports and follow CUK’s procedures on time and to the required standards
Contribute to the Craft of Community Organising:
• Schedule an average of at least 3 1-2-1 relational meetings into your daily schedule as a core part of your professional practice
• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training;
• Contribute to the leadership of a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience.
The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.
Person Specification REQUIREMENTS
Bachelor’s degree in any subject
Evidence of further and continuing study including a possible professional qualification
At least three-years employment track record of successful Organising
Demonstrated ability to lead a team; including motivating and developing more junior staff
Experience of risk taking to create a project/situation/event that illustrates your values
Experience of successful fundraising
Demonstrated ability to manage complex projects on time and to standard
Clear evidence of campaigns won and people developed
KEY SKILLS AND KNOWLEDGE
Ability to inspire, motivate and lead (particularly people who are different than you)
Ability to organise yourself and others and to work responsibly in an unstructured environment
Financial management skills including ability to set and manage a budget
Ability to use imaginative strategies to help improve disadvantaged communities
Ability to plan and organise under pressure
Ability to work with and relate to all types of people
Ability to teach and run workshops
Ability to develop the potential of others
Ability to communicate well verbally and in writing
PERSONAL QUALITIES & VALUES
A passion for justice
A good sense of humour
A positive enthusiasm for working with faith congregations, trade unions, schools and other community organisations
An interest in and experience of politics and public life
Able to work in a team
Willingness to work within accountable relationships
Self-motivated and adaptable
The client requests no contact from agencies or media sales.
We are recruiting for a temporary Senior EA to the executive director for an amazing climate charity. You will need to be dynamic, motivated, self-starter to provide a full range of executive, secretarial,and project management services to the Executive Director and their office.
Hybrid working- 2 to 3 days in their London HQ
Extensive diary management, scheduling appointments, providing meeting hospitality as required and booking meeting rooms.
Organise and coordinate global travel arrangements including visa applications, ensuring that the Executive Director is fully briefed on the logistics and itinerary arrangements.
Assist the Executive Director in the management of expenses
Work with the Managing Director and the wider team when necessary to co-ordinate briefings and agendas for meetings, ensure that the Executive Director is properly briefed on the agenda in advance of all meetings, take formal records or minutes if required. Monitor actions taken on decisions made.
Manage the Executive Directors inboxes including filtering messages and co-ordinating mail-outs.
Co-ordinate and develop background material on behalf of the Executive Director if required, including working with the Managing Director to coordinate meeting and events briefings.
Co-ordinate the preparation of logistics for and during C40 Board and Steering Committee meetings, including scheduling preparation calls with Offices across the globe.
Significant experience working as an Executive Assistant/Senior PA.
Experienced working as an EA/Senior PA for high level executives and senior managers
Excellent written and oral communication skills essential.
Excellent IT skills
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Willow is recruiting a new Prospect Researcher and Prospectus is excited to lead the search. Willow work tirelessly to provide support and special days for seriously ill 16-40 year olds. This newly created role can be performed remotely in the UK or in a hybrid setup from home/Hertfordshire office, and is offered up to 3 days per week.
The Prospect Researcher will be pivotal in helping to identify new individual, trust & foundations and corporate prospects able to make substantial gifts for all of Willow’s work. The Prospect Researcher will be a proven prospect research professional and will enjoy working with a creative, ambitious team to reach ambitious fundraising goals.
The selected candidate will have core prospect research experience including identifying and prioritising prospects, ethical screen, gift capacity ratings and the capacity to juggle competing priorities. You will be highly organised and will take a collaborative approach to working with other fundraising professionals and non-fundraising staff in a small, fundraising-led organization.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.
If you are interested in applying to this Prospect Researcher position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,000 per annum
Location: Sheffield S7 2PY
Closing date: Monday 1 January 2024
Interview date: Tuesday 9 January 2024
We’re recruiting a Client Services Assistant Manager to oversee the smooth operational delivery for our client journeys across our rehoming services at our Rehoming, advice & behaviour unit in Sheffield. You will help us ensure the right pet is placed in the right service, in the quickest amount of time and our clients, pets and people, receive excellent care throughout the admission and adoption stages of the rehoming process.
We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
At Blue Cross we are ambitious, and the work carried out by our Centres is key in achieving our strategy and ensuring that ultimately, we help more pets.
