Home-based in Northern Ireland, with occasional travel to the NCT offices in Westminster, London

0.8 post, 28 hours per week, up to three year contract

Are you inspired by church architecture? Are you fascinated by the history of churches and want them to remain part of our heritage and a vital part of community life? Are you experienced in assessing funding applications and supporting historic buildings to be well maintained and sustainable? And are you passionate about all these things within a Northern Ireland context?

As the independent, UK-wide charity supporting churches, chapels and meeting houses of all Christian denominations, the National Churches Trust supports and promotes church buildings of historic, architectural and community value by inspiring support, preserving heritage and promoting sustainability. We aim to help maintain the UK’s heritage of church buildings and to enhance their ability to serve local communities; to promote the benefit to communities of church buildings and to inspire everyone to value and enjoy them.

Grant funding is at the heart of our work. The Trust allocates in the region of £1.4m across its grants programmes annually. We also run initiatives to promote church tourism – ExploreChurches, and maintenance – MaintenanceBooker.

Having recently been successful with the National Lottery Heritage Fund, the National Churches Trust will lead a new project ‘Treasure Ireland’ that aims to support an improvement in the maintenance and sustainability of historic places of worship in Northern Ireland. At its core will be a grants programme for proactive repairs and maintenance. It will also provide training and mentoring support, video guides and training on writing funding bids, maintenance, interpretation and tourism. It also aims to increase visitors to churches in Northern Ireland.

We are therefore looking for a new Church Support Officer to join our Church Support team to help deliver this exciting new initiative. The role is varied and the post-holder will manage the day to day work of the project and support churches to engage with it. Responsibilities will include overseeing a small grants programme, running training events and sector meetings, raising the profile of maintenance, supporting church tourism and expanding contractor availability. The project builds on existing partnerships and projects that the Church Support Team has already begun in Northern Ireland.

You will have excellent organisational and planning skills, be able to manage a varied workload and be an effective team player based from home in Northern Ireland but able to travel to London from time to time.

If you are interested in finding out more, please visit our website via the apply button.

Closing date: Noon on 24 June 2020

Interview date: 6 or 7 July 2020 (Belfast or online)

The National Churches Trust is an equal opportunities employer and does not unlawfully discriminate in employment. No information provided by the applicant will be used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by law.

Healthwatch Lambeth is the independent health and social care champion for local people. We work to understand the needs, experiences and concerns of people who use health and social care services and to speak on their behalf.  We focus on ensuring that everyone in Lambeth can get the support they need to live well.

Healthwatch Lambeth is an award-winning charity funded by Lambeth Council, NHS Lambeth Clinical Commissioning Group and several charitable Foundations.  Our contract with the Council has been extended for the next two years and we are in the process of agreeing an ambitious strategy for 2019-21.

We work to get services right for the future and in Lambeth that means that we pay attention to the impact of inequalities on the health and care outcomes for our different communities.  We do this by creating a culture of collaboration and partnership. Partnerships hosted by Healthwatch Lambeth in 2019 are:

1. Lambeth Black Thrive:  this partnership started in 2017 and is funded until 2022.  It was set up to bring together everyone interested in addressing issues surrounding mental health for Black people to ensure that resources and programmes are well co-ordinated, complementary and most importantly reflect the wishes of people affected by mental health inequalities.

2. Lambeth Learning Disability Assembly:  The LLDA is a place for people with a learning disability and their carers to come together to talk about things that are affecting them – and what they want to see happen to make things better. 

3. Advance Care Planning Consortium:  a partnership with Compassion in Dying and other community organisations to raise awareness of advance care planning.

Overview of the role:

This role would suit an experienced impact and evaluation officer with preferably knowledge of monitoring and evaluation.  The ideal candidate will relish working proactively and flexibly as our organisation plans to grow over the next 4 years.  The postholder will have the interpersonal skills needed to work collaboratively with and across our delivery partnerships. 

Purpose of the job:

To ensure effective and efficient monitoring and evaluation of HWL’s engagement

work, including public participation, information giving, signposting, Enter & View

visits, community research and experience gathering, on the local care system and

the emerging SE London Integrated Care System by tracking whether the real care

needs and experiences of Lambeth residents are heard, understood, and met.

Responsibilities:

• To monitor and evaluate the impact of HWL recommendations with our both care providers and care commissioning teams.

• To develop and oversee HWL’s monitoring and evaluation system which includes but not limited to creating and implementing evaluation framework, supporting colleagues to create project M&E plans and reporting and sharing monitoring and evaluation data.

• To undertake formative and/or summative evaluation of the impact of HWL work.

• To write reports on HWL impact for publication and sharing with partners and the public.

Commitment to Equalities:

Our organisation values difference and recognises the value that the different backgrounds, skills, outlooks and experiences of our staff and volunteers bring to the organisation. We will not discriminate on the grounds of gender, sexual orientation, disability or impairment, age, race, creed, colour, nationality, ethnic or national origin, trade union activity, HIV or marital status, religion or belief or similar bases.

Support Healthwatch Lambeth’s wider aims and objectives

• Work as part of the engagement team and the wider HWL team, attending meetings and events as required. On occasion meetings and events may take place in the evening and at weekends.

• Work in support of other colleagues in the organisation as particular needs arise.

• Safeguarding is everyone's responsibility and all employees are required to act in such a way that always safeguards the health and wellbeing of children and vulnerable adults.  Familiarisation with, and adherence to, our organisational Safeguarding Policy and Procedures, and any associated guidance is an essential requirement of all Healthwatch representatives.

