11 Customer service and programme assistant jobs near Birmingham, West Midlands
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We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Erdington. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £19,163.23 per annum plus excellent benefits.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!
Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.
Responsibilities of our Shop Manager:
As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.
What we’re looking for in our Shop Manager:
- Previous retail and people management experience
- A strong communicator with excellent organisational skills
- A highly self-motivated, positive and resilient individual
- The ability to build and maintain positive working relationships with a variety of people
- Strong knowledge of the issues relating to recruiting and retaining volunteers
- Experience of working to targets and KPIs within a retail environment is essential
What we can offer you:
- salary of up to £19,163.23 per annum plus excellent benefits
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits
- Employee Assistance Programme
- and more
Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!
Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.
Closing date: 27th January 2022
Virtual interview date: 4th February 2022
HR Shared Services Assistant
£250 per day
- Provide 'first-line' advice to line managers and employees in the application of HR policies and procedures, including but not limited to recruitment, probation, right to work, leave and performance management. Resolve queries as promptly as possible.
- Delivery of HR services in a professional and customer focused way to support a positive employee experience that builds HR's brand and reputation including referring complex cases to the appropriate HR team member
- Respond to all queries received including via the HR Shared Services inbox and progress in line with the agreed KPIs and SLAs.
- Update and manage the content of the e-recruitment system and recruitment administration activity for all permanent, fixed term, temporary/interim and secondment recruitment, including checking for newly approved requisitions and ensuring all key data is completed.
- Provide administrative assistance to Resourcing Specialists including co-ordinating interviews / assessments and preparing interview packs.
- Manage the on-boarding process for all candidates - including creating offer letters and contracts, induction arrangements, building access and reference checking along with all associated pre-employment checks.
- Responsible for setting up all new hires on the benefits systems and being the first point of contact for employee queries.
- Process HR transactional activities including promotions, allowances, starter/leavers and payroll matters, to ensure smooth running and adherence to key business SLAs.
- Update the company's HR systems including reward and personal detail changes, ensuring timely and accurate data entry and submissions to payroll.
- Manage HR documentation confidentially and professionally in-line with the data protection act, maintaining integrity of electronic/hard copy files and document storage and complying with audit requests.
3. KNOWLEDGE, SKILLS, EXPERIENCE
- Advisory Skills - including the ability to advise employees and line managers on HR policies and procedures in a commercially focused/outsourced, customer facing environment across different sites.
- Prioritisation skills & enquiry handling - ability to effectively manage a high volume of enquiries and prioritise
- Ability to support the development and implementation of HR polices and processes.
- Communication skills - with the ability to advise managers/employees of all levels, deliver difficult messages and draft accurate and detailed correspondence.
- Stakeholder management skills - including the ability to develop relationships with those interacting with the shared services team
- The ability to work autonomously when required but also collaboratively across the HR Operations team.
- Understanding of UK employment law and its application including recent changes
- CIPD qualified or studying towards CIPD qualification, or studying towards a level 5 diploma in Human Resource Management (HRM) or equivalent.
- Understanding of HR data and HR systems.
- Experience of working in a multi-disciplined HR function managing multiple stakeholders and competing priorities
- Experience of providing HR advisory services with a customer service focus
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
About the role:
The recruitment team is an award-winning team responsible for sourcing, selecting and hiring diverse individuals who have the potential to become excellent social workers on the Frontline programme. There are two attraction managers co-leading a team to build the pipelines of prospective applicants, securing c. 3700 applications and subsequently 452 participants for the programmes in 2022 and 2023. This will directly impact the organisational aim to have 4,000 impactful fellows by 2025.
A little bit about you:
We are looking for someone experienced in Attraction Management with a strong belief in and enthusiasm for Frontline's aims and missions.
You will need experience in:
- Managing attraction strategies, sourcing talent and building a brand across university and career changer audiences.
- Advertising and marketing campaigns.
You can find out more about this role in our job pack.
We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from ethnic minority backgrounds for this role. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing our People team which is found on our current opportunities page.
We only accept applications through our non-biased recruitment website, Pinpoint.
The National Lottery Community Fund is the largest funder of community activity in the UK – we support people and communities to prosper and thrive.
National Lottery players raise an incredible £36 million a week for good causes. This money funds projects and activities that transform communities, protect our heritage and enrich lives through arts, spots and culture. We are proud to be one of 12 distributors responsible for awarding this funding across the UK.
Thanks to National Lottery players, last year we were able to award over half a billion pounds of life-changing funding to UK communities, supporting thousands of projects making a real difference to people’s lives.
Over eight in ten of our grants were for under £10,000 going to grassroots groups and charities across the UK doing great things to support their communities, during a particularly tough time.
We also distribute non-National Lottery funds, working closely with Government on funding for important issues, such as tackling loneliness, multiple and complex needs, mental health and distributing Dormant Accounts money.
Over the last five years we’ve awarded a total of £3.4 billion, of which £2.7 billion is National Lottery money.
