Customer Engagement Advisor Jobs in Charing Cross, Greater London
About the team
The Digital team was created in 2022, with aims including ‘to update our use of systems so that they better meet our needs, provide answers more quickly and easily, and increase the robustness and efficiency of the ways we use data’ as well as to ‘help us change the way we work, not just the systems we use.’
Until now a one-person team, we are adding the CRM and Analytics Manager role to provide a greater focus for development of our key data systems, and to meet increased demand from across Impetus as we drive use of CRM. The team works cross-organisationally, providing development for, collaborating via established working groups with, all teams within Impetus.
About this role
We are looking for a talented professional with a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing key support to all of our teams as well as expanding and improving the range of data available to us.
You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and collaboration with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects.
You will also aggregate, visualise, and draw relevant insight from data across our systems, including Salesforce, Google Analytics, and our social media platforms. In time, we will look to combine our own data with other external and open data. Since Impetus is in the early stages of making the best use of this cross-systems, cross-organisational data, you will have broad freedom and responsibility to set the overall direction of development, in collaboration with relevant teams, as well as the specific dashboards and other outputs that you create.
The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice. You will also have experience of working with a broad range of data to produce high quality visual and analytic outputs and a commitment to enabling data-driven decision-making.
This position requires someone that can collaborate with a wide variety of teams as well as frequently working independently and with a high degree of autonomy. You will be able to own CRM for an impactful, curious, and growing organisation, as well as providing it with the usable insight it craves to further grow and deliver impact.
Key responsibilities
CRM:
- Own the development and administration of our Salesforce system
- Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training
- Collaborate with our Salesforce support partner to leverage additional administration, and development project, resource
- Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce.
- Evaluate technical solutions in terms of meeting business requirements.
- Work closely with stakeholders, including the project team, to ensure requirements are fully and accurately understood.
- Collaborate with the Comms team to ensure we are making the most effective and efficient use of Pardot for our email lists.
- Develop reporting within Salesforce.
- Answer staff queries and ad hoc requests.
Analytics:
- Lead the development, and administration of our data integration and transformation and Data Warehouse systems
- Lead the development of our organisational reporting (initial development in Domo, but likewise open to moving to e.g. PowerBI)
- Working with the Comms team, developing and reporting from Google Analytics
- Identifying and using open data, for example from government departments around employment and education
Collaboration:
- Aiding the development of a culture of data literacy and data-driven decision-making across Impetus
- Working with charity partners to develop foundational data and reporting capabilities
- Working with third parties providing data and insight to our partners or the wider sector
Person specification
Essential
- Advanced knowledge of, and significant experience with, Salesforce development in a professional context
- Significant experience of collaborating closely with varied stakeholders to determine requirements, evaluate solutions, and plan development
- Demonstrated ability to manage and interpret varied datasets to inform strategic decision-making
- Knowledge of reporting tools, for example PowerBI or Domo, together with a track record of creating dashboards and driving their adoption
- Knowledge of SQL
- Experience with MS Office suite
- Strong attention to detail with a clear and diligent working approach.
- Ability to work independently and use initiative to manage a busy and varied workload
- Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.
- A proactive and solutions focussed approach
- Experience working with agencies and partners
- Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities
- Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences (e.g. reports, presentations)
- A commitment to Impetus’ mission
- A commitment to equality, diversity and inclusion
Desirable
- Knowledge of Snowflake, Python, Google Analytics 4
- Significant experience of Salesforce administration
- Experience with cross-system automation tools e.g. Zapier, Power Automate
- Experience scraping and using open data
- Experience working in the charity or not-for-profit sector
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone isencouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.
How to apply
Click on the URL link below
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 15 April 2024
Interviews
First round interviews will take place: 23 and 24 April 2024
Second round interviews will take place: w/c 29 April 2024
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
ROLE
Stella Maris is growing as a charity, in terms of income generation and new programmes of activity around the world. To help support this development, we have created this new important role. The Fundraising & Communications team at Stella Maris comprises about 12 staff members (some full time; some part time). The team and the charity have now reached the point in their evolution where we need to appoint a Major Donor Manager. This post holder will offer excellent stewardship to our existing Major Donors. He/she will also help to identify and cultivate new potential Major Donors from within and outside our existing pool of individual donors. He/she will substantially grow the Major Donor income stream for the charity. He/she will cultivate and steward Major Donors to give in new and more impactful ways, will increase giving levels, will increase the number of Major Donors, and will create lasting and meaningful relationships with our most committed and generous supporters. This is an exciting opportunity for a dynamic, motivated and effective Major Donor fundraiser. The postholder will help us, as a leading maritime charity, to achieve our mission to support seafarers, fishers and their families around the world.
