Customer Insight Marketing Research Manager Jobs in Bournemouth, England
Continuous challenges. Heaps of autonomy. Involvement in absolutely everything.
National Operations Manager
£52,000 - £60,000 plus
Reports to: Head of Retail Operations
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Home Based (travel required throughout the UK, including our Stratford and Oxford locations)
Closing date: 21st April 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: There will be a 2 stage interview process for this role
At Cancer Research UK, we exist to beat cancer.
We're looking for an inspiring National Operations Manager to support and deputise for the Head of Retail Operations, and you will be the central point of contact for Retail for both internal and external stakeholders.
You will be the central point of contact on all day to day operational, development and income opportunities for Retail, leading on and implementing projects which have potential national scale. As well as successfully develop and lead the retail support team to deliver retail and wider trading objectives.
What will I be doing?
Work with the Head of Retail Operations in the development of the retail strategy to deliver the 10-year plan and growth projections.
To provide leadership and direction on a number of complex projects, identifying and supporting the KPIs, recruit project team/stakeholders and provide timely updates to the head of retail operations.
To provide leadership to the retail support team, ensuring objectives and kpi's are met and delivered.
To build an effective and collaborative relationship with, and provide leadership and direction to, the Operational Support Manager to ensure trading's service and support needs are delivered.
To develop excellent relationships and work collaboratively with key internal stakeholders and CRUK departments both inside and outside of our directorate. As well as providing advice and information to the Divisional Business Managers, where appropriate provide support with projects and trials.
To build a network of external experts, to ensure sector knowledge remains current and future thinking and available to Retail SLT.
Deputise for the Head of Retail Operations in their absence.
What are you looking for?
Significant analytical skills and the ability to work with complex information. Experience of identifying, monitoring and meeting customer needs using sector lead insights.
Commercial or charity retailer with experience in a field management capacity of working in a large and complex organisation, understanding leadership and management of multi-site retail shops at a national or regional level.
Experience in working within a large complex, matrix led organisation, comfortably navigating stakeholder requests and representing retails own strategic aims and goals.
Experience of initiating and implementing change, receptive to new ideas and able to participate fully in developing business plans and strategy.
Evidence of strong leadership and people management, inspiring and empowering team members to believe in the vision and direction of a role, its department and the organisation. As well as experience of Project Management including development, implementation, review and monitoring success.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
As the Trust and Grants Manager, you will be responsible for generating income from trusts and grants. Based within the Development Team you will look to identify funding opportunities to secure funds to ensure the Hospice successfully achieves its objectives and development plan. With experience of writing bid writing, trust applications and reporting you will have excellent attention to detail and effectively manage deadlines. We are looking for an excellent team player and communicator who is ambitious and solution focussed and has the energy and passion to drive forward our aspirations and operational goals.
Remote or Hybrid working considered.
The client requests no contact from agencies or media sales.
Role purpose:
To support the development of innovative teaching and learning resources underpinned by our Skills Framework, across our portfolio of qualifications and accredited awards.
Main duties and responsibilities
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To develop engaging and accessible learning resources using a range of different formats, which supports learners to develop essential skills through leadership opportunities.
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To build and deliver online learning and training for both learners and tutors.
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To use data and research available to generate ideas and concepts for new and existing programmes.
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To support engagement with centres (customers) and learners to gather feedback and grow ideas to support programme development.
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To collaborate with suppliers such as graphic designers, when required, to develop high quality, visually appealing branded learning resources.
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To support projects with third party suppliers or subject matter experts when required, to meet customer need.
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To develop, enhance and sustain close working relationships with colleagues to support the programme development process.
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To keep up to date with relevant insights and emerging trends to enhance the learning experiences we can provide.
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To contribute to effective communication about our programmes, by working closely with the marketing and communications team and business development team to support messaging.
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To be an active part of internal project teams when requested, to support the organisations goals.
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To be an active member of the Innovation and Standards Directorate and to carry out any other reasonable duties as requested by the Head of Innovation.
Skills, experience and knowledge
Required/essential:
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Proven experience in developing high quality learning resources for young people and/or educators.
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Knowledge and experience of developing skills through learning programmes.
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The ability to problem solve and innovate new ideas.
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A passion for designing effective learning experiences.
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Project management.
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Self-starter with the ability to be proactive and driven to make improvements.
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A proven and confident communicator with a high level of written English and excellent attention to detail.
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Experience of supporting multiple projects and products to time and budget.
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Able to develop strong relationships with those around them.
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Able to complete tasks independently and / or as part of a team.
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Competent with IT (including Microsoft Office).
Desired:
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Experience using design tools such as Canva.
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Experience in managing third party suppliers on projects, such as graphic design or subject matter experts.
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Understanding of writing or delivering qualifications.
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Experience of developing online learning using tools such as articulate, Moodle or similar.
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Comfortable presenting in front of people.
Personal qualities
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Highly driven and motivated approach to work.
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Self-motivated.
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Able to work across teams.
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Self-starter.
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Passionate about creating high quality learning opportunities.
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Naturally curious and proactive.
The client requests no contact from agencies or media sales.
This role will lead on providing senior technical advice, leadership and guidance to the planning, delivery and monitoring of communications activities across the organisation.
Are you an ethusiastic and creative individual that enjoys supporting and working with others? Are you interested in championing Action Hampshire's communication activities?
The successful candidate will join our existing communications team and support our communications and engagement. This role will lead on providing senior technical advice, leadership and guidance to the planning, delivery and monitoring of communications activities across the organisation. This includes supporting on elements of our communication activities; newsletter creation, website maintenance, graphic design and social media.
We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve exploring and implementing a data visualisation tool to efficiently monitor and review the reach and effectiveness of Action Hampshire’s communications (including social media platforms, newsletter, website hits and publication downloads, event attendance).
As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team.
Key tasks include:
- Providing leadership enabling the delivery of high quality, impactful, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
- Provide support and work with our Communications Officer and Communications Administrator to ensure we are alignment with our communications strategy
- Explore and implement a data visualisation tool to efficiently monitor and review the reach and effectiveness of Action Hampshire’s communications
- Work collaboratively with colleagues across the organisation and build relationships with our members and users
For almost 75 years, Action Hampshire has supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.
There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.
The client requests no contact from agencies or media sales.
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.