Data Office Administrator Jobs in Bracknell, Bracknell Forest
Who we are
Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary
This role, based in Scotland (working remotely) , is crucial in driving forward support for, engagement with, and coordination of high-quality and high-impact multi-day work experiences for high-need young people across the UK. Experts in the coordination and delivery of multi-day work experiences, working closely with UK-wide employers and education establishments in Scotland.
The starting salary for this role is £30216, rising to £32706 after a suucessful year in role.
Key Duties / Responsibilities
Strategic purpose:
- Responsible for the end-to-end delivery of Experience opportunities from initial programme scoping with non-income generating employers to securing commitments, monitoring young person applications, programme design and implementation, and employer follow up.
- Nurturing relationships with existing schools and colleges in Scotland and onboarding new establishments
Employer Engagement:
- Responsible for account management of corporate partnerships as agreed by the development team
- Securing commitment from employers to deliver multi-day work experience opportunities.
- Account management for employers throughout their work experience journey.
- Supporting the account management of corporate partners by delivering on their work experience programmes as agreed by the business development team and coordinating with other programme teams to ensure committed delivery takes place.
- Training employers to use SfS products in the coordination and delivery of their placements, including but not limited to Portal and Google Classroom.
- Working closely with Delivery Partners to ensure seamless delivery of work experience opportunities.
- Leading on all employer engagement and meetings with your dedicated accounts.
- Developing and disseminating impact reports to employers at the end of their contract and in line with impact and evaluation framework.
- Working closely with Education team to ensure school engagement in areas of work experience activity and in line with charity’s target areas.
School Engagement:
- Training and supporting users to maximise the opportunity to their students accessing our programmes through our platform
- Delivering training sessions to schools and colleges on our programmes and building on engagement in Scotland.
- Building partnerships as determined by national education strategy to maximise our impact.
- Developing long-standing relationships with school and college contacts to enable engagement in and implementation of our product offer.
- Build a network of educational contacts, ensuring elevated level of customer service and reporting opportunities and feedback to National Education Manager (North)
Delivery:
- Providing best practice guidance and advice on work experience programme set up and content.
- Responsible for delivery and completion of own work experience placements and the operational and administrative activity required.
- Providing cover and support for other Work Experience Managers as required.
- Taking ownership of own capacity management using capacity management frameworks to help inform future workload planning.
- Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.
- Retain our registered schools and colleges in our network and increase engagement levels in all programmes.
- Ensuring all data relating to school and college engagement is accurate, recorded and presented in reports when required.
- Networking to collaboratively build brand awareness of Speakers for Schools across all partners and organisations working in the Education landscape.
- Supporting the wider UK Education Strategy for Speakers for Schools
- Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.
- Ensure safeguarding best practice is enshrined in all organisational activity.
Experience / Knowledge / Skills
Essential
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders from all levels
- Enjoys being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management requires support for
- Experience in a similar environment working with a variety of stakeholders
- Has a growth mindset, able to challenge and provide innovative solution
- Clear and concise communicator, capable of producing written content to a professional quality
- Ability to think strategically and can change operational tactics while still meeting larger objectives
- Results-orientated with a strong focus on achieving targets despite constraints and obstacles
- Comfort and experience in working with technology and data management
- Experience using Microsoft Office programmes, including Outlook
Desirable
- Previous experience working with CSR/Educational providers/Youth/Engagement teams is an advantage
- An understanding of the Scottish Education System and a familiarity with careers provision and social mobility challenges within schools and colleges
- Experience of working with educational establishments and familiarity of how schools and colleges operate
- Understanding of best practice in safeguarding and data compliance
- Previous experience of working with Local Authorities and/or DYW and/or SDS
- Knowledge of Salesforce CRM, to track relationships and ensure proper data management
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
Speakers for Schools Values
PASSION:
We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY:
We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY:
We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION:
We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY:
We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Diversity at our core
Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.
Job Title: Wellbeing Coordinator
Hours: 35 per week
Salary: £35,392 per annum
Location: Home working, with travel across the UK
Reports to: Clinical and Recruitment Director
About the Organisation:
The organisation is a fun, forward-thinking, and creative UK charity that has been transforming the lives of seriously ill children and their families for more than twenty years. The free-of-charge programs are designed to address the loneliness, isolation, and sense of being different that affect the quality of life for children living with serious illnesses.
