Customer service administrator jobs near Birmingham, West Midlands

The postholder will be responsible for supporting Bath and West Community Energy (BWCE)'s small and dynamic staff team in project delivery and supporting the development of organisational systems, maintaining them on a day-to-day basis. The postholder will have a specific role supporting the Board and coordinating Board and Member meetings, and in the delivery and financial reporting for an EU funded project called REDREAM.

Bath & West Community Energy is a not for profit, Community Benefit Society. Since 2010 when it was set up, BWCE has built over 12 MW of community owned solar power systems and one small hydro scheme, enough power to meet the equivalent annual electricity demand of around 4,000 homes. BWCE is working to put people at the heart of the energy transition, placing ownership and control of energy in the hands of consumers via clean energy projects that actively involve and benefit local communities.

an you deliver exceptional customer service and aspire to make a real impact on our customer journey?

About the role

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising and volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.

Developing an excellent understanding of the British Heart Foundation's (BHF) and CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with BHF data policies.

Supporters are at the heart of everything we do, and we believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life saving research

Working arrangements

Working hours are 9-5, Monday to Friday.

Your working week will be split between home-working and one day per week in our Birmingham Office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.

About you

As our ideal candidate, you are a self-starter, with excellent attention to detail, and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships. 

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/ inputting of information. This will be matched by your data entry and manipulation skills and ability to proofread.

With excellent numerical skills you’ll also have the following skills and experience:
• Ability to use own initiative and manage own workload
• Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers.

About us
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We celebrate diversity and make inclusion part of what we do every day. It sits at the heart of our People Experience. Our aim is for all our colleagues and volunteers to bring their true self to work.

What can we offer you

Our MyBHF Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. Alongside your Customer Service Advisor role, we offer opportunities to complete apprenticeships. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.

Our generous staff benefits include:

• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams or at our Birmingham office.

Job Title: Grants Administrator
Salary: SCP 22 – 25 (£21,964 - £23,791)
Responsible to: Senior Grants & Relationships Manager
Location: Fully remote
Hours of work: 35 hours per week
Duration: Fixed Term Contract until 31 March 2023

Grants Administrator

Are you an experienced administrator with excellent data handling skills?

Do you have excellent organisational skills and experience of handling sensitive and confidential data?

We are looking for a Grants Administrator who has the ability to provide excellent administrative assistance to the Grants team. The role will involve ensuring that incoming and outgoing email correspondence are handled and processed appropriately, answering general queries about the project and accurately taking and relaying messages.

The postholder will ensure that all appropriate documentation is made available, and is in line with GDPR, as well as providing secretariat support to external on-line and in-person meetings as and when required. You should have strong IT skills with a good working knowledge of Microsoft Office and have a positive and solutions-focused attitude. We are looking for candidates who can communicate effectively with colleagues, as well as external contacts.

Working for BVSC

BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.

Our organisation’s culture is underpinned by our 4 core vales – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.

Terms and conditions

• 35 hour working week.
• 29 days annual leave a year
• 5% pension contribution with life insurance

Work-life balance

• Hybrid working, allowing staff to divide their working hours between our city centre office and their home
• Flexible working arrangements available for staff,
• A flextime system is in place for staff
• We offer up to 7 days paid leave per year for undertaking voluntary work or public duties
• We provide generous maternity and paternity pay

Staff development

• We support staff to undertake training and development, providing funding and time off for study

Values based approach

• We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals

Wellbeing

• We offer free access to a range of wellbeing platforms
• BVSC offers all employees a suite of wellbeing support

We are looking for candidates that can demonstrate the following BVSC organisational values:

Commitment: Making a positive difference through passion, innovation and social action

Collaboration: Connecting people and organisations to work together to improve lives

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham

Integrity: Building trust through delivering excellent outcomes

We are committed to diversity and inclusion and believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC.

We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.

