Crm Business Analyst Project Manager Jobs in Home Based
Position: CRM Process Analyst and Implementation Lead
Location: Stepps, Glasgow / Edinburgh Head Office / Part Remote working
Contract: Temporary for 18 months, Full-time, 35 hours per week
Salary: £37,870 - £40,501 per annum (pro rata)
Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!
This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.
This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.
Key responsibilities
- Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
- Research, propose and develop changes to policies, services and processes
- Train and support colleagues in the move to our updated CRM
- As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms
About you
You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.
- Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
- Demonstrable experience of process analysis, process improvement and resolving complex issues
- Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
- Excellent communicator with a friendly manner
- Meticulous approach to planning and excellent attention to detail
- Accountable for self, actions and decisions
Further Information and How to Apply
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together because no-one should face the death of their child alone. As CRM Process Analyst and Implementation Lead, you will be instrumental in achieving this vision.
This post is subject to a Disclosure Scotland Protection of Vulnerable Groups (PVG) check.
To be part of the future of CHAS, please click the Apply button and you will be taken to the relevant job details on our website. Here you will find further information including full job description, benefits list and contact details should you have any questions or wish to set up an informal chat.When you are ready to apply you will be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Closing Date: 31 March 2024
Ref 6680
We're looking for a Technical Project Manager to support our Salesforce CRM Implementation and Data Migration as part of our dedicated CRM Programme team.
This position is for an 8-month Fixed Term Contract in line with the project timelines, with potential to extend.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Technology holds the potential to fundamentally transform the way we work. Technology can deepen our engagement with stakeholders and the wider public, it can deliver new programmatic opportunities and strengthen the impact of our existing work. Technology can improve our effectiveness right across the organisation, and enable SCUK to better achieve our strategic goals.
About the role
As Technology Project Manager you will take on a busy and varied role as part of the CRM Programme, project managing the implementation of a new Salesforce platform and data migration, as part of the wider CRM programme.
As part of a team dedicated to the CRM Programme formed of a number of workstreams split across business and technology teams, you will own the full project lifecycle for the Salesforce Implementation and Data Migration projects, owning the time, budget, scope and quality of these projects.
The role will also include working closely with business representatives with solution delivery prioritisation and helping interpret how our Technology strategy is converted into tangible deliverables.
As Technology Project Manager, you will:
- Shape, scope and manage the implementation of the Salesforce Implementation and Data Migration projects from initial framing of the work through to completion
- Ensure that agreed milestones for project delivery are aligned with the overall Programme timelines and met
- Be accountable for the management and motivation of multi-disciplinary resources who will be working with you to ensure optimum project delivery (Business Analysts, Developers, Testers etc)
- Be accountable for managing supplier dependencies and for managing issues and taking corrective action to keep the project(s) on-track
- Be accountable for ensuring that all risks are adequately addressed, and mitigation strategies are put in-place for each risk.
About you
We're looking for a creative problem-solver with the ability to predict challenges and seek to proactively head-off obstacles.
Bringing proven experience working with Salesforce / Data Migration projects, you'll demonstrate the ability to facilitate discussion and drive decisions on appropriate solutions, and be someone who shares knowledge and experience on project management ways of working across the organisation.
You'll demonstrate:
- A strong track record of successfully project managing CRM implementation, preferably Salesforce,and Data Migration projects to time, budget and quality within a technically complex and dynamic environment
- Hands-on experience of managing projects/programmes that include data manipulation, integration, ETL processes and CRM tools
- Good hands-on knowledge of high-level technical architecture
- High level understanding of one of the following: Microsoft Azure, Azure Data Factory, Synapse and Power BI
- Strong track of record of working with supporting infrastructures (e.g. databases, middleware and communications technologies required for web-enabled business applications)
- Practical experience of software development lifecycles and project methodologies (Waterfall, Agile, Prototyping etc.) and associated documentation
- Practical experience of Agile Principles, processes and techniques (iterative development, backlog tracking, burndown charts, task definition, sprint planning, retrospectives and velocity, daily stand-ups, Kanban boards)
- An industry recognised qualification in Project Management or similar technical field.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be reviewing applications on a rolling basis.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
The client requests no contact from agencies or media sales.
Junior Product Owner
We are looking for a Junior Product Owner to play a pivotal role in the charity’s journey towards achieving a Digital First strategy.
This is a remote, flexible working role, with excellent benefits.
Position: Junior Product Owner
Location: Remote
Hours: Full-time, 37 hours per week
Salary: £32,300 – £38,000 per annum
Contract: 12 month fixed term contract
Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote
Closing Date: 17th April 2024
About the Role
Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders.
The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders.
About You
You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered.
You will also have experience of:
- Working with cross-functional teams to deliver digital products or services
- Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles
- Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features
- Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management
- Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations
- SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation
- Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces.
You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role.
You will need the right to work in the UK to apply for the role.
You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.
About the Organisation
The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered.
The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
£25,643 per year (London Living Wage)
Fixed term, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We're seeking an IT Support Coordinator to assist our IT Business Partner in the day-to-day operations of our IT team. In this newly created role, you'll be the go-to person for staff both in our London Bridge office and remotely.
As an IT support Coordinator, you’ll be providing first and second line support assisting with troubleshooting operating systems, applications, and network issues. This will include liaising with our service providers and escalating tickets, when necessary, as well as troubleshooting laptops, re-cabling workstations, and replacing faulty docking stations. Additionally, you'll support our video conferencing rooms, manage user accounts through active directory, and address printer issues by coordinating with suppliers to book engineers.
You'll also play a key role in advising staff on best practices, policies, and process improvements, fostering a culture of efficient technology use. Collaboration is key, as you'll work closely with our IT Business Partner to update documentation, handle administrative tasks, and improve asset management processes.
In this role you’ll get to work with colleagues across Prostate Cancer UK and support them in their efficient use of technology and contribute to our overall mission to give every man the power to navigate prostate cancer.
What we want from you
To be successful as an IT Support Coordinator you’ll have an excellent knowledge of operating systems, hardware and software (especially Microsoft products) or a willingness to learn.
With a strong customer focus, you’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated person who can work proactively without supervision and adapt to changing priorities and customer requirements.
If you have an enthusiasm for technology and looking to work for a dynamic and ambitious charity this may be the role for you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 7th April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Monday 15th to Wednesday 17th April 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.