We fund things that matter – whether helping communities respond positively to national, regional or local priorities, or helping the UK achieve its big social ambitions. Our grants range from £500 up to multi-million-pound programmes – supporting people and projects to do extraordinary things and bring great ideas for their community to life.
About the Role
We are excited to be recruiting for a People Advisor to join our People Team. Are you passionate about creating an excellent employee experience? Then you could be our new People Advisor.
Reporting into an experienced a Senior People Business Partner, you’ll be accountable for coaching, facilitating and supporting management teams across the Fund to proactively resolve a variety of People-related matters.
A generalist role, you will become involved in all aspects of the People agenda and work with the Senior People Business Partners to focus on identifying and leading on key initiatives which will make a real difference to out managers and leaders.
You will collaborate with our People specialists in ED&I, Recruitment and ER to develop our employee experience and well-being.
You will be a credible People professional who can demonstrate your ability to use your knowledge and experience to help identify improvements within People policies and procedures, providing recommendations for change.
A supportive, inclusive team-player with a focus on both personal and team learning and development, with a continuous improvement mindset, you will demonstrate a passion for creating an excellent employee experience and role-model the Fund’s values which contribute to an inclusive culture.
Contract Type: Permanent
Hours: 37 Hours per week
Location:Birmingham or Newcastle office, we are homeworking currently but hybrid working moving forward
Interview: W/C 31st January
- CIPD qualification or working towards
- An excellent knowledge of HR processes, procedures and employment law
- Excellent stakeholder management skills, collaborative and able to challenge and influence as appropriate
- Previous experience as a generalist People Professional
- Evidence of having successfully led on People based projects
- Works inclusively, to utilise expertise of wider People team and promote the People team to the wider organisation
- Commercially astute, with the ability to tailor approach based on business priorities
- Proactive decision-making and problem-solving skills, ability to use initiative and work autonomously with a solutions-focussed approach
We seek to develop our staff and offer a wide range of personal development opportunities.
We offer a wide range of generous benefits including:
- Generous annual leave and company pension scheme
- Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
- Enhanced paid maternity, paternity and adoption leave
- Season ticket and cycle to work loans
- Paid volunteering leave
How to Apply
Visit our jobs page on The National Lottery Community Fund website for full details and to apply.
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.
We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for lesbian, gay, bisexual and transgender (LGBT) staff.
The client requests no contact from agencies or media sales.
- Applications Close: 9am Wednesday 19th January 2022
- Location: Birmingham, West Midlands
- Starting Salary: £21,000, rising by £1,000 after six months and £1,000 after 12 months subject to performance
- Working Days: Five days a week. From Monday -Thursday the University Access Officer will be based across Waverley School and Holte School. The University Access Officer will be based at home or in our Jewellery Quarter office on Fridays.
- Interview Date: Wednesday 26th January 2022
- Start Date: Monday 14th February 2022
- Contract: Full-Time, Permanent
- Academic Requirements: University degree or significant professional experience
- Benefits: Employee pension scheme, cycle to work scheme, travel card loan, flexible working, Perkbox, Employee Assistance Programme
The Access Project’s mission
We work with high-potential students from disadvantaged backgrounds, providing in-school support and personalised tuition to help them gain access to selective universities.
The Access Project is an education charity that works with schools in which 30% or more of pupils are on free school meals (50% or more of students receive pupil premium), to pair graduate volunteers with disadvantaged students for weekly one-to-one tutoring and an intensive programme preparing students for university applications.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university.
The Access Project has a network of over 1200 volunteer tutors and works with more than 1800 students in 35 schools across London and the Midlands.
The Access Project’s values
- Community - We build a community of schools, volunteers and partner organisations that share a common vision.
- Motivation - We harness and reward motivation.
- Development - We promote a culture of excellence, improvement and innovation.
- Academic Excellence - We help students achieve their potential by matching them with tutors who have been given excellent resources and training.
About the role
University Access Officers manage the day-to-day running of the programme in The Access Project’s partner schools. They work closely with students, staff at all levels, tutors, and with the rest of The Access Project’s team to ensure that the delivery of the programme is optimised. The programme has been carefully designed with the intention that all interactions have a positive impact on a student’s chances of getting into a top university. It is the responsibility of the University Access Officer to deliver all the activities which make up our programme. This includes managing tutor and student pairings as well as delivering and recording in-school activities.
Successful candidates will have the opportunity to work on the front line of addressing educational disadvantage, as well as benefiting from opportunities to become involved in the wider work of The Access Project as it continues to expand.
This is a challenging role, which involves a high level of organisation. It is well-suited to resilient individuals looking to pursue a career in education and/or the social enterprise/charity sectors. UAOs are the sole representative of The Access Project in school and therefore must be comfortable working alone (although they will build relationships and work closely with school staff).
