Customer Service Coordinator Jobs in London, Greater London
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for a senior development programmes coordinator to take responsibility for the efficient coordination of this work, elements of which are delivered virtually, in-person or hybrid.
In addition, the postholder will have responsibility for the effective line management to some of the team’s programme administrators/assistants.
This is an exciting opportunity for someone to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development Programme. The individual should have excellent programme coordination skills, the ability to work effectively across multiple projects will be critical to success. The postholder will be an excellent communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team. Along with being analytical and insightful, the postholder will be highly organised with a keen eye for detail. This role will involve line management responsibilities, experience is desirable.
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Please also complete the online interactive equal opportunities monitoring form as part of your application.
This is a great opportunity for someone with a passion for volunteering and working with older people to join a well established charity that has volunteers and volunteer involvement at the heart of our service delivery. Link Age Southwark is a local charity based in the London borough of Southwark. Our vision is for friendly local communities where older people thrive. We offer a range of services to older people and those living with a diagnosis of dementia and volunteers play a significant role in supporting our offer to older people. Our services include: volunteer befriending, social, exercise and activity groups, large social events as well as dementia specialist services. We are looking for someone dynamic and enthusiastic to join our Volunteering and Events team and help us achieve our vision. Your role will be focused on the recruitment, management and support of volunteers. We currently have over 350 volunteers who fulfil a range of roles. Link Age Southwark has previously been awarded the Queens Award for Volunteer Services and holds the Investing in Volunteers kitemark for volunteer involvement.
Please submit a CV and covering letter. In your cover letter please let us know why you are interested in this role with Link Age Southwark. The more you put in your letter the better sense we can get of your interest which helps with shortlisting. We would prefer it if you didn't use AI to write your letter but if you do then please do try to have your tone of voice in the letter as that is how people stand out from the crowd. Please also look at where you live in London compared to where we are - East Dulwich in Southwark - as you will need to be in the office two days per week. Interviews for this role will take place on the 24th April 2024 at our office.
We are looking for a People Coordinator to join the National Theatre People Operations Team (FTC - 12 Months)
The purpose of the role
The People Team provide advice, guidance and support to all National Theatre staff, line managers and senior leaders on people policies; terms and conditions of employment; recruitment and selection; performance management; staff engagement; diversity and inclusion; trade union and employee relations; discipline, grievance, and capability processes; and training and career development. We pride ourselves on providing a customer-focused, flexible, and agile service and aim to support and facilitate an open and inclusive culture where all staff can thrive.
This role is an excellent entry level role to the work of a human resources function. Working in close collaboration with colleagues to provide a full administrative support to the People Team, assisting the team in delivering a positive, proactive, and outward-facing operational HR to the National Theatre.
The primary focus of this role is the full employee lifecycle and payroll administration, recruitment administration and managing first-line HR queries in a fast-paced environment.
The successful candidate will have the following:
- Excellent attention to detail and able to prioritise conflicting demands.
- Ability to work under pressure and manage time effectively.
- Experience of working effectively under pressure and managing multiple priorities, with good time management skills and with accuracy and attention to detail.
- Experience of proactively identifying where practices can be improved and proposing solutions to manage them.
- Experience of using a system to support tasks and working within defined processes.
- Experience of writing and communicating in a clear way to ensure the provision of an excellent service to the People team and the wider National Theatre.
If that sounds like you, this may be the role for you!
Working with us will give you...
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Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.
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Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
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Access to interest-free season ticket loan and Cyclescheme partnership
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Pension schemes with Legal & General and NEST
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Sabbatical option, subject to agreement and policy
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Generous sick pay
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Family-friendly employer with supporting policies
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Hybrid and flexible working, subject to agreement and policy
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Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
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On-site Occupational Health and welfare support
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Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
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On-site staff canteen and bar
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Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
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The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Friday 29th March 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.