Closing date for applications – Friday 15th July at 10am

Interviews to take place – Wednesday 27th July

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This is an exciting and busy role, and involves supporting our nine West Midlands branches, with the focus on helping branches to reduce waiting lists and implement new policies, procedures and processes. The year ahead will involve the migration to new telephony, and data base systems, and the successful candidate will be at the forefront of these changes. The focus of the role is to support local branch teams provide high quality service provision across the West Midlands.

The role also involves undertaking an annual audit of services provided by volunteers in the branches, in order to determine strengths and challenges, to achieve the highest quality services for bereaved people. The successful candidate will be required to provide a prompt and proactive response to safeguarding issues and complaints, adhering to Cruse policies and procedures. This includes the undertaking and/or coordination of investigations, prompt responses to complainants or incidents and follow up locally as needed. We also expect the Service Coordinator to support fundraising teams with information to submit tenders, applications and bids

The work will be mainly home-based, but with regular travel to meet with branch teams when required.

You will require experience of line management in the voluntary sector and leading a dispersed volunteer workforce.

Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? 

Join us and to carry out a key and pivotal role for St John Ambulance.  My Support Service provides critical support to the organisation. Customer-focused, passionate about service delivery and keen to support across the wide range of topics, this important team keep St John Ambulance running effectively. 

This is a new and excellent opportunity to join the My Support Service function delivering specialist administrative support for day-to-day transactions across employees and volunteers within St John Ambulance. You will enjoy a varied role, providing support in a number of key areas such as Payroll, Finance People and Fleet. 

The role benefits from a competitive salary, generous pension, 33 days holiday (including bank holidays), options to buy and sell holiday, Blue Light and NHS discounts, life assurance, eye care and mental health, wellbeing tools and volunteering days.  It will also provide opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• At least 12 months experience in an administrative role
• Ability to work on own initiative, as part of a team and under direction from line manager
• Good IT skills across standard MS Office applications (Word, Excel, PowerPoint)
• Excellent customer service skills and attention to detail
• Excellent planning & organisation skills and a good team player

About the Role:

We have a number of positions available and welcome applications from part-time applicants, please state on your application the hours you are available to work.

• Being the first point of contact for staff, line managers, volunteers, customers and suppliers, providing an effective resolution at the first point of contact whenever possible
• Responsible for providing administrative support effectively across at least 3-4 subject areas
• Using a wide range of systems and processes to manage and resolve enquiries
• Where an enquiry cannot be resolved at first point, own the task to resolution, or escalate through appropriate channels

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately about equity, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

Age UK's Digital and Technology team are recruiting for a Service Request Analyst.

The successful applicant of this fantastic home-based opportunity will deliver the efficient and timely fulfilment of all IT service requests within Age UK.

Working within a friendly and supportive team, you will contribute to continual service improvements, ensuring all improvements are aligned to business objectives and deliver an excellent end user experience.

Utilising your skills and previous experience you will maintain the IT Asset Register, manage the lifecycle of assets, assist with the facilitation of audits and reporting, and carry out JML (Joiner Mover Leaver) processes for colleagues across the whole charity.

This fulfilling role offers home-based working and would suit a proactive and friendly person with experience in service requests.

Please note that due to some of the essential functions of the role, the successful applicant must be UK based.

You will have:

• Experience as a Service Desk Analyst or other relevant skills and knowledge
• A proven track record of delivering outstanding Customer Service.
• Experience in delivering customer service in a complex environment.
• A strong working knowledge of ITSM or other Incident and Request logging tools.
• A background in Service Desk with a demonstrable knowledge of how ITSM processes are utilised to deliver service.
• A solid understanding, of the Joiner Mover Leaver process and how this relates to end user experience.
• Excellent stakeholder management skills with an ability to understand and translate requirements.
• Demonstrable experience of carrying out IT processes, with experience of managing end users' expectations in an IT environment.
• An excellent knowledge of and ability to implement an outstanding Customer Services approach
• High IT literacy with experience in documenting all Customer interactions and procedures.
• Proven analytical and problem-solving skills.
• An understanding of asset management and procurement processes.
• An ability to work with a variety of suppliers and to understand how these relationships impact service delivery.
• An ability to use monitoring tools and provide analysis, to understand and interpret complex procedural documents.
• The ability to translate IT jargon into comprehensive end user guides.
• An understanding and ability to comply with data protection laws, in particular in understanding the impact of the current Data Protection, GDPR and other related UK or EU-driven regulatory compliance initiatives.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Location: Homebased in the North East or Yorkshire, England

A fantastic opportunity has arisen for a full time Casework Administrator on a 12 month fixed term contract to join the North East & Yorkshire Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting the volunteer network including our highly trained caseworkers. You will be call handling, signposting and triaging initial enquiries, dealing with elements of some cases and at at times, dealing remotely with cases in full in collaboration with SSAFA branch volunteers and other service charities.  In doing so you will utilise a computerised case management system and Microsoft Office software applications.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new office, working closely with the Regional Casework Manager and Regional Operations Support Manager.

The post is home-based, but you may have to travel occasionally around the North East & Yorkshire Region of England.

About the team

In this new role you will be working closely with volunteers from the eight SSAFA branches in the North East & Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger support team which will include a Casework Manager and a Regional Operational Support Manager.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 successfully and be able to learn the computerised case management system MOSIAC, to a high standard.  The successful candidate will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous to have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with insight and experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.  The successful applicant for this role will be required to undergo a DBS check as part of pre-employment enquiries.

Location: Homebased in the South West

A fantastic opportunity has arisen for a full time Casework Administrator on a 12 month fixed term contract to join the South West Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting the volunteer network including our highly trained caseworkers. You will be call handling, signposting, and triaging initial enquiries.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new office, working closely with the Regional Casework Manager and Regional Operations Support Manager.

The post is home-based.

About the team

In this new role you will be working closely with volunteers from the 8 SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger support team which include 2 Casework Managers, 5 Casework Administrators and a Regional Operational Support Manager.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

One Million Mentors (1MM) is an exciting community-based mentoring programme, quickly growing roots around the UK. Our aim is to recruit train and deploy a million mentors in order to transform a million young lives.

This ambitious programme backs the talents of young people to improve their career chances. 1MM was founded on the belief that through personal, one-to-one mentoring, more young people can grow the knowledge, networks, skills and confidence they need to succeed. 

The Data and Delivery Officer will be the lead person to manage the delivery of the data  required to measure our impact on our main stakeholders (mentors, mentees, employers and youth partners).

Key responsibilities include (but are not limited to):

• Support Head of Tech to deliver 1MM’s requirements around hybrid mentoring by
• perform ongoing technology risk assessment and implement measures to de-risk delivery of hybrid mentoring platform.
• Support the Chief Commercial Officer to implement the 1MM data strategy across the organisation including compliance with GDPR requirements. 

Monitoring and Reporting Lead

We are looking for an experienced Monitoring & Reporting Lead to join our newly established and quickly growing Evidence & Impact Team.

You will be working for a charity that represents 100% of the NHS charity sector in the UK as members. Helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Monitoring and Reporting Lead

Location: Warwick – Homeworking/ Flexible working with regular travel

Salary: £35,500 - £41,000 per annum

Hours:  Full time - 35 hours per week

Benefits: 10% pension contributions, 28 days annual leave, access to Reward Hub and weekly wellbeing time, training, and development opportunities.

Closing Date: 

The Role:

As Monitoring and Reporting Lead you will work collaboratively with colleagues from across the organisation to further develop and implement monitoring and reporting structures for grants programmes. You will need to be experienced, proactive, creative, and flexible in this, as this is a developing area of work for the organisation.