PURPOSE OF THE ROLE:
The Wellbeing Coordinator will play a pivotal role in ensuring the well-being of children and young people attending our camps. They will assess the social, emotional, and developmental needs of children and young people attending camp to determine the support needed during the camp experience. They will work alongside volunteers and colleagues to implement support strategies at camp that meet these needs.
They must assess, respond to, and escalate safeguarding concerns. The successful candidate will be a registered Children's Nurse with experience in CAMHS (Child and Adolescent Mental Health Services) or a special interest in children's mental health. They will work closely with camp staff, healthcare professionals, and volunteers to create a nurturing environment that supports the diverse needs and will contribute, when appropriate to nursing / clinical knowledge to ensure a safe and effective service.
MAIN DUTIES & RESPONSIBILITIES:
Over The Wall seeks an individual passionate about the well-being needs of children and young people who use our service. You will also be a qualified nurse and occasionally use your clinical knowledge and skills to support the OTW Nursing Team when necessary.
Knowledge and expertise:
- Apply the basic principles of child and adolescent development and theoretical knowledge to work with children, young people, and their families.
- Sensitively relate to children and families of diverse backgrounds.
- Establish effective relationships and interactions, using age and developmentally appropriate approaches, to identify children and young people’s interests, strengths and vulnerabilities.
- Collaborate with the multidisciplinary team to identify health and wellbeing issues for specific groups of children/young people and for individuals.
- Work with families, professionals and children and young people to identify and plan for their psychosocial and safeguarding needs at camp.
- Work with the multidisciplinary team to develop and implement integrated individualised care plans, encompassing interventions and/or strategies to support children/young people’s and families camp experience.
- Collaborate with the multidisciplinary team to establish a camp environment in which children/young people feel safe, welcomed, respected and encouraged.
- Attend camp as a member of the Support Team, with a specific focus on behaviour, social and emotional needs (including mental health), and safeguarding.
- Supervise, mentor and support volunteers and staff in managing campers’ psychosocial wellbeing and behaviour at camp.
- Work collaboratively with the Nursing Team and the Clinical Team to ensure integrated holistic care.
- Ensure systems to monitor camper psychosocial wellbeing at camp are followed.
- Liaise with parents/carers and professionals as appropriate to support campers’ experience at camp.
- Deliver training and supervision around psychosocial issues, behaviour and safeguarding.
- Attend the relevant multidisciplinary meetings to contribute to coordinated assessment and support, raise any concerns and seek advice.
- Monitor and review the impact of interventions.
- Maintains and updates own clinical expertise.
- Takes every reasonable opportunity for maintaining, developing and acquiring competencies and skills for self-development.
- Provides support and guidance to Camper Recruitment Team and other staff around wellbeing and determining camper suitability.
- Leads the discussions with families and campers' wellbeing/psychosocial teams to clarify any issues/concerns and assess the suitability of the campers for camp.
- Ensures the provision of care is in accordance with OTW polices & procedures.
- Ensures high standards of care planning and documentation.
- Works autonomously to provide specialist knowledge to inform sound decision making.
- Contributes to the allocation of campers, taking into consideration individual camper needs and dependencies.
Camper Engagement:
- Develop informative, engaging, and relevant pre-camp communications for campers and their families.
- Collaborate with colleagues to provide creative age and developmentally appropriate methods for engaging children, young people and their families in the development and evaluation of services.
- Advocate for the needs of children and young people.
Record Keeping and Administration:
- Maintain accurate, factual, and contemporaneous records of camper/family contacts and interactions.
- Ensure personal information or observations about individual children/young people are appropriately shared with colleagues to support integrated multidisciplinary care.
- Record and report all concerns relating to needs assessment or safeguarding children to the appropriate member of staff.
- Keep objective and contemporaneous records of contacts, interventions and outcomes for campers and be able to utilise this information to inform future assessments and practice.
- Represents the organisation within internal and external networks.
- Promotes the corporate image of OTW to all individuals, groups, and organisations.
- Demonstrates professional attitude in dealing with campers/families, visitors/relatives, and colleagues, maintaining good relationships.
Networking:
- Develop strong and collaborative professional links within health and social care.
- Develop strong relationships within SeriousFun Children’s Network.
- Work alongside the Clinical and Recruitment Director, Nursing Coordinator and the Camp Director, as well as the wider staff team and clinical volunteers to ensure that care, treatment and service needs are met.
Personal and Professional Development:
- At all times maintain appropriate personal and professional boundaries.
- Maintain appropriate professional contact with campers and families, whether face-to-face or via online systems, telephone, or text.
- Ensure the responsibilities for camper confidentiality are maintained in all contacts with young people, families and any other individuals or organisations.
- Maintain own personal and professional development, acting on opportunities for learning.
- Be responsible and proactive in maintaining personal physical safety and emotional wellbeing, utilising supervision and support systems on offer.
- Ensures compliance with law, policy and stakeholder standards (eg SFCN).
- Meets deadlines set by the Clinical and Recruitment Director and Senior Management Team.
Information management:
- Provides reports as necessary.
- Collates as required quantitative and qualitative information.
- Analyses, interprets and presents data to highlight issues and risks, and support decision making.
- Maintains data quality standards when using IT systems.
Resource management:
- Ensures the efficient and effective use of stock, provisions and equipment within delegated budgets.
- Ensures adequate supply of clinical equipment at camp, supporting the warehouse and logistics operative.
Physical, mental & emotional effort:
- Travels within the UK and spends significant time away from home at camp and head office.
- Manages unpredictable work pattern and load.
- Demonstrates a flexible approach in working practices in order to meet the changes in service needs and emerging demands.
PERSON SPECIFICATION:
- Registered Children’s Nurse with current NMC (or equivalent) registration.
- Degree.
- Evidence of recent CPD.
- Minimum of 2 years’ experience of working with children and/or young people.
- Minimum of 3 years post-nursing qualification.
- Experience in responding to and de-escalating challenging behaviour.
- Experience in undertaking risk assessment.
- Understanding of the developmental, social, emotional and practical impact of serious illness on children/young people and their families.
- Experience in assessing and/ or supporting mental health.
- Understanding of current child protection/safeguarding law and effect disclosure management.
- Able to travel to range of locations.
- Full driving licence.
- Able to attend residential camps.
- Self-motivated.
- Clear about personal accountability.
- Emotionally resilient, clear personal and professional boundaries and awareness of risks in this role.
Diversity, Equality and Inclusion Statement
We actively encourage applications from the broad spectrum of diversity reflected in the charity’s beneficiaries, both in terms of visible and non-visible characteristics. They aim to ensure that any difference is valued regardless of where you are in the community.
Safeguarding Statement
The charity is committed to Safer Recruitment and REQUIRE at least two professional and independent reference checks, with one of the reference checks being the last or current employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
You’re personable, proactive, highly motivated and would like to be part of a service who help people who have, or are recovering from, mental ill health to integrate back into the workplace. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s as an Administrator.
About you
Experience working as an Administrator is essential. You’ll need to be proactive and adaptable, with excellent communication, administration, finance and minute taking skills and experience, along with experience of completing contract management data reports.
About the role
As an Administrator your role will include:
- Dealing promptly with the issuing and payment of invoices.
- Liaising with all Head Office departments, particularly Finance, as required to ensure the payment of invoices.
- Obtaining quotation from suppliers and make purchases based on a value for money structure.
- Answering and responding to all initial enquiries from outside agencies or prospective service users.
- Providing telephone reception and maintaining and updating all service information resources.
- Co-ordinating the taking and passing on of internal and external messages and assisting in the preparation of written reports, having due regard for confidentiality.
- Providing typing and word processing support for the staff team as necessary and taking and distributing minutes of meetings as required.
- Attending staff meetings, staff support groups and service meetings.
In return for your skills and enthusiasm, this role comes with some great benefits and excellent training and development opportunities.
This is a permanent role requiring the post-holder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process; candidates will be shortlisted as and when they apply.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation
Fleet Administrator
Part Time - 21 hours per week
Up to £25,000 per annum (£15,000 pro rata) + benefits (including 25 days annual leave and pension)
Leatherhead, Surrey KT22 7TW
About the role:
This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a Fleet Administrator. This is a newly created part time role following a period of growth. The Fleet Administrator will be responsible for the efficient administration of the fleet to ensure that Rainbow Trust vehicles are managed effectively, accurate records are maintained, and costs are minimised, working closely with suppliers to ensure the smooth running of the fleet with minimal disruption.
The Fleet Administrator will form a vital part of the Finance and Operations Team supporting the Facilities & IT Manager in the management of the Rainbow Trust fleet. Rainbow Trust operates a fleet of approximately seventy vehicles situated across our nine regional teams. It is vitally important that our Family Support Workers have a reliable vehicle for attending family visits and transporting families to hospital.
Full training will be provided and previous experience of managing a fleet is not required, although is desirable. A good level of maths, excellent communication, planning and Microsoft Excel skills are required to be successful in this role.
This is an excellent opportunity to maintain a breadth of fleet administrator experience with increased responsibility.
What we’re looking for:
· Highly motivated and disciplined approach to work – good customer service with the ability to liaise with different stakeholders, manage workload effectively and respond well to change.
· A helpful and supportive team member – who can work collaboratively with others.
· A high level of attention to detail and accuracy – producing precise, high quality, consistent work to meet deadlines.
· Confident use of MSOffice and extensive experience of Excel – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.
· Applications will be particularly welcome from those who have experience of fleet administration – acting as the main point of contact for vehicle issues and liaising with leasing and insurance companies. Full training will be provided where required.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes:
· Flexible working hours to balance home and working life
· Access to the Blue Light Discount Card Scheme, and other rewards and discounts
· Time off in lieu
· Bike to work, season ticket loan and payroll giving schemes
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
· A recommend a friend recruitment referral bonus
If you’d like to find out more about these benefits and working with us, please visit our website
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria set and should be considered above others to us via the link.
Closing date: 22 March 2024
Interview dates: Interview dates to be confirmed
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532
About Us
We’re here for everyone affected by cardiomyopathy
We are the specialist national charity for people affected by cardiomyopathy, a condition that affects the heart muscle.
Cardiomyopathy is a disease of the heart muscle. It is a group of conditions that affect the structure of the heart and reduce its ability to pump blood around the body. It can have a devastating impact on the lives of people of all ages, including babies, and is usually inherited. Medical experts estimate at least 1 in 250 people (approximately 266,000 people in the UK) have cardiomyopathy.
We are the only charity in the UK supporting children, young people, and adults with the life-limiting heart condition cardiomyopathy. We are a community of people affected by cardiomyopathy, medical experts, and charity professionals working to provide support and information, campaigning for better access to quality treatment, saving lives through raising awareness and providing hope through shaping research.
Job Summary
We are looking for a highly organised Administrator to join our services team to support the day-to-day operations of our or services to our community. The Administrator will play a crucial role in ensuring the efficient functioning of administrative processes and facilitating communication. The ideal candidate will be detail-oriented, and able to handle a diverse range of tasks with professionalism and enthusiasm. It can be a busy and varied role with lots of interactions with our service users.
Key Responsibilities
· Manage and maintain administrative systems and procedures.
· Handle correspondence, emails, and phone calls, and respond promptly to inquiries.
· Maintain accurate records and databases.
· Managing and coordinating online support groups ensuring joined up working
· Order office stationery and supplies
· Managing incoming and outgoing post
· Managing the services email inbox responding to enquires accordingly
· Coordinate meetings, appointments, and travel arrangements as needed.
· Assist with the preparation of reports, presentations, and other documents.
· Ensuring bulk requests for hard copy information resources are sent to the requesting hospital / clinic in a timely manner.
· Provision of resource support to in-person community support group meetings.
· Active liaison with relevant NHS administration teams to organise on site meetings.
· Responsible for the upkeep of volunteers’ online training records.
· Proofreading all draft information resources prior to final publication.
· Providing administrative support to the services team.
General
· Undertake additional duties as required in accordance with the responsibilities of the position.
· Always ensure that the charity’s reputation as an authoritative and responsible information source is maintained and enhanced.
· Ensure appropriate levels of confidentiality and data protection are maintained.
· Bring to the attention of the Head of Services any concerns which may affect the performance of the role.
Equal opportunities
The charity is committed to promoting equal opportunities and the post-holder has a leading role in ensuring equity in employment opportunities.
Health & safety
In addition to any responsibilities specified within your job description above, it is your duty to:
· take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work.
· co-operate with the employer in ensuring that all statutory and other requirements are complied with.
This is an outline of the post-holder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the charity.
Please submit your CV and covering letter.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.
Key responsibilities
Liaison support
- Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
- Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
- Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub
Digital and resources support
- Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
- Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
- Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
- Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
- Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
- Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
- Actively participate in the testing and embedding of new digital systems being led by the Digital
- Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements
Financial support
- Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
- Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate evaluation data from Sector Improvement events (online and in person)
- Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
- Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
- Support the Sector Improvement Team and Award Managers to enable efficient Award
- Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
- Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
- Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.
KEY RESPONSIBILITIES
Logistical support
- Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
- Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
- Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
- Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work
Financial support
- Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
- Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
- Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
- Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
- Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
- Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
- Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
- Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
- Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements
- Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
- Engage with and provide feedback on projects and strategic reports developed by other members of the team
- Work flexibly and undertake tasks to support Student Minds colleagues as needed
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Enrollment into our pension scheme
-
Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose of the Job
To strategically lead and manage our existing CYP services that range from being both clinical and non clinical (Mental Health Support Teams in Schools, Circle crisis prevention café for children and young people, Whole School Approach, Be Kind to Your Mind). To develop and grow a portfolio of children and young people’s mental health services.
The role will lead, manage and oversee the Youth Services team and a range of projects that support the mental health and wellbeing of children and young people.
You can download a PDF of the job description for this role at the bottom of the page.
Growth and Development
- To lead, develop and maintain the strategy, business plan and budget for Youth Services.
- To lead on service development through the identification of unmet needs, local priorities and project opportunities and the development of proposals and bids.
- To work closely with the CEO and Head of Business Development on potential new funded projects, writing or inputting into proposal/bids.
- To support the development of outreach and communications materials about services and impact.
Lead on Projects
- To provide overall leadership and oversight for project contracts.
- To oversee the implementation of needs assessments and data analysis to ensure that services are relevant to the needs of stakeholders and meet identified service gaps.
- To ensure that KPIs for all projects are met and have continuous oversight of this and any improvement actions that need to be taken.
- To lead and oversee effective monitoring, evaluation, accountability and learning (MEAL) systems (both qualitative and quantitative) evidence base are in place, monitoring key outcomes of the service and produce quality reports.
- To oversee and ensure evidence of key outcomes are in place and inform improving quality programme delivery and service development.
- To lead and oversee reporting to funders (and other stakeholders where required) in a timely manner.
- Provide guidance and expertise to staff.
- Any other reasonable ad hoc tasks as requested by CEO and in line with the needs of the service.
Partnership Working
- To develop excellent working relationships with commissioners, potential commissioners, partners across North-West London.
- To lead on providing the oversight for partner SLAs and contracts.
- To ensure in contracts where HFEH Mind is the project lead that partners are supported to achieve project deliverables and targets and provide timely M&E to be included in reports to funders.
- To lead on and coordinate ongoing consultation and skills-sharing with partners.
- To work with national Mind and other Local Mind Associations to collaborate and share best practice.
- To identify suitable partners and funders for new projects.
- To develop ongoing stakeholder engagement with existing partners, funders and other stakeholders.
- To ensure that partners adhere to safeguarding, suicide prevention and GDPR principles and best practice.
- To work with community groups to establish a clear vision of the role of Mind locally to support people and communities.
Management
- To be an active, positive, accountable member of the Senior Management Team.
- To embed clear, effective communication so that employees feel engaged with and understand the how they fit in.
- To manage the budget and reporting on Youth Services.
- To work collaboratively and strategically with the senior management team, especially to champion an organisation-wide culture, live our values and facilitate high performance, quality, accountability, learning and forward planning.
- To review and restructure the department to enhance and sustain the growth and development of services. To keep in mind direct line-management is kept to 6 managers.
- To lead your team embedding the values of the organisation, agreeing key performance indicators in line with the strategy and business plan, to ensure high performance and promote staff wellbeing.
- To ensure project targets are being achieved with your project managers, empowering them to effectively coordinate Youth Services frontline workers and partners.
- To build a dynamic and fluid team that has flexibility to deliver different elements of the service as demand dictates and ensure retention and succession planning.
- Providing ongoing feedback and support, as well as monthly supervision to project managers, including safeguarding.