Term: Full time, one-year fixed contract with the option to extend
Salary: £28,000 per annum + generous benefits
Location: London (Victoria) – (hybrid working, with one to three days in the office a week)
Closing date:12 noon, 5 April 2024
Interviews: 11, 12 and 15 April 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
Working as part of our Development and Engagement directorate, this is an exciting opportunity for someone who is looking to build their project management and event experience to work across two high performing programmes to provide efficient administration of events, project management tools, systems, and processes.
Our Digital Boards and Digital ICS programmes provide leadership development support to NHS Boards and system leaders through bespoke board development sessions, peer learning events and written outputs. This role will involve working with programme leads and project partners to deliver a high volume of outputs every year.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?
With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.
The Opportunity
We’re looking for a Fellowship Services Coordinator to help us achieve real impact by being the first point of contact for both Fellows and non-Fellows. The postholder will deliver exceptional customer service with a focus on proactively engaging with Fellows, via telephone and email to gather insights, address issues, identify opportunities for enhancing their experience and if necessary, champion the benefits of Fellowship .
This role is based at RSA House in London for at least three days per week, with hybrid flexibility for the remaining days. We are open to job shares for this position.
About You
What we look for in a successful Fellowship Services Coordinator candidate:
- Excellent written and verbal communication skills; an ability to talk about the RSA confidently with Fellows and members of the public face-to-face, over the telephone, and by email.
- Knowledge of good customer service processes.
- Has a passion for engaging with people and the ability & confidence to convince Fellows of the benefits of staying a Fellow.
- Accurate data inputting skills with excellent attention to detail, and a commitment to preserving the confidentiality of Fellowship data.
To find out more about this role, please download the job description on our website.
Apply
In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 9am 10 April 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.
We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.
Read full our commitment to Diversity, Equity and Inclusion on our website.
About Us
We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.
The RSA has been at the forefront of significant social impact for over 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish.
We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.
We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth.
Inspired by Catholic Social Teaching and in response to local needs we offer programmes that include skills development (employability, language); 1-to-1 coaching & mentoring; welfare support; creative & academic activities and that build confidence and self-esteem, promote aspirations, broaden horizons and opportunities that help to improve life chances for themselves, their families, and their communities.
Our Services are currently delivered by our Youth Service, Women Service and Volunteer Service. We have a staff body of 27 and pivotal to the success and delivery of the Centre’s programmes is the strong and consistent contribution from our committed and active volunteers.
We are looking for a motivated and efficient person with willingness to develop her skills to join our Youth Service team to help grow the Youth Mentoring programme. The post holder will provide key monitoring and administrative duties, provide 1-to-1 support to mentors, and help with the overall running of the programme as stated by the Mentor & Parent Liaison Manager. The Youth Mentoring programme includes up to 120 mentoring relationships annually.
Critical to their success will be their genuine empathy and commitment to Baytree’s core principles. While our clients’ needs are central to what goes on at the Centre, we also believe in inspirational staff. What we do, how we behave, what we deliver and how to deliver are all fundamental to ensuring that our client’s best interests are served.
We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from underrepresented groups.
The client requests no contact from agencies or media sales.
The Actors’ Benevolent Fund supports professional actors and stage managers in times of need, and in 2022 we spent over £1.6M on charitable support. The organisation has a bold new ambition to increase its reach and impact within the performing arts community, helping many more people and expanding the range of support to result in meaningful and sustainable change. It is an exciting time to be joining the charity, with a new Board of Trustees and the opportunity to make a real difference to a community dedicated to bringing so much meaning and inspiration to others.
We have created a Marketing & Engagement Coordinator post to help us achieve this ambition, through managing and increasing engagement with the charity’s members and other stakeholders. This includes assisting the Marketing and Engagement Manager with the planning and execution of marketing, branding and advertising strategies to better promote the ABF to all our stakeholders across all communications channels. This role also involves administering the ABF membership, including responding to enquiries and providing a positive and responsive experience of the charity. Activities include creating and monitoring engaging content for social media platforms, as well as developing the ABF’s membership processes to increase impact. There will be the opportunity to develop and implement activities to increase the ABF’s membership.
