Customer Service Assistant Jobs in London, Greater London
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for a senior development programmes coordinator to take responsibility for the efficient coordination of this work, elements of which are delivered virtually, in-person or hybrid.
In addition, the postholder will have responsibility for the effective line management to some of the team’s programme administrators/assistants.
This is an exciting opportunity for someone to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development Programme. The individual should have excellent programme coordination skills, the ability to work effectively across multiple projects will be critical to success. The postholder will be an excellent communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team. Along with being analytical and insightful, the postholder will be highly organised with a keen eye for detail. This role will involve line management responsibilities, experience is desirable.
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Please also complete the online interactive equal opportunities monitoring form as part of your application.
Are you looking to start your career supporting vulnerable adults; working for a charity who makes a real difference to the lives of people who are homeless every day?
The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough. We are currently looking for people to join our teams as Night Reconnection Workers in our Staging Post services. In these roles you will:
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Work as part of a busy team environment working closely with those affected by rough sleeping.
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Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection or assessment plans and supporting clients into appropriate accommodation.
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Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am)
About you
These crucial roles will suit people with an interest in in developing key skills to build a career working in a support role, as well as:
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Some experience of dealing directly with the public and/or customers in a busy service environment.
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Good communication skills and the ability to work with others effectively to get things done.
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Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
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You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
Closing date: 10am on 08 April 2024
Interview and assessments on: 18-23 April 2024
The client requests no contact from agencies or media sales.
Staywell has two thriving, popular day centres offering a range of activities and support for older people with a range of needs. We need someone with excellent communication skills and a professional approach to work with our Day Services Manager, leading and supporting a large team of staff and volunteers.
You’ll need the ability to promote and foster a positive environment for both staff and clients, together with a willingness to be involved in all aspects of the operation of the centre.
If you would like an informal chat about this role before applying, please contact us (contact details on our website).
The client requests no contact from agencies or media sales.
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
I am currently seeking an Assistant Head of Service to join one of our client's teams in a key leadership role within Young People's Services.
As the prospective leader, you will be responsible for overseeing a dedicated team, including a permanent Service Manager and Team Managers across the Hertfordshire area.
The role is initially 3 months cover but could continue for a longer period.
Location:
There is flexibility working from home or from Head office in London. You will also have the option to work from the schemes across Hertfordshire. Office/scheme attendance is encouraged within the role.
Key Activities/Success Metrics:
- Develop the strategic direction and define aims and objectives for Young People's Services
- Promote cross-functional collaboration for effective, joined-up services
- Establish outcomes and performance indicators for consistent high-quality service
- Foster a customer-led, community-focused culture with customer participation at its core
- Collaborate with colleagues to influence repair, maintenance, and investment strategies, considering young people's needs
- Implement structures, systems, and procedures to identify, manage, and mitigate risks
- Ensure full compliance with regulatory, statutory, and internal requirements
- Adopt an innovative, solution-focused approach for sustainable, best-value services
- Deliver budgetary performance in line with financial objectives
If you are a visionary leader ready to make a positive impact, apply now to be part of our clients' dedicated team at the forefront of Young People's Services.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Camberwell After School Project is looking for a proactive administrative assistant who can manage a busy and varied workload. The organisation is an award winning children's charity that provides a nuturing and high standard of childcare to children within the local area.
The successful applicant will be responsible for carrying out day-to-day administrative tasks, such as responding to emails, filing, answering phone calls, scheduling meetings, as well as providing executive administrative assistance to the CEO of CASP. This position requires the ability to be highly organised and manage a varied workload, excellent time management and strong communication skills. Please see the job description for further information.
The client requests no contact from agencies or media sales.
Job Description – Projects Assistant
Salary: £25,000 per annum
Contract: Permanent
Reports to: Projects & Research Manager
Hours: Full time (40 hours per week including one hour lunch break each day)
Start date: 1st June 2024 approx
Location: Home-based (travel costs paid for meetings)
Annual leave: 27 days FTE per annum plus Bank holidays (22 days FTE per annum whilst the 4 day week is in place)
Please note that at Waterwise we work a Four Day Week, under voluntary agreements which all staff members sign. This means that you will be contracted and paid as full-time but you will sign a voluntary agreement stating that you commit to employing efficiency tools both individual and team-wide to deliver and be paid for 5 days work within four normal 9 to 5 days - the office is closed on Fridays. Training will be provided and you will be expected to continue to refresh your training and to keep up use of the efficiency tools. Annual leave is also pro rata’d. More information on a Four Day Week can be found here. We can answer any questions you may have about this at interview.
