Customer Operations Coordinator Jobs in Battersea, Greater London
The Major Gifts Stewardship Assistant is responsible for an existing portfolio of approximately 150+ individual, trust, and corporate donor relationships. Main responsibilities include:
· Maintaining the current portfolio of donors.
· Uplifting donors to give at higher levels, where possible.
· Supporting the trusts and foundations of new business processes through research and outreach.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid (at least 2 days in office per week)
Salary: £28,011.50 per annum
Job Purpose:
To be an integral part of the Philanthropy team, providing stewardship to individuals, trusts and foundations, and corporate supporters (typically, yet not exclusively, at the £5,000 to £20,000 level). You will be responsible for a portfolio of major donors, ensuring their continued support of MSF.
Requirements
KNOWLEDGE, SKILLS & EXPERIENCE
Essential:
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills.
• Ability to deal with people at all levels and from a wide range of backgrounds.
• Accuracy and excellent attention to detail.
• Proven organisational skills with experience of managing multiple tasks and prioritizing effectively.
• Experience of working in an office environment, maintaining effective administrative systems and procedures.
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas.
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.
• Computer literate and confident in using all Microsoft Office programs.
• Fluency in written and spoken English.
• Commitment to the aims and values of MSF.
• Willingness to travel within the UK.
Desirable:
• Work experience in fundraising, marketing, or sales.
• Experience in bringing in income against targets.
• Experience of working with senior decision makers.
• Experience using a CRM system.
• Interest in international, humanitarian work.
• Willingness to travel internationally.
Other information
Recruitment timetable:
• Closing date for applications: 6 May 2024, 11.59pm (BST)
• First and second round interviews: w/c 13 May 2024
Please note, you will be asked to complete a task as part of the interview process.
Right to work in the UK
Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact us.
Accessibility
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know.
Examples of adjustments we can make:
• offering you an alternative if you are unable to use our online application system.
• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.
Diversity, Equity, and Inclusion
We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Safeguarding
MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.
Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.
We look forward to receiving your application!
The client requests no contact from agencies or media sales.
Regional Youth Worker - London
Salary: £27,000
Location: Flexible, based at our office in Aldgate East, with travel throughout the London region and occasional remote working.
We are looking for an experienced Youth Worker, to deliver training sessions and projects to young people through youth centres, community groups, schools and alternative provisions across the London Region, and to ensure our programmes are fit for the future.
We are an award-winning national charity which trains over 9,500 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.
As the StreetDoctors Youth Worker in the Region, you will deliver high quality training, develop new partnerships and maintain positive relationships.
The key areas of focus include:
● To deliver training sessions to young people and partners to required quantity and quality, and support the development, testing and implementation of new training content.
● To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
● To support the management of volunteers and provide the best volunteering experience possible.
At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We particularly encourage applications from candidates who are currently underrepresented in our StreetDoctors staff team. These include people from Black, Asian and minority ethnic backgrounds, LGBTQI+ and disabled people.
To empower young people through training to keep safe, save lives and be part of the solution to street violence.
The client requests no contact from agencies or media sales.
Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. We work across three continents and within multiple sectors with many organisations.
We are looking for an experienced Business Development and Advisory Manager to join our committed team, who will hit the ground running.
Key tasks and responsibilities:
-
You will manage and grow Stronger Together’s business relations in a variety of sectors, both in the UK and globally to generate funding and drive impact. This includes taking the lead in developing project proposals for clients.
-
You will deliver interactive training workshops and deliver premium quality services to businesses to support them to embed responsible recruitment and fair work and tackle modern slavery in their operations and supply chains.
-
You will project manage all client projects from start to finish.
The role is diverse with opportunities to generate new funding to drive impact, project manage and implement training and activity with a variety of businesses, and to try out new ideas. You will work remotely, but in close cooperation with the Head of Business Development, and rest of our growing team across the world.
Who you are:
-
An experienced professional with an in-depth understanding of and subject matter expertise on working with businesses on responsible recruitment, ethical labour practices and modern slavery, and significant experience in business engagement/developing and managing senior management corporate sponsor relations (min. 5 years’ experience).
-
The ideal candidate should have experience in a business development role, a track record in building and developing business relations, and strong experience of giving presentations, delivering pitches and closing deals.
-
Experienced in maintaining and developing corporate sponsor relations including writing client and grant proposals.
-
An excellent trainer, with experience of delivering training to businesses.
-
A strong project manager and great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those.
-
A professional who has worked with or within the construction, manufacturing, consumer goods, apparel, finance or care sector on responsible business behaviour.
-
An excellent communicator, both verbally and in writing, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the organisation professionally at a variety of events.
-
A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders.
-
Someone with a good eye for detail, whilst retaining sight of the bigger picture.
What we can offer you
-
A permanent contract (0.8 FTE or full-time).
-
A competitive salary (salary band £39,861 - £51,248 gross annually; pro-rata if 0.8 FTE) and enhanced employee benefits.
-
Being part of a growing, innovative, and exciting not for profit organisation.
-
A friendly global team which is passionate about and committed to fair work, ethical recruitment and systemic change.
-
Flexible and family-friendly working arrangements.
-
Working remotely (UK-based), with regular online meetings and social team gatherings and in-person meetings as required.
Details: Closing date: 26/04/2024 | Interviews: Thurs 09/05/2024 | Starting date: ASAP
To apply: Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Business Development and Advisory Manager’ in the subject line.
The client requests no contact from agencies or media sales.
We are seeking a creative high value fundraiser who will lead the strategic growth and innovation of the Friends and Patrons programmes. Established 6 years ago, the schemes have seen impressive growth and now bring in almost £1million per year. There is still huge potential for development, expansion and innovation.
You will be an ambitious individual with a background in managing mid- and high-value membership schemes. With a focus on stewardship, cultivation events, and collaboration with the rest of the Philanthropy team, you’ll drive engagement and uplift donors.
As Friends and Patrons Manager, you will:
- Lead the strategic development of the Friends and Patrons programme, with a focus on innovation and driving growth
- Oversee the stewardship journeys of Friends and Patrons (£55 to £20,000), with a portfolio of your own donors giving at the higher level
- Responsible for day to day management of the Royal Albert Hall America Patron Scheme
- Work with the Executive Events Manager to deliver an engaging programme of cultivation and recruitment events
- Work closely with the rest of the Philanthropy team to identify opportunities to uplift donors and secure major gifts
- Provide leadership and support to the Friends and Patrons Officer and the Friends and Patrons Coordinator
Ideal skills and experience:
- Demonstrable experience of managing and developing mid and high value patron schemes, donor giving circles or equivalent
- Experience testing and implementing creative fundraising strategies to engage donors with and grow income from membership schemes
- Exceptional interpersonal and relationship-building skills, with ability to engage with a wide range of stakeholders of all levels
- Line management experience, and keen interest in motivating and developing direct reports
- A creative flare, team player, proactive and ambitious
- Passion for the arts, sciences and the work of the Royal Albert Hall
Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. This role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.
Expert recruitment for fundraisers and charities.