All University Access Officers are line managed by a Programme Manager from The Access Project, who will meet the UAO once per week for line management meetings, as well as being available via email and phone. Each school also nominates a Programme Supervisor, who focuses on the performance of their in-school programme.
Duties and Responsibilities:
University Access Officers are the case managers for all key stakeholders who interact with the programme including students, tutors, teachers and TAP staff.
- Building strong mentoring relationships with students to drive awareness of and enthusiasm for the programme.
- Delivering The Access Project’s programme of university support activities at the school, including one to one meetings, workshops and assemblies
- Assessing student progress towards being able to make successful university applications by uploading all interactions to our CRM system: Salesforce
- Recruiting students onto the programme in line with our student enrolment criteria
- Matching students with volunteer tutors
- Managing difficult conversations
- Monitoring student attendance to tutorials and devising innovative solutions to encourage attendance
- Using the schools’ existing reporting on students’ academic and pastoral progress to monitor the impact of tutorials, and intervene as appropriate
- Collecting and uploading various data sets relating to a student’s eligibility or performance on the programme. This ranges from consent forms to individual UCAS applications.
- Building and managing relationships with tutors to ensure they have a positive experience of the programme, deliver good quality tutorials, and continue volunteering with us year-on-year
- Liaising with tutors and managing any day-to-day requests that they have regarding The Access Project or their tutee
- Managing tutor attendance to tutorials through weekly monitoring systems
- Observing tutorials and giving tutors any necessary feedback
- Working with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme.
- Chairing and presenting at termly school meetings with Senior Management to report on programme progress.
- University Access Officers are based in our partner schools, but they spend every Friday undertaking training, attending meetings, and feeding into internal projects to improve the quality of delivery of the programme.
- University Access Officers support the volunteering team by helping to deliver tutor training sessions, which take place on Saturdays and weekday evenings.
- University Access Officers will be required to support our Central Provision function including staffing our two annual university trips and our university society events.
- Any other responsibilities reasonably deemed necessary by the Access Project’s Programme Managers or Director
We are seeking applications from individuals who are:
- Able to communicate and influence with impact at all levels. The role involves building relationships with staff, students and tutors on a one-to-one basis and presenting information to/running workshops with groups of students and teachers: The University Access Officer will need to be professional, articulate and credible in a range of situations.
- Able to deliver projects and manage administration. The University Access Officer will need to be able to maintain accurate and up-to-date records.
- Able to effectively time manage. The role has a complex and varied workload, involving autonomous working and teamworking, and managing tasks over different periods of time. The University Access Officer will need to be able to plan their time effectively to complete all tasks to pre-set deadlines.
- Able to lead and manage change. The University Access Officer will be the key representative of the programme in school and will need enthusiasm and vision to make this a success.
- Passionate about educational disadvantage. This is a demanding role which requires University Access Officers to be committed to our mission and values (see below) and motivated by and engaged with the work of The Access Project and our partner schools.
- Resilient and adaptable. The University Access Officer will need to adapt to a fast-moving environment in school, and react to challenges and requests from students, staff and tutors.
- Skilled in stakeholder management. The University Access Officer will need to be able to build and maintain excellent relationships with school staff as well as our volunteer tutors.
- Able to work some Saturdays and evenings. The University Access Officers run training sessions for our volunteer tutors as well as staff our university society events, many of these take place on Saturdays and evenings. The University Access Officers are compensated for their time through an additional holiday allowance. There are some periods of the year where no Saturday or evening work is required.
- Knowledge/experience of working and/or volunteering in schools or the education sector.
Please note, as a minimum requirement, applicants will:
- Have a university degree or significant professional experience
- Have the right to work in the UK
Covid 19: Please note: University Access Officers are currently working in schools and at home on Fridays. This is constantly reviewed, and all government guidance is followed to ensure the safety and wellbeing of staff
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.
The Access Project is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 does not apply to posts where there is access to children. This means that applicants for employment which involves working with children and young people must disclose any criminal record. If you are selected for appointment you will be subject to this procedure. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for an Enhanced Disclosure will be activated before your first day of work.
The client requests no contact from agencies or media sales.
Location: Flexible within Midlands Central
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)
Working Hours: 35 per week
Closing Date: 26 January 2022
Interview Date: To be confirmed (interviews will be conducted through Zoom or Teams)
Reference Number: VAC2716
Please note, the deadline for submitting applications for this vacancy is midnight on the closing date.
About Our Client
Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day a cure is found, our client will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything they do is informed and inspired by them.
Every day, they work tirelessly to find new treatments and, ultimately, a cure for dementia. They provide expert information, training, and support services to all those who need help. And they are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.
About the role
Under the leadership of the Talent Acquisition Manager you will play a role in supporting the company's recruitment strategy and employer brand. You will be a supporting two Talent Acquisition Advisers and a wide variety of departments, assisting in publishing adverts, being the main point of contact for the shared inbox and ad-hoc administration duties that will further your recruitment knowledge.