We are looking for someone with experience of digital and traditional marketing as well as customer relationship management (CRM) tools, data analysis software, HTML and graphic design applications. Importantly, you need excellent verbal and written communication skills to successfully convey the ABF’s brand, and the ability to build and maintain positive, trusted relationships with stakeholders.
This role is office-based, working two days per week at our office in central London. The closing date is Monday 22 April, with interviews due to take place on Monday 29 April.
The client requests no contact from agencies or media sales.
We are looking for a Local Business Coordinator to proactively engage local businesses with our projects and develop new initiatives to make a difference in Lewisham. You will work alongside the Community Engagement & Grants Coordinator and the Local Giving Programme Manager to raise the profile of and generate more giving in the local community.
This post is ideal for somebody who has an interest and the drive to explore the local community, engaging with local businesses and encouraging them to contribute towards our projects and giving back. You will have some experience coordinating projects and be a confident communicator, able to negotiate with people and build effective relationships. We are looking for someone with an energy and enthusiasm to bring their own ideas to make a difference for communities in Lewisham.
Please note:
Closing date: Thursday 4th April 2024 at 9am
Interviews: Thursday 11th April 2024
About the recruitment:
We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.
We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.
It is important to provide a detailed cover letter describing your suitability for the role and how you meet the essential criteria shown in the job description.
The client requests no contact from agencies or media sales.
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate professional, whose values match our own, can think independently and is open to a coaching style of management, to join our Stroke Recovery Service based in Suffolk.
Position: S11157 Stroke Association Support Coordinator – Communication Support
Location: Home-based, Suffolk however, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time 35 hour per week (flexible working available)
Salary: Circa £25,500 per annum
Contract: Our services are project-funded, we currently have funding for this service until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 21 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 25 April 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers whose lives are affected by aphasia, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.
Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:
· Support stroke survivors and their carers to develop appropriate communication strategies and practices, Build confidence in the use of these communication strategies in order to live life with maximum independence
· Run an effective service for stroke survivors and carers, including face to face, digital and online resources, ensuring that confidential and accurate records are kept on our CRM data base
· Provide personalised information, advice and supportEnable stroke survivors to make informed lifestyle changes which will help them to prevent further strokes
· Work with other health and social care professionals across the stroke pathway to ensure high quality support
About You
Knowledge, skills and experience you will ideally have:
· Background in a caring profession, ideally supporting people with disabilities
· Excellent IT skills and an ability to maintain accurate records
· An affinity with the values of the Stroke Association
· A flexible approach and an ability to effectively manage a caseload
This role requires frequent travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Applications from individuals who are seeking flexible working options.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are working with a professional body based in central London, who are looking for a Services Coordinator to join their team.
As an organisation they represent almost 20,000 professionals, and promote advisory service, high standards and equality and diversity across the profession; both in the UK and abroad.
As Services Coordinator, you will report into the Senior Services Officer, and play a key role in ensuring the day-to-day delivery of services offered to members. This is predominantly administration based role, where you will be in contact with members, and therefore they are looking for someone who is approachable and able to provide great customer service.
Some of the benefits include
- Up to 31 days holiday
- Up to 12% employer pension contribution
- Hybrid working (2-3 days per week from home)
- Live cover
As Services Coordinator you will
- Maintain the team inboxes.
- Manage incoming telephone and email enquiries from members and affiliated organisations.
- Ensure the direct debit payment system is kept up to date.
- Generate purchase orders.
- Ensure internal and external user guides are kept up to date.
- Support the Senior Services Officer with development work.
- Work with the Senior Services Officer on ad-hoc market research.
To be successful in the role you will
- Have demonstrable administration skills, including time management and strong attention to detail.
- A good understanding of customer service principles.
- Have effective communication skills, both written and oral.
- Have the ability to develop collaborative relationships with others.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£25,643 per year (London Living Wage)
Fixed term, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We're seeking an IT Support Coordinator to assist our IT Business Partner in the day-to-day operations of our IT team. In this newly created role, you'll be the go-to person for staff both in our London Bridge office and remotely.
