Reports to: Head of Philanthropy & Partnerships

Location: Vauxhall, London / Remote working

Contract: 3 – 4 months with potential for ongoing support at a reduced level

Hours: 2 -3 days (14 -21 hours) per week

About Malaria No More UK

Malaria has been described as the oldest killer disease in history; even now, despite recent progress, it claims the life of a child every two minutes. Malaria No More UK is part of a global movement that is determined to make this the generation that beats this killer. To realise this vision, we need to mobilise governments, influencers, businesses and the public, inspiring them to commit funds, energy and resources to ending deaths from malaria and wiping out the disease for good.

Role Summary

Malaria No More UK is looking for an individual consultant to support the Operations Team in making the final transition to the Salesforce NPSP CRM platform. Historically, MNMUK has used Raiser’s Edge for primarily fundraising purposes and has recently migrated to Salesforce NPSP, however further organisational integration and embedding is required. The consultant will work closely with the Head of Philanthropy & Partnerships and the Philanthropy and Partnerships team, the Data & Business Support Officer, the Finance & IT Manager and the IT CRM Project Group as well as lead, support and train the MNMUK team more broadly..

Deliverables

• Project manage and lead the implementation of Salesforce NPSP, including completion of the transition of historic data and processes from Raiser’s Edge to Salesforce NPSP and the implementation and integration of additional organisational data and processes into the new system.
• Train the MNM UK team in the use of the system including the training of a number of super-users across the organisation
• Train the Data & Business Support Officer to ensure that they can take on the duties of Database Administrator going forward.
• Liaise with the outsourced database transition consultants based in the US.
• Create a bespoke Salesforce NPSP Process Guide for all users.
• Work with the IT CRM Project Group on transition, training, implementation, creation of templates and reports.
• Proactively support fundraising, operations, communications and advocacy teams, assessing needs and providing detailed technical solutions to these (reporting, analytics, key trends and insights) that can be embedded going forward.
• Structure the data and propose best tools for accurate reporting and engaging with the database effectively.  
• Undertake any other reasonable additional duties within the skillset of the consultant as required by MNMUK.

Qualifications, skills and experience

Essential

• Strong working knowledge of Salesforce NPSP CRM systems and database best practices
• Experience of administering a CRM for a small/medium size organisation
• Strong analytical abilities
• Outstanding attention to detail
• Ability to work independently, within teams, and cross-functionally with excellent communication skills (written, verbal, presentation)
• Strong interpersonal skills and a team player- ability to work well with people at all stages of IT skill and levels of seniority
• Excellent organisation and project management skills
• Strong interpersonal skills and a team player
• Be a natural problem solver

Desirable

• Certifications such as ADM 201, CRT 101 or similar
• Experience of successfully delivering similar projects
• Lived malaria experience

MNMUK recognises the value of a team in which people from diverse backgrounds are able to introduce fresh ideas and contribute to delivering our mission to make Malaria No More. Candidates from historically marginalised or underrepresented backgrounds are encouraged to apply.

To apply, please send your CV, your daily Rates and a covering letter explaining how your skills and experience match our requirements

Closing date AS SOON AS POSITION FILLED  interviews ON ROLLING BASIS

No Recruitment Agencies

Are you interested in working as part of a multi-agency database, helping provide people who are homeless with the appropriate support to rebuild their lives?

About the role

CHAIN (Combined Homelessness and Information Network) is a multi-agency database recording information about rough sleepers and the wider street population in London, which is commissioned by the Greater London Authority (GLA) and managed by St Mungo’s. The system is used by services including street outreach teams, assessment hubs, and accommodation projects and enables them to share information about people sleeping rough and their needs, ensuring that they receive the most appropriate support. CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.

We are currently seeking a Database Support Officer to join the team. While working in this role, you will play a major part in the day-to-day running of CHAIN. Working collaboratively within a small team, you will:

• Undertake a wide range of tasks, such as providing a helpdesk service and training new users
• Liaise regularly with service managers and staff, supporting and encouraging their engagement with CHAIN
• Ensure that information recorded on CHAIN is of the highest possible accuracy and quality
• Participate in the ongoing development of the system
• Produce accurate, reliable and high quality reports and statistics for stakeholders

What we’re looking for

We’re looking for someone with excellent customer service skills, who is enthusiastic about delivering engaging and accessible training and support, and who is confident liaising with stakeholders at all levels. You will be able to demonstrate experience of administering and maintaining databases, and an understanding of the importance of high quality systems and accurate data to the provision of services for vulnerable people. You will have a high level of IT skills, including a good understanding of Excel.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s Careers page on our website and click the Apply Now Button.

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 2 December 2020

Interview and assessments on: 14 and 15 December, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

A charity based in London are looking for a Database Officer- Part-time. As a new role designed to bring more capacity to the team, the Database Officer will play a key role in supporting the Senior Database Administrator's on-going development, maintenance, and operation of the organisation's Salesforce CRM database.

Acting as the first point of contact for all Salesforce (and related apps) user enquiries, you will assist the Senior Database Administrator to undertake a range of duties to ensure that the database is well maintained and able to support the outputs of the broader team.
Key responsibilities

Run and maintain a process of regular weekly and monthly imports, alongside any other ad-hoc imports, as directed by the Senior Database Administrator

Responsibility for ensuring the returns from our Direct Debit provider (Smart Debit) are actioned in an accurate, timely fashion.

Responsibility for the in-house Cheque Recording Process, ensuring that entries are recorded in an accurate, timely fashion.

Maintaining data quality and integrity

Responding to enquiries and acting as a first point of contact for internal database users and stakeholders, in support of the Senior Database Administrator, providing technical database advise and problem-solve as required.

Person specification

Experience of using a CRM (salesforce), including within a fundraising environment,

Experience in running regular data imports

Experience of complying with GDPR and the Data Protection Act, and how it specifically applies to a fundraising database.

Closing date: 20th November 2020

A charity based in Central London are looking for a CRM Manager and System Salesforce Administrator. The successful candidate will manage,develop and maintain the chairty's instance of Salesforce and all its integrators within the organisation. This includes but is not limited to: the CRM database in Salesforce, grant management system (Grantflex), finance system (FinancialForce), marketing automation tool, project management tool and expenses management tool (Expensify).

Key responsibilities

Ensure system permissions are in line with delegated authorities and approval limits and ensure the segregation of duties

Support related changes to business structure and processes as well as managing integrations with any new systems

To oversee, manage, review and challenge the systems and proactively look for opportunities for improvements

Support business process workshops/training

Work on improving existing systems by studying current usage practices, taking full advantage of Salesforce functionality, and making recommendations for streamlining and other improvements

Provide appropriate cover for general IT issues for the Information Governance and Systems Officer

Person specification

Extensive experience in administering, managing and maintaining CRM systems - must include Salesforce

Salesforce Advanced Administrator Certification

Salesforce development experience

Managing and driving process change and experience of programmes of continuous business improvement

Experience providing general IT support

Closing Date: 8th December 2020

An exciting opportunity has arisen to join our friendly, established extra care service in Bromley as an Administrator. You will provide efficient and responsive administration support for our Extra Care Service. You will be based at our Registered Office in Regency Court located in Bromley Common. The service provides dedicated support to older people and adults with a range of support needs.

We are looking for someone with a can-do attitude, excellent customer care skills and professionalism, and the ability to multi-task to complete administrative tasks. The ability to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook is essential. You must have excellent telephone skills and the ability to take detailed messages and signpost individuals to the appropriate people, triaging calls and action taken. Experience of working in a busy office is also essential.

Potential candidates must be willing to travel across the Borough of Bromley and occasionally to other parts of London.

We offer our staff a range of benefits to ensure job satisfaction including:

• Birthday Holiday Bonus after 2 years continuous service
• Free life assurance
• Pension with company contribution
• Company sick pay
• A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force.

Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. 

Clinical and Development Administrator

Full-time at 35 hours per week

London Office (temporary home working due to COVID-19)

Salary: £17,500 - £22,000 – dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare is looking for an experienced administrator who is used to communicating across a range of departments. The postholder will provide administrative support for the Development and Clinical Directorates.  They will undertake administrative tasks working across the two busy Directorates and will be flexibly supporting multiple staff with a wide range of duties. They will be self-motivated and driven, able to prioritise their own workload and time manage with limited supervision.

The post will be full time and based in the London office. During the coronavirus period, temporary home working will be taking place. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager.

Key Responsibilities will include:

• Minute taking and organisation of meetings across multiple teams
• Dealing with highly confidential and sensitive data
• Undertaking general office management and administrative duties
• Manage telephone calls and correspondence (e-mail, letters, packages etc)

This post is subject to an Basic Disclosure and Barring Service (DBS) check.

To apply, please complete go onto the GamCare website. 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Job Title>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Rachel Crawford, Performance and Contracts Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: 01 December 2020 at 9am 

Interviews will be held remotely via video conference

Administrator (High Value Fundraising)

Please note the deadline for submitting applications for this vacancy is 23:59 on the closing date.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Administrator Responsibilities:

Dementia is the greatest health challenge of our time. In the wake of Covid-19, people affected by this devastating condition need Alzheimer’s Society more than ever. Our high-value fundraising teams are working tirelessly to secure gifts and partnerships from trusts, foundations, major donors and corporate partners – ensuring people continue to receive essential support today, while driving vital research, campaigning and innovation work to improve lives in the future.

For these teams to thrive, they need high quality, joined-up administrative support. As High Value Administrator, you would be providing this to our Philanthropy, Corporate and Supporter Impact fundraising teams. Through a mix of financial tracking, database and diary management, plus ad hoc support with fundraising, marketing and events, you’ll work in tandem with one other High Value Administrator to act as a single hub of co-ordination, support and organisational knowledge. In so doing, you’ll play a pivotal role in meeting our ambitious high-value income and growth targets – while promoting greater efficiency and cross-team working..

Administrator Requirements:

To succeed you’ll need to be a confident and highly-organised administrator, with excellent communication skills, knowledge of key digital platforms (e.g. Word, Excel, PowerPoint), plus outstanding attention to detail. You are likely to have some existing experience in a similar role, which demonstrates your ability to process complex information accurately and efficiently, while successfully prioritising a fast-paced workload – finding time to deal with short-notice deadlines alongside longer-term projects.

You’ll be someone who enjoys working at the heart of a highly motivated, close-knit team that is looking to grow and diversify in the coming years. As such, you’ll have an eye for potential improvements in administrative systems – and not be afraid to propose them – while also being able to build positive and trusting relationships with a full range of colleagues in high-value.

Alzheimer’s Society is committed to equal opportunities.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: High Value Administrator

Location: Home Worker - England and Wales
Contract type: Permanent, Full time
Hours: Full time, 35 hours per week
Salary: £19,964-£20,770 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 5 December 2020
Interview Date: TBC

You may have experience of the following: Financial Accountant, Accountant, CCAB, Qualified Accountant, Part Qualified Accountant, Finance Manager,  NFP, Not for Profit, Charity etc

We are working with a well-known health charity to recruit a Senior Database Lead, working closely with the Database Manager you will lead on training users, project management and building new and bespoke modules to support the function. The successful candidate will have strong experience of using a CRM or a relational database, ideally CARE and will have previous exposure to analytical tools such as Blender.

Main duties for the Senior Database Lead:
Business analysis
Work with stakeholders, scoping and specifying requirements
Ensure reports and data processes are in place
Provide data support and training to users
Liaise and manage relationships with third party suppliers
Support the team to ensure a programme of regular imports takes place
Develop new database structures to support efficient working
Ensure data is managed inline with GDPR
Plan and deliver allocated data projects

Essential criteria for the Senior Database Lead:
Database management experience
Gift aid knowledge and management experience
Experience using CRM database, FastStats and Blender
Knowledge of developing workloads, processes and schedules
Ability to develop training material
Project management skills

To apply for this Senior Database Lead role, please email your CV to Chloe Hill quoting the reference number J74168CH. All applicants must be eligible to work in the UK.

I am looking for an Information and Community Engagement Administrator for an amazing end of life charity. You will be a critical member of the team, ensuring that data from the charity's information line and services is captured and processed accurately.

Key Responsibilities:
Information Line Administration
Support the information team to provide timely, accurate and personalised responses to its information line callers
Accurately log all enquiries on the Raiser's Edge database
Send information and publications in the post and by email to members of the public following contacts to the information line as requested
Compile and send resources to stakeholders and organisations
Collate data and run weekly/monthly reports on the Raiser's Edge database, recording this accurately and sharing this learning with colleagues internally
Maintain records of stock levels, identifying when stock needs to be ordered
Assist the team to carry out high-quality service evaluation and monitoring to inform service development and reporting to funders
Assist the information and finance team to fulfil bulk publication orders
Arrange courier collection of publications for external conferences and workshops

Community engagement Administration:
Collate training packs and other materials for community engagement projects
Support the Community Engagement and Training Lead in organising and preparing for in-person and online meetings, including training and reflective learning sessions
Support the Community Engagement and Partnerships Manager to gather and record regular outcome monitoring from project partners
Process incoming mail
Assist with processing of donations and acknowledge donations in a timely manner, providing an end-to-end service which demonstrates how donors are valued
Support the Database Manager in ensuring that data held on the Raiser's Edge database is accurate and GDPR compliant

If you are immediately available and have the above skills and experience, please apply online today!

I am looking for a part-time (21 hours per week) Team Administrator to provide support to the central services function for an influential youth charity. This role will see you provide administrative support to ensure the effective functioning of the Finance and Fundraising and team.

Main duties:
To provide efficient and effective administrative support to colleagues, including data entry and event support.
To take responsibility for the general email inbox, ensuring that all emails are dealt with swiftly and professionally.
To deal with enquiries by telephone, post and email, and pass relevant information to the appropriate staff member or volunteer.

Finance & Fundraising:
Support the Head of Fundraising in maintaining accurate records of donors and supporters.
Contribute to the drafting and distribution of supporter engagement materials.
Be responsible for the co-ordination of regular finance information liaising with the bank, team managers on expenditure, code allocation and debt management.
Manage weekly and monthly finance information flow and records between customers, members, funders and finance department.
Support the CEO in quality assurance of financial information, and the wider team in terms of invoicing, monitoring debt and debt recovery.

Membership:
Support the upkeep of the membership database, including processing of new member applications.
Manage the administrative process of membership renewals, working with the relevant Programme Officer for content and messaging.

If you are immediately available and have the above skills and experience, please apply online today!

The memcom recruitment team is looking for a CRM Systems Administrator to work in a prestigious professional association in Central London. You will be responsible for the overall administration, support, customisation and configuration of MS Dynamics and you will be the go-to person for users.

Some of your responsibilities will include:

• Ensuring high data quality and maintaining a clean, accurate database
• Working with the organisation as a system champion; training people to ensure CRM is understood by new and existing users; providing support and training for people in data entry and basic management; answering their questions and working with them through to resolution
• Helping the system grow and evolve, assessing options for optimising and configuring the system
• Taking responsibility for changes to: dashboards, views, business processes, work-flows and dialogs, templates, reports, fields and forms
• Creating new user guides to support new processes and releases
• Ensuring data security and protection is maintained at all times in line with GDPR and the Association’s policies

You must have extensive experience in administering, managing and maintaining CRM systems, (specifically Microsoft Dynamics) and an understanding of user experience, mapping and designing user journeys.

If you are a CRM Systems Administrator with meticulous attention to detail, and excellent prioritisation, interpersonal and problem-solving skills this is possibly the right role for you. Do not hesitate to apply!

COMMUNITY AND FAMILIES ADMINISTRATOR & PROJECT SUPPORT

OASIS HUB WATERLOO

PART-TIME, 16 HOURS PER WEEK (0.4 FTE) INC THU MORNINGS.

FIXED TERM CONTRACT TO NOVEMBER 2021

SALARY:  £9,027 per annum (£22,568 FOR 1FTE)

Oasis’s vision is to create community hubs; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and the whole community, which includes delivering first-class and innovative education.

We have an exciting opportunity for a Community and Families Administrator & Project Support to work as part of our Oasis Hub Waterloo team, to administrate and support the delivery of Community & Families work in and through Oasis Hub Waterloo, into the local community.

The Small Project is a baby clothes library. It provides good quality, second-hand items to local families encouraging a sharing economy across families locally, as well as supporting those in need.  Face to face delivery and administration of referral processes and other aspects of our project work also. This role is multi-faceted, with administration and project support elements. Project support consists of both project delivery and administrative coordination of the Small Project, including the management of our referrals process. In addition to administrative skills, this will require good communication, interpersonal skills, clear instructions. - Face to face delivery will be necessary on Thursday mornings, but other working hours can be flexible and designed in agreement with line manager.

Key responsibilities will be:

• Work alongside the Community & Family Manager to provide administrative support, using simple referral, finance and reporting system
• To assist with the key events, holiday programmes and other family support activity
• To be the lead member of an organising committee
• To train volunteers in key delivery roles
• To do research, answer enquires and update social media, including website.

The successful post holder must have:

• A GCSE in English or relevant professional qualification or demonstrate by experience.
• Experience of working with data and information management and implementing administrative systems. Good knowledge of Microsoft including excel and word.
• Excellent organisational skills and interpersonal skills - caring and respectful (in order to support families in difficult circumstances)
• Experience with client facing delivery and working with volunteers

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by 9am Friday 4th December 2020.

Interviews will take place in Waterloo 11th to 18th December 2020 (possibly online)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

I am happy to be working with an amazing family support charity to find a part-time (21 hours per week) temporary Volunteer Recruitment Administrator. You will support their central volunteer recruitment; ensuring that those who are interested in volunteering for the charity have a positive, engaging first experience, so that more families can be supported during this crisis.

DUTIES AND KEY RESPONSIBILITIES
Administer volunteer enquiries
React and respond to volunteer enquiries that come through centrally via email, phone or website.
Administer the matching of enquiries locally
Administer large data collection from a large database
Assist data collection where necessary

Support with the implantation of a new volunteering database
Support with cleansing data to ensure its ready to migrate to a new database
Support with the configuration of the database
Regularly report on the number of volunteer enquiries and volunteer vacancies within the network
Support with testing the new database and reporting back on errors

Undertake a variety of related tasks as and when required to support the evolution and continuous improvement of the charities volunteer work.

If you are immediately available and have the above skills and experience, please apply online today!