Customer Service Administrator Jobs in City Of London, England
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.
About the Role:
- Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
- Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
- Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
- Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.
About You:
- To be successful in this role you will need:
- Educated to Bachelor’s degree level.
- Experience of organising and coordinating meetings and events.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
- Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.
Why you should apply:
Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working (working in office 2 days a week)
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
To apply please submit your cover letter (no more than 1 page) and CV.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Main responsibilities will include:
Administration
- Be responsible for securing contracts by confirming booking information and working with the Head of Budgets, Contracts & Policy to ensure freelance trainer contracts and Service Agreements are in place
- Oversee the general administration of all APD functions including responding to customer queries and feedback
- Process course bookings made via Thinkific and other platforms, ensuring all requirements are noted and passed on appropriately
- Regularly review policies and procedures which relate to sales and bookings Artswork Limited Registered Charity No: 800143 Company Limited by Guarantee Registered in England No: 2150619
- Ensure effective contribution of accurate and timely data required by Artswork and its funders / stakeholders
Finance
- Be responsible for APD budgets including raising sales invoices, reconciling payments and managing deferred income
- Follow anti-money laundering procedures to ensure APD sales are compliant with legislation
- Ensure all finance and operations processes and procedures are rigorously implemented in collaboration with the Finance & Operations team
- Produce budget forecasts for APD and provide monthly updates on current financial position to the Deputy CEO and Head of Budgets, Contracts & Policy
- Chase debtors and regularly report any overdue payments to the Finance team
Strategy
- Contribute to the APD growth strategy through ideas and practical solutions
- Work with the APD team and Deputy CEO in the development of new programmes, routes to market and audience development
Communications
- Help to maintain strong communication channels with all partner organisations and customers
- Provide administrative support in developing regional networks, contacts and partners
- Assist with the engagement of employers and partners for projects and programmes
Administration and Legal Compliance
- Maintain positive professional relationships with our participants, partners and stakeholders •
- Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental policies
- Be a committed champion for Artswork’s Anti-Discrimination Charter
- Maintain and develop personal skills and knowledge through appropriate training
- Perform own administrative duties
- Maintaining positive professional relationships with our participants, partners and stakeholders.
Please be aware that this vacancy may close earlier than the advertised date. If you are interested in the position, please submit an application as soon as possible.
Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our staff benefits system, Perkbox.
We’re looking for a Service Administrator who will work with us primarily in our small but busy Volunteer team providing full ongoing administrative support but also supporting our wider charitable work including occasional direct contact with those we support.
Here are some skills, knowledge, experiences and ways of working which we feel are essential to thrive in this role.
- Strong administrative skills with experience of supporting wide-ranging tasks, whilst comfortable learning and working with new systems.
- Strong attention to detail.
- Knowledge of and experience of maintaining and updating databases and CRM systems, ensuring accurate records.
- Strong organisational and multi-tasking skills, with excellent IT skills.
- A good team player with great interpersonal skills confident talking to members of the public.
Salary: This is a permanent part time role of 22.5 hours per week with a pro rata salary of £25,490 FTE.
Location: This is a remote, work from home opportunity.
Contact us for further details of the job role on 0800 132320.
The Company
We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.
Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.
To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability.
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: As necessary to other offices for team meetings or setting up training workshops, possibly once a month
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
At Versus Arthritis, one of our key strategic goals is to ensure that we are a great place to work and volunteer, and that our people have the skills and resources they need to do the best in their roles. In the Organisational Development team, we have just launched our learning and development framework to align to this goal and create a learning culture for staff and volunteers which is inclusive, flexible and data driven.
Following a learning needs analysis last year, we are excited to be launching several new learning initiatives this year to support our people to do the best in their roles, including diversity and inclusion programmes, mental health awareness and leadership and management skills. The Training Administrator plays a vital part in helping to deliver our goals, ensuring that we have an effective and sustainable learning and development programme.