As an IT support Coordinator, you’ll be providing first and second line support assisting with troubleshooting operating systems, applications, and network issues. This will include liaising with our service providers and escalating tickets, when necessary, as well as troubleshooting laptops, re-cabling workstations, and replacing faulty docking stations. Additionally, you'll support our video conferencing rooms, manage user accounts through active directory, and address printer issues by coordinating with suppliers to book engineers.
You'll also play a key role in advising staff on best practices, policies, and process improvements, fostering a culture of efficient technology use. Collaboration is key, as you'll work closely with our IT Business Partner to update documentation, handle administrative tasks, and improve asset management processes.
In this role you’ll get to work with colleagues across Prostate Cancer UK and support them in their efficient use of technology and contribute to our overall mission to give every man the power to navigate prostate cancer.
What we want from you
To be successful as an IT Support Coordinator you’ll have an excellent knowledge of operating systems, hardware and software (especially Microsoft products) or a willingness to learn.
With a strong customer focus, you’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated person who can work proactively without supervision and adapt to changing priorities and customer requirements.
If you have an enthusiasm for technology and looking to work for a dynamic and ambitious charity this may be the role for you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 7th April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Monday 15th to Wednesday 17th April 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You’ll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026.
The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met.
The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further.
Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed.
The role will best suit someone who:
- is capable of adapting quickly to new systems and interfaces.
- Has ability to troubleshoot IT issues, using external support where required.
- Has strong Microsoft Office skills.
- Has ability to deal with sensitive issues and to demonstrate strict confidentiality.
- Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification.
- Has experience using video conferencing tools e.g., Zoom/Microsoft Teams.
- Has experience with basic hardware repairs and fitting parts.
- Has experience with the security of data systems and cybersecurity.
- Has experience of the Microsoft 365 admin centre.
- Has experience in a customer facing role.
- Has 12 months experience working in a technical support role e.g., IT Helpdesk.
- Has experience of the Azure Active Directory (Azure AD) admin centre.
- Has experience of the Microsoft Endpoint Manager admin centre.
- Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar).
- Has work experience in the education/charity sector.
- Adheres to information security policies included in the charity’s ISO 27001 manual and completes information security training.
- Has a demonstrable passion for furthering The Brilliant Club’s mission.
Person specification
Time and Resource Management:
- Excellent organisational skills, with an ability to prioritise and manage time effectively.
- Ability to be flexible and adapt to changing priorities.
- Ability to identify opportunities to save time/resource.
- Manages projects with appropriate levels of time and resource input.
External Stakeholder Knowledge and Management:
- Confidence handling enquiries from external stakeholders and adapting approach to meet different needs.
- Actively shares useful information about stakeholders with internal colleagues at all levels.
Communication:
- Excellent written and verbal communication.
Initiative and Problem-solving:
- Proactive in seeking to enhance processes and identify emerging risks.
- Ability to spot inefficiencies in systems and suggest or implement improvements.
- Responds quickly to solve problems, seeking input from relevant internal stakeholders.
Developing Self and Others:
- Self-reflective and committed to own professional development.
The client requests no contact from agencies or media sales.
Job Description
- Coordinate the organisation and communication of sports fixtures to home and opposition teams in British Universities and Colleges Sport (BUCS) and London Universities Sports Leagues (LUSL) competitions.
- Support the Campus Manager with the delivery of sports club committee training.
- Act as the main point of contact for sports club captains for sports queries.
- Act as the main point of contact for opposition institutions.
- Coordinate entries into BUCS, LUSL and one-off sports competitions.
- Maintain accurate records of team members and contacts using the systems available.
- Maintain accurate budgets for all expenditure and income for all Team Greenwich Clubs.
- Manage MSL system to support Team Greenwich memberships, events, income and products.
- Maintain GSU What’s on Page to consistently reflect the Sports calendar and offer throughout the year.
- Collaborate with Team Greenwich Clubs & Members to promote and highlight any events, success stories and impact.