Waterwise
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Waterwise is a people-led organisation which prioritises the wellbeing of its staff.
Water scarcity is an urgent issue right here, right now, right across the UK - consistent record-breaking high temperatures and low rainfall, and recurring drought, show how climate change and population growth are already putting our water resources under severe pressure, and this challenge is growing. Water efficiency has to be a big part of the solution, and we support and challenge governments, industry, customers and others to be innovative and ambitious on water efficiency. Our work includes campaigns, events, media, policy and regulatory influencing, research projects, stakeholder engagement and services such as Waterwise Training and the Waterwise Checkmark. We are funded by supporters across and beyond the UK water sector. Our Waterwise Strategic Direction to 2030, published in August 2022, tells you a bit more about us. Our UK Water Efficiency Strategy to 2030 tells you a bit more about our ambition.
At Waterwise we put staff wellbeing first, and our staff surveys show that our team knows, feels and appreciates this. Our values are
Purpose: We will deliver independent and ambitious leadership to drive social and political change on water efficiency
Pioneer: We will be forward-thinking and visionary in our approach, being brave and innovative in challenging the status quo
Passion: We will campaign to protect water and the planet and work to keep our own environmental impact as low as possible
People: We will prioritise staff wellbeing, be an inclusive, kind and positive team.
We are always looking for bright, committed people with a diverse set of skills and experience to help achieve our vision that water is used wisely every day, everywhere, by everyone. We are a lively, happy, friendly team, and we can’t wait to read your application!
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. Please see more on this below.
We are also working to reduce Waterwise’s own carbon and environmental footprint.
Projects Assistant role description
The role involves identifying relevant project and research opportunities; assisting with developing winning bids and delivering successful projects. Examples of recent projects include developing a water scarcity index for BSi and creating an evaluation framework for water saving campaigns. You will report to a Projects Manager and be joining a small but growing sub-team winning and delivering water efficiency research projects. For example, part of your role will be to support the delivery of an existing Ofwat Innovation Funded Water Literacy project which is developing a new training and accreditation offering on water.
Key responsibilities in the role include:
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Working with others to identify opportunities for Waterwise to undertake relevant research project work
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Supporting the drafting of bids and proposals
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Getting involved in the delivery of a range of water efficiency projects often from project inception to dissemination of the findings
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Working with the wider team to develop and deliver water efficiency training
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Working with the wider team to assist in the development of content for social media, blogs, trade media and press
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Assisting the team with organising events (e.g. Waterwise annual conference)
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Attending conferences, seminars and meetings to represent Waterwise
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Being the dedicated Waterwise contact for specific funders and stakeholders.
The above is not an exhaustive list of activities but hopefully gives you a sense of the role and requirements.
Projects Assistant person specification
We need someone who is proactive and a self-starter, with excellent communication and organisational skills. You will have a track record in working on bids and project delivery, ideally in the water sector.
Essential Knowledge, Skills and Behaviours
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Some experience of the UK water sector and/or environmental sustainability would be useful but is not essential
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Experience in working on research or industry projects
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Experience in supporting bids for new projects
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Good interpersonal skills to work collaboratively with a range of stakeholders, including clients
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Strong organisational skills, including the ability to plan and work proactively to meet deadlines
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Excellent attention to detail
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Ability to positively promote Waterwise and its work
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Ability to work flexibly within a small team that works from home
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Ability to manage own time and prioritise tasks
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Ability to communicate across the team about your work and workload
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Commitment to equity, diversity and inclusion and wellbeing
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Eligibility to work in the UK
Benefits
At Waterwise the wellbeing of our employees is our number one priority. To recognise the fantastic work our team does in driving water efficiency, and to support their wellbeing, we have a wide range of employee benefits, beyond statutory commitments. These include:
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Positive, values-based environment and an inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload
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Strong emphasis from CEO on wellbeing and workload management
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Homeworking and a small allowance for occasional shared office working
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Four Day week - being paid full-time but working 80% of this (or pro rata equivalent), in exchange for using tools to work efficiently - for full-time employees this equates to a day off every week, in addition to annual leave
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Flexible working
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Part-time working
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27 days annual leave per annum for full-time employees (or pro rata equivalent for part-time colleagues), plus Bank Holidays (pro rata’d to 22 days full-time equivalent as we work a Four Day Week)
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Death in service benefit at x2 of salary
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Paid chartered and professional memberships
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Individual and team training budgets
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Maternity leave and maternity adoption leave beyond statutory
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Childcare costs for activities undertaken outside normal working hours
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Sickness pay beyond statutory
Equity, diversity and inclusion
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.