Working closely with your team members, you will be proactively managing all emails that come in, resolving issues that arise or directing the advert requests to the correct Talent Acquisition Adviser or escalating more complex/urgent issues where appropriate.
As you become more familiar with the policies and procedures, you will be given more of an opportunity to learn more Talent Acquisition skills relating to job boards, creating exciting and standout adverts and developing skills to generate more candidates, such as LinkedIn.
They are a positive and passionate team, and they would love it if you were too! To be successful within this role you will need to be able to deal with multiple tasks and ever-changing priorities whilst maintaining accurate attention to detail and a “can-do” attitude!
Although this is a home-based role, you will ideally reside in the West Midlands for occasional team meetings at the office in Birmingham City Centre.
Our client is looking for an enthusiastic and pro-active Recruitment Administrator to join their busy, friendly and supportive team. They are a new team looking for an additional individual to help deliver their exciting talent attraction and selection strategy!?
Ideally, you will possess and showcase good customer service skills as you will be dealing with manager and candidate queries and strive to provide excellent service for candidates in their candidate journey.
Some of the key skills They\'re looking for are:
- You will have experience within Recruitment/HR or Customer Focused Administration.
- Strong administration skills with a commitment to providing great customer service to all stake holders.
- Great attention to detail and be able to deal with multiple tasks.
- Personable and helpful approach to communication
- Experience working with ATS and HR systems (desirable)
- Employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with our client.
You can also visit their 'Working for Us' pages, which give you more information about what it’s like to be an employee at the company.
You may have experience of the following: Recruitment Administrator, In-House Recruiter, In-House Resourcer, Recruiter, Recruitment Assistant, Resourcer, Recruitment Advisor, Recruitment Officer, Recruitment Consultant, Resource Assistant, Resource Administrator, Resource Executive, Recruitment Executive, HR Assistant, etc.
Ref: 106 169
Salary: up to £31,212 (dependent upon experience)
Hours: 36.5 hours per week. Flexible working will be required, to include evenings and weekend
Location: Birmingham based with travel to Solihull
Contract type: Permanent
We are looking for a Senior Marketing and Communications Officer to join our Team, you should be innovative, able to create content and campaigns that drive forward the marketing of our health and wellbeing initiatives, reaching our existing and new audiences to raise the profile of our Active Communities Programme. You should have excellent time management skills, be able to line-manage staff and be a supportive colleague.
Our Active Communities Programme works across Birmingham and Solihull, it builds on Sport England’s National Strategy (Uniting the Movement). Our multi-disciplinary team develops and delivers innovative and effective ways to reduce the levels of inactivity in our most disadvantaged communities, driving forward and piloting new approaches that are making a real difference to people’s lives.
You will lead on and contribute to the development and implementation of a range of integrated marketing and communications activities, including, the development of the programme’s Marketing and Communications Plan. You will lead on the design, production and approval of marketing materials, producing engaging copy, posting on and managing social media accounts and contribute to the management and development of our website. While proactively developing, and fostering internal and external relationships with our partners, funders and local communities. You will work closely with the Senior Project Manager, contributing towards planning, monitoring and evaluation of the Active Communities Programme and related projects. Furthermore, the post holder will work closely with The Active Wellbeing Society’s marketing function to develop the digital presence and communications.
The post holder will be employed by The Active Wellbeing Society (TAWS) which is a multi-award-winning independent community benefit society which works with some of the poorest communities in Birmingham and Solihull to improve people’s health and wellbeing through physical activity.
Its mission is to: Use physical activity, guided by innovation, collaboration and insight, to do the collaborating and development required to create stronger and more resilient communities.
The Active Wellbeing Society is a Community Benefit Society, which means that it is controlled by its membership, (users, communities, partners, and stakeholders), and cannot use surpluses for anything other than community benefit. All assets are “locked” for the benefit of the communities that TAWS serves. It has charitable purposes and is treated as a charity by HMRC.
The Society was developed out of the successful Wellbeing Service set up by Birmingham City Council in June 2015 and is a public service mutual. It has a track record of innovation, collaboration, citizen engagement and successful delivery within the Council, and by going independent in 2018, TAWS was able to build on this foundation and unlock new sources of funding to support its further growth and development.
We are a friendly bunch so once you have read the Job Description if you have any questions or would like an informal chat about us, and/or, the role, please contact us.
- Communications: To lead the development and implementation of an integrated communications and engagement plan for the programme for internal and external audiences. This includes, planning, preparing and delivering a range of targeted marcoms activities, ensuring content is clear and easy to understand, using plain English and to be tailored to the appropriate audiences. Collaborate with colleagues to help capture and disseminate stories to a range of audiences including press and media. Lead on the development and growth of the Active Communities brand. Co-produce social marketing/ behaviour change campaigns with the Research and Insight Team.