MAIN PURPOSE
The Major Donor Manager, reporting into the Director of Development and working with some guidance from the Head of Major Gifts, will maintain and grow a stable pipeline of income from Major Donors. He/she will secure unrestricted and restricted income from a portfolio of Major Donors to support the activities of the Stella Maris network in the UK and overseas. He/she will produce cultivation plans for individual Major Donors, meet them, craft tailored applications and reports for them.
DUTIES AND RESPONSIBILITIES
1 Manage relationships with a portfolio of Major Donors in accordance with the Charities fundraising strategy and giving programme activity.
2 Establish individual donor cultivation, engagement and stewardship strategies, ensuring each prospect and existing donor has an appropriate communications and cultivation programme in place.
3 Ensure that donor profiling and research activity is undertaken on existing and potential Major Donors (within data protection regulation guidelines) in order to enhance and develop relations.
4 Identify potential Major Donors from within the Mid-Value Donor portfolio and help graduate them up to Major Donor giving levels.
5 Working with the Governance and Executive team, conduct meetings and visits with individual Major Donors around the UK.
6 Accompany Major Donors on port visits within the UK and possibly abroad.
7 Craft carefully tailored applications, thank you letters and reports for Major Donors.
8 Support other senior staff and stakeholders, such as Trustees, in cultivating relationships with Major Donors by providing research and other information as required, and bringing them to meetings with Major Donors when appropriate.
9 Build and cultivate relationships with intermediaries, e.g. wealth advisers, lawyers.
10 Arrange events for Major Donors.
11 Ensure that all activity is recorded accurately on the charity’s Customer Relationship Management database, and that actions are undertaken in a timely and professional manner.
12 Extract monthly reports on activity levels with Major Donors, e.g. number of contacts, meetings, asks, etc., and circulate this internally to selected senior staff members.
Closing date for applications 2359 hours on 25 April.
Short listing 29 – 30 April.
Candidates notified of shortlisting results 2 May.
1st Round of Interviews in London 7 May.
2nd Round of Interviews (if required) 8 May.
Candidates notified of outcome 10 May.
About the team
The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 13 staff. Impetus has an annual income of c.£8-9 million which we are looking to grow significantly within the next few years. The team is led by the Director of Philanthropy and Partnerships.
The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.
You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
About this role
We are seeking a maternity cover Senior Philanthropy and Partnerships Manager – someone who is a talented and ambitious fundraiser who will join the Impetus Philanthropy Team and have responsibility for building new partnerships and stewarding existing ones.
You will be an excellent communicator, able to make a compelling case for change and write and speak persuasively with major donors, corporate partners, and trusts at the six figure level and beyond to ensure we can deliver our mission: helping young people from disadvantaged backgrounds to succeed at school, work and in life.
You will be a strong team player, with a collaborative working style. You will be eager to build and manage new and complex partnerships and to advance the Philanthropy Team’s strategic objectives more broadly.
Key responsibilities
- Build and deliver new six figure+ partnerships from Grant Making Trusts and Foundations (GMTs), corporates, co-investment partners and individual philanthropists.
- Work collaboratively with the Development Directors to create and implement a plan for building new partnerships and reporting on progress against the plan.
- Manage a portfolio of active prospects and donors, including co-investment partnerships.
- Build high-level relationships with prospects, maximising opportunities to secure new and higher levels of income.
- Maintain strong, high-level, and long-term relationships with donors to Impetus, while identifying opportunities for further referrals to new prospects and partners.
- Manage co-investment partnerships, working closely across the organisation with Investment Directors and the Policy team, as well as externally with charity partners and their leadership teams to draw on a range of assets to provide excellent stewardship to Impetus’s highest value supporters.