Please see our Equity, Diversity and Inclusion Statement here.
We are committed to treating all current and prospective employees fairly and to ensuring that our workplace and employment practices are free from discrimination, harassment or victimisation on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. Everyone in our team has a role to play in helping Waterwise become more diverse and inclusive, and we hope you will join us for this next stage in our journey.
We want to ensure that our recruitment process is inclusive of and accessible for everyone. If you are interested in applying for a role with us and think you may need some additional support or reasonable adjustments made to any part of the recruitment process, please get in touch on the email address below.
How to apply
To apply for this role, you will need to answer role-related questions. Click here to apply. Please provide evidence and examples from your work history or other aspects of your life to answer the questions and demonstrate how you meet the criteria required. Please refer to the person specification when you are doing this.
Our goal is to remove bias from the hiring process and so rather than asking you for a CV and cover letter, we have set up role-related questions which will allow us to assess your approach to a problem and understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by the selection panel. We will use these scores to shortlist for interviews. We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is 23:59pm on 14th April 2024. There will be a two-stage interview process. First interviews will be held on 2nd May 2024 and second interviews will be held on 8th May 2024. For this role both interviews will be held online via Zoom.
We will consider flexible working requests within this role - please state your preferred hours and working pattern within your application.
The client requests no contact from agencies or media sales.
Night Reconnection Assistant - Rough Sleeping Services
London
£31,703 - £35,578
Are you looking to start your career supporting vulnerable adults; working for a charity who makes a real difference to the lives of people who are homeless every day?
Our client provides a rapid response service, intervening to ensure no one needs to sleep rough. They are currently looking for people to join their teams as Night Reconnection Workers in their Staging Post services. In these roles you will:
-
Work as part of a busy team environment working closely with those affected by rough sleeping.
-
Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection or assessment plans and supporting clients into appropriate accommodation.
-
Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am)
About you
These crucial roles will suit people with an interest in in developing key skills to build a career working in a support role, as well as:
-
Some experience of dealing directly with the public and/or customers in a busy service environment.
-
Good communication skills and the ability to work with others effectively to get things done.
-
Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
-
You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
Flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
Closing date: 10am on 08 April 2024
Interview and assessments on: 18-23 April 2024
Assistant Management Accountant (part-qualified)
Circa £35,000 + benefits
6 months fixed term contract
35 hours per week (with flexible and hybrid working)
Wimbledon
The role
You will be supporting the Finance Team for CIPD and a key player tasked with producing accurate financial data to enable effective decision-making across the business.
What you’ll be doing
- Using accounting system to process and manage financial transactions related to CIPD UK and CIPD Enterprises and potentially other entities within the group. Posting transactions and month end journals in NetSuite including prepayments, accruals and revenue deferrals.
- Day to day accounting activities include managing transactions in the ledger, ensuring coding is accurate and adjusting miscoding before the month end to minimise time it takes to close the month.
- Working with others in the finance team and in teams across the business to ensure month end reporting is accurate, on time and all appropriate journals are supported.
- Completing revenue reconciliations between Netsuite and other source systems to ensure deferred and accrued income is accurate. Working with the systems accountant and financial accountant where necessary to complete this.
- Reconciliation of the Purchase Order System and goods receiving. Working with areas around the business to ensure accurate transaction recording.
- Production of the management accounts.
- Preparing supporting documentation for the year-end audit and liaising with external auditors.
- Providing support to Finance Business Partners within operational finance and operational queries from wider commercial business.
- Supporting Finance Business Partners in the budgeting and forecasting process.