- To work with HR to lead on team recruitment, JD development, team induction and probation, ensure that mandatory training and staff developmental needs of the team are met and directly supporting the capacity development of the team, through ongoing feedback, supervision and facilitating team discussions and workshops.
- To work with project managers to ensure all policies and procedures are being adhered to.
- To lead of Safeguarding for Youth services and being accountable to ensure policies and procedures are being followed.
- To lead and manage risk within your area, e.g. by maintaining, reviewing and reporting the risk register to the CEO.
- To take on projects as and when needed to support or develop the organisation.
- To ensure effective administrative systems are in place to support the smooth running of Youth Services.
Person specification
For full person specification see attached job description below.
- Educated to at least degree level.
- Relevant qualifications to this role.
- Minimum five years’ experience of working with people with children and young people with mental health.
- Highly developed, well-articulated expertise in project management and strategic thinking.
- A track record of delivering accountable services and excellent performance against agreed targets and objectives.
- Experience of income generation, programme expansion and contract management.
- Experience building and maintaining relationships with a range of stakeholders (service users, funders, partners).
- Substantial experience of budget management.
- Substantial experience of collating quality data for the performance of a service and writing reports.
- Working knowledge of children’s and adult’s safeguarding.
- Supervision of safeguarding and supporting staff with complex caseloads.
- Experience of line management, developing staff and retention.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.
About Asylum Justice
Asylum Justice is a registered charity (1112026), and a company limited by guarantee (5447875), which was set up in 2005 to provide free legal advice, assistance and representation to asylum seekers, refugees, and vulnerable migrants without access to Legal Aid.
About the role
Hours:7.4 hours total (with possibility of increase dependent on funding)
Salary: £29,400 FTE (£5,820 pro rata)
Contract terms: Fixed term for 24 months (with the possibility of extension dependent on funding). Probationary period of 12 weeks.
Holiday entitlement: 5.6 days plus bank holidays (28 days FTE)
Place of Work: Primarily home based with potential for hybrid if requested.
Responsible to: Legal Director
Background to the post
An opportunity has arisen for a Finance Officer. The postholder will be responsible for overseeing the financial administration of the Asylum Justice office, maintaining accurate financial records and accounts (with support from the Treasurer), claiming GiftAid, and liaising with suppliers. This role will have limited client contact as the focus of the role is to lead on maintaining financial processes.
Key responsibilities and duties
The post holder will have the following areas of responsibility: -
1. Finance (90%)
a.Maintain accurate financial records, process invoices, and set up online payments for authorisation;
b.Draft monthly payroll figures to send to the accountants.
c.Work with the Funding Officer to use QuickBooks in keeping track of payments and grant fund expenditures.
d.Liaise with the Treasurer and Chair of Asylum Justice in order to produce quarterly budget reports.
e.Aid preparation of financial information and budgets for funding bids, grant reporting and audits with support from the Treasurer and Funding Officer.
f.Liaise with auditor and Treasurer for annual accounts.
g.Process GiftAid claims with support from Funding Officer.
h.Perform other financial administrative duties where necessary.
2. Operations Support (10%)
a.Assist in procuring equipment / supplies / services / travel / accommodation as required.
b.Liaise with suppliers such as our IT Consultant / case management system provider to ensure maintenance of the organisation’s infrastructure.
c.Manage of accreditation/subscription renewals and safe and accurate storing of key documents in the operations SharePoint.
3. General
a.To work within Asylum Justice Policies and Procedures at all times;
b.To take part in training, learning and development as required by the role;
c.To carry out additional duties that may reasonably be required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking an experienced and ambitious individual who can take on the role of Fundraising Officer.
Fundraising Officer
Location: Home-based
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum, pro rata
Reporting to: Head of Income Generation
Air Ambulances UK
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.
Purpose of Post
The Fundraising Officer will be a key member of our ambitious and friendly Income Generation team helping to support the team across a number of national partnership income streams.
The role will have responsibility for responding to enquiries via post, email and telephone, and ensuring income and general information is captured accurately on Donorfy (CRM system).
Key Responsibilities
- Manage and develop a mixed pipeline of national partners and prospects including researching, making approaches, applications, and stewardship activities.
- Coordinate and support fundraising campaigns and events for partners.
- Responsible for welcoming, assisting and responding to enquiries AAUK receives over telephone, email, and post.