- Build strong relationships externally with senior staff and leadership teams in Impetus’s portfolio charities to support them in pitching for co-investment funding, reporting and stewardship of co-investment partnerships.
- Leverage the contacts of Trustees and pro-bono supporters to good effect.
- Provide support and meticulous follow-up to the Chair, Trustees, Committee Members, and senior management of Impetus to encourage introductions to potential sources of giving and to ensure their successful involvement in the fundraising process.
- Ensure all communication with external stakeholders is prompt, clear and compelling, which includes testing and honing materials to improve the fundraising ask and stewardship strategies.
- Ensure prospect and donor activity and reporting for your portfolio is accurately captured on our CRM system (Salesforce).
- Support the Development Directors and the Director of Philanthropy and Partnerships in the wider operational and strategic development of the Philanthropy Team and on major partnerships that they manage.
- Attend Impetus events to provide support to Philanthropy team.
- Build strong and effective working relationships with teams across the organisation.
- Demonstrate a level of professionalism and best practice that reflects our values, across the philanthropy team and within the organisation that is exemplary.
Person specification
Essential
- A track record of raising six figure grants from grant-making trusts and foundations, corporate foundations and/or individuals
- The ability to lead, direct and personally work through the fundraising cycle with donors
- Strategic thinking, planning and delivery – with an ability to generate concepts and ideas, translate them into tangible tactics and execute them independently
- Excellent research and prospecting skills
- Ability to take a pro-active, creative, innovative approach to fundraising and the ability to think laterally
- Experience of operating with senior staff, including trustees and external stakeholders
- Excellent relationship skills to establish and maintain contacts with key internal and external stakeholders
- The ability to work collaboratively to maintain effective relationships
- A track record as a high-performing member of a team and contributing beyond own area of responsibility
- Excellent written and verbal communication skills
- Solid financial management with an ability to establish and deliver a budget.
- The ability to work well under pressure, meeting tight deadlines in a fast-paced environment while managing multiple projects
- A commitment to Impetus’ mission
- Committed to equality, diversity and inclusion.
Desirable
- Knowledge of the sector – young people, education, employment
- Experience of managing a high performing team and the ability to mentor on the job.
- Digital fundraising experience
- Experience fundraising for grant makers, infrastructure organisations or other intermediarie
Our commitment to equality, diversity and inclusion
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.
How to apply
Please click on the link below to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 8 April 202
Interviews
First round interviews will take place: w/c 15 April 2024
Second round interviews will take place: w/c 22 April 2024
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
Do you have demonstrable experience of giving money and budgeting advice or support in a student facing environment or financial services setting? Do you have an understanding of issues facing students in Higher Education?
We are recruiting for a specialist Money & Budgeting Advisor into our Advice Service to provide money, budgeting and debt advice to our members, oversee the application processes for our expanded hardship funds and to run our new financial literacy programme. This role will work alongside another Money & Budgeting Advisor and with our wider Advice & Wellbeing team, supporting each other to achieve positive outcomes for our students. The post holder will provide accurate finance, debt and budgeting advice and information to students using the Advice Service including casework, support and advocacy.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see things in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support flexible working, with hybrid working for all staff.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
This role is a fixed term maternity cover role for 9 months (with possible extension).
The client requests no contact from agencies or media sales.
Legal Counsel
Contract: Permanent, part-time, 21-25 hours a week
Salary £48,314 - £50,729 pa (pro rata to hours worked), depending on experience, with excellent benefits
Location London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your legal skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as a Legal Counsel to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Global Assurance Team at WaterAid reports directly to the Chief Executive of WaterAid UK, with an independent reporting line to the Audit and Risk Committee. The team is made up of the following functions: Legal and Governance, Data Protection, Fundraising Compliance, Global Ethical Standards, and Internal Audit. The team is line-managed by the Global Assurance Director.
About the Role:
As our Legal Counsel you will report to the Head of Legal and support them in providing legal support to WaterAid in the UK.
In this role, you will provide sound and pragmatic legal advice to all levels of the organisation.
You'll also:
- Review and help to negotiate existing and new contracts, in particular supplier contracts and grant agreements, recognising and responding to the risks;
- contribute to the development and training of colleagues to drive best practise in contract management;
- respond to legal queries from across WaterAid; and
- maintain and develop the legal resources including agreement templates.
About You:
You will be a qualified solicitor (English law) with 2+ years PQE,
To be successful, you'll need:
- A combination of commercial and contract law experience gained in-house or in a pro-active private practice environment
- A proactive approach to identifying legal risks and providing pragmatic and balanced solutions, managing expectations;
- To display high ethical standards and maintain confidentiality at all times; and
- The ability to work calmly and effectively under pressure and supportively but assertively hold senior managers to account.
Although not essential, we also prefer you to have:
- Awareness of relevant Charity and Company law and knowledge of best practice.
- Knowledge of the workings of the Charities Commission and the Fundraising Regulator.
- Experience in providing high-quality customer service to a diverse range of customers.
Closing date: Applications will close at 23:59 on 21st April 2024. Availability for an interview is required on 1st - 2nd May 2024.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
We are looking for a collaborative and engaging lead to work in our Business and Investor Engagement (B&IE) team to grow and build relationships with the UK food sector. This role will oversee the charity’s engagement with the business community, with a particular focus on the Out of Home and manufacturing sectors. This involves having strategic oversight of and managing relationships with businesses across the UK food system and positioning ourselves as insight-led critical friends.
The B&IE team engages major food businesses on actions they can take to shift the UK towards more healthy and sustainable diets in order to tackle food system issues such as climate change, nature loss, diet related disease and dietary inequalities. We provide insight and analysis underpinned by our Plating Up Progress benchmark to support and hold businesses to account in increasing sales of healthier and more sustainable foods and in shifting towards more responsible business practices.
The business engagement lead will work closely with the Senior Business and Investor engagement manager to build and develop relationships with the Out of Home and manufacturing sectors, oversee the Food Foundation’s role in an exciting new partnership with a major broadcaster in support of more plant rich diets, oversee the delivery of our flagship report – The State of the Nation’s Food Industry (SOFI) - and collaborate with civil society partners also working in this space. Previous line management experience is desirable but not essential.
This role would be well suited to a registered nutritionist or sustainable food systems expert with experience of working in or with industry and looking to make the move into the charity sector.
For further information please visit our website to view the full job pack.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your parents are, your education, your skills, and also where you grew up.
This is why The Talent Foundry exists. We envisage a more diverse, equal society, where young people, through inspiring and fun experiences can build their skills and confidence and connect to exciting employers who value talent over background.
As our new Marketing Manager, you will lead our schools engagement team and provide marketing expertise and experience to engage a range of stakeholders to increase our reach and impact with young people in underserved communities.
"Absolutely invaluable in teaching essential skills to support our students' employability. Your programme exceeded all my expectations."
The role
You’ll be a brilliant project manager, someone who is action-orientated, organised and enjoys bringing creativity to problem-solving. You will grow our network of teachers and advisers, develop our profile and share our impact and manage and lead a small team.
For the full job description and person specification please download the additional details.
Your experience
- worked in a previous marketing role, within the education or youth sector or equivalent B2B market
- designed and delivered integrated outreach campaigns for customer acquisition.
- used data to drive decisions, including understanding of audience behaviour.
- team management, including direct reports with the ability to develop and support your staff.
- ability to spot opportunities for collaboration across the team and with our partners.
- great self-starter who can independently oversee projects from start to finish.
- bring advanced digital literacy and proficiency in digital tools for marketing and communications (eg email platforms, CMS, social media, AI and MS software).
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider a reasonable commuting distance for the team days in London.
We are open to hearing from candidates who are interested in part-time hours and/or job share.
We offer 28 days holiday + bank holidays (as we close for the Christmas period).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
The post holder will be an active member of our programmes team and will work across our portfolio of programmes, particularly focusing on our Parental Engagement Programme.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
The client requests no contact from agencies or media sales.
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Volunteer Experience Manager to join our amazing Volunteer Engagement Team! Working in a dynamic, fast moving and fun environment, no two days will be the same.
Our goal is to simplify and enrich the volunteering experience to engage a broad audience. We have around 2,000 volunteers a year who bring a wealth of professional skills, lived experience, local knowledge, energy and enthusiasm to our work. Volunteers give their time across the charity in a wide range of roles including peer support, awareness raising, fundraising events, and research funding.