What you’ll need to be successful
- Accounting experience in a similar role, with a focus on ERPs such as Oracle (NetSuite), SAP, Microsoft
- Part-qualified accountant preferred (ACCA, CIMA, ACA or equivalent)
- Advanced knowledge of Excel (sumifs, pivot tables, vlookups) and experience of working with accounts systems
- Demonstrate integrity, a strong work ethic and a sense of urgency in executing and completing tasks
- Well organised with the ability to work independently and collaboratively with remote teams
- Confident communicator with high level of attention to detail
About us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, then click APPLY.
CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
The client requests no contact from agencies or media sales.
FareShare
Job Description – Trusts and Grants Assistant
Reporting to: Senior Trusts and Grants Manager
Location: Hybrid/London
Contract: Permanent
Hours: 35 Hours
Salary: £24,973.60-£26,288 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s largest food redistribution charity, working with a network of 18 independent organisations to make sure good quality surplus food reaches people who need it most, rather than being wasted. We rescue food from farms, factories, supermarkets and food outlets and send it to almost 9,000 charities working on the frontline to support their communities. FareShare food nourishes people in need and connects them with vital support services to help them build a brighter future.
Every day, millions of people skip meals or go without any food, driven to food insecurity by the cost of living crisis. Yet at the same time, over three million tonnes of good to eat food goes to waste in the UK – enough for 7 billion meals.
In 2022/23, FareShare redistributed enough food for almost 130 million meals, but we know there is more food out there that could be used to support communities in need rather than needlessly wasted. This is an exciting time to join FareShare, as we embark on a new, ambitious three-year strategy that will maximise the social and environmental impact of rescuing surplus food.
The role
FareShare has a vibrant Fundraising team that has achieved incredible growth in support across income streams over recent years. At the same time, the organisation is passionate and committed to expanding our work so more surplus food can reach thousands of charities and community groups nationwide. To meet this ambition, we need to continue to grow our income and are looking for a Trusts and Grants Assistant who will be a key part of our Trusts and Grants team.
This is a new role that will lead on securing and managing grants of up to £10,000 and will provide support to the wider team on a range of functions, from bid development and supporter care, to research and prospecting, income reconciliation and record keeping. It joins a team of five that manage a diverse range of partnerships worth more than £4m each year.
This is an excellent opportunity for somebody looking to start or develop a career in Trusts fundraising whilst working in a successful and supportive team.
About You
We are looking for somebody with fantastic written and verbal communication skills. You are a confident writer with an ability to present information that is clear and appropriate for different audiences and enjoy public-facing responsibilities. You will have good experience of managing a variety of administrative responsibilities and will be comfortable working to deadlines. You will be a positive force in the team, happy to use your initiative to help and support the fundraising strategy as needed.
Key responsibilities
- Income Generation: Manage proposals, communications and reporting to smaller grant givers and support the Trusts and Grants team in wider bid development.
- Supporter Care: Work with the wider Fundraising team to create inspiring communications and stewardship journeys for our supporters. This may also involve occasionally supporting the set up and delivery of funder events.
- Gift Processing: Work with Finance and Fundraising teams to ensure accurate banking and recording of grants and to administer timely thanking of our supporters.
- Research and prospecting: Support the Trusts and Grants team in the management of our prospecting pipeline and the co-ordination of introductions and mailouts.
- Administration: Help maintain accurate and up-to-date records of Trust contacts and communications on our fundraising database, and to ensure this information adheres to data protection guidelines.
- Fundraising support: Undertake other duties that support the organisations fundraising strategy, in keeping with the grade and overall purpose of the role.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with the below criteria.
Essential Criteria
- Experience of delivering excellent supporter care or customer services.
- Able to demonstrate excellent communication skills, both written and oral.
- Able to demonstrate excellent organisational and administrative skills.
- Ability to contribute effectively to the team as well as the ability to work independently.
- Experience of organising and prioritising own workload on a day-to-day basis.
- Ability to work analytically and with numbers.
- Excellent attention to detail.
- Good IT skills, competent in the use of MS Office, including Word, Excel, Outlook and PowerPoint.
Desirable Criteria
- Experience of fundraising or working in the voluntary sector.
- Experience of using a CRM system.
- Demonstrable interest in food insecurity, food waste and surplus redistribution.
Competencies and behaviours
- A commitment to recognising and celebrating diversity and inclusion.
- An interest in furthering FareShare’s mission.
- Flexibility of approach and a team player.
- Forward thinking and willing to contribute ideas and opinions.
- Willingness to travel around the UK on an occasional basis.