You will need to work closely with the Grants Team in the development of their grants database to ensure that capability to capture and record KPIs/monitoring data is included in this, and the system can deliver necessary reporting requirements. You will need to be able to analyse data, identify trends, and utilise data visualisation tools to build dashboards, as well as make evidence-based recommendations for software for data analysis and visualisation. You will also be expected to maintain oversight of reporting requirements to corporate partners and funders and provide data to the fundraising team in an appropriate and agreed format.

A key part of the role will be building relationships with the membership of 240 NHS charities to embed a culture of monitoring and reporting and empower NHS charities to see the value and engage with this.

This is an exciting opportunity to join a growing organisation, with the chance to get involved in new projects that will help shape the future of the charity, and help to care for NHS staff, patients, and volunteers.

About you:

This is a developing area of work for the organisation so we are looking for someone proactive and creative, with good attention to detail, who can build relationships, recognises the importance of high-quality data and is experienced in all aspects of data management. We are looking for someone who is keen to learn, develop and be flexible to meet needs in a growing team and organisation.

Essential skills and experience include:

• Experience of utilising CRM systems to record and manage data
• Experience of designing Theories of Change and setting KPIs
• Experience of designing monitoring and reporting frameworks, aligned to Theories of Change, and implementing approaches to collect this data
• Experience of designing outcomes tools and embedding these in projects and programmes
• Experience of commissioning and managing relationships with external contractors
• Experience of utilising data analysis software
• Experience of utilising data visualisation software to produce dashboards (e.g. PowerBi)
• Experience of reporting to funders and supporters

If you are passionate about the health and wellbeing of our nation, we would love to hear from you.

Other roles you may have experience of could include: Data Analyst, Impact Analyst, Monitoring & Evaluation Specialist, Data Manager, Insight Analyst, Monitoring Lead, Reporting and Analysis Manager, Insight Manager

Salary:                             £275 per day
Hours:                           5 days per month (with capacity for the role to grow)
Duration of Contract: 6 months (initially)

St Germain’s Emotional Wellbeing Service (EWS) has grown from an initial offer to our local community during the Covid-19 pandemic, into an established mental health service offering support to people across Birmingham.  We are looking to appoint a Strategic Fundraiser to help us develop the service further and ensure its sustainability. The EWS will transition later in 2022 to become an independent CIO, and there is capacity for the scope and duration of this role to grow with the organisation.  The successful candidate will be willing to work flexibly to achieve the desired outcomes within the allocated time.

The EWS was established in May 2020 to equip people to better manage mental health issues, particularly those caused by or exacerbated by Covid-19. This free service has fast become one of main referral points for GP-based social prescribers in Birmingham. We have supported people at their time of need, whilst waiting lists for secondary services have been at record highs. To date the EWS has conducted more than 1000 support sessions, supporting more than 400 service users. Our Warwick Edinburgh Mental Wellbeing dataset for 2021 showed that more than 85% of service users who completed a course of one-to-one support experienced a statistically significant improvement in their mental wellbeing.

Although currently a sub-committee of St Germain’s Church the EWS is transitioning to independent CIO status.  This role is key to shaping the EWS and enabling it to become a robust independent provider of this essential service.

Role Description

Duties and Responsibilities

• Work with the Emotional Wellbeing Service (EWS) Chair and Service Manager to formulate, implement and review a sustainable fundraising strategy for the service that will include multiple revenue streams (e.g. commissioned contracts, grant funding, regular donations, partnership working etc) 
• Lead on and prepare bids for grant/trust applications that align with the EWS’s long term strategic objectives
• Build relationships with potential commissioners of EWS services, preparing bids and negotiating contractual agreements
• Review and suggest improvements to EWS data collection (qualitative and quantitative) and related processes necessary for funding applications, liaising directly with Service Manager and other EWS team members to fully understand the nature of the work, and to ensure that the right data is collected effectively
• Establish processes for reporting to funders/commissioners, and be responsible for that reporting
• Present reports on stats and fundraising to the transitional Board
• Support the work of our existing funding consultant, reviewing/commenting on their bids 

Essential Competencies

• A track record of effective fundraising, income generation and business development
• Excellent interpersonal skills, able to converse with a wide range of people and build positive relationships
• Ability to network and work with a wide range of people including commissioners, funders, staff, and volunteers
• Excellent written language skills with the ability to communicate complex issues succinctly and with impact
• IT: high IT literacy including experience working with CRM-type databases
• Ability to manage own time and be accountable in a target driven role
• Reliable, trustworthy and honest
• Big picture thinker with good attention to detail 

Desirable 

• Experience of working with mental health projects or services and related outcome measures 

Applying to this Post

When applying please incude a covering letter outlining your suitability for this post and how you meet the above criteria.  Please apply by 12 noon on July 7th 2022.  However, please note that we reserve the right to close applications before this date if a sufficient number of suitable applications are received.

This is an exciting opportunity to join the myaware team to lead and develop our support service provision to ensure the highest level of support for our members living with rare neuromuscular condition, myasthenia.

The role

As National Support Manager you will lead a team of five members, including Benefits and Welfare Officer, Counsellor and National Support Co-ordinators. This role is pivotal in the successful creation of a robust 3-year support strategy to deliver existing core support services and develop new ways to reach and support our members.

This role works closely with the CEO and Management team to achieve myaware’s objectives of providing support to our members, funding effective research and raising vital awareness of myasthenia.

Who are we looking for?

The successful candidate will have a minimum of 2 years experience of working within the charity/healthcare sectors and proven management experience.

A keen interest in or a knowledge/experience of charitable support provision is essential. We are a looking for an innovative self-starter to join our small national team of 20 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. if this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits advisor and telephone or Skype counsellor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 12,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff counselling
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development

Candidates should submit their CV and covering letter by 5pm on Monday 11th July 2022.

This is a fantastic opportunity to join Forestry England’s national operations team. You will be passionate about empowering colleagues, communities and individuals to drive forward our ambition to connect more people with the wellbeing benefits of forests.

As the ‘Active Forests Health and Community Officer’, you will support the site-based Active Forests Coordinators to develop their local programme of activity with a focus on: engaging people with health conditions, those who are inactive and fairly active (as defined by Sport England’s Active Lives activity levels), and those communities which are under-represented in the outdoor sector.

This role sits within the Active Forests programme team which is part of Forestry England’s national recreation team. The Active Forests programme is a partnership initiative with Sport England with the aim of making it easy for visitors to adopt and maintain an active lifestyle, by connecting them with the nation’s forests and providing opportunities for improved health, wellbeing and social interaction.

Taking part in forest activities encourages people to become more active, increases confidence, helps maintain a healthy weight and can alleviate symptoms of long-term health conditions. For these reasons and many more, we aim to connect people with the health benefits of forests and address the inequalities in access to forests and natural spaces.

Activities at each forest site that is part of the Active Forests Programme are coordinated by that site’s Active Forests Coordinator. The Active Forests Coordinator develops an in depth understanding of their local community, sources local activity leaders to deliver a programme of activities at their site, and is responsible for coordinating the marketing and evaluation of the activities.

Purpose of the Job: To provide direction and support to site teams to deliver and demonstrate the health and wider community benefits of participation in the Active Forests Programme at Forestry England sites.

Key Work Areas

1. Working with FE staff and in partnership with local stakeholders, support the delivery of the Active Forests Programme, with a focus on using insight to engage inactive and fairly active people (as defined by Sport England’s Active Lives activity levels), those with long-term health conditions and physical and mental health conditions, and under-represented groups in physical and wellbeing activities in forests.
2. Support production of the annual programme delivery strategy and specific site delivery plans .
3. Work with Forestry England colleagues and other partners to tailor and deliver a programme of activity that will provide opportunities for improved health benefits for specific customer groups.
4. Develop new ways of working by building strong relationships at both a District and National level with Forestry England staff, private sector activity providers, local community groups, health authorities and providers; champion community engagement within Forestry England and raise Forestry England’s profile within the health and community sectors.
5. Support and engage with initiatives allied to this approach, to develop long-term sustainability opportunities.
6. Contribute to delivery of: national products and services; communication plan; monitoring and evaluation programme.
7. In line with the Active Forests delivery strategy compile reports monitoring performance and results, taking corrective action as required.
8. Provide project updates to the programme Board and funders, as required, identifying achievements, monitoring budgets and identifying any risks to business plan targets.

Person Specification – required experience and skills

Essential

• Experience of coordinating the delivery of successful community engagement and/or health and wellbeing programmes for diverse audiences.
• Demonstrable understanding of the barriers specific demographic groups face to engaging in physical activity and with the natural environment (including experience of working with audiences facing mental health issues and/or social exclusion).
• Knowledge of the health sector, public health and social prescribing.
• Experience of managing and delivering innovation in a multi-disciplinary environment/team through effective collaborative working with internal and external stakeholders; proven ability to forge and maintain strong networks and partnerships.
• Excellent communication skills.
• Competent user of Microsoft suite.
• Full UK Driving Licence.

Desirable

• Understanding of the physical activity sector and its organisation/delivery at both national and local levels.
• Knowledge of safeguarding best practice and experience of implementing safeguarding procedures in a community programme setting.
• Experience of developing and working within a successful visitor centric culture.
• Proven project management experience, including experience of successfully delivering project through others.
• Experience of securing funding for community projects.
• Experience of managing project budgets.
• Existing contacts with national and local community groups, services or networks for inclusion and wellbeing.

Key responsibilities:

• To raise funds to support the Cathedral’s business, operations and projects across all areas, with a focus on project fundraising
• To develop and deliver an effective fundraising plan for the Cathedral.
• To work with colleagues on campaigns, bids and applications to deliver income from a wide variety of income streams
• To line manage the donor manager, volunteers or contractors as required in the delivery of the fundraising plan.

Fundraising Plan

• Develop and deliver a clear, focused fundraising plan to deliver the strategy already in place.
• Work with the Dean and other members of the Senior Leadership team to ensure this is owned across all Cathedral departments and that all stakeholders understand and deliver their role in it
• To develop coherent messages for fundraising projects which result in income targets being achieved.

Donor management

• To line manage the donor manager who will be responsible for maintaining relationships with regular donors and managing regular donor income streams.
• To work with the donor manager to increase the regular donor base through promotion and events as appropriate.
• To be an effective representative of the Cathedral with our larger donors and donor organisations in respect of the priority projects being progressed.
• To ensure effective donor management approaches and strategies are in place and are consistently carried out
• To develop our legacy giving programme and manage those signing up
• To ensure the requirements of GDPR are met, good fundraising practice is adhered to and that our CRM records are up to date.
• Develop and consistently deliver effective donor communications using appropriate methods of retaining engagement and providing opportunities for future donations.

Events

• Plan and deliver fundraising events, in conjunction with colleagues as appropriate, including attending events, assisting with guest lists, meeting donors and stakeholders.

Grant applications

• To research opportunities for grants which could be applied for, for both the priority projects but also smaller grants for specific activities as required.
• To work effectively with potential funders to ensure applications are targeted and appropriate
• To make grant bids and / or support relevant colleagues in making these
• To ensure grant criteria (reports, updates, results) are met once grants have been received.

Key Activities and relationships

As Lead Fundraiser you will be responsible to the Chief Operating Officer and part of the Cathedral Operations Team. You will be expected to work closely with colleagues on the Operations Team and support them as well as the Dean and Canons by ensuring fundraising plans and activity support the needs of Cathedral ministries.