Customer Insight Manager Jobs in Bristol, City Of Bristol
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About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we welcome applications irrespective of your age, disability or impairment, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning.
We’re looking for someone who can support the team to develop, co-create, train and deliver inclusive and exciting learning that encourages creativity, curiosity and critical thinking in the areas of philanthropy and grant making. Your role will be diverse and a blend of project work, event management and administration. You will be involved in organising conferences, meetings, hosting webinars, managing specific areas of work and building relationships.
Our members vary from very small teams with two or three staff to well established very well resourced foundations. The Membership and Learning team are the contact point for all CFs: answering members’ enquiries, championing best practice and raising standards.
Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. Therefore the ability to listen, problem solve and engage others is critical. Take a look at the full job description for more information about the role.
The client requests no contact from agencies or media sales.
Campaigns Manager
Salary: Salary: £34,237 - £38,325 (depending on experience and with potential for progression)
About Voice 21
Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most.
Voice 21 is leading the conversation to prioritise oracy within schools and teaching. In July 2023, the Labour party announced its commitment to prioritise oracy and speaking lessons as part of its future mission for education. As a result oracy has become a major talking point, with the topic and Voice 21 appearing on the front pages of the national newspapers and leading discussion on TV and radio.
Your opportunity
Tackle a vital challenge, with great people. Voice 21 exists to transform young people’s learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.
Output-focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.
Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.
For more information on why we think you should apply for the role, see the “Why work for us” section at the end of this job description.
Your purpose
This year Voice 21 are recruiting to a newly formed Communications, Campaigns and Public Affairs department to help address these challenges. As Campaigns Manager, you will support the Head of Communications, Campaigns and Public Affairs to make oracy education ordinary, co-ordinating and project managing communications campaigns as well as leading content delivery. In doing so, you will play an integral role in ensuring all children, regardless of their background, find their voice for success in school and in life.
Your responsibilities
● Play a senior role in the Communications, Campaigns and Public Affairs team, as part of the wider Learning, Impact and Influence directorate
Campaigns (70%)
● Responsible for developing and delivering integrated campaigns working closely with Fundraising, Marketing, Customer Service and Service Delivery teams.
● This will include, but is not limited to: growing charity awareness, recruitment and retention, growing our advocacy base and policy change campaigns
● Taking a lead role in development and project management, you will deliver our national campaigns and business as usual communications projects
● Utilising matrix management, you'll bring internal and external teams and freelancers together to oversee all aspects of our campaigns.
● Engaging the entire marketing mix, you'll develop, implement, integrate, and evaluate campaigns across various channels, including PR, digital, advertising, and influencer amplification
● Planning, delivering and leading purposeful and planned communications cycles & campaigns
● Delivering and using implementable insights from analysis and user intelligence
Content and brand (30%)
● Creating, co-creating and commissioning communications materials and content and proactively spotting new opportunities to raise awareness of our work across the sector
● Implementation of the communications strategy and ensuring content constantly delivers against strategic needs
● Spotting reactive opportunities for content creation in line with the communications strategy
What the role might look like:
Within 3 months, you’ll have:
● Become embedded in the organisation’s systems and processes
● Built strong relationships with key members of staff
● Started leading the coordination of communications across the institution
● Contributed to our brand development
● Contributed to our public affairs campaign strategy and delivery
Within 6 months, you’ll have:
● Deliver project management template for campaigns delivery
● Built strong relationships with colleagues from around the organisations including in Fundraising, Marketing, Customer Service and Service Delivery teams
● Make recommendations for improving coordination systems and processes to better grow awareness of oracy and capacity to make policy changes
● Deliver strong analytics and insights systems
From 6 months onwards, we expect for you to be fully embedded in the organisation, delivering sector-leading campaigns and enjoying your working life!
This job is for you if you…
Have experience in these areas
● Project managing campaigns and business as usual from conception to delivery and evaluation
● Matrix managing projects with staff from across various departments
● Co-creating content with staff from various departments and personally creating multi-channel content in multiple formats
● Using analytics and user intelligence to deliver insights which meaningfully shape campaigns
● Strong eye for detail, including in copywriting and proofreading
● Ability to form excellent working relationships, internally & externally
You may also have experience in these areas
● Relevant experience in and a strong understanding of the education sector
● Experience project managing in an organisation with staff with content creation responsibilities dispersed across various teams
Reporting lines
Reporting to: Head of Campaigns, Communications and Public Affairs
Managing: None
Where you’ll work: Remote, with travel to our London office and elsewhere for meetings. Occasional overnight stays may be required depending on where you are based.
Contract: Permanent, subject to successful probation review at 3 months.
The client requests no contact from agencies or media sales.
Manager, Annual Fund
Contract type - Permanent, Full Time
Salary - 70,000- 75,000 CAD with excellent benefits
Primarily remote-based with occasional requirements to work out of the Ottawa office as needed.
We support and enjoy a remote working environment. Candidates must be based in Ottawa or Toronto
About WaterAid:
WaterAid Canada is a dynamic non-profit organization dedicated to transforming lives by improving access to safe water, hygiene, and sanitation in communities around the world. As part of the global WaterAid federation, we work tirelessly to create a world where everyone has access to clean water and sanitation. With a commitment to innovation and growth, we are seeking passionate individuals to join our team and contribute to our mission.
We celebrate, support, and encourage diversity and difference for the benefit of our employees, our mission, and the communities we serve. WaterAid is proud to be an equal opportunity employer and welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
WaterAid is committed to the safeguarding and wellbeing of all individuals.
About the Team:
To fuel WaterAid's global mission and programs, the Philanthropy Team drives WaterAid Canada's efforts to increase impact through innovative, high-value partnerships with a diverse set of private, large family and corporate foundations, government, and HNWI and monthly, annual donors and leadership donors, and legacy giving.
As a member of the Philanthropy Team, the Manager, Annual Fund reports to the Associate Director of Philanthropy and works closely with the Head of Communications and Brand, Data and Donor Service Administrator, and collaboratively with the entire WaterAid team.
- Manage the development and operations of WaterAid Canada's individual giving portfolios, including annual, monthly, and leadership donors.
- Develop, implement, and maintain the annual and leadership giving stewardship.
- Plan and execute annual giving campaigns, including direct mail, digital acquisition, and third-party fundraisers.
- Development and implement strategies to enhance donor engagement, stewardship, and retention.
- Build and maintain strong relationships with existing donors through personalized communications and engagement initiatives, such as donor surveys.
- Develop, implement, and maintain the annual and leadership giving stewardship standards program to ensure that class leading donor relations standards are upheld.
- Utilize third party apps such as JustGiving, Gifts of Water, Echo age and create website content related to the annual giving campaigns.
- Oversee moves management; identification, cultivation, solicitation, and stewardship of a portfolio of leadership giving donors, consulting regularly with the Associate Director of Philanthropy on pipeline development.
- Contribute to the development of donor communications materials including customized accountability/impact reports, in collaboration with the Head of Communications and Brand.
- Work with print and mail-fulfillment vendors on project delivery.
- Work with the Data and Donor Service Administrator to identify cultivation, solicitation, and stewardship opportunities for monthly and annual fund donors.
- Collaborate with cross-functional teams within WaterAid Canada, such as with Communications and Brand, International Programs, Finance, Advocacy and Policy, Annual Campaign lead, and Database.
- Maintain strong relationships across the WaterAid International Federation; support WaterAid International to maximize global fundraising initiatives; represent and advocate for WaterAid Canada priorities within global fundraising working groups.
- Utilize data-driven insights to adjust strategies for optimal performance
- Minimum three years of experience working in a fundraising, donor relations, or stewardship capacity, particularly in an annual giving portfolio.
- Exceptional tact and diplomacy.
- An acumen for identifying philanthropic motivators and driving them to action.
- An entrepreneurial and collaborative work ethic.
- Exceptional verbal and written communication skills (in English, French is an asset)
- A good understanding of fundraising databases, particularly Raiser's Edge / NXT.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
- Donor-focused lens throughout fundraising cycle.
- Excellent communication skills and a proven ability to listen and engage with authenticity, as well as the ability to distill strategic or programmatic information to new audiences.
- Ability to craft compelling appeals through individual and mass communications.
- Knowledge of the international development sector a strong asset.
- Proven ability to exercise discretion and sound judgement to maintain confidentiality; commitment to upholding honest & ethical practices to ensure the safeguarding of people and organizational assets.
- Proficiency with MS Office (Word, Outlook, PowerPoint, Excel) as well as a CRM (Raisers Edge / NXT);
- Proficiency in using Mailchimp.
- Flexibility to work across time zones, with varied work hours, and maintain a healthy work/ life balance with supports in place.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
To apply for this post, you must be able to demonstrate your eligibility to work in Canada.