As an experienced operational and people manager, your role will be focused on making it easy to volunteer and make a meaningful contribution. You’ll oversee the volunteer journey, ensuring an excellent experience in line with the Investing in Volunteers standard. In business partnering with colleagues, you’ll act as an advisor and expert on volunteering. Passionate about inclusion and accessibility, you’ll support us to increase representation in our volunteers to reflect our DEI priorities.
You’ll act as line manager to the Volunteer Experience Team and deputise for the Head of Volunteer Engagement as well as working closely with our Community Awareness Manager.
This is a rewarding role where you’ll get to meet volunteers and supporters and see first-hand the work of Prostate Cancer UK. Together we are supporting and raising awareness of the impact of prostate cancer, providing men with the knowledge of their risk and the power to act on it.
What we want from you
To be successful in this role you’ll be an experienced, successful people manager with a strong understanding of volunteer engagement. You’ll be flexible and adaptable in a changing environment; you understand our customers are individuals and organisations with differing expectations and needs. You’ll also act with empathy and with an understanding of how prostate cancer can impact it can have on people's lives.
You’ll have an agile approach and you’ll be experienced in developing and iterating person-centred processes and systems. You’ll also need to be comfortable with resolving conflict and confident in influencing others as you work collaboratively across our organisation and as part of a multi-disciplinary team.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help!
The closing date is Monday 1st April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 8th April 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Full-time arrangement involves minimum 2 days per week in-person at a private members club in Covent Garden, the heart of London. Part-time arrangement of 4 days per week also possible.
Benefits: 25 days’ holiday allowance, flexible working, occasional 1-2 days extra holiday for Christmas period. Access to world-class climate/finance experts.
Reports to: Chief Project Officer at the Global Returns Project
Timetable: Candidates will be considered on a rolling basis
Preferred start date: 1 May 2024
What we are looking for
We seek an exceptional communicator and grant-writer to build and nurture our campaign’s vital relationships with trusts, foundations, donors and journalists.
The ideal Development Manager will relish the challenge of building relationships with trusts and foundations. They will approach C-suite executives and other industry leaders with confidence.
The ideal candidate will find joy in thanking our donors and ensuring they understand the full impact of their support. They will see a donor of any size as an opportunity to broaden GRP’s community and secure even more significant donations in future.
Our Development Manager will also enjoy the intricacies of coordinating the various events that build and sustain relationships with trusts, foundations, donors and journalists.
Successful applicants will excel in multitasking and meeting ambitious deadlines in a fast-paced start-up work environment.
Professional experience required
Minimum 1 year of experience within the charity sector in a relevant field (philanthropy, development, stewardship, etc). Strong understanding of UK trusts and foundations sector necessary.
Skills required
- Grant-writing
- Excellent written and verbal communication skills
- Very high attention to detail
- Time-management and self-organisation
- Ability to take initiative, identify problems, and solve them creatively
- Understanding of, and passion to address, climate change and biodiversity loss
Skills preferred but not required
- Journalism or PR experience
- Event planning experience
- Understanding of the financial services industry
- Customer Relations Management (CRM) experience (Salesforce, etc)
Main duties and responsibilities
Trust and foundations management (25% of work)
- Identifying, researching and engaging with potential trust and foundation core funders (for GRP’s operating costs)
- Writing and submitting persuasive grant applications and evaluation reports to GRP’s existing/potential core funders
- Supporting Chief Project Officer in presentation and pitching of GRP’s upcoming comprehensive campaign for multi-year core funding
- Assistance with calls, meetings and presentations with potential core funders
Event coordination (25% of work)
- Assist with coordination of GRP fundraising events for various target audiences, including large panel discussions, small/medium-sized networking events
- Coordination of venue hire, panellist outreach, invitation design/distribution/follow-ups, guestlist tracking, name badge production, preparation on the day and oversight, etc
Donor stewardship (25% of work)
- Relationship-building with individual and corporate donors to:
- GRP’s portfolio of climate charities (portfolio funding)
- GRP’s operating costs (core funding)
- Assistance with impact report production; coordination of report distribution
- Coordination of donor thank-you notes, newsletters, webinars, feedback solicitation, etc.