FareShare’s head office is in central London and we expect the successful candidate to be able to travel in at least 1 day a week. More flexible arrangements can be discussed in the recruitment process.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an excellent opportunity for an experienced HR assistant to be responsible for recruitment and HR administration across a busy team
Key responsibilities of the role:
- Responsible for supporting the end to end recruitment process including liaising with candidates, successful and unsuccessful, to provide an engaging recruitment experience
- Providing recruiting managers with applicant paperwork for shortlisting
- Completing pre-employment checks (including right to work, DBS, occupational health)
- Monitoring the onboarding process, keeping recruiting managers informed, in line with proposed start dates
- Overseeing the team inbox throughout the day, acknowledging receipt of emails, and allocating to People Team members as appropriate
- Data entry to ensure records are accurate and up to date
- Generating standard letters in support of the starter, leaver, staff changes processes o Supporting the People Officer with administration of volunteer processes as required
- Providing support on ad-hoc administration tasks across the People and OD Team
Ideal candidate profile:
- Experience of working in a similar role, providing a high standard of customer care in a fast-paced environment
- Extensive administration experience within the recruitment and onboarding process
- Understanding of core HR processes
- Excellent written and oral communication skills
- Strong IT system knowledge including experience using HR and recruitment systems
- Charity Sector experience (Desirable)
Agency reference number: J78915
Location: Central London
Hourly rate: £16-18 PAYE inclusive of holiday pay
Working hours: Full time
Working pattern: 1 day per week on site
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
This role will be known internally within the organisation as Membership Services Assistant Manager
Coventry University Students’ Union (known as Your SU) is a membership organisation which aims to improve the lives and experiences of students across the Coventry University Group. There are four main campuses of Coventry University Group in London: Liverpool Street, Dagenham, Greenwich and Vauxhall.
The Assistant Manager is responsible for managing the delivery of operations at the Students’ Union’s sites in London, ensuring Your SU’s Membership Services are delivered across the region.
You will be a key driver in developing our services across the London campuses and will work directly with students, their representatives and local university management teams, to improve the student experience and the offer at their campuses.
You will be promoting students’ union services, developing activities as well as supporting the local student officers with campaigns and projects. The Your SU team supporting the London campuses is a small yet effective team. You will have the support from the wider organisation (based largely in Coventry) however on a day-to-day basis in London there will be occasional times when you are working on your own so being self-motivated and able to work on your own initiative is essential.
Successful applicants will need to be passionate, creative and talented, with an interest in being on the cutting edge of innovation and delivery in the student movement. You must be an effective communicator to develop and maintain strong working relationships with our members and stakeholders. It would be beneficial to have previous experience in student services / student representation / Students’ Unionism.
Coventry University Students’ Union’s values are to be helpful, inclusive and ethical and these are reflected in our progressive and people focused rewards and benefits. We offer generous annual leave, an agile working scheme and place a high level of importance on staff support, development, inclusivity, and wellbeing.
Key duties will include:
- To provide support to local Student Officers, Student Representatives and members with variety of activities and training.
- To enhance the student experience through supporting students and students’ union elected representatives to deliver positive change.
- To deliver a range of co- and extra-curricular services and engagement activities.
- Assist in the management of staff and report on work performance to line manager.
- To deliver local student elections, and ongoing induction and support, for elected members.
Working Hours and Location
This post is a permanent role, full-time contract (37.5 hours per week) with options for hybrid working.
The successful applicant will be expected to regularly visit all the London campuses ensuring a face-to-face offer for our members. Our current sites are located in Liverpool Street, Vauxhall, Dagenham and North Greenwich. Liverpool Street currently acts as our main hub.
As an organisation, we have an agile working programme which supports staff working from home. However, regular working each week is required onsite (minimum 3 days per week) and flexibility to meet additional business need is required, for example at certain times of the year on campus delivery may be required every day during busy student events (Welcome / Graduation etc). There may be some infrequent weekend and evening working for which time off in lieu will be given.
We have a flexible approach and are open to applications from candidates that may require some variation to the contracted hours or hybrid arrangements (although this is not a fully remote role and a minimum of 30 hours / 4 days is required). If you would like to apply on a reduced hours basis it would be helpful to include this information in your application questions however selection / shortlisting will not be influenced by this information.
Salary Details
The salary is £29,605 - £33,966 (+ £3,000 London Weighing Allowance) per annum.