Closing date: Application will close at 11:59 PM
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Closing date: 16th April
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you a skilled volunteering professional with a passion for ensuring a positive volunteering experience? We’re looking for someone motivated, innovative and collaborative, who will use their deep knowledge of volunteering good practice, systems and efficient processes across key areas of the volunteering journey to make sure the experience for our Society’s Volunteers and Volunteer Role Managers is the best it can be.
This role will sit within the Volunteering Team, part of the People directorate, and will work across Alzheimer’s Society leading the experience team as the first point of contact to provide exceptional service across key parts of the volunteering journey, including attraction, recruitment, onboarding, training, engagement, and wellbeing support.
This will be a busy and challenging role; you will need to be curious; data driven, focused on customer experience, accessibility, EDIB, and encourage a learning and improvement culture. As a key part of the volunteering management team, you’ll be confident in facilitating, collaborating, project management, demonstrating excellent collaboration skills including stakeholder engagement.
It’s an exciting time for the Volunteering Team as we enter a new phase, develop our volunteering strategy and ensure we are able to meet the volunteering needs of the Society. As a leader of the ‘delivery’ element of the team, you will be a critical role in bringing this to life.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you
- Lead and inspire a team to deliver exceptional service
- Ensure efficient, consistent, best practice delivery of key journey steps, including attraction, safer recruitment, onboarding, training, and wellbeing support.
- Work collaboratively to prioritise, plan and achieve success with multiple teams.
- Use data and insight to inform planning and decision making, as well as continuous service improvement and team performance.
- Champion Volunteers and Volunteer Role Managers well-being, providing safe supportive spaces and practical support where needed.
- Demonstrate commitment to inclusive working, ensuring equality and valuing diversity, with a focus on accessibility supporting people with lived experience. Role modelling behaviours, challenging our thinking, and amplifying and involving volunteering audiences to shape our work.
- Be as comfortable talking to someone with dementia as you are to our volunteers or leadership team.
- Able to contribute to discussions about what works well and where we could do things differently, to support a learning culture.
Application Process
Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
- Crafting content that educates the public about pregnancy, pregnancy loss and our work
Our values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
We are looking for an outgoing and enthusiastic customer service professional with previous charity experience and experience of supporter relationship work to join our Fundraising team.
This is a new post that will oversee the development and implementation of a Supporter Experience strategy in line with income generation priorities and objectives.
We are looking for someone who is a data driven and innovative professional, passionate about delivering high class journeys for Life supporters with the overall aim of increasing net income and converting supporters into donors.
We are looking for a committed individual who can implement strategic plans and create operational business plans. You will manage and motivate a small team and have an advanced use and understanding of CRM databases to manage supporters and maximise their value.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
- Paid DBS check
- Birthday Leave
- Extra annual leave for long term service
- Length of service awards
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Our Values and Commitment to Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to Apply:
If you think you have the skills to offer us, please send a CV and covering letter to Life jobs
The client requests no contact from agencies or media sales.
Role outline and purpose
Working as a key link between the Philanthropy team and wider organisational teams, the Philanthropy Content Reporting Manager – Trusts will create specific reporting materials for our key funders. You will hold responsibility for a reporting schedule for named partners and work closely with our impact and finance teams to track progress of funded projects and ensure that we deliver partner/funder updates in line with agreements.
You will have experience of supporting high-value fundraising teams and be adept at building strong relationships across the organisation to help inform the Trusts team about the activities and outputs of our operational teams. You will understand complex qualitative and quantitative data and use this to write up, design and produce high-quality communications for donors. You will be confident at taking the lead on the reporting requirements of our relationship managers, with efficiency and effectiveness.
Responsibilities
• Lead on the bespoke and restricted high-quality reports for funders in line with grant conditions
• Work closely with our project delivery, impact, communications and finance teams to ensure funds are delivering greatest impact for our donors
• Keep up to date on project delivery plans and aspirations
• Understand and translate both qualitative and quantitative information and present these in a visually compelling, digestible format
• Provide insight and performance information to help inform team strategy/projections, including the management of CRM, financials, and KPI reporting requirements
• Coordination of events to support effective donor engagement
Person specification
Technical skills and minimum knowledge:
• Experience in producing high-quality donor reports
• A track record of working collaboratively across a number of teams, including fundraising, operations and communications
• Knowledge of programme monitoring and evaluation principles
• Skilled networker, able to influence and win support from multiple key stakeholders
• Ability to isolate and convey key programme information
Behaviours and competencies:
• Analyses and communicates complex information effectively a range of audiences
• Demonstrates dedication to the values of the Trussell Trust
• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
• Pro-active and solution focused by problem solving and making recommendations for improvements.