• We adhere to Data Protection procedures as informed by the General Data Protection Regulations (GDPR). We expect everyone to uphold confidentiality of all data and adherence to strict and lawful processing of data.

• Undertake additional duties as requested by the Engagement Manger which furthers the aims and objectives of our organisation.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Interviews will be taking place via Zoom, week commencing 06 July 2020.

Database Officer

An exciting opportunity has arisen for an experienced Database Officer who has previous fundraising CRM experience to join a leading charity based in Old Street London. This leading organisation are going through a sustained period of growth and change who are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play a pivotal role importing all data onto their Raisers Edge CRM, carrying out reports for marketing campaigns and being the main point of contact for all things Raisers Edge.

As the Database Officer, you will receive full training on some of the newest data techniques and technologies. If you are looking for the next step in your career this is a great opportunity for an ambitious Database Officer to work closely with stakeholders and to build, test and run data extracts to ensure the organisations fundraising is at its most effective, while also having the opportunity to progress your career at a fantastic charity. If you are looking to work in an excellent environment where flexible working is encouraged, then this could be the perfect opportunity for you.

Skills required for the Database Officer are-

- Experience working with fundraising CRM’s  

- Good communication skills, written and verbal to interact with the charity’s stakeholders

- Wants to work in an environment where you will be challenged and have the chance to learn new skills.

Database Officer / Data Executive / Fundraising CRM / Raisers Edge / Data Quality / Blackbaud / Thank Q

This is a brilliant chance for a Database Officer to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large organisation.

Location: Old Street, London

Salary: £25,000 - £29,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

Closing date: 28th June 2020 at 11:30pm 

Shelter is looking for an enthusiastic individual with administrative experience gained in an office environment to join us as a HR Assistant and help ensure the smooth running of all aspects of our People Directorate. 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

About the role
Our People Directorate provides the strategic lead on people management and organisational development and aims to enable the organisation to have the right culture, capacity and capability to achieve its purpose. As a HR Assistant, you'll help look after the day-to-day needs of the HR Operations team by providing first-class administrative support, being the gatekeeper for all HR enquiries via phone and email and supporting the ethos to work towards a shared services model. You will see queries from across the HR spectrum so experience of working as a HR Assistant or Administrator and good knowledge of HR, recruitment and payroll processes is key. 

You will provide administrative and processing support to the team, including inputting payroll and criminal record checks data, keeping employee files up-to-date and collating and distributing reports. You will also manage team diaries, maintain office systems and ensure the HR database is kept in accordance with GDPR principles. 

Carrying out quarterly internal file integrity audits and monthly file reviews for new starters, making travel arrangements, dealing with invoices and helping to organise meetings are all part of the role. In short, it's an interesting role that's ideal for someone looking to develop their experience working in a busy HR team. 

About you
To succeed, you'll need great admin skills, working as a HR Assistant or Administrator and good knowledge of HR, recruitment and payroll processes. What is for certain is that you have a real interest in the HR field and are keen to learn. Excellent communication and customer service skills, particularly on the telephone, meticulous attention to detail and an ability to manage your own workload effectively are all must haves too. What's more, you'll need a proven ability to use Microsoft Office applications, with any understanding of HR systems/databases an advantage. 

Benefits 
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

David Shepherd Wildlife Foundation is a highly effective wildlife conservation charity funding key conservation projects across Africa and Asia. 

We are looking for a Supporter Care and Database Executive to join our team. 

Overview 

You will work with the Fundraising team to support a range of fundraising activities carried out by the David Shepherd Wildlife Foundation (DSWF). You will have responsibility for three key areas:

• Database: Update and maintain supporter records on the Raiser’s Edge database, perform data audits and cleansing, provide data reports for fundraising activities.

• Fundraising: Support all fundraising initiatives as part of the fundraising team

• Stewardship: Manage day to day interaction with supporters including thanking and answering queries.

The ideal candidate will have experience of working with CRM databases, including generating reports and exporting data, be fully computer literate, have excellent organisational and time-management skills and be able to work accurately and on your own initiative whilst managing multiple priorities and deadlines.   The successful candidate must also have a high attention to detail and the ability to work with high volumes of information and data. 

An understanding of the fundraising sector, particularly individual giving income streams (appeals, regular giving, community fundraising, adoptions etc.) is desirable. Above all, you must be enthusiastic, warm and good with people, with the ability to communicate effectively with supporters at all levels and to work well on your own and as part of a team. This is a great role for someone wishing to gain a great deal of experience across a variety of fundraising disciplines and initiatives.

Principle Accountabilities

1. To maintain and develop best practices and procedures in database management including compliance with GDPR, Fundraising Regulator requirements and Gift Aid 

2. Full management of the supporter database (Raisers Edge) including responsibility for technical management and maintenance, including managing the relationship with Blackbaud.

3. Manage the import and export of data from our donation and other web / fundraising systems.

4. Maintain the accuracy and integrity of data through routine data cleansing and hygiene tasks.

5. Prepare internal and external data to support national, regional and international campaigns, events and communications activity.

6. To communicate with supporters in a timely and professional manner 

7. To liaise with relevant departments to provide appropriate information and reports from the database for fundraising activities, communications and financial reconciliations

8. To be the first point of contact for enquiries to the fundraising team, dealing with day-to-day correspondence via letter, telephone and email efficiