Customer Services Officer Jobs in Bristol, Bristol City
As our Grants Officer you will play an important role in carefully assessing grant applications and carrying out due diligence checks. Your recommendations to our grants panels will be crucial in ensuring our grants reach the grassroot organisations here that are so vital in supporting our communities.
This is a great role for a person with a strong commitment to the role and value of local community support; someone who has excellent written communication skills and wants to use their talent to ensure our grant programmes make a big difference.
Highlights of the role:
- Permanent Full Time Contract: 35 hrs per week
- Salary: circa. £28,000 per annum.
- 25 days annual leave, plus all public holidays, and 3 extra days between Christmas and New Year
- Employee benefit scheme
- 5% employer contribution to optional Stakeholder Pension Fund.
If you think this role is for you please first read the full recruitment pack by clicking on the link at the bottom of this page, and then send all the following information in order to apply and be considered for interview:
- A covering letter stating why you’re the right person for this role and the ways in which you meet the essential and desirable criteria (max. 2 sides of A4)
- A completed Quartet job application form which includes your basic details
- An up-to-date CV (max. 2 sides of A4)
- A completed anonymous Equality and Diversity Monitoring Form (this is voluntary)
Closing date: 12 noon Thursday 18 April 2024
In-Person Interview date: Monday 29th April 2024
Please note: No agencies. Applications which do not meet the requirements stated above will not be considered.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we welcome applications irrespective of your age, disability or impairment, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning.
We’re looking for someone who can support the team to develop, co-create, train and deliver inclusive and exciting learning that encourages creativity, curiosity and critical thinking in the areas of philanthropy and grant making. Your role will be diverse and a blend of project work, event management and administration. You will be involved in organising conferences, meetings, hosting webinars, managing specific areas of work and building relationships.
Our members vary from very small teams with two or three staff to well established very well resourced foundations. The Membership and Learning team are the contact point for all CFs: answering members’ enquiries, championing best practice and raising standards.
Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. Therefore the ability to listen, problem solve and engage others is critical. Take a look at the full job description for more information about the role.
The client requests no contact from agencies or media sales.
JOB ADVERT:
Senior Corporate Fundraising Officer
Location: London or Bristol based (hybrid remote)
Salary: £34,200
Length of contract: Permanent
Hours per week: 37
Closing date: 22nd April 2024
Interviews: 7th & 8th May 2024
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federal corption of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Senior Corporate Fundraising Officer role:
As Senior Corporate Fundraising Officer, the successful candidate will play an integral role in the implementation and maintenance of a rolling programme of prospect identification, research and the nurturing of relationships. Leading on maximising support through the corporate fundraising streams, the post holder will draft and submit applications among other approaches to prospective funders and donors. In addition to developing persuasive cases for support in line with organisational priorities, the post holder will ensure that the activities for which funds are sought are impactful, measurable and can be effectively reported on to funders. Understanding Women’s Aid work, business plans and strategic priorities will be essential, as well as an involvement in fundraising events with the purpose of relationship building, nure and networking.
Key duties and responsibilities of the Senior Corporate Fundraising Officer:
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Line managing one team member
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To be responsible for a portfolio of prospective and existing corporate supporters to solicit large donations, funding and ensure meaningful partnerships are created
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Work to match funders aims with Women’s Aid’s vision, purpose and mission – using creativity and innovation to package up relevant areas of Women’s Aid work and strategy to be appealing to funders
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Understanding the organisational needs and strategy in order to provide excellent account management to Corporate funders and Major Donors/High Givers.
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To employ a variety of personal engagement mechanisms to ensure that prospects and supporters become, and remain, fully engaged with our cause whilst ensuring the highest level of standards of data capture are maintained on the organisational CRM.
What we are looking for in our Senior Corporate Fundraising Officer:
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Proven experience of successful fundraising from Corporate supporters, major & mid level donors and Trusts.
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Experience of acquiring and managing corporate Charity of the Year partnerships.
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Demonstrable initiative and determination.
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Line management experience.
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Experience of writing reports on activities, summarising and analysing figures to make recommendations using Word, Excel and databases.
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Experience of managing events for high level donors.
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Experience of researching and developing targeted proposals for presentation to prospective corporate partners and major donors.
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Experience of developing a strategy to meet targets.
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Excellent attention to detail and accurate record keeping.
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A flexible approach to work, with the ability to manage competing deadlines and priorities.
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Excellent interpersonal skills, ability to liaise with people at all levels, on the telephone, face to face and in writing, and confident making presentations to diverse audiences.
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Ability to monitor and evaluate patterns of support and match appropriate project proposals.
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Experience of working within agreed budget constraints, ensuring that expenditure is maintained within budgets, and that income is closely monitored.
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Experience of compiling budgets for funders.
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Good knowledge of the funding landscape and of best practice in multiple areas of fundraising (corporate, trusts and foundations, and major donor).
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Experience of using a CRM database, preferably Raiser’s Edge.
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Willingness to work occasional unsocial hours as required.
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Understanding of the role of Women’s Aid, of domestic abuse and the issues relating including the impacts on women and children.
Benefits of joining us as our Senior Corporate Fundraising Officer include:
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Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
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Valuable Pension Benefits: a generous 7% employer contribution.
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Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
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Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
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Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
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Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
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Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address (Please clearly mark your name and the role title in the subject line of your email).
NB:
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Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
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If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
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We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
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All posts, including remote posts, must be based in the UK.
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Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
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We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
The client requests no contact from agencies or media sales.
Location: Remote (UK based)
Salary: £34,200 (pro-rata)
Length of contract: Permanent
Hours per week: 22 hours per week (0.6 FTE)
Closing date: 18th April 2024
Interviews: 29th / 30th April
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Senior Community Fundraising Officer role:
As Senior Community Fundraising Officer, the successful candidate will play an integral role in overseeing all income generation via community fundraising. The purpose of this post is to feed into strategy, providing guidance and direction to ensure that Community Fundraising continues to grow as an area of income and that all Community Fundraisers receive high-quality support and stewardship.
Key duties and responsibilities of the Senior Community Fundraising Officer:
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Line-managing, leading and supporting a team of 2 Community Fundraising Officers
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Developing and maintaining a strong network of working relationships with individual fundraisers and supporters.
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Taking responsibility for income generation from various sources including:
- physical fundraising challenges
- non-physical fundraising events
- educational institutions
- community groups
- celebration fundraising (e.g. birthdays and weddings)
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Ensuring oversight of Women’s Aid’s annual flagship fundraising event, the 1.7 Challenge, and any other mass fundraising events.
What we are looking for in our Senior Community Fundraising Officer:
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At least 2 years’ experience of working in a professional fundraising role.
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Experience of managing a portfolio of fundraising events for community fundraising.
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Experience of working within a team and individually to achieve success; meeting or exceeding your financial targets.
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Demonstrable experience of initiating cross-team working to achieve financial goals.
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Experience of using a CRM database, such as Raiser’s Edge, Access Charity CRM, or Sales Force, to target and segment supporters.
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Any experience of developing fundraising strategies for working with educational institutions, community fundraisers and faith groups is also desirable.
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Ability to carry out thorough research to keep-up-to date with new fundraising opportunities.
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Experience of managing a team.
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Experience of maintaining and reporting against budgets and feeding into the teams KPI’s.
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Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages.
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Excellent interpersonal, creative thinking and problem-solving skills.
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Understanding of the role of Women’s Aid, of domestic abuse and the issues relating including the impacts on women and children.
Benefits of joining us as our Senior Community Fundraising Officer include:
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Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays (pro-rata), with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
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Valuable Pension Benefits: a generous 7% employer contribution.
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Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
-
Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
-
Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
-
Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
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Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address (Please clearly mark your name and the role title in the subject line of your email).
NB:
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Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
-
If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
-
We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
-
All posts, including remote posts, must be based in the UK.
-
Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
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We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
The client requests no contact from agencies or media sales.
A fantastic opportunity for individuals with interest in bringing people together to join our team as a Partnerships Officer.
As a Partnerships Officer (PO) you will be responsible for providing support across our national partnership team. This team is responsible for developing and engaging our corporate, trust, school and individual supporters, helping Envision to grow with impact. This role will have a particular focus on the development of corporate partnerships which provide mentor teams to support our young people’s development and funding to support our own sustainability.
Working closely with the Director of People and Partnerships, Regional Managers, the Senior Partnerships Manager and another Partnerships Officer, you will provide research, administration, and business development across the wider team.
Key Responsibilities:
- Assist the Partnerships Team in meeting income targets from diverse donor sources.
- Research and grow potential supporters across various donor types.
- Manage partnership records and serve as the primary contact for inquiries.
- Provide administrative support to the wider team.
- Uphold Envision’s values and be a role model for young people and volunteers.
- Ensure that all activity is delivered in line with Envision policies and procedures.
Essential Experience, Knowledge and Competencies:
- Experience of project management – highly organised, with the ability to manage your own time to meet deadlines
- Experience of working collaboratively with internal and external colleagues, partners and stakeholders – communicating effectively through written and verbal communication
- Experience of working within a fundraising capacity or generating new business – including desk research and self-generating new leads
- Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture
Desirable Experience, Knowledge and Competencies:
- Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
Please note, we are unable to support visa applications and therefore applicants must have the right to work in the UK.
We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.
To apply you must please read the application pack and apply online.
Deadline - Midnight Wednesday 10 April
Please note:
- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.
- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
OVERVIEW:
Tom’s Trust provides psychological support for children with brain tumours and their families. Our head office is based in Cambridge but we have a number of staff who work hybrid or fully remote from home.
We already operate services in the North East and North West as well as the East of England but are determined to keep helping more families in more regions and we need someone to help us do that.
ABOUT THE ROLE:
We are looking for a creative and enthusiastic Digital Marketing and Communications Officer to join our small, friendly team. With digital marketing experience, the successful candidate will play a key role in attracting and engaging more visitors and donors to Tom’s Trust.
You will be a team player who is comfortable getting stuck in as there will be occasions where you need to get involved in things that may be outside of your direct job role.
Please see attached for more information.
INTERVIEW:
Interviews for this role will be virtual. While the closing date is 9am on Friday 12th April, we may conduct interviews as we receive suitable applications and may just appoint if we feel we have found the right candidate.
Please send your CV and a covering letter.
Interviews for this role will be virtual. While the closing date is 9am on Friday 19th April, we may conduct interviews as we receive suitable applications and may just appoint if we feel we have found the right candidate so please apply at your earliest convenience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As Project Support Officer you will support the Northern Area Manager and Regional Manager with volunteer recruitment, documentation of training (such as DBS, references, Food Safety Level 2, First Aid), giving our volunteers a fantastic experience, guest outreach and giving extra support to our Yorkshire & The Humber projects to aid development and growth within the region.
Our projects are run by volunteers and supported by Regional Managers, through recruitment and training of volunteers. Your role will be to support the Regional Manager so that they can manage more projects, along with supporting the Regional Manager with expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteers for the region.
You will have excellent written and verbal communication skills, and be able to talk confidently to external people about our Projects. You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
The role will require attendance at our Community Meals projects in Leeds, Sheffield, Hull and Bradford, with occasional evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 3rd April 2024. Interviews are scheduled for the week commencing 8th April.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Events and Communications Officer
Job Title: Events and Communications Officer
Responsible to: CEO
Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)
Hours: 14 hours per week across a minimum of 2 days per week (flexible days, to be agreed with successful candidate) with occasional out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)
Salary: £23,500 per year pro rata, 2 days/week (£9,400 actual)
Term: 12-month fixed term contract with potential to continue in role as funding allows
Annual leave and benefits: 33 days leave pro rata (13.2 days actual). Employer pension scheme with matched contributions of 5%
Closing Date: 15th April
ABOUT USHER KIDS UK
At Usher Kids UK, we’re devoted to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.
From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.
Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique." Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.
WORKING AT USHER KIDS UK
Our charity provides vital support to the Usher community. In recent years, demand has grown for our services so this year we are very excited to be growing our staff team. The new Events and Communications Officer will work alongside our CEO, playing a vital role in ensuring the success of our events and engaging with our families and collaborators.
The role will be varied and offers the chance to be an important part of our small and friendly team. We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.
OVERVIEW OF THE ROLE
Events:
As Events and Communications Officer, a significant part of your role will be assisting in the design and delivery of our virtual and in-person events. These include:
o Regular (monthly) virtual events
o Twice-yearly family in-person events (usually a Saturday in April and in September or October)
o Annual residential camp for 11-25yr olds ( a 5-night residential held in July or August)
Some of the aspects you will lead on include:
o Communicating with our community and other stakeholders, such as venues and volunteers, pre- and post-event.
o Creating promotional and other event materials.
o Registration and organisation of the people involved in the event.
o Coordinating logistics before, during and after events.
Having worked so hard making sure that the event runs successfully, you will of course also be a vital part of the team helping to deliver the in-person events, which is an absolute joy!
Communications
You will assist in the design and delivery of our communications strategy. This will include:
o Determining how best to communicate with our families, including the children and young people, to ensure that we provide the support and services they need.
o Determining how best to communicate with our collaborators, including other organisations, funders and professionals in the sector, in order to continue and improve our offer.
o Managing the day-to-day delivery of our social media, emails, website, promotional materials and media archives.
o Keeping our CRM updated and proactively communicating with our stakeholders.
o Supporting our Governance Team with scheduling and meeting arrangements.
o Monitoring the impact of our events and engagement, using insight gained to identify unmet needs, and work as a team to create a plan to address these needs.
PERSONAL SPECIFICATION
Essential:
o Computer literate and confident using MS Office software.
o An excellent knowledge of different social media platforms and the types of content required to drive engagement.
o Experience of website/CMS systems.
o Understanding of printed promotional material.
o Good standard of written English and Maths (GCSE grade 5 or above).
o Good understanding and/or experience of implementing communication strategies appropriate for different audiences.
o Experience of design and delivery of virtual and in-person events.
o Experience of working with children, young people and families.
o Understanding of, and commitment to, the objectives of Usher Kids UK.
o Strong organisational and time-management abilities, adept at prioritisation and multitasking.
o Attention to detail with a proactive approach to achieving and maintaining high standards.
o Drive, determination and self-motivation, with a positive attitude towards work.
o Excellent interpersonal skills, comfortable in team settings and independent working.
o Ability to deliver out-of-hours work to accommodate Usher Kids UK events or travel in the UK and internationally.
Desirable:
o Experience of the charity sector.
o Knowledge of engagement and impact measurement and evaluation.
o Knowledge of safeguarding processes and systems.
Please upload the following to Charity Jobs by 15th April 2024:
o An up-to-date CV
o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role. Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.
We are actively recruiting for this role, so will be scheduling meetings and interviews as applications are submitted. Recruitment may end early should the right person be found prior to the closing date, so we encourage anyone interested not to wait before applying.
The client requests no contact from agencies or media sales.
Hours 36 hours (net) with evening and weekend working
Location Home-based within 45 minutes travel time of Evesham (WR11), looking after churches in Herefordshire, Warwickshire and Worcestershire
We’re looking for a Community Engagement Officer to join a talented team to inspire and empower communities to support their historic places of worship. This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.
Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public. These ancient, listed sites are among the most beautiful locations in England.
You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.
You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.
If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.
How to apply
If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.
Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.
The closing date for receipt of applications is 8am on Thursday 4th April 2024.
Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Tuesday 16th April 2024 in Evesham. This will be followed by interviews on Friday 19th April 2024 via Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.
The client requests no contact from agencies or media sales.
Job Title: Service Planning Manager
Salary £36,000 FTE
Hours per week: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
About the role
We are thrilled to announce the opening for a dynamic and innovative Service Planning Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
As the Service Planning Manager, you'll be the driving force behind our Antenatal and Postnatal course planning, leading a team of passionate individuals who are dedicated to making a difference in the lives of over 150,000 parents every year. Working closely with the Head of Course Operations and Customer Service, you will be responsible for the strategic planning of our courses, ensuring they meet the evolving needs of parents while upholding our commitment to safety, inclusivity, and excellence.
This role isn't just about managing processes—it's about inspiring and motivating a diverse team of Service Planning Officers to deliver their best work. With your exceptional people and leadership skills, you will foster a culture of collaboration, innovation, and continuous improvement.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Service Planning Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset and a proven track record in operations management.
- A leader who is forward thinking and inclusive.
- An innovative, confident person who can guide an exceptional team of Team Leaders and Service Planning Officers.
- A process driven, bold individual who is not afraid to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
Please visit our website for job description details.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: Noon, Tuesday 2nd April 2024.
Interview dates: TBC
Interview format: Virtual – Teams link will be sent with invite to interview
The client requests no contact from agencies or media sales.
London: £70,995 to £87,781 | National: £60,014 to £76,800
The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London, for individuals based close to an COP office then the team are in a couple of days a week. They offer extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The Head of Finance and Procurement will report to and work closely with the Director of Enabling Services leading the Finance Team. This team is highly competent, reliable, and experienced in what they do. A Senior Leadership role supporting the Chief Executive and Directors to lead, plan and implement the College’s agreed strategic priorities, ensuring products are fit for purpose and have the greatest overall benefit for end-users in policing.
The key responsibilities of the Head of Finance and Procurement will be:
- Engage, build and influence relationships with internal and external stakeholders providing strategic vision, leadership and accountability. Evaluate the impact of College policy, products and services to understand stakeholder impact and contribution to the College’s agreed strategic priorities Champion the efficient use of College resources and budgets
- Develop transformational strategy, policy and proposals to deliver the organisation’s agreed strategic priorities, utilising research and best evidence to apply rigour and challenge.
- Lead financial and procurement strategies and planning for the organisation, making appropriate and timely recommendations to the Executive and College Board
- Lead the overall management of day-to-day internal financial controls and assets including the detection and monitoring of fraud, and financial risk management
- Identify, analyse and manage strategic risks proactively, reporting, escalating and putting in place mitigation as appropriate and ensuring all risk assessment is timely, proportionate and balanced with the operational realities and requirements of policing
- Develop, lead and performance manage individuals through line management and/or matrix management arrangements as required, ensuring adequate resourcing is planned to meet objectives and that project and programme management disciplines support the delivery of key initiatives
The successful Head of Finance and Procurement will have:
- You must be ACCA, CIMA or ACA fully qualified finance professional
- Strong ability to build effective working relationships with internal and external stakeholders at all levels and work collaboratively to achieve objectives
- You will have led a team or teams during your career
- Strong ability to effectively challenge and influence others, including more senior colleagues and stakeholders, to ensure the right outcome is achieved
- You will have experience of managing budgets and forecasts, dealing with external stakeholders (such as internal and external audit), and have been involved in risk management and performance management
- Able to communicate with, engage and inspire others at all levels
Robertson Bell is exclusively partnering with the College of Policing to recruit a new Head of Finance & Procurement with the role based remotely or from one of the offices. The benefits package is generous including up to 31 days of personal annual leave and around 28% Employer contribution to pension.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
COMPASS PROJECT - MANAGER
Chrysalis Group are offering an exciting opportunity to an experienced individual to join the Group Support Services team as a manager for the Compass Project.
We are looking for a manager that is passionate about helping people in recovery and has their own personal experience to draw from.
The Compass Project is a Bristol Social Enterprise founded in April 2012 set up for and informed by people in Recovery from Addiction and its related Mental Health and Social Consequences, and managed by a team of skilled professionals and trained mentors. Its main focus is to help others recovering from addiction and mental health issues, so they can receive the support, skills and direction to enable them to feel, empowered, and be confident enough that they have the necessary skills to move into mainstream society and live lives that are free from the harmful consequences of Addiction, living freely, happily, autonomously and independently.
Compass supports the teaching of skills such as IT, English, CV Building, Driving, Retail Sales & Management, Recycling, Gardening, Property Maintenance, Furniture Restoration, Handy Man Services, Managing Donations, Stock Management, Customer Service, Time & Attitude & Behaviour Management, Self-Management, Conflict Management, Relational Confidence, Building Supportfull and Enabling Relationships. We also provide tailored One to One support, Peer-Support, Support Groups, Peer Led Community Activities, Counselling and or Psychotherapy, Psycho-educational Workshops, including Non-Mandatory Spiritual Workshops from a Catholic/Christian perspective open to all whether from other faiths or from non-believers or agnostics, (the only requirement is respect for others and an open mind). We also provide as part of our wider support network within the Group, Structured Supported Accommodation for those who are in or seek Recovery from within an Abstinence Based Perspective.
The ideal candidate will have a passion for helping others as well as a track record of :
- Working as part of a multi-disciplinary team to deliver objectives and income targets through excellent customer service and be able to instil your passion and abilities in your team.
- Have excellent communication skills when dealing with team members, other group employees and other stakeholder.
- Managing safeguarding for service users, staff and volunteers including monitoring any going through recovery.
- Planning and delivering inclusive community engagement, enabling our identified communities to contribute to, promote and share the project’s vision.