- Responsible for thanking national supporters, adapting, and personalising templates as needed to deliver high quality thank you letters in a timely manner.
- Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.
- Provide general administrative support across the team as required.
Benefits
- 36 days annual leave including Bank Holidays FTE
- Access to an employee assistance programme
- Work from home allowance
- Access to the Blue Light Card and Blue Light Events
- Pension contributions
- Development opportunities
Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.
TO APPLY:
If you feel you have the skills and experience we’re looking for, please apply now!
Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.
Commitment to Diversity & Inclusion:
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
No agencies please.
If you feel you have the skills and experience, we’re looking for, please apply now!
Application is by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.
Are you an experienced Fundraiser looking for a new challenge?
We are offering an excellent opportunity for a Fundraiser with ambition and a broad knowledge to take their career up to the next level.
People to Places is a charitable organisation based in the Royal Borough of Windsor and Maidenhead, UK. It provides a community transport service for residents of the area who have transportation and/or mobility issues due to age, sickness or disability (mental or physical), poverty, or because of a lack of adequate and safe public transport services. With a fleet of minibuses specially adapted to assist people with mobility equipment or additional mobility needs, People to Places delivers high-quality services aimed at improving social inclusion and accessibility. In addition, we also provide Shopmobility services in Windsor and Maidenhead town centres, this service provides the loan of wheelchairs and mobility scooters to people with limited mobility, to help them shop and access leisure and commercial facilities within the area.
We’ve been fundraising since 1988, but this newly created role allows you to consolidate our past successes, significantly diversifying and enhancing the quality and value of our supporter base.
As a senior manager in the organisation, this post gives you the opportunity to develop our support for local people who are lonely, isolated and with little or no mobility. Therefore, you will contribute to enhancing the organisation, as well as playing a critical fundraising role.
You are ambitious, with the drive and expertise across a range of fundraising activities. So, you will have:
- Experience with identifying funding opportunities, particularly through grants, maintaining a pipeline of opportunities, taking a creative approach to problem solving, to capitalise on opportunities.
- A good track record of achieving fundraising targets, generating income through a range of sources including Trusts/high net worth individuals, Corporate Partners and Commissioned Services.
- Excellent communication skills, including verbal and written, with the ability to create compelling cases for support and delivering impactful presentations that tell stories and lead to new supporters getting involved.
- A strategic and evidence-led approach to measure impact and influence change, with strong influencing skills in a range of settings.
- Nurturing and growing relationships with a range of stakeholders and able to quickly build trust and confidence including working with and building strong, positive relationships with Trustees and our keen volunteer base.
With excellent organisational and prioritising skills, risk management and decision making, ideally you will have team leadership experience including volunteer management or delivering fundraising through the use of volunteers. An understanding of the needs of people with mobility issues and disabilities is desirable but not essential.
Location: Our main office is located in Maidenhead and we have Shopmobility offices in Windsor and Maidenhead that may also be used.
Hybrid working is available, in the context that, initially at least, this post needs to be highly visible, both internally and externally.
Hours: 37.5 hours per week Monday – Friday including some evenings and weekends
Delivering Independence and Tackling Isolation
The client requests no contact from agencies or media sales.
Manager, Annual Fund
Contract type - Permanent, Full Time
Salary - 70,000- 75,000 CAD with excellent benefits
Primarily remote-based with occasional requirements to work out of the Ottawa office as needed.
We support and enjoy a remote working environment. Candidates must be based in Ottawa or Toronto
About WaterAid:
WaterAid Canada is a dynamic non-profit organization dedicated to transforming lives by improving access to safe water, hygiene, and sanitation in communities around the world. As part of the global WaterAid federation, we work tirelessly to create a world where everyone has access to clean water and sanitation. With a commitment to innovation and growth, we are seeking passionate individuals to join our team and contribute to our mission.
We celebrate, support, and encourage diversity and difference for the benefit of our employees, our mission, and the communities we serve. WaterAid is proud to be an equal opportunity employer and welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
WaterAid is committed to the safeguarding and wellbeing of all individuals.
About the Team:
To fuel WaterAid's global mission and programs, the Philanthropy Team drives WaterAid Canada's efforts to increase impact through innovative, high-value partnerships with a diverse set of private, large family and corporate foundations, government, and HNWI and monthly, annual donors and leadership donors, and legacy giving.