- Coordinate student sports club’s facility bookings internally and externally.
- Coordinate all Team Greenwich Clubs in relation to entries, fixtures, officials, facilities and any other administrative activities.
- Support any potential society or GSU move sessions / groups in transitioning to Team Greenwich Sports Clubs.
- Attend relevant meetings, drop-ins, support workshops, development events when required.
- Process club charges for competitions on GSU systems as required.
- Record accurate student data on engagement levels and present an annual written report on student engagement.
- Support the development of Team Greenwich Clubs with league, fixture and events coordination.
- Provide administrative support for collecting and reporting on feedback related to Team Greenwich members.
- Develop appropriate transport policies and solutions for student sport.
- Support the performance of Team Greenwich throughout the sporting year with development and performance tools available.
Duties and Key Responsibilities
- Support the planning of the GSU Awards in relation to Sports Clubs nominations
- Management of student staff to support all /any Team Greenwich events / socials.
- Comply with Greenwich Student Union policies, procedures at all times.
- Have a flexible approach to work and work productively with teams across Team Greenwich
- Any other duties commensurate with the post as directed by the Avery Hill Campus Manager.
- Support any GSU organisational priority events throughout the year.
- Provide effective sports development across each site as directed.
- Support recreational sport across projects and society needs.
- Provide an excellent annual flagship sports events such as Varsity and Activity Awards.
- Active within UoG sport community, providing opportunity for networking and feedback mechanisms for clubs to improve service. Provide general support for all Avery Hill engagement activities to support wider engagement and opportunities team and objectives
- Maintain Sports Club / Equipment inventory throughout the year, update records and monitor need.
- Collaborate with FOH members to ensure consistent approach and delivery across sports and campus.
EXPERIENCE:
- Experience of project managing
- Coordination of a range of successful events
- Develop and maintain effective systems for collecting, collating and reporting information
- Coordinating a sports club(s) including management of fixtures, training and finance
- Experience in using online administration systems
SKILLS AND ABILITIES
- Clear communication skills face to face and on the phone or email
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- IT skills at a level that supports report writing, email, internet, database and CRM systems and other platforms
- Time management and organisational skills
- Ability to engage and motivate others
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team
- Ability to stay focused and efficient in the face of changing priorities
KNOWLEDGE
- Knowledge and understanding of issues facing today’s students
- Knowledge of processes regarding risk assessments and GDPR
PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS
- Able to travel extensively within the Borough and Region.
- Based at Avery hill and Medway with travel expected to Greenwich
- Able to work some evenings and weekends and stay overnight where necessary
- Passion for sport and understanding of its positive effects on student life
- Works well in a team with a flexible approach to work
- Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of the organisation
The client requests no contact from agencies or media sales.
Volunteer and Schools Engagement Coordinator
An exciting opportunity has arisen for a talented, motivated, and versatile Volunteer & Schools Engagement Coordinator based in Scotland.
Position: Volunteer and Schools Engagement Coordinator
Location: Home-based in Scotland, ideally Central Belt, with regular travel throughout Scotland
Hours: Full-time
Contract: Permanent
Salary: £22,050 per annum
Benefits: 30 days’ annual leave (including public holidays), plus 6 days at Christmas/New Year; life assurance
Closing date: 5th April 2024
Interview date: w/b 15 April 2024 (via Microsoft Teams)
About the role:
The role is home-based and will involve travel throughout Scotland, including overnight stays, plus occasional travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends. If you are passionate about youth development and want to use your skills, knowledge, and experience to change the world, apply now.
Key responsibilities will include:
- Recruit Volunteer candidates through the delivery of inspiring presentations within schools, youth organisations and career fairs.
- Develop relationships with partner organisations within the education and youth sectors.
- Support and co-ordinate Returned Volunteers in the delivery of school talks.
- Contribute to the development and implementation of Project Trust’s digital engagement and recruitment strategy.
- Participate in the selection, training, and debriefing of Volunteers.
- Administrative tasks associated with all the above.