- Develop comprehensive donor stewardship journey to ensure donors fully understand their impact and develop a deeper connection to GRP
Public relations (25% of work)
- Maintenance and growth of GRP’s database of journalist contacts
- Drumbeat communications with journalists, including press releases and e-alerts
- Identification of podcast, interview, and article-writing opportunities for GRP team
- Other creative engagement with media, including press events/conferences
While selection will be based on merit, we recognise the importance of elevating underrepresented voices in climate action. We encourage applications from people with disabilities and people who are from ethnically or culturally diverse backgrounds from across the UK.
Applicants should send both a CV and cover letter to the Chief Project Officer, Jack Chellman. Applications without a cover letter will not be considered. Please include the name, email and phone number of a reference we can contact. Applicants must be available to interview in London.
London: £54,769 to £61,627 | National: £49,839 to £55,531 | + £5,000 accountancy allowance
DCMS is the dedicated department to the UK’s cultural, media, sporting, tourism and charity sectors, the work of the department supports growing the economy and enriching lives across the country. Our sectors support over 3.8 million jobs and our exports, from the Premier League to films, are in huge demand around the world. At DCMS, we deliver an incredible impact on people’s everyday lives - from supporting local museums, galleries, cinemas and theatres to delivering sports pitches and youth facilities, or backing charities making a huge difference right across the country.
The Senior Accountant (Financial Control) post can be based in either the London or Manchester office. This role is in the central Financial Accounting and Control Team (FACT). In addition to being DCMS’ financial accounting Centre of Excellence, the team leads in the production of the consolidated accounts of the DCMS Group (with 34 of its 42 Arms Length Bodies directly consolidated) and manages the National Lottery Distribution Fund. The team is the hub for all financial operational and control functions including treasury management, VAT, purchase to pay support and manages the relationship with DCMS’ shared services provider. The DCMS Finance team is relatively small and this provides opportunities for development not always found in a bigger department.
Key responsibilities of the Senior Accountant (Financial Control) will include:
- Management and delivery of robust financial policies, controls, processes and systems.
- Management of the core department’s key finance system (Integra) and the relationship with the department’s shared service provider.
- Overseeing the payment process for suppliers via Purchase to Pay (P2P), including prompt payment monitoring and reporting.
- Lead on the preparation of the DCMS core accounts.
- Leading the audit of the Core Department and ensuring all necessary documentation is available to the National Audit Office.
- Provision of sound technical advice on complex accounting, taxation and budgeting issues to a wide range of stakeholders.
- Ensuring that the Department’s financial systems, cash management and cash forecasting regimes run securely, smoothly and efficiently.
- Key influencer in the Matrix cross-departmental cluster to drive decision making for the new Enterprise Resource Planning (ERP) system which DCMS will be an early adopter of.
- Leadership and line management (including recruitment, development and training) of 3 direct staff and task management/close collaboration with 2 other staff members within the wider team.
The successful Senior Accountant (Financial Control) will have:
- Qualified financial accountant (CCAB, CIMA or equivalent) with demonstrable post qualifying experience in a large finance team
- Experience of preparing (or auditing) accounts in conformity with relevant accounting standards
- Experience of managing or using financial systems and advanced knowledge of Excel
- Be an excellent communicator, able to explain complex ideas both verbally and written
- Proven ability to work as part of a team delivering at pace in a fast-moving environment
- External audit background (desirable)
- Knowledge and experience of the FReM, Consolidated Budgeting Guidance (CBG), Managing Public Money and HM Treasury’s supply estimates manual (desirable)
For more information, please apply using the link or contact Michael Swinburn at our retained search agent, Robertson Bell.
London: £70,995 to £87,781 | National: £60,014 to £76,800
The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London, for individuals based close to an COP office then the team are in a couple of days a week. They offer extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The Head of Finance and Procurement will report to and work closely with the Director of Enabling Services leading the Finance Team. This team is highly competent, reliable, and experienced in what they do. A Senior Leadership role supporting the Chief Executive and Directors to lead, plan and implement the College’s agreed strategic priorities, ensuring products are fit for purpose and have the greatest overall benefit for end-users in policing.