As a member of the Philanthropy Team, the Manager, Annual Fund reports to the Associate Director of Philanthropy and works closely with the Head of Communications and Brand, Data and Donor Service Administrator, and collaboratively with the entire WaterAid team.
- Manage the development and operations of WaterAid Canada's individual giving portfolios, including annual, monthly, and leadership donors.
- Develop, implement, and maintain the annual and leadership giving stewardship.
- Plan and execute annual giving campaigns, including direct mail, digital acquisition, and third-party fundraisers.
- Development and implement strategies to enhance donor engagement, stewardship, and retention.
- Build and maintain strong relationships with existing donors through personalized communications and engagement initiatives, such as donor surveys.
- Develop, implement, and maintain the annual and leadership giving stewardship standards program to ensure that class leading donor relations standards are upheld.
- Utilize third party apps such as JustGiving, Gifts of Water, Echo age and create website content related to the annual giving campaigns.
- Oversee moves management; identification, cultivation, solicitation, and stewardship of a portfolio of leadership giving donors, consulting regularly with the Associate Director of Philanthropy on pipeline development.
- Contribute to the development of donor communications materials including customized accountability/impact reports, in collaboration with the Head of Communications and Brand.
- Work with print and mail-fulfillment vendors on project delivery.
- Work with the Data and Donor Service Administrator to identify cultivation, solicitation, and stewardship opportunities for monthly and annual fund donors.
- Collaborate with cross-functional teams within WaterAid Canada, such as with Communications and Brand, International Programs, Finance, Advocacy and Policy, Annual Campaign lead, and Database.
- Maintain strong relationships across the WaterAid International Federation; support WaterAid International to maximize global fundraising initiatives; represent and advocate for WaterAid Canada priorities within global fundraising working groups.
- Utilize data-driven insights to adjust strategies for optimal performance
- Minimum three years of experience working in a fundraising, donor relations, or stewardship capacity, particularly in an annual giving portfolio.
- Exceptional tact and diplomacy.
- An acumen for identifying philanthropic motivators and driving them to action.
- An entrepreneurial and collaborative work ethic.
- Exceptional verbal and written communication skills (in English, French is an asset)
- A good understanding of fundraising databases, particularly Raiser's Edge / NXT.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
- Donor-focused lens throughout fundraising cycle.
- Excellent communication skills and a proven ability to listen and engage with authenticity, as well as the ability to distill strategic or programmatic information to new audiences.
- Ability to craft compelling appeals through individual and mass communications.
- Knowledge of the international development sector a strong asset.
- Proven ability to exercise discretion and sound judgement to maintain confidentiality; commitment to upholding honest & ethical practices to ensure the safeguarding of people and organizational assets.
- Proficiency with MS Office (Word, Outlook, PowerPoint, Excel) as well as a CRM (Raisers Edge / NXT);
- Proficiency in using Mailchimp.
- Flexibility to work across time zones, with varied work hours, and maintain a healthy work/ life balance with supports in place.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
To apply for this post, you must be able to demonstrate your eligibility to work in Canada.
Closing date: Application will close at 11:59 PM
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are recruiting for a Fundraising Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients
We are an ambitious Hospital charity with an exciting opportunity to join us on our team as a Fundraising Assistant, initially on a three month contract with potential to extend.
We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.
About you
Ideally you will already have experience in an administration or customer service role and looking to start a career in fundraising. You will be looking for 20-37.5 hours a week and can work flexibly including some evenings and weekends to support at fundraising events.
Main duties of the job
- Provide support to the department on a range of administrative tasks including, dealing with enquiries (postal, telephone, email, face to face), opening and sorting post.
- Work to build excellent relationships with donors to provide a high standard of customer care.
- Process one-off and regular donations ensuring procedures are followed and information is recorded correctly onto the database and thank you letters are sent.
- Work with cancer centre volunteers to support the team with administration tasks.
- To undertake specific fundraising projects and attend events as necessary or as required to support the department’s fundraising.
- To assist the fundraisers with administration of staff lottery, raffles and prize led promotion and fundraising as required.
- Support all fundraising activity and represent the charity at internal and external events.
- Manage ‘Gift in Kind’ donations and our ‘Gift in Kind’ Campaigns.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
The client requests no contact from agencies or media sales.