- Within the job holder’s skills and abilities, support the Volunteer & Schools Engagement Manager and CEO as required in other tasks or activities which contribute to the achievement of Project Trust’s objectives and its development.
- Travel to attend meetings elsewhere in the UK, plus some weekend work required.
About you:
We are looking for a highly organised, inspiring public speaker, who can engage with and motivate young people and support the recruitment of our future Volunteers.
Essential Criteria:
- Commitment to Project Trust’s purpose, approach, and ethos.
- Excellent planning and organisational skills, with the ability to prioritise workload.
- Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others.
- Experience in working effectively with and developing young people in a variety of settings, e.g. schools, youth, and community groups.
- Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team.
- Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences.
- Excellent customer service skills, with a commitment to providing outstanding service to Volunteers and third parties.
- Good judgement and decision-making skills with the ability to work under pressure.
- Working knowledge of Microsoft packages and a variety of social media platforms.
- Ability to travel within a designated region of the UK and to other parts of the UK as required.
- Ability to work remotely from a home base.
- A full clean driving license and use of a vehicle.
- The right to work in the UK.
About the organisation:
The employer is an education charity with over fifty years of experience in international volunteering for young people. They organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.
They annually select up to 260 young people from across the UK for eight to 12-month teaching and youth development projects around the world. Their Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.
Conditions of Service
The appointment will be made subject to the organisation’s detailed terms and conditions of employment. Candidates should be aware that:
- The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
- Any offer of appointment will be made subject to the receipt of satisfactory references
The employer recognises the positive value of diversity and we welcome applications from people of all backgrounds.
You may also have experience in areas such as: Schools Engagement Coordinator, Volunteer Coordinator, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, Volunteer Management, Volunteer, Volunteer Engagement, International Youth Volunteering.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Spring Community Hub wants to recruit an enthusiastic and dynamic person with experience in project delivery or impact measurement and evaluation to join our Business Support Team to work on a variety of projects and provide administrative support to the Charity.
Key Tasks and Responsibilities
- Lead the establishment of an impact and evaluation function in the organisation to report on the impact of our projects to colleagues, partners, donors and funders.
- Provide project management support to the Senior Management Team.
- Collect quantitative and qualitative data via online and paper surverys and focus groups. Interpret and analyse that data using our CRM and other sources of data.
- Disseminate data, analysis and findings including to colleagues in fundraising, communications, service delivery and engagement and act as an internal advocate for effective monitoring and evaluation strategies.
- Support the development of new tools to collect data.
- Gather project case studies by liaising with colleagues and project leads.
- Assist with the recruitment of staff and volunteers and help to foster a positive volunteer culture
- Represent the organisation at external meetings and events as required
- Assist with daily administration being flexible to the changing needs of the organisation and undertaking tasks not specifically listed when required
Person Specification
- Excellent written and oral English.
- Strong presentation skills and experience presenting research outputs and technical concepts to diverse audiences including colleagues, partners and donors.
- Excellent communication and relationship building skills including with colleagues, partners and donors.
- Experience in designing data collection methods and strong qualitative and quantitative research skills including basic data collection.
- Strong data analysis skills and ability to use relevant software as well as general IT packages.
- Knowledge of the implications of GDPR and other relevant legislation to Spring Community Hub
- Strong project management skills and the ability to deliver on time, to budget and to a high standard
- Degree or equivalent experience
- Experience working or volunteering in the voluntary or not for profit sectors
- Ability to work collaboratively and excellent listening skills
- A compassionate and empathic approach with a genuine interest in the wellbeing of others
- Self motivated with a methodical approach to work and excellent attention to detail
There will be some out of hours work for, for example, the AGM, events, training and development and you will be able to arrange time off in lieu via your Line Manager
Spring Community Hub offers opportunities for learning and development and is actively committed to equality and diversity. We particularly welcome applications from people who have lived experience of significant poverty and inequality and people from marginalised groups and communities.
The role is subject to a DBS (Disclosure and Barring Service) check
The client requests no contact from agencies or media sales.