Customer service administrator jobs near Birmingham, West Midlands

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Top job
Macmillan Cancer Support, Remote
£20,000 - £26,500 per year
Looking to gain customer care experience within a large and successful charity?
Posted 6 days ago

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Closing today at 17:00
Bath and West Community Energy, Remote
£26,000 per year pro rata
Administrator: Maternity Cover
Posted 1 week ago
Closing tomorrow
British Heart Foundation, Birmingham (Hybrid)
£19,500 - £21,250 per year p/a + benefits
Posted 1 week ago
Birmingham Voluntary Service Council, Remote
£21,964 - £23,791 per year
Posted 1 week ago
Cruse Bereavement Support, Smethwick (Hybrid)
FTE £26,780 (prorated £21,424) per year
Posted 2 days ago Quick Apply
One Million Mentors, Birmingham (Hybrid)
£25,000 per year
Posted 2 weeks ago Quick Apply
Closing tomorrow
St Germain's Emotional Wellbeing Service, Birmingham (Hybrid)
£275 per day, 5 days per month for 6 months initially
Posted 4 weeks ago Quick Apply
Closing in 5 days
Myaware, Remote
This is an exciting opportunity to join the myaware team to lead and develop our support service provision!
Posted 2 days ago Quick Apply
Coventry Cathedral, Coventry (On-site)
£17,539 for 21 hours / week
Lead Fundraiser to maintain fundraising plan for the Cathedral focusing on major grants while managing and supported by donor coordinator
Posted today
Page 1 of 6
£20,000 - £26,500 per year
Contract, 5 Month Contract, Full-time
Actively Interviewing
Job description

Supporter Donations Assistant (Peak Season)

Full-time (34.5 hours with flexible working)

Fixed Term Contract (until 31/12/2022)

Dual London/Home banding: £23,000- £26,500 per annum

National banding: £20,000 to £23,000 per annum

Looking to gain customer care experience within a large, complex, and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

The Supporter Care department is looking for Supporter Donations Assistant in their Supporter Donations Peak team. You’ll be processing high volumes of income and inputting them on the income system, resolving queries from our supporters, sending personalised thank you letters and helping to process Gift Aid sponsorship forms received from the World’s Biggest Coffee Morning. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

We would love to hear from people who:

  • Are target driven and someone who always meets deadlines
  • Have an eye for detail
  • Like working in a large, fast-paced team
  • Enjoy repetitive tasks and high-volume processing
  • Able to pick up new systems and processes quickly
  • Strive to offer unrivalled customer service

As a member of our high performing Supporter Donations team, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources; you’ll have the opportunity to send personalised thank you letters to these amazing supporters.

About us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self at work.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team for advice and recruitment adjustments. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).


Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan People Services Team.

More about Macmillan Cancer Support

At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more

Posted on: 30 June 2022
Closing date: 22 July 2022 at 23:59
Tags: Admin,Fundraising