Crm And Marketing Data Analyst Jobs in Battersea, Greater London
Job Title: Data Analyst
Based at: Flexible – hybrid working. London based
Contract: Permanent
Hours: 35 hours per week (open to flexible or part-time working)
Salary: Band 4 (£37,000 - £43,254)
Department: Marketing, Communications & Brand
It’s a very exciting time to join the Ramblers. We have been instrumental in helping Britain experience the great outdoors for almost 90 years. But we are looking to the future, not the past.
We know not everyone has the same access to the outdoors, so we’re continue to fight for change. We campaign, protect paths and lead walks so no matter who you are, you can enjoy the benefits of getting out into the fresh air and wide-open spaces.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, helping the charity grow its supporter base and meet our brand goals. Ultimately, you will help open up the joys and wellbeing benefits of walking to many more people.
About us
You might know us for our group walks, thousands of which take place every week across England, Scotland and Wales.
But there’s a lot more to the Ramblers. Since 1935, we’ve been fighting for the public’s right to enjoy Britain’s landscapes. We do it through campaigning for changes in legislation, opening up green routes in cities, maintaining paths and signposts, saving lost paths … and so much more.
Purpose of Role
We are looking for an insightful and pro-active Data Analyst. This role is based within our Income and Marketing Department, reporting to the Head of Membership and working closely with our IT team.
You will lead the delivery of the Ramblers’ supporter selections, design and implement data solutions to drive supporter engagement and increase efficiencies and deliver data insights to staff members and volunteers about our audiences. We are looking for someone with experience in Python, SQL and Tableau.
This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity. If you think you’ve got what it takes to be our new Data Analyst, we’d love to hear from you.
The role
Key Responsibilities:
- Drive the organisation to use data in its operations, using first party and third-party data sources to facilitate more informed and reliable decision making. Ensure data is relevant, accurate, and accessible by creating, maintaining, and promoting dashboards (through Tableau) for staff and volunteers.
- Lead on developing and improving new processes and automations to save organisational time and increase supporter engagement. This will include marketing automations such as welcome journeys for members.
- Deliver data selections in a timely manner, utilising insights to improve response, and where appropriate segmenting data. Support teams in developing testing plans to improve future outcomes and provide data insights following the campaigns and recommendations for future.
- Create and maintain processes allowing for self-service of simple or regularly scheduled selections by staff members (currently accessed through Tableau).
- Share responsibility for data imports within the organisation. Provide support as appropriate to the IT team to ensure information flows between our systems (Salesforce, the Data Warehouse, Mail Chimp etc) in an accurate and timely manner.
- Collaborate with the Income and Marketing Department to develop and implement data driven approaches to income generation forecasting and increasing supporter engagement.
- Maintain accurate supporter information in an accessible and secure way through IT systems such as the CRM and Data Warehouse in accordance with data and charity legislation.
This role works within the Income and Marketing Department, and the majority of the work is focused on supporting this Department. The post holder however would be providing support across the organisation and would work very closely with our IT team.
To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
The person
Knowledge and Experience
Essential:
- Familiarity with a general-purpose programming language ideally Python (majority of processes currently built in Python)
- Experience using Tableau
- Knowledge and experience of SQL
- Excellent communication skills, able to explain technical terms and process in an appropriate way for a variety of audiences
- First-class data analytical skills, including experience using segmentation modelling and analysing results for direct marketing.
Desirable:
- Experience working with data in the not-for-profit sector
- Experience in using a marketing automation tool such as Mailchimp and or Marketing Cloud
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience of working with Salesforce (ideally NFP) or similar CRM
- Experience in data warehousing (such as Azure Data Factory).
The Ramblers promote diversity and welcome applications from all sections of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Closing Date: 31 March 2024
Ref 6680
We're looking for a Technical Project Manager to support our Salesforce CRM Implementation and Data Migration as part of our dedicated CRM Programme team.
This position is for an 8-month Fixed Term Contract in line with the project timelines, with potential to extend.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Technology holds the potential to fundamentally transform the way we work. Technology can deepen our engagement with stakeholders and the wider public, it can deliver new programmatic opportunities and strengthen the impact of our existing work. Technology can improve our effectiveness right across the organisation, and enable SCUK to better achieve our strategic goals.
About the role
As Technology Project Manager you will take on a busy and varied role as part of the CRM Programme, project managing the implementation of a new Salesforce platform and data migration, as part of the wider CRM programme.
As part of a team dedicated to the CRM Programme formed of a number of workstreams split across business and technology teams, you will own the full project lifecycle for the Salesforce Implementation and Data Migration projects, owning the time, budget, scope and quality of these projects.
The role will also include working closely with business representatives with solution delivery prioritisation and helping interpret how our Technology strategy is converted into tangible deliverables.
As Technology Project Manager, you will:
- Shape, scope and manage the implementation of the Salesforce Implementation and Data Migration projects from initial framing of the work through to completion
- Ensure that agreed milestones for project delivery are aligned with the overall Programme timelines and met
- Be accountable for the management and motivation of multi-disciplinary resources who will be working with you to ensure optimum project delivery (Business Analysts, Developers, Testers etc)
- Be accountable for managing supplier dependencies and for managing issues and taking corrective action to keep the project(s) on-track
- Be accountable for ensuring that all risks are adequately addressed, and mitigation strategies are put in-place for each risk.
About you
We're looking for a creative problem-solver with the ability to predict challenges and seek to proactively head-off obstacles.
Bringing proven experience working with Salesforce / Data Migration projects, you'll demonstrate the ability to facilitate discussion and drive decisions on appropriate solutions, and be someone who shares knowledge and experience on project management ways of working across the organisation.
You'll demonstrate:
- A strong track record of successfully project managing CRM implementation, preferably Salesforce,and Data Migration projects to time, budget and quality within a technically complex and dynamic environment
- Hands-on experience of managing projects/programmes that include data manipulation, integration, ETL processes and CRM tools
- Good hands-on knowledge of high-level technical architecture
- High level understanding of one of the following: Microsoft Azure, Azure Data Factory, Synapse and Power BI
- Strong track of record of working with supporting infrastructures (e.g. databases, middleware and communications technologies required for web-enabled business applications)
- Practical experience of software development lifecycles and project methodologies (Waterfall, Agile, Prototyping etc.) and associated documentation
- Practical experience of Agile Principles, processes and techniques (iterative development, backlog tracking, burndown charts, task definition, sprint planning, retrospectives and velocity, daily stand-ups, Kanban boards)
- An industry recognised qualification in Project Management or similar technical field.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be reviewing applications on a rolling basis.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Junior Product Owner
We are looking for a Junior Product Owner to play a pivotal role in the charity’s journey towards achieving a Digital First strategy.
This is a remote, flexible working role, with excellent benefits.
Position: Junior Product Owner
Location: Remote
Hours: Full-time, 37 hours per week
Salary: £32,300 – £38,000 per annum
Contract: 12 month fixed term contract
Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote
Closing Date: 17th April 2024
About the Role
Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders.
The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders.
About You
You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered.
You will also have experience of:
- Working with cross-functional teams to deliver digital products or services
- Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles
- Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features
- Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management
- Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations
- SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation
- Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces.
You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role.
You will need the right to work in the UK to apply for the role.
You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.
About the Organisation
The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered.
The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.