- Experience of working with a wide range of people with an equally wide range of needs as well as an awareness of, and sensitivity to, addiction, recovery, mental health, addiction related offenders, those with a disability, and social inclusion issues.
- Excellent and high-level organisational skills with the ability to prioritise workloads to meet deadlines without compromising business deliverables.
Key responsibilities:
- Work collaboratively, pragmatically and enthusiastically with group senior management to ensure outcomes are met and delivered in line with the Group business plan
- Maximise income by ensuring a great retail offer, excellent customer service and communication, supporting services offered, efficient stock rotation, collection and delivery schedules, active grant applications and good use of financial data.
- Address where necessary and seek further support where required in addressing any concerns or contraventions to our Code of Conduct and provide regular inductions, re-inductions and appraisals using a reward and recognition system.
- Plan and deliver inclusive community engagement and activities, enabling our identified communities to contribute to, promote and share the project’s vision.
- Build and maintain relationships and networks with our partners, collaborators and identified communities.
- Effectively communicate with team members, other group employees and other stakeholders including undertaking internal and external reporting requirements for trustees, funders, and project partners.
- Contribute to the collaborative nature of project delivery, supporting team members, sharing learning and co-developing the work programme.
- Publicise and promote our services and shop, e.g. social media, creating presentations, giving talks and preparing documents.
- Be able to work flexibly to meet the needs of the organisation.
The client requests no contact from agencies or media sales.
Join us to make Bristol’s parks even better! Our parks are essential for community health and they have huge potential to support urban nature and to cool our cities.
To make parks the best they can be we rely on volunteers. Our network of thousands of park volunteers go the extra mile to bring their park to life and the potential for volunteering across Bristol is huge.
We need a part-time Volunteer Support Officer to assist volunteers and help coordinate their activities. You will work closely with us and Bristol City Council to help make volunteering easy and enjoyable for everyone.
You will make sure volunteers feel valued and help them make a difference to their park by being the first point of contact. You will monitor our inbox, respond to volunteer’s questions, help organise activities and promote volunteering opportunities. You will keep volunteers up to date by sending emails and you will support them to use the volunteer database.
- Location: Primarily home based, with the opportunity to work from shared working spaces in Bristol and regular travel to visit volunteers in parks.
- Contract: Part time (15 hours per week, ideally worked over 3 days) until 31st March 2026.
- Salary: £23,400 FTE (£9,360 for 15 hours)
Flexible working is fully supported. This role would suit someone wanting to fit their hours in around existing commitments.
We are looking for someone who:
- Is a natural people person, able to build relationships easily.
- Is highly IT literate.
- Has experience of using a customer relationship or enquiry management systems.
- Has knowledge of and a passion for Bristol’s parks.
- Sees how IT can improve processes and efficiency.
- Enjoys problem solving and finding solutions.
- Is enthusiastic, positive and can work independently;
- Has a methodical approach to process and an aptitude for accuracy and attention to detail.
- Has experience working with volunteers or as a volunteer.
- Is willing to take an Advanced DBS Check.
Diversity and inclusion
Our beneficiaries come from all walks of life and we want to hire great people from a wide variety of backgrounds because it makes us stronger. If you share our values and enthusiasm for access to Bristol and Bath’s parks, you will find a home here.
All applicants will be treated equally but we want to build our level of lived experience. We are particularly encourage applications from people who are from ethnically diverse backgrounds, Disabled people, caregivers, or people from low-income households.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity has arisen for an ambitious individual to join The Sleep Charity to lead our trust and grant fundraising. Supporting those that have sleep issues is at the heart of everything we do. With over 40% of the population suffering sleep difficulties, we know that we need to significantly extend our reach. This is a new role that will support us to maximise our impact across the nation.
Until recently writing of bids has been carried out by our CEO and Founder. You will work closely with the senior management team. You will also benefit from line management from our Corporate Partnership Manager who has extensive experience in this field. This is a diverse role that you can really make your own. You need to be a flexible thinker and be excited by new opportunities, developing creative ideas to secure funding. This role is essential to the growth of the charity and requires someone with drive and passion. You need to be excited by new opportunities and have a methodical approach to applications.
You will need you to have excellent communication skills and the ability to research and identify suitable grant opportunities. Enthusiasm is key, we are looking for a solution focused person who can work independently as well as part of a team.
We are reviewing applications on a rolling basis so please do apply now and we will be in touch!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.