It is usual to start at the bottom of the grade and will increase incrementally on an annual basis however for a candidate with highly relevant previous experience an offer may be made within the grade range. The salary advertised is the full time salary, if the role is taken on a reduced hour basis the salary (LWA and holiday entitlement) will be calculated pro-rata accordingly.
Job Description and Person Specification
To view the job description and person specification (including our shortlisting criteria) please see attached or visit our website under 'Work for Us'.
Application Process
To apply you will need to submit:
- Your CV
- A short application statement
- Equal opportunities form
We encourage you to read our shortlisting criteria (on the job description and person specification) and use the application statement to highlight how your skills and experience are relevant to this role. The applications that most closely match our shortlisting criteria will be invited for interview.
The application statement and equal opportunities form are downloadable from our website.
If you require any reasonable adjustments to the application or interview process, or have any questions relating to the role, please let us know.
Applications Close: Tuesday 2nd April 2024 at 9am
Interviews: Friday 19 April 2024
Focus on Diversity and Inclusion
We are an equal opportunities employer and actively committed to promoting equality and diversity, and expect all staff, students and volunteers to share this commitment.
We are especially keen to encourage expressions of interest from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.
We are a disability confident employer and candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.
Staff Benefits:
Our benefits offered to staff include:
- Occupational Pension Scheme, employer contributions matched up to 6%
- Generous annual leave, this role attracts 31 days holiday plus bank holidays (2 additional days after 2 years service and a further 3 days after 5 years.)
- Free 24/7 access to our Employee Assistance Programme offering confidential advice and support
- Mental Health First Aiders, colleagues who have received training to support others
- Life Insurance 3 x salary
- Eye care and Flu vouchers
- Staff reward and recognition schemes
- Agile working scheme
- Volunteer days, 3 paid per year
The client requests no contact from agencies or media sales.
You will be well organised, with previous experience in planning and executing conferences and other events. Previous experience working with volunteers or in a client facing environment is essential
Day to day responsibilities include dealing with general enquiries and requests, organising events and training courses, preparing briefing notes and accurate document management.
Details
Post: Team Assistant, Provincial Support Team
Description: To support engagement activities and respond to contacts from key stakeholders. To assist the Provincial Support team and the Masonic Support Department with the delivery of all activities, in particular working closely with external stakeholders and volunteers who play a central role in ensuring the award of grants to individuals.
Hours: 34 hours per week (early finish on Fridays)
Hybrid:Work from home two days per week
Salary: £27,664 - £30,105 (depending on experience)
Holiday:25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Masonic Support Programme Lead
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Main responsibilities
· Administer general enquiries and requests made to Masonic Support Department
· Support the Masonic Support Department to arrange and run conferences, regional meetings and other events
· Arrange delivery of PGA Induction training
· Provincial Support record maintenance / Filing / Archiving
· Research and prepare briefing notes/topic summaries to support the activities of the Provincial Support Team
· Assist the Volunteer Officer and Masonic Support Administrator
Person specification
Essential
• Educated to A-level (or equivalent)
• Experience of working with volunteers or in a client facing environment
• Event administration and management
• Preparing briefings, guidance, reports and correspondence
• Self motivated and able to work independently
• Proactive and supportive team working
• Excellent standard of written and spoken English
• Excellent attention to detail
• Able to communicate clearly and concisely
• Able to build effective relationships with colleagues at all levels
• Able to use initiative to take decisions and solve problems within assigned level of responsibility
Desirable
• Degree level qualification (or equivalent)
• Charity sector experience
• Working for a membership organisation, Trade Association or similar
• Providing administrative support for a team
• Basic knowledge of Freemasonry and its structures
• Arranging and supporting meetings and events using zoom
• Intranet maintenance using Pagetiger
• Working with Powerpoint
• Basic records management
How to apply
Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.
Deadline for applications: 7th April
The client requests no contact from agencies or media sales.