- Partnership and Meetings: Develop and manage relationships with our community partners to grow digital platforms and deliver face-to-face engagement methods. Work with the wider team to support community partners, be the main point of contact for our digital platforms and supporting partners to promote their content. Attend and/or Chair Marketing and Communications meetings with partners or community groups.
- Design: Lead on the creation and design of marcoms materials for the programme, producing high quality, innovative written and visual material, including, researching, copywriting, editing, proof-reading and development of documents. Develop content for websites, digital platforms, social media, email campaigns and other channels, to convey key messages to target audiences. This includes, leading on the production and management of visual content, such as, graphics, infographics and video.
- Digital engagement: Use social marketing and online tools to promote projects and increase active participation, focusing particularly on those from our key audiences including the most disadvantaged communities. Meet KPI’s for increasing membership and engagement rates across all platforms. Lead on the development of our digital platforms, proactively seeking opportunities to build and engage our audiences and networks.
- Analytics /monitoring – Develop and maintain a dashboard of website and social media analytics, work with the Marketing function on Search Engine Optimisation and the monitoring and evaluation of campaigns.
- Video/Photography: Create, coordinate, or commission videos and images as part of the digital content and case study collation as part of our process learning. When required, visit projects and events to capture images with the required release permissions and catalogue.
- Training: Train the team, staff and volunteers on how to use social media and digital platforms to support marketing goals and objectives.
- Research: Engage and bring together the programme’s target audience to learn and develop key messages/campaigns to extend community reach. Collaborate with the Research and Insight Team on the evaluation of the Active Community Programme and projects.
- Evidence Based Practice – You will build on the learning from the Local Delivery Pilot, regional and national evidence base, and local research and insight to engage our communities and seldom-heard groups by utilising friendly accessible marketing and communication methods that resonate with local people and amplifies the voice of the community.
- Community: Work with communities to co-create content and campaigns that address key issues and amplify their successes.
- Coordination: Coordinate staff and volunteers required to deliver campaigns, promotion, PR and events.
- Line manage staff: Line manage staff and supervise work placements, including, developing and monitoring of work plans, 1-2-1s, appraisals and the use of Sage HR.
- Resources: Ensure all work/projects are monitored and evaluated and all budgets managed effectively, including the management of contracts. Ensure all work is compliant in terms of TAWS policies/procedures and relevant legislation (Data protection/GDPR/Marketing).
- Campaigns and Events: Lead on the development of digital and physical resources. Produce a suite of templates to be used by staff, communities, partners to support activity promotion. Identify and resolve any issues with promotional content in a timely and professional manner.
- Teamwork: To work within the team and the wider organisation to support the values of the organisation and to ensure that citizens are central to the work that is being delivered.
KEY SKILLS & EXPERIENCE
- Demonstrable experience in a communications or marketing team, including successfully working on integrated marketing campaigns using a variety of marcoms tools and techniques.
- Significant experience in community engagement, designing and implementing effective communications to engage and resonate with diverse community groups.
- Experience in developing and managing digital platforms, content management systems and CRM systems, and using these to successfully engage digitally.
- Positive, fun and friendly communication style – the ability to use known techniques and messages as well as create new, innovative marcoms. Evidence of having a creative and innovative approach to ‘doing things differently’.
- Experience of translating complicated ideas simply and convincingly to multiple audiences.
- Demonstrable experience of leading on campaign design, development and management, including, working with senior internal and external stakeholders, agencies, suppliers, media and community organisations.
- Significant experience of website development, social media, e-mail and other digital campaigns and the use of customer profiles, tracking and knowledge of digital analytics tools, Search Engine Optimisation and the monitoring and evaluation of campaigns.
- Significant experience of leading marketing campaigns, projects and programmes to successful conclusions.
- Experience of communicating whole systems change projects for social and/or environmental change.
- Experience of line-management of staff.
Skills & Abilities
- Advanced production, creative and design skills with significant attention to detail.
- Both people and project management and good leadership skills.
- Excellent writing, editing and proof-reading skills.
- Expertise in the use of online platforms, basic programming/development needs, and working closely with digital service providers to test and maintain platforms.
- Significant photography, filming, editing and production skills.
- Ability to prepare and present interpretive material/information in a creative and innovative approach to a range of audiences.
- A ‘can do’ attitude and the ability to work in a fast-paced environment, working to quick deadlines and changing priorities to resolve key challenges.
- Effective organisational and administrative skills using both manual and digital systems. Strong IT skills.
- Ability to communicate key messages and information in a clear, accessible style.
- Demonstrate confidence, energy and ability to engage and motivate people with the tone of content produced.
- Strong internal and external customer service delivery.
- Ability to work flexibly and independently, as well as part of a team, managing a varied workload for self and team whilst prioritising and achieving targets and deliver deadlines.
- Seek opportunities to communicate with all our stakeholders regularly and support local groups to communicate with target audiences.
Please see the advert on our Jobs page (as per the apply link) for further details of the person specification for this post.
- Nest Pension – 8% employer contribution - 3 % employee contribution.
- Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
- Employee Assistance Programme (counselling and DRs on call 24hrs a day)
- Death in Service – x4 your salary paid to beneficiary.
- Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
- Flexible working
- Hybrid working options
- Bring your own device - £20 towards your phone bill monthly
- Fantastic volunteering opportunities within The Active Wellbeing Society every month
Please submit a Cover Letter and CV addressing the experience you have had relevant to the 'Main Duties' and the 'Knowledge & Skills' sections of the advert, but as a minimum please address how your experience aligns with the following:
- Comprehensive experience in a communications or marketing team, including successfully working on integrated marketing campaigns using a variety of marketing and communications tools and techniques
- Significant experience in community engagement to inform the design and implementation of marketing and communication campaigns that resonate with diverse communities.
- Demonstrable experience of leading on campaign design, development and management, including, working with senior internal and external stakeholders, agencies, suppliers, media and community organisations.
- Significant experience in developing and managing websites and digital platforms, content management systems and CRM systems.
- Extensive creative and design skills with experience of relative software, graphic design, photography, videography etc
- Extensive experience of social media, e-mail based marketing and other digital campaigns, including the use of customer profiles, digital analytic tools and Search Engine Optimisation and the monitoring and evaluation of campaigns.
- Excellent writing, editing and proof-reading skills, with experience of collecting stories in community settings.
- Experience of working in a Community Benefit Society, charity or public sector (desirable).
- Experience of communicating whole system change projects for social and/or environmental change (desirable)
Closing Date: Sunday 23rd January 2022
Interview Date: Friday 4th February 2022
Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP
Successful applicants will be required to be DBS checked prior to starting.
We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.
Our customers come from all walks of life and so do we, in recruiting for our team we welcome the unique contributions that you can bring. The Active Wellbeing Society is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. At The Active Wellbeing Society we are searching for people who share the passion for what we do with different backgrounds, perspectives and experiences, collectively making a difference.
If there is anything we can do to assist you in your application or preparations to be interviewed for one of our job vacancies please let us know and we can ensure you have a positive and comfortable experience.
Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.
Title: West Midlands Community Fundraiser
Salary: £26,044 per annum
Hours/Contract: 35 hours/week
Contract Type: Permanent
Based: Marie Curie, West Midlands Hospice
Closing date: 30th January 2022
Interview date: TBC
At Marie Curie we understand that everyone will be affected by dying, death and bereavement and deserves the best possible experience, reflecting what's most important to them. As the leading end of life charity, it is our ambition to make this happen. To help achieve this, we are seeking to recruit a Community Fundraiser to join our dynamic West Midlands fundraising team and be part of shaping the future of fundraising across the region.
Reporting to the Head of Fundraising and working closely with some of the most talented fundraising people in the charity sector, your role will be to build, develop and maintain fantastic relationships throughout the region.
You will develop and inspire volunteers and supporters to ensure our local and national campaign activity is as effective as possible in delivering the maximum impact and income.
If you thrive on the challenge of setting and achieving ambitious goals, think the only way to approach a target is to tackle it head on, and can bring the energy that adds some drive to how you approach your fundraising, then Marie Curie would love to support you in achieving your goals and helping us create a better end of life experience for everyone.
What we are looking for:
- Recent and relevant experience in a similar role
- Knowledge of fundraising principles, methods and procedures
- Superb customer service skills with the ability to provide excellent stewardship
- A talent for building and nurturing great working relationships
- A flexible approach and positive outlook are essential
- Experience of raising funds in a community setting
- An engaging and inspiring individual
- Well organised with sound office skills
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
For more information or an informal chat please contact our Head of Fundraising, Natalie Garland on 07515 133917 or email .
Click here to view our full job description.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early. Agencies need not apply.
Community and Events Fundraiser
We are looking for a Community and Events Fundraiser to support the delivery of the charity’s work by securing income.
Position: Community and Events Fundraiser
Location: Home based (throughout England and Wales, with possibility to work in Walton-on-Thames or Cardiff offices)
Hours: Part-time, 22.5 hours
Salary: £23,000 – £25,000 pro rata (depending on experience)
Contract: One year fixed term with possible extension
Benefits: Excellent benefits package including 35 days per year pro rata (inclusive of bank holidays), Employer Pension contribution of 5%, Death in Service benefits, access to an Employee Assistance Programme and the opportunity for flexible working.
Closing Date: Thursday 27 January
Interviews will take place on a rolling basis, so please apply early.
As Community and Events Fundraiser, you will support the delivery of securing income through providing excellent donor stewardship which inspires individuals, groups and local corporates to maximise their giving and organising, marketing and delivering a mass participation and third party events programme.
