Creative Designer Jobs in Wokingham, England
We have an opportunity for a Customer Communications Specialist to join the Corporate Affairs Team on a 12 month fixed term basis, working 30 hours a week.
You'll be based from our Basingstoke office, although with offices in Bristol, Christchurch, Exeter and Newbury, we can be flexible on your base location.
The role will combine both home and office working to ensure a positive work/life balance.
The Role
You'll support the business in achieving its priorities through effective customer communications, advising on the right channels and messages to keep SNG's customers informed and engaged.
As a Customer Communications Specialist you'll create, develop, execute and project manage strategic and tactical communication plans. This will involve producing and delivering creative, engaging content and campaigns for our customers through multiple channels, including web, social media, email and SMS, direct mail and more.
It's an exciting time at SNG as we integrate our communications for former Sovereign and former Network Homes customers and establish a Community Foundation. You'll be part of supporting the transformation and change programme as we move forward together.
Other key responsibilities include:
- Working closely with key stakeholders, listening to and understanding their communication requirements and providing them with expert support.
- Working to align customer communications with external and internal communications, and with our strategy and values.
- Managing and measuring the effectiveness of our communications, including external benchmarking and best practice.
- Understanding the pressures and issues facing the social housing sector and keeping up to date with best practice in Communications and PR, particularly changes to communications innovation, legislation and codes of practice and sharing this insight with colleagues.
What we're looking for
This position would suit candidates who have previous Customer Communication experience, possibly in a housing association, local authority or similar non-profit organisation.
- Excellent written communication and interpersonal skills, including the ability to adapt your tone and write copy/create campaigns designed to generate a response or change in behaviour.
- Demonstrable experience of producing engaging customer content and campaigns.
- Experience of briefing and working with designers and creatives.
- A good understanding of MS Office packages, including Word, Excel and Publisher.
- Use of email marketing and social media management platforms and tools.
- Experience of working to deadlines and achieving targets through own work and the work of partners.
- Work well within a small team and on your own initiative.
- Be highly organised with a methodical approach.
You may need to travel between our offices and attend external events on occasion, so you'll need access to transport and be happy to travel.
What we can offer you
As a member of the Corporate Affairs Team, you will be part of a friendly, innovative and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term - in individual homes, our customers and work with partners, to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with an excellent sustainability/ environmental charity to find their new Senior Digital Marketing Coordinator.
The charity offers a flexible working environment, with an expectation of working from their London office 2 days per week.
Reporting into the Head of Marketing, Communications and Individual Giving you will work with the Marketing & Communications Team to create, manage, and optimise new and existing digital marketing campaigns which reach, engage and convert target audiences. Channels will include paid search (including Google Ads Grant), paid social media (Meta, X, TikTok and LinkedIn), display advertising and other new channels.
Key Responsibilities:
· Create, manage and optimise new paid for digital marketing campaigns for paid search (including Google Ads Grant), paid social media, and display advertising as well as advising on and testing new opportunities.
· Build and manage a new paid advertising function to support the existing social media strategy for the charities campaigns and awareness moments.
· Lead digital marketing activity to drive income through digital fundraising marketing and other conversions, such as opt-ins and volunteer sign ups.
· Support integrated digital marketing and communication campaigns designed to increase the reach and reputation of the charity against agreed KPIs, as well as engagement KPIs.
· Work with the website and content lead to track and analyse paid for advertising campaigns and identify opportunities for optimisation.
· Create engaging digital content and ensure it aligns with the key messages of the wider organisational strategy, testing creative and messaging where possible.
· Work with each internal team to understand how paid digital advertising can best support day to day activities in line with the wider Marketing and Communications Team’s digital plans.
Person Specification:
· Proven experience of planning, executing and delivering successful paid for digital marketing on the major channels (Meta, X, LinkedIn, display, paid search).
· Proven experience of digital targeting and audiences segmentation, on the major channels (Meta, X, LinkedIn, display, paid search).
· Proven experience of successful paid digital fundraising, across social media, web and email.
· Experience in building and managing a digital marketing campaign plan with strong knowledge of paid, owned and earned digital communication channels.
· Experience of creating, delivering and testing engaging content and stories to reach, engage and convert target audiences.
· Experience of producing marketing materials including writing copy and working with designers.
· Strong project coordination and development skills, with the ability to multi-task, problem-solve and monitor the delivery of campaigns and projects on budget against ROIs.
· Exceptional written and verbal communication and copywriting skills and a keen eye for detail.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.