The key responsibilities of the Head of Finance and Procurement will be:
- Engage, build and influence relationships with internal and external stakeholders providing strategic vision, leadership and accountability. Evaluate the impact of College policy, products and services to understand stakeholder impact and contribution to the College’s agreed strategic priorities Champion the efficient use of College resources and budgets
- Develop transformational strategy, policy and proposals to deliver the organisation’s agreed strategic priorities, utilising research and best evidence to apply rigour and challenge.
- Lead financial and procurement strategies and planning for the organisation, making appropriate and timely recommendations to the Executive and College Board
- Lead the overall management of day-to-day internal financial controls and assets including the detection and monitoring of fraud, and financial risk management
- Identify, analyse and manage strategic risks proactively, reporting, escalating and putting in place mitigation as appropriate and ensuring all risk assessment is timely, proportionate and balanced with the operational realities and requirements of policing
- Develop, lead and performance manage individuals through line management and/or matrix management arrangements as required, ensuring adequate resourcing is planned to meet objectives and that project and programme management disciplines support the delivery of key initiatives
The successful Head of Finance and Procurement will have:
- You must be ACCA, CIMA or ACA fully qualified finance professional
- Strong ability to build effective working relationships with internal and external stakeholders at all levels and work collaboratively to achieve objectives
- You will have led a team or teams during your career
- Strong ability to effectively challenge and influence others, including more senior colleagues and stakeholders, to ensure the right outcome is achieved
- You will have experience of managing budgets and forecasts, dealing with external stakeholders (such as internal and external audit), and have been involved in risk management and performance management
- Able to communicate with, engage and inspire others at all levels
Robertson Bell is exclusively partnering with the College of Policing to recruit a new Head of Finance & Procurement with the role based remotely or from one of the offices. The benefits package is generous including up to 31 days of personal annual leave and around 28% Employer contribution to pension.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Head of Finance
The Landscape Institute are delighted to be advertising the role of Head of Finance.
To fill this position, we are looking for a Head of Finance professional who can help build a positive, supportive work culture that aligns with our strategy. Reporting directly to the CEO, the Head of Finance is fundamental to our success as a membership organisation and charity.
This is a critical position within the senior leadership team and will operate at a strategic and operational level, taking overall responsibility for the financial management, financial risk management, procurement and compliance functions. The post holder will be a qualified accountant who is responsible for the development of financial strategy, long term financial forecast, management accounts, reports, organisational performance and framework as part of a dynamic senior leadership team. The role requires an individual capable of thinking strategically and being hands-on.
To fill this position, we are looking for a highly knowledgeable individual who has significant previous experience operating within a charity and membership organisation.
To be successful you will have
- A qualification in accountancy (CIMA, ACCA, ACA, CIPFA) and an active member of a professional body/network.
- Extensive experience of providing financial leadership and oversight in organisations.
- Demonstrable experience of leading change, building organisational capability, and driving performance and inclusion, in a people positive manner.
- Experience of leading and co-ordinating organisation-wide business plans, monitoring and evaluating performance in line with financial resources.
- Strong knowledge of charity governance and company law and regulatory bodies returns relating to charity and company finances.
- Knowledge of financial regulations, including statutory accounting, budgeting, forecasting management reporting and cash management.
- Ability to successfully interact with the Board and other key stakeholders and lead presentations to the Board and sub committees on financial matters.
- Recent experience of producing annual consolidated statutory accounts, in compliance with FRS102 and supporting external and internal audits
If you have the skills, energy, and passion to join us on this exciting journey, we would love to hear from you.nance.
The client requests no contact from agencies or media sales.
About the role
The Philanthropy Coordinator will primarily deliver key administration support for UK Youth’s Avon Tyrrell Capital Appeal; including developing donor communications, managing the project plan spreadsheet, maintaining accurate CRM data records, conducting prospect research and drafting funding requests. They will work closely with the Director of External Relations (lead of the Capital Appeal) and PA to the Director of External Relations in managing the Avon Tyrrell Capital Appeal board, and support the wider Engagement team in core Philanthropy and Events administration.
This role is an exciting opportunity for someone looking to start or transfer their career to the fundraising sector, motivated by ensuring young people in the UK are equipped to thrive. You will be exposed to a variety of fundraising activity and have the opportunity to contribute to some high-level philanthropy work.