This is a wonderful opportunity to join Blue Cross to lead a team in ensuring a high level of client care, efficient and connected decisions relating to pet welfare, and the delivery of high-quality rehoming services.
Your role will be to develop our clients’ experience, ensuring each and every interaction is positive, optimised, and complies with high quality and assured ways of working so the Centre meets its targets for pet related income, adopter and admitter satisfaction, and our supporter conversation rates.
You will take the lead on reporting related to client services, so that you and the Centre senior leadership team can understand the throughflow of pets and client journey satisfaction, to identify, create and implement continuous improvements.
For many, the Centre will be the ‘public face’ of Blue Cross so you will need to ensure that your team put customer service is at the heart of every interaction, this includes making sure that the public areas and facilities are welcoming and engaging and that administration of the admission and adoption process complies with internal processes and compliance legislation such as GDPR.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays.
Please note, internally this role is known as Assistant Manager: Client Services.
You will understand the processes and stages of admitting and matching a pet with a new owner, a passion for exceptional client services with strong analytical skills and the ability to rigorously monitor, assess and evaluate in order to deliver improvements.
As an accomplished, positive, and innovative manager, you will know how to inspire, motivate, and drive continuous improvement. You will be able to lead a team of Pet Care Specialists, developing and empowering them through effective management and coaching.
With your excellent communication skills, you will have the ability to adapt your approach to suit different audiences. As there are always many ‘plates spinning,’ you will be naturally calm and organised, and be prepared to make decisions in a high-pressure environment.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support your team and members of the public.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Significant experience in delivering high level client service in a fast-paced environment.
- Experience of developing, mentoring, and coaching operational teams.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Understanding of and ‘hands on’ experience of pet care.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
- Client relationship management experience.
- Performance management and improvement experience.
- Change management experience.
- Delivering training and presenting to large groups.
- Experience working with volunteers.
- Qualifications in management, leadership, or coaching
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Friday 24 November 2023.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
- Drive operational strategy
- Advisor backed digital first strategy
About Our Client
StepChange are the UK's largest debt charity, with 1,100 colleagues in offices across the country, they are at the forefront of providing debt advice and solutions. Their core objectives are to:
- Put clients and their needs at the heart of everything they do
- Empower their people, and further develop their skills
- Deliver value for money in a changing funding landscape
- Listen to and collaborate with their growing network of partners
- Campaign to stop people falling into problem debt, and help them recover if they do.
As Chief Operating Officer at StepChange, you will be responsible for providing the strategic direction and leadership in:
- The operations of the Charity, optimising the advisor backed digital first strategy and delivering the target operating model and desired strategic outcomes.
- Service delivery and profitability of the Charity's subsidiary businesses; StepChange Financial Solutions and StepChange Voluntary Arrangements and delivering the target operating model and desired strategic outcomes.
- Contribute to the evaluation and development of the charity's strategy and performance in conjunction with the executive team and board of trustees.
- Develop, lead, and deliver the charity's operations and subsidiaries strategies collaborating with other executives to ensure it aligns to the charity's overall strategic objectives and desired outcomes.
- Lead, develop and empower your teams to ensure engaged colleagues are focused on delivering the charity's strategic objectives and desired outcomes.
- Develop the operations strategy staying abreast of new practices and technologies, and maintain recognition for the quality of client services.
- Strategically plan for longer term charity needs relating to growth and new initiatives
- Plan and implement operational strategy to meet agreed organisational performance plans within agreed budgets and timescales.
- Lead, inspire and co-ordinate the operations and subsidiary leadership teams to create a motivated and successful team.
- Manage and lead the day-to-day performance of the charity's operations (debt advice, debt management, mortgage debt advice,, operations, small business advice and subsidiary companies .
- Ensure quality and service improvements through direction, participation, and support of such projects.
- Monitor, measure and report on operations issues, opportunities, plans and achievements within agreed formats and timescales to the executive team and trustees.
- Establish and maintain appropriate systems and processes for measuring necessary aspects of operational management and development.
- Continue to drive best practice within the operation and subsidiaries.
Product and Service Development
- Work in partnership with the Executive team to identify and scope business opportunities through product and service development, mergers and acquisitions.
- Manage the implementation and integration of new products and services, mergers and acquisitions working in partnership across the charity.