Main duties and responsibilities include:
- Grow the individual supporter base of the charity by identifying, researching and implementing new ways to approach potential supporters
- Work with the fundraising team to implement and facilitate stewardship of donors
- Research, identify and implement new fundraising income streams
- Make links with schools, organisations and community groups in order to develop support
- Identify, propose and develop corporate partnerships
- Give talks to community/supporter groups where it is deemed of benefit to do so
- Develop and manage development committees
- Recruit and manage volunteers
- Manage the charity’s challenge event income for England and Wales
- Work within the guidelines of the Chartered Institute of Fundraising best practice
- Ensure all fundraising activities collect and manage donor data in accordance with relevant legislation
- Deliver work projects against agreed targets
- Raise the profile and awareness of the charity through marketing and communication channels
As Community and Events Fundraiser you will have an understanding of general fundraising methodologies and approaches.
You will have experience of:
- Delivering successful community fundraising activities.
- Marketing and managing events.
- Developing relationships across a wide range of external customers including individuals, groups and companies.
- Managing projects ensuring completion within budget and deadline.
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity improves the health and wellbeing of children and adults through the healing power of live music. Every year, professional musicians share live music with over 100,000 people from across the UK, who may not otherwise get to experience it. This includes those living with dementia, mental health problems, or who are seriously ill.
The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in the workforce and is committed to safeguarding. This role will require a basic DBS (Disclosure and Barring Service) or equivalent check
You may also have experience as a Fundraising Manager, Regional Fundraising Manager, Fundraiser, Fundraising, Corporate Fundraiser, Events Fundraiser, Corporate Partnerships Manager, Major Donor Fundraiser, Income Generation, Senior Community Fundraiser, Area Fundraiser, Challenge Events, Individual Giving, etc. Community Fundraiser, Regional Fundraiser, Fundraising Manager, Fundraising, Event Fundraiser, Events Fundraising, Challenge Fundraiser, Challenge Fundraising
Job title: Youth Marketing Officer
Location: Remote working in the UK
Responsible to: Marketing Manager
Salary: To £37,500 (£37,500 is inclusive of a £2.5k London Weighting for qualifying colleagues)
Contract: Full time, permanent
Closing date: Wednesday 19th January
Interview date: Wednesday 26th January
Please note, if you do not provide a covering letter your application will not be considered.
Speakers for Schools are a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has grown then fold in the past two years. This has supported growth in our employer network from 70 to 700 leading employers and 3800% growth in the number of work experience places offered during the same period.
We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition.
We are united and unique in our mission to transform lives through raising aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference to by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify PwC and almost seven hundred others to communities to provide access to the top opportunities for all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top.
To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles.
We are seeking a creative and innovative individual to join the Speakers for Schools MarComms team to inspire young people through our existing programmes. You must be passionate about helping young people achieve their career ambitions through youth focused communications and represent the youth voice within the charity.
The ideal candidate will have their finger on the pulse of youth marketing and what works to engage young minds. This is an ideal opportunity for a candidate with a strong grounding in the full suite of marketing skills looking to make their mark and help shape our marketing, digital and media strategies.
This role is an exciting opportunity to build a national audience of young people engaging our services to improve their life and career opportunities. This role will focus on leveraging the charities marketing channels and innovative ways to position the charity as the diverse voice of young people.
- Working with the Marketing Manager to help shape marketing strategy through a youth perspective including contributing to campaign planning and rollout, assisting with design workflow and maintaining briefing best practice, budget and invoice tracking and managing internal and external stakeholder requests as appropriate.
- Assisting the Digital Marketing Executive in executing and implementing cross-channel digital strategy including email marketing, social media content creation, scheduling and housekeeping, PPC advertising and reporting with a critical eye for youth focused placement and creative content ideas.
- Supporting the Communications and Campaigns Manager with drafting quotes, proofing press releases, sourcing youth advocates for media opportunities and advising on media opportunities for expanding our youth reach and engagement.
- Work alongside our Web Manager and Copywriter to provide a youth perspective on digital content and copy, opportunities for blogs or other content, alongside general SEO and proofing support.
- Provide operational support to our Design team including liaising with suppliers (e.g. printers) for competitive quotes, support workflow, brief collateral and provide quality control support.
- Continually identifying opportunities to target young people with impactful and creative content ideas.
- Build relationships and consult across the charity as an advocate for youth content ensuring young people are at the centre of all collateral, content, communications, etc.
- Provide opportunities for streamlining processes of internal workflow and communications within the MarComms team.
- Proven consumer marketing experience and experience creating impactful marketing materials and campaigns utilising multiple channels and platforms.
- Strong understanding of online and offline marketing practices.
- Demonstratable experience and understanding of youth marketing and an ability to connect with young people.
- Experience working collaboratively within and team and across multiple departments.
- Running youth polls, surveys and workshops to build insight into the needs and interests of young people.
- Proven track record working across multiple projects and deadlines.
- An existing youth network is desirable but not essential.
- Comprehensive knowledge of Microsoft Office suite, including Teams, Excel, Word, and PowerPoint.
- Excellent interpersonal and communication skills to communicate effectively with a wide range of internal and external stakeholders.