About the role
The role will be central to coordinating our learning and development journey for staff and volunteers. You will be passionate about creating a learning culture and be the first point of contact for learners, organise online and in-person training workshops, and manage our Learning Management System. You will work closely with the People and Culture teams to build an efficient learning and development service and ensure that learners have access to what they need to engage in our learning and development offer. You will also collate evaluation data and create quarterly reports on our training programmes to share our learnings and successes.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Attention to detail and ability to produce accurate, succinct reports and data.
- Able to communicate effectively, both verbally and in writing, and with excellent interpersonal and customer relationship skills.
- Experience of supporting learning and development programmes and managing Learner Management Systems such as Moodle.
- Confidence in using Microsoft Excel at a basic or intermediate level
- Able to work effectively within a team, supporting multiple stakeholders including staff, volunteers and managers
- A flexible, solutions-focused and creative approach.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
Interview
Interviews expected on Friday 17 May 2024 through Microsoft Teams
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role will be a crucial part of Baytree’s Adult Education team, which currently consists of an Academic Manager, one other Academic Administrator (who is reducing her working hours after many years of service for Baytree), two ESOL tutors and the Women’s Service Director. This new role will work collaboratively with the current Academic Administrator and the rest of the team to ensure the delivery of relevant and high-quality academic, adult education programmes in accordance with secured funding contracts. The primary focus of these roles is to recruit, welcome and guide potential new students through the admissions process and undertake the administrative tasks necessary to ensure the smooth running of the Adult Education department, particularly the planning and delivery of high quality, relevant adult education courses.
The client requests no contact from agencies or media sales.
The Role
This is an exciting opportunity for a Technical Administrator to join our organisation. This post is for a Technical Administrator who will play a central role within The Fostering Networks Practice, Learning and Development service taking a lead on the co-ordination, administrative duties and technical online developments. We are going through an exciting period of digital transformation and this post will be integral to our success. The post will have responsibility for the overall co-ordination and oversight of administration for the L&D function, support the facilitation of training courses delivered both virtually and in-person. Support and facilitate the technical operation of online and in person training and events, order and maintain stocks of, publications and other resources and assist the department in the production of reports including gathering relevant information and statistics.
About you
We are looking for a confident and enthusiastic technical administrator with experience of working in a customer-facing role to support the delivery of practice, learning and development across the UK.
With excellent communication skills and a sound understanding of e-Leaning platforms and Microsoft 365, you will use your organisational expertise to provide reliable and comprehensive coordination and administrative support to a busy team. We are looking for someone with experience of the fostering sector.
Full details of the role can be found on our website.
The Fostering Network Benefits
Holiday entitlement up to 30 days per year dependent on location plus bank holidays
Family friendly and fostering friendly employment leave
24 hours per day, 365 days per year Employee Support Helpline
Pension & Life Assurance
Access to a range of high street and online discounts
Closing date: Monday 22th April at 12noon
Interview date: 30th April 2024 (via Teams)
To apply, please click the below apply via our website and email your completed word application form to the email address provided. CVs will not be accepted.
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are under-represented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.
The Fostering Network is committed to recruiting staff members with lived experience of fostering, care experienced or related experience.
As an organisation we are committed to supporting flexible working. This post is advertised as full-time, but we are open to applications from individuals who would like to work part time as part of job-share arrangement, please indicate on your application.
The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.
The client requests no contact from agencies or media sales.
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
OFFICE OPERATIONS AND EVENTS
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Act as a first point of contact for enquiries coming into both general and programme specific inboxes, via the website and phone.
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Support on the smooth running of the London office. Tasks may include managing post, stationery orders, preparing and packing resources for training and events, and supporting on any other duties as required.
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Act as one of the designated fire marshals and first aiders for the London office, with occasional support at other events as required (please note full training will be provided in these posts)
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Support on the smooth running of organisational and programme events, including staff away days, and school events. Tasks may include managing guests lists and correspondence, liaising with event suppliers/contractors/schools, preparing and circulating briefing packs, attending and supporting at events when required, and any other event administration duties as required.