The Successful Applicant
We are looking for candidates with a :
- Strong track record in operations delivery and leadership
- Experience of organisations and personal development through cultural change and training
- Experience working in an organisation that has undergone a large-scale transformation, contributing to project management, process optimisation, and successful implementation of new systems.
It would be advantageous if candidates possess expertise as a change specialist, demonstrating proficiency in guiding organisational transitions, facilitating change management strategies, and ensuring seamless integration within the operational framework.
What's on Offer
Candidates will receive a salary of £120-£140K depending on experience plus great benefits.
This role will be based in Leeds and involve travel to other offices.
This role offers hybrid working and 2 days per week can be carried out from home.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
The Bumblebee Conservation Trust (the Trust) is looking for a part-time Finance Manager to provide operational leadership to BBCT’s Finance Team, ensuring that the activities of the team help to drive forward the achievement of BBCT’s financial objectives.
You will be responsible for the daily accounting and financial management of the charity, alongside preparing reports as directed by the Head of Finance and Operations. The Finance Manager will also contribute to the overall development and management of the Trust as a member of the management team.
The Finance Manager is responsible for overseeing the management of delivery of day-to-day financial operations. To support the organisation in the achievement of the 5-year strategy.
You will be an experienced finance professional with experience of working in the charity sector. You will be adept at managing, coaching, and developing a small team. A good communicator, you will engage with colleagues across BBCT, many of whom work from other locations, using various methods. Managing a variety of tasks, you will be able to work to deadlines, delivering management accounts, payroll, and other information on a timely basis.
Please refer to the job description and person specification for more details of the role. This is a part-time, temporary (until December 2024) position based at home or at the Trust’s offices in Stirling.
The Trust recruits, employs, trains, and promotes regardless of race, religion, colour, national origin, gender, disability, age, and other protected status. At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision – to reverse the decline in bumblebees, through the hard work and dedication of our passionate and creative employees.
The closing date is 1 p.m. 28 December 2023. Applications may close before the deadline, so please apply early to avoid disappointment.
The client requests no contact from agencies or media sales.
H4All have an exciting and new dynamic role within their health education programme, MyHealth Hillingdon.
If you are a self-motivated, compassionate individual with strong administration and communication skills and take a flexible and creative approach to your work, then we would love to hear from you.
H4All is a local London Borough of Hillingdon partnership operating under the charity Third Sector Together North West London (3ST) to deliver various wellbeing and community services with it's sovereign partners. H4All were founded by five prominent third sector organisations:
Age UK Hillingdon Harrow & Brent, DASH, Carers Trust Hillingdon, Harlington Hospice and Hillingdon Mind.
H4All are devoted to empowering people through the advancement of wellbeing initiatives, health education programmes, volunteering opportunities, and supporting the development of the wider community.
About the Role
You will be joining the innovative, well established and high-performing MyHealth team. This health education led programme empowers people by offering advice and workshops to support them to truly take control of their health by giving them the latest knowledge. All workshops are facilitated by a health professional in a group setting both online and face to face.
Why should you apply?
• make a difference to the way the voluntary sector operates as part of an integrated health and care system
• be part of creating meaningful change in the local community
• be part of H4All and 3ST’s exciting future development.
As a MyHealth Coordinator you will support the MyHealth team with patient referrals, workshop management (digital or face to face) and social media campaigns. A significant responsibility will be working across multiple channels of communication and day to day running of our social media platforms.
You will be working within the team to register patient referrals from our webform, partners & surgeries on our case management database (Charitylog).
The role is based within a fast-paced environment where you will be expected to take on a variety of tasks as and when needed, so being flexible and efficient with time-management is desirable. Ideally, we are looking for someone who has a background in communications, patient support / customer service, social media and previous experience of working or volunteering within the voluntary or health sector.
Are you passionate about helping girls have incredible adventures and enjoy new experiences? Do you love using your communications expertise to inspire and engage? If you’re a skilled communicator who is looking for their next challenge, this could be the role for you.
Girlguiding is looking for an adventure communications lead. This role will be responsible for developing and delivering communications plans for Girlguiding’s adventure strategy and large events. This is a fantastic opportunity to join our fun and friendly communications team, and work closely with colleagues across adventure, brand, marketing and social teams.
This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.
We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.
Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.
The client requests no contact from agencies or media sales.