- Strong time management skills.
- Experience managing invoices and tracking budgets
- The ability to learn quickly to ensure smooth delivery processes whilst maintaining a key eye for detail.
- A reliable team player with a positive, hands-on approach to working
Benefits offered at Speakers for Schools:
- Work From Anywhere in the UK (now and beyond the pandemic)
- Flexible working
- 25 days annual leave plus bank holidays plus the morning of your birthday off
- Pension scheme
- CharlieHR perks
- £500 a year training allowance
Diversity at our core
At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
We welcome applications from all, including those where employment has been affected by Covid19 and those seeking to change careers. Diversity if at our core, join us.
How to apply:
Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.
Appointees are subject to a successful DBS check, as contact with young people is likely.
Please note, if you do not provide a covering letter your application will not be considered.
The Journey to joining Speakers for Schools:
The closing date for this role is Wednesday 19th January 2022.
Please note, there will be a task issued to shortlisted candidates for this role. If successful at this stage interview will be scheduled for Wednesday 26th January 2022. Please keep this date free as alternative dates may not be possible.
Our new team member will start ASAP.
If you have not heard from us two weeks after the interview date, please presume your application has been unsuccessful.
National Community Fundraiser
Flexible working: This is a hybrid role with regular travel across the UK and flexibility to attend Head Office in Cannock, Staffordshire, as requested.
At Newlife we believe that disabled children should get the better future they deserve. For 30 years we have provided disabled children and their families with specialist protective equipment, growing to become the biggest charitable provider of essential specialist equipment for disabled children in the UK and the only one offering an emergency response, delivering items directly to family homes within just 72 hours. We also run a free, national nurse-staffed helpline.
As well as providing specialist equipment we campaign and advocate strongly for better rights for disabled children and their families. Our Nurse-run Helpline provides brilliant support and understanding for parents. We also fund research to improve the health and care of disabled children. We are a pan-disability charity, working across the UK.
Working as part of the Fundraising Department this role has responsibility for developing and growing income from our local community including schools, organisations, families, Newlife staff and customers. You will also support the development and implementation of digital fundraising campaigns, new fundraising products, third party events programme as well growing our fundraising volunteer network. This is an important and exciting time to add your talents to the Fundraising team as we look to grow income over the next three years.
Role responsibilities to include:
- To plan for and deliver income for Newlife and manage the growth of fundraising income to target and in line with the organisations fundraising strategy.
- Responsible for a variety of income streams with a strong focus on recruiting community relationships and developing supporter-led activity nationally.
- To plan for and deliver income to target and agreed Key Performance Indicators.
- To acquire and develop new supporters in a planned way to achieve income targets and drive growth.
- To work collaboratively with fundraising colleagues across the department to help deliver national income streams (Corporate, Trusts and Major Gifts).Supporter care:
- To champion and facilitate a consistent and exceptional supporter care experience.
- To ensure that all touch points have been recorded accurately and consistently on the database, in a timely manner, to facilitate integrated supporter care.
- Provide fundraising guidance and support including health & safety issues relating to public events and fundraising activities.
- To provide a welcoming and efficient service for all supporters.Managing relationships:
- To effectively manage, acquire and develop supporter relationships nationally to meet objectives.
- Develop good relationships with staff across Newlife and proactively support and champion staff fundraising activities.
- To maintain donor trust and confidentiality at all times.Additional Responsibilities / Expectations:
- Undertake any duties commensurate with the post as requested and in accordance with all Newlife internal policies and procedures.
- Bring a positive, flexible, responsive and self-aware approach to work, working effectively both individually and as a member of the Newlife team.
- Show commitment to the Newlife culture, values and ethos.
- Demonstrable experience of preparing activities to recruit, engage, inspire and retain supporters.
- Demonstrable experience of identifying and securing new support.
- Experience of working with fundraising volunteers.
- Understanding and commitment to delivering excellent donor stewardship.
- A good understanding of digital fundraising platforms.
- Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income.
- An excellent networker, capable of developing relationships with people from a variety of backgrounds.
- Ability to contribute to a pro-active team culture.
- Driven and motivated towards the achievement of targets.
- Good communication skills – written, verbal and visual with the ability to produce proposals, letters and deliver engaging presentations.
- Strong diplomacy and interpersonal skills, and the ability to deal confidently with people at all levels across an organisation.
- Good organisational skills, attention to detail, effective time management, the ability to prioritise work and be able to respond to tight deadlines, working both on an individual basis and as part of a team.
- Demonstrable experience of using IT software packages with intermediate level skills in Word, Excel and Outlook.
- Ability to work from own initiative and independently with a flexible approach.
- Collaborative team player who is willing to share knowledge and support others.
- The ability and willingness to work within, be empathic with and promote the ethos and values of Newlife.
- The ability to work occasional evenings and weekends.
- Hold a valid UK driving license and access to the vehicle