• Works with others as one team, actively listening and collaborating to achieve a shared vision.
• Builds relationships across The Trust, sharing information and expertise.
• Role models inclusive behaviour, values and leadership
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
The client requests no contact from agencies or media sales.
Our work is needed now more than ever before. This is why we have embarked on an exciting new strategy to make tackling low numeracy an urgent, national issue. However, we will only achieve significant and lasting change by engaging other organisations to support and fund our work.
We work with a wide range of partners: from corporate supporters and charitable trusts and foundations to employers, such as the NHS, unions, charities and the government. All of this is supported by a fantastic staff team, a highly active Board of Trustees and the National Numeracy Leadership Council.
We have an exciting new role for a skilled partnerships fundraiser to join our supportive team. You will spot and develop opportunities to establish new partnerships, as well as manage and help develop our group of amazing partners.
This role would suit a fundraising or partnerships executive, or equivalent, looking to step up, or it could be a great opportunity for someone looking for a new challenge and keen to take the lead on an increasing number of innovative, high-profile national partnerships.
You’ll need to communicate the vital importance of our goals in a way that persuades organisations to work with and, crucially, to fund our work. New business development and ongoing relationship management are crucial as we seek to establish long-term partners and sustainable income streams for the organisation. As Partnerships Manager, you will play an important role in realising our vision.
We are looking for someone who is flexible, a self-starter and able to use their own initiative to generate ideas as well as leads. It’s not imperative that you come from the charity sector as long as you can show us that you have relevant transferable skills and an understanding of what it takes to be successful in this role. We welcome applications from people who may have struggled with maths and numbers and have a personal understanding of the experiences of our beneficiaries.
National Numeracy is based near Brighton but with significant home working potential. The expectation is that you will be in the office occasionally when the work requires it, but we offer significant flexibility opportunities. The role may include regular travel to London and beyond.
We welcome applications from candidates looking to work either four or five days per week.
Applications without a cover letter detailing why you want to work for National Numeracy and detailing the ways in which you are a good fit for the role will not be accepted.
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a dedicated, inspiring and forward-thinking healthcare charity and whose mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.
In this exciting role, you’ll help optimise and develop our supporter and member acquisition programme.
Reporting to the Head of Supporter Engagement, you’ll recruit, retain (welcome), and reactivate individual supporters and members, ensuring they have the best experience, maximising lifetime value. You’ll work closely with the Supporter Engagement Manager as required.
In addition, you’ll expand the acquisition portfolio, initiating and/or managing a variety of acquisition and reactivation methods and channels, attracting new audiences through methods such as Face to Face, Digital, Telephone fundraising, Weekly Lottery and Lead Generation.
- Do you have experience in developing and managing a range of direct marketing/fundraising channels and campaigns?
- Are you highly numerate and able to set and manage business plans and budgets?
- Do you have experience of using CRM databases and using data to provide audience insight?
- Have you got excellent communication and interpersonal skills and the ability to build effective relationships?
We’re looking for an innovative, highly organised, self-starter, with the ability to plan and deliver campaigns in a timely manner. You will have strong attention to detail and be able to manage multiple projects whilst working to tight deadlines.
This charity is able to offer home-based working across the UK.
Benefits include a competitive pension and holiday entitlement, life assurance, training and development investment, shopping discounts, cycle to work scheme and an Employee Assistance Programme.
If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.
Want to know more? For more information on this opportunity including a job description please apply here now and a consultant will be in touch to discuss furhter.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Business Intelligence Developer
Position type: Full time, permanent, 37.5 hours per week
Responsible to: IT Business Analysis Manager
Direct reports: None
Location: Truro, Cornwall (hybrid – mixture of office and home working) or remote working (UK only) may be considered (with regular travel to Truro at least 4x per year).
About the Role
As a Business Intelligence (BI) Developer, you will collaborate with our Business Analyst (BA) Manager to design, develop, implement, document, and maintain robust data modelling and reporting solutions. Your role will involve hands-on work, including prototyping solutions, testing ideas, and collaborating with organisational colleagues. Working closely with our Data Manager and Data Technician, you will also contribute to our data warehousing solution and the development of data pipelines and be responsible for data preparation, modelling, and utilising DAX. You will also work closely with our fundraising Insight team, creating analytic solutions to support our fundraising efforts.