The Avon Tyrrell Capital Appeal is on track to raise £6.4 million to regenerate and build a new experiential learning centre at UK Youth’s outdoor learning centre, Avon Tyrrell in the New Forest. The Avon Tyrrell Capital Appeal was launched in October 2023 by HRH The Princess Royal at an event in the New Forest. The event attracted many prospective donors with whom we are now in advanced positive discussions with on supporting the appeal, including our lead gift.
The role sits within the Engagement Team which collectively covers Philanthropy, Individual Giving, Supporter Communications, and Events. The Engagement team forms part of the successful External Relations department which is also responsible for Corporate, Trust and Foundation fundraising and the Digital, Marketing and Communications team.
You will be excellent at project management and able to write clearly and persuasively about the work of UK Youth and our outdoor learning provision.
Who we are
UK Youth is a leading charity that is unlocking youth work for all young people.
We bring together young people and youth workers with business leaders, teachers, social workers, doctors, policy makers and other professionals to learn, spread effective ways to support young people, and campaign for social change.
Only by working together can we tackle the systemic problems that keep letting our young people down.
Why work at UK Youth?
UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) We have developed a strategy to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.
UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all.
- Closing date for applications will be 3rd April at 11:59pm (midnight)
- Interviews are scheduled to take place between 8th - 11th April 2024
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
The client requests no contact from agencies or media sales.
SAINT are pleased to be exclusively partnering with Robertson Bell in our search for a new Head of Finance to join our close-knit team on a permanent basis. SAINT is a prominent Christian multi-Parish church group located in East London, with a vision of bringing hope to the people of East London.
As the Head of Finance at SAINT, you will play a pivotal role in ensuring the financial health and sustainability of the church. Reporting into the Chief Executive Officer and the Honorary Treasurers, you will focus on the full accounting process and delivery of financial guidance for the parishes, and other related charities.
The organisation:
SAINT is one church with multiple Church of England parishes, across East London, which work together in collaboration. The four parishes that make up SAINT are: the Parish of Hackney, the Parish of St Mary with St Edward and St Luke Leyton, the Parish of St Leonard Shoreditch and the Parish of West Ham. We have been commissioned as a resource church to serve young people, train diverse leaders and plant churches in partnership with a network of friends.
The Head of Finance role is a permanent, full-time position with an opportunity for a hybrid working arrangement. The successful candidate will work at least 2 days per week on site with the flexibility to work remotely. The church offices are in a new, light-filled building next to the St. John at Hackney Church. You will be working alongside a closely integrated team of 40 staff and clergy, all with exceptional skills within their ministries.
The key duties of this Head of Finance role are as follows:
- Work with Pastoral Leads to help develop and execute the financial strategy supporting SAINT's mission and goals.
- Conduct financial analysis to support decision-making and advise on financial strategies.
- Prepare consolidated accounts for the entire church group, combining financial data from all churches and entities under SAINT.
- Facilitate annual audits, including liaising with external auditors and providing required documentation.
- Prepare, analyse and distribute monthly and annual financial statements in accordance with UK accounting standards.
- Ensure compliance with UK accounting and financial regulations, including charity reporting requirements and VAT.
- Work with the Finance Manager to develop and monitor budgets and identify areas for cost optimisation.
- Engage in the life of the Church to develop and maintain positive staff relationships, the organisational culture and connections with the congregation and community.
The successful candidate will have:
- Qualified as an Accountant with professional body membership (ACCA, ACA, or equivalent).
- Minimum of 4 years of relevant accounting and financial management experience.
- Experience of producing statutory accounts, management accounts, cash flow forecasts, budgets and other financial reports.
- Knowledge of UK charity accounting and reporting regulations is an advantage.
- Excellent attention to detail, organisational skills, and the ability to meet deadlines.
- Strong communication and interpersonal skills.
As a result of our Christian ethos, this post is covered by an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. The successful candidate will be expected to be an active Christian who will play a key role in the leadership of the church so understands the need to apply their Christian faith in the context of the work.
The closing date for applications is on Monday 1st April (Easter Monday), with first stage interviews due to take place the week commencing 8th April. Applications will be under constant review before the closing date, so please submit your application with our exclusive search agent Robertson Bell ASAP to avoid disappointment!