Online Fundraising Assistant
Position Objective:
To contribute to the execution of international PETA entities’ online fundraising programmes by assisting in the production of online fundraising campaigns, social media campaigns, and data management
Term of Employment:
Full-time
Location:
Remote from mainland UK (occasional to travel London required)
Reports To:
Associate Director of International Digital Fundraising
Salary:
£27,000
Primary Responsibilities and Duties:
- Assist with PETA entities’ online fundraising campaigns, including data selection and quality checking, e-mail scheduling, donation tracking, and reporting
- Assist with PETA entities’ social media fundraising campaigns, including ad monitoring, comment section moderating, rejection responses, and reporting
- Assist with the statistical analysis of online fundraising campaigns
- Review online donation transaction data and ensure it is entered into the relevant databases in a timely manner
- Maintain the online fundraising appeal archive and ensure that materials are organised and stored efficiently
- Assist in building online advocacy campaigns for PETA entities
- Ensure the operation of the fundraising and data collection elements of PETA entities’ websites
- In liaison with the supporter services administrator, assist in maintaining and updating supporter records and subscriptions in fundraising databases
- As directed, work with the PETA Foundation US IT Department and database-management vendors to ensure that all data collected online is managed and maintained properly
- Perform any other duties assigned by the supervisor
Qualifications:
- Experience with CRM, ideally Raiser’s Edge or another fundraising database
- Experience with Excel and good numerical skills
- Ability to handle numerous projects simultaneously
- Excellent organisational skills and attention to detail
- Ability to work both independently and within a team environment
- Commitment to the objectives of the organisation
- Adherence to a vegan lifestyle strongly preferred
Prospectus is delighted to be partnering with Resonance Ltd., a fellow B Corp who provide life changing homes and solutions for people and communities facing crisis. Resonance is looking for a Relationship Assistant (Social Investment Funding) to support across a portfolio of capital grant investments as well as managing their own smaller portfolio.
The role is offered as a contract until March 2025 on a hybrid basis and you will be assigned to one of our offices in either Launceston, Bristol, London or Manchester. There is a requirement to attend your assigned office twice a week alongside a monthly face to face meeting every 2 months. Additional travel will also be required as part of grant project management and Partnership engagement. The role is offered as a 9 day fortnight and has a great deal of flexibility with core hours 9 – 3.30pm.
Resonance is a social impact property fund manager. Launched in 2002 with the mission of connecting capital to social enterprise. We are proud to be a B Corp and of our 20-year track record of impact investing. The Youth Investment Fund (YIF) is part of our eco-system and is a £368 million fund created by the UK government to create, expand and improve youth facilities and services in England to drive positive outcomes for young people. The Youth Investment Fund (YIF) is being delivered by a partnership between Social Investment Business, The Key Fund, National Youth Agency and Resonance.
Together, we are delivering grants for up to 300 facilities in selected eligible areas across England by 2025 that represent positive value for money, are environmentally sustainable and enable positive activities for young people aged 11–18 (up to 25 for young people with SEND). This funding will drive value-for-money facilities that youth organisations can then afford to sustain. Using innovative construction techniques, as well as supporting redevelopment projects that expand youth service provision, the Youth Investment Fund will achieve savings on facility running costs, so that resources can focus on activities that enrich young people’s lives. It will support projects to level up youth provision, assessing and distributing grants so that local youth facilities and services can be the best they can be.
Reporting to the Senior Relationship Manager (Youth Investment Fund) and supporting the other Relationship Managers, this role plays an important part in the provision of capital grants to our charity customers working in the youth sector as part of the Youth Investment Fund (YIF). You will take responsibility for ensuring key data points are kept up to date on our Salesforce database and working with grantees to ensure that they log key project updates (e.g. project forecasts, planned transactions, construction status, start and end dates). Furthermore, you will support the collection, review and report on monitoring information from grant recipients which is predominantly financial information (management accounts, annual accounts and forecasts) and construction progress reports. There will be the opportunity to manage a small portfolio of your own capital grant investments. Key to success in this role will be adopting Resonance’s continuous improvement and learning ethos.
The right candidate will be a strong team player with previous experience of grants administration, particularly in the context of government funding programmes and/or experience of capital funding. This is a great opportunity for someone to be involved in making a difference to young people. You will be proactive and can work well both autonomously and as part of a team and you should be flexible, adaptable and able to manage competing priorities. The Relationship Assistant will hold a track record of managing and working with a portfolio of organisations and thrive in using databases and interpreting and understanding data in a range of formats. Knowledge of the voluntary, community, and social enterprise sector, particularly the youth sector and/or knowledge of construction projects, real estate or property would be desirable but not essential.
Here at Resonance, we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all.