PROGRAMME ADMINISTRATIVE SUPPORT
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Managing programme specific communications related to our Award & Development and Mentoring programmes via email, phone, and website, including but not limited to general enquires and continued engagement with programme participants and volunteers.
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Ensure accurate and up-to-date records are kept across programme databases (Excel and Salesforce)
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Managing programme resources, including stock counts, and organising couriers.
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Processing application data, and event registrations across the two programmes, including due diligence check processes such as DBS, right to work and reference checks.
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Support with the onboarding of mentors and award recipients across the two programmes, ensure that all personal data and consent forms are collected and stored appropriately and in line with organisation policies.
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Support in outreach to schools and mentors, including supporting online volunteer networks, as well as creation of email templates and resources
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Support with the delivery of the Diana Award Development Programme, including scheduling Diana Award recipient blog posts and signposting to opportunities (both internally and externally).
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Maintaining and updating volunteer expense processes in collaboration with Finance Team
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Supporting with the organisation of programme events and training such as but not limited to, Online careers fair, career lounges, mentor networking and training sessions, annual volunteer appreciation events, award recipient networking events and opportunities.
There may also be occasions where the administrative team provide support to other programmes/teams as required, however this will be subject to existing workload/capacity.
PERSON SPECIFICATION
SKILLS
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Able to maintain confidentiality and to share information appropriately and professionally.
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Excellent organisation skills and ability to learn quickly.
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Excellent customer support skills and telephone manner
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Excellent communication skills, both written and verbal.
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Ability to work independently and effectively as part of a team.
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Excellent attention to detail
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Problem solving skills, ability to trouble-shoot quickly and make decisions.
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Commitment to learning and self-development.
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Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel)
EXPERIENCE / KNOWLEDGE
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Experience of providing administrative support within a busy and high performing team
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Experience of working in a fast-paced environment.
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Experience in using digital tools and platforms, including Salesforce, and form building platforms (or a willingness to learn)
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Experience working with schools in an administrative function (desirable).
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Ability to work weekends and evenings when necessary to support Programme delivery across the year and around bigger events (approximately 2-3 a year).
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Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission.
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Commitment to follow The Diana Award’s Safeguarding Policy and processes at all times.
This is a one-year contract (maternity cover) which will be contractually based from our London office; given the role requirements there will be an expectation to be in the office at least 3 days a week.
The successful candidate must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Legacy Management Administrator
Location: London, Haig House, Hybrid 2 Days Per Week
Contract Type: Permanent
Hours: 35 Hours Per Week, Monday to Friday
Salary: £27,252 (Inclusive of London Supplement)
Are you looking to kick-start your career in administration or take your existing administrative skills to the next level?
Join the Royal British Legion as a Legacy Management Administrator and become an integral part of our dedicated team. Reporting to the Senior Legacy Management Officer, you will support various administration, financial, and database procedures, ensuring the efficient management of legacy income to uphold Royal British Legion’s entitlement.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Your day-to-day responsibilities will include managing the daily post, processing all legal invoices, and maintaining accurate database records. You'll also handle your own caseload of pecuniary legacy cases (set sums of money left to us under a Will), adapting your communication with solicitors, executors, and beneficiaries, while ensuring compliance with legal requirements and the wishes of the deceased.
To excel in this role, you should possess strong IT skills, particularly in MS Office and database systems, along with exceptional attention to detail and analytical abilities. The ability to work independently and handle a high volume of work with minimal supervision is essential, as is a proactive attitude towards learning and development.
If you're ready to make a meaningful impact in a dynamic and supportive environment while honing your administrative and financial skills, we want to hear from you. Join us at the Royal British Legion and be part of a team dedicated to supporting our Armed Forces community.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 28th April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Location: Southwark, Haig House, Hybrid, 2 Days
Contract Type: Permanent
Hours: 35 Hours Per Week, Monday to Friday
Salary: £41,172 to £43,212 (Inclusive of London Supplement)
Are you passionate about making a difference? The Royal British Legion is seeking an enthusiastic fundraising Income Processing & Administration Manager to join our dedicated team. Reporting to the Head of Supporter Service, you will lead a team of Income Processing Administrators, driving efficiency in coding, allocation, and acknowledgment of fundraising income.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this fundamental role, you'll collaborate with colleagues organisation-wide to shape strategic planning and foster a culture of continuous improvement in fundraising income processes. You'll manage relationships with third-party suppliers, plan and promote our Income Processing & Administration Offer, and oversee the development opportunities for centralising income processing.