Who are we looking for?
We are seeking an individual who is passionate about data and analytics and possesses meticulous attention to detail. You should be driven to produce high-quality solutions. Excellent written and verbal communication skills and the ability to prioritise tasks and efficiently manage multiple responsibilities are essential. Furthermore, you should have experience with the following technologies and a solid understanding of querying, query optimisation, dimensional modelling design, and data visualisation techniques:
- BigQuery
- SQL
- Power BI
- DAX
- Google Analytics
What you will be doing in the role:
- Working with people across the organisation to understand their analytical requirements.
- Developing, testing, and implementing analytical solutions and data visualisations that empower teams to gain valuable insights from their data.
- Taking ownership of new and existing data models.
- Managing the lifecycle of data models and reporting solutions.
- Working with the BA Manager to define best practices and facilitate knowledge sharing for Power BI development, governance, and deployment across the organisation.
- Ensuring that development aligns with the overall BI strategy and adheres to best practices.
- Responding to incidents and change requests related to existing solutions via our AutoTask helpdesk solution.
- Updating and managing tickets appropriately and timely as the Service Desk Manager sets out, ensuring good communication and customer satisfaction.
- Composing technical and team documentation as required.
- Collaborating and demonstrating analytical solutions to the broader team before roll-out.
- Offering input and advice on processes and practices to improve the team's efficiency and effectiveness.
- Assisting with implementing new solutions, as necessary, with the Business Systems Transformation project.
- To undertake any other duties as requested by the IT management team per the scope and responsibilities of the role.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.
KEY RESPONSIBILITIES
Logistical support
- Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
- Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
- Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
- Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work
Financial support
- Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
- Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
- Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
- Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
- Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
- Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
- Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
- Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
- Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements
- Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
- Engage with and provide feedback on projects and strategic reports developed by other members of the team
- Work flexibly and undertake tasks to support Student Minds colleagues as needed
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.
Key responsibilities
Liaison support
- Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
- Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
- Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub
Digital and resources support
- Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
- Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
- Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
- Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
- Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
- Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
- Actively participate in the testing and embedding of new digital systems being led by the Digital
- Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements
Financial support
- Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
- Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate evaluation data from Sector Improvement events (online and in person)
- Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
- Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
- Support the Sector Improvement Team and Award Managers to enable efficient Award
- Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
- Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
- Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
Principal Accountabilities:
As Marketing Executive in the Marketing & Communications team, you will support our marketing activity to help grow our brand, our supporter base and increase engagement with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for digital communications delivered via content on our website, social channels and email to support the delivery of Ben’s overall Health & Wellbeing content strategy.
- Develop our social media channels to grow audiences and increase engagement with the people we support, and who support Ben
- Produce high-quality content that key audiences will find interesting and useful and meets strategic objectives
- Support to develop a programme of regular content for social channels, email and website and maintaining and updating calendars as appropriate
- Work with the Digital Marketing and Engagement Manager to plan and deliver the Health & Wellbeing calendar of awareness content and engagement
- Plan and deliver all digital communications in line with the overall campaign/content planners and internal processes are managed effectively
- Plan, create and develop content which is tailored to audience personas
- Work with colleagues to develop content that is relevant for our audiences and is channel and brand appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
- Support online advertising (social, retargeting and PPC)
Experience required:
(E = Essential / D = Desired):
- 2+ years content writing experience
- Writing, creating and producing content in multiple formats for various audiences and touch points
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation
- Creating effective content and supporting others to do this
- Understanding and application of brand guidelines
- Excellent spelling and grammar, with the ability to change the tone of voice dependent on the audience
- Practical content gathering, writing, and editing
- Managing online and social media advertising campaigns
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications
- Use of CMS, web platforms such as Umbraco
- Use of collaborative tools such as Google Drive, Trello, Teams etc
- Social media channels, analytics and scheduling software e.g. Sprout Social
- Using a test and learn approach to increase engagement
- Working in a collaborative and consultative way with in-house teams, taking account of others priorities and helping others to achieve their goals
- Strong organisational & project management skills
- Experience of working for a charity or not-for- profit organisation (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification (D)
- Digital marketing qualification
- High level of computer literacy and the ability to pick up new systems and software quickly
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques
- Understanding of how data describes audiences and how this impacts the development and evaluation of content
- Great understanding of user journeys
- Understanding of charity working regulation and standards (D)
- Understanding of the automotive industry of its needs and requirements (D)
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
As our Executive Assistant (Maternity Cover, 0.8 FTE, Fixed term for 12 months), you will play a crucial role in developing and supporting our charity and strengthening our administration and governance. You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Senior Leadership Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, you will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.
Key responsibilities:
Chief Executive Officer assistance
- Email and calendar management: helping to prioritise demands, responding to correspondence on behalf of the CEO and following up with contacts post-meetings.
- Arrange meetings and itineraries and coordinate travel as required.
- Stakeholder management support: utilising CRM to maintain updated databases for organisational contacts; support with the completion of contracts and registering purchase orders with suppliers,where the CEO is the lead contact.
Meeting management
- Plan and coordinate relevant meetings to ensure they are purposeful and relevant. These will include Board meetings, Senior Leadership Team Meetings, Leadership Group meetings and any other general committee meetings.
- Provide logistical and administrative support for all meetings, arranging suitable meeting premises or software, preparing and circulating agendas and meeting papers in consultation with the relevant participants (e.g. Chair of the Board, CEO and Senior Leadership Team).
- Coordinate catering requirements and liaise with the finance team to make purchases.
- Take high-quality and accurate meeting minutes and circulate them for appropriate approval and sign-off.
- Ensure prompt follow-up with agreed action points and follow through with ongoing delivery of commitments.
Governance support
- Provide administrative support where applicable to meet the charity’s requirements with
- Companies House and the Charity Commission.
- Support with Trustee recruitment, induction and training.
- Support the charity’s continuous improvement and compliance using tools such as the Governance
- Code.
Senior Leadership Team coordination
- Support with coordinating multi-stakeholder meetings, and liaising with internal and external stakeholders.
- Support members of the Senior Leadership Team or their guests with the use of our core systems and software (Google Workspace, Google Meet, Slack, Mural, Zoom).
- Process any travel expenses for the Senior Leadership Team.
- Manage charity records: provide historical reference by supporting procedures for the retention and disposal of records.
- Welcome guests and provide tours of facilities or support guests to use online meeting software where required.
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post.
- Provide cover for other team members as necessary to ensure seamless operations and support across the organisation.
- Work to agreed charity and personal targets.
- Attend regular team meetings with Student Minds colleagues.
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements.
- Ensure equality and inclusion responsibilities for your area of work.
- Undertake training and attend conferences as appropriate.
- Engage with and provide feedback on projects and strategic reports developed by other members of the team.
- Work flexibly and undertake tasks to support Student Minds colleagues as required.
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Head of Finance
The Landscape Institute are delighted to be advertising the role of Head of Finance.
To fill this position, we are looking for a Head of Finance professional who can help build a positive, supportive work culture that aligns with our strategy. Reporting directly to the CEO, the Head of Finance is fundamental to our success as a membership organisation and charity.
This is a critical position within the senior leadership team and will operate at a strategic and operational level, taking overall responsibility for the financial management, financial risk management, procurement and compliance functions. The post holder will be a qualified accountant who is responsible for the development of financial strategy, long term financial forecast, management accounts, reports, organisational performance and framework as part of a dynamic senior leadership team. The role requires an individual capable of thinking strategically and being hands-on.
To fill this position, we are looking for a highly knowledgeable individual who has significant previous experience operating within a charity and membership organisation.
To be successful you will have
- A qualification in accountancy (CIMA, ACCA, ACA, CIPFA) and an active member of a professional body/network.
- Extensive experience of providing financial leadership and oversight in organisations.
- Demonstrable experience of leading change, building organisational capability, and driving performance and inclusion, in a people positive manner.
- Experience of leading and co-ordinating organisation-wide business plans, monitoring and evaluating performance in line with financial resources.
- Strong knowledge of charity governance and company law and regulatory bodies returns relating to charity and company finances.
- Knowledge of financial regulations, including statutory accounting, budgeting, forecasting management reporting and cash management.
- Ability to successfully interact with the Board and other key stakeholders and lead presentations to the Board and sub committees on financial matters.
- Recent experience of producing annual consolidated statutory accounts, in compliance with FRS102 and supporting external and internal audits
If you have the skills, energy, and passion to join us on this exciting journey, we would love to hear from you.nance.
The client requests no contact from agencies or media sales.