As a leader, you'll provide guidance to ensure activity is delivered within agreed plans, budgets, and deadlines, while also developing and inspiring your team to excel. Your expertise in income processing objectives, compliance, and database management will be essential in maximising the effectiveness of our fundraising efforts.
If you have a proven track record of delivering on challenging goals, excellent communication skills, and a commitment to continuous improvement, we want to hear from you. Join us in supporting the mission, objectives, and values of The Royal British Legion while making a real difference in the lives of those we serve. Apply now to be part of our inspiring team.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 8th May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Salary: £18,058.62 (£28,216.60 per annum, pro-rated)
Location: Remote, homeworking, occasional travel to London 2-3 times a year may also be required.
Contract: Permanent
Hours: Part time working 24 hours per week over 4-5 days
Closing Date: Thursday 25th of April 2024 at 11:30pm
Please note this role is being advertised as a Retail Team Administrator, however on appointment your job title will be Shop Support Team Administrator.
Do you have an understanding of administrative support processes and good practice and a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? Then join Shelter as an Administrator - Shop Support Team and you could soon be fulfilling your ambition.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The Shop Support Team Administrator role sits within our Shop Support Team in the Income Generation directorate at Shelter, you will report into the Shop Support Team Manager.
About the Role
Providing comprehensive support to our Shops and Retail function is what’s required here. You’ll be the first point of contact for staff, customers and supporters and also be responsible for all aspects of the shop supplies orders process - from price checking to placing orders. And, when it comes to finance or new goods admin – like processing invoices, raising new product codes or assisting with stock takes, again we’ll count on you. Ensuring new shops have the necessary supplies and signage, maintaining till number records, updating spreadsheets and managing the shop’s online handbook – all are aspects of this interesting, varied and vital support role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing tasks and overcoming obstacles.
The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.
- We prioritise diversity and have an inclusive and open mindset
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Supported Accommodation Administrator to provide a welcoming environment and lead on the administration of systems that enables the Supported Accommodation services to operate effectively including: housing management, referrals, financial management and health and safety. This is an exciting role in our Supported Accommodation team that will be the first point of contact for the hostel and input information on the client database in order to ensure that all staff have timely and accurate information about residents. You will also assist the Registered Manager in recording and reviewing documentation in relation to the Supported Accommodation (England) Regulations 2023 and our registration and regulation under OFSTED. In addition to this, you will process voids (vacant rooms) in line with housing management procedures, ensuring that rooms are cleared and liaising with the Facilities Manager to ensure that rooms are habitable as soon as possible.
Please refer to the job description for further information.
In your application form, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
Please note that the hours for this role are 8am-4pm Monday-Friday.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
The purpose of this role is to provide efficient and comprehensive administrative support to the joint directors of development and engagement (D&E), and director of policy and strategy (P&S). This would be an ideal role for a well-organised and enthusiastic candidate who is looking for the next step in their business administration career. The post-holder will also work closely with colleagues in the chair’s, chief executive’s, deputy chief executive’s and other directors’ offices, and will be a key member of a busy, but collaborative, executive support team (EST).
The director of D&E and the director of policy and strategy work across the organisation and with multiple external stakeholders to forward the work of NHS Providers on behalf of our members. The post-holder must be a team player with an ability to work flexibly across the organisation, prioritising and managing their own workload amid conflicting demands and busy work periods. Excellent judgement and discretion, and an ability to promote a positive image to both internal and external stakeholders, are essential.
The client requests no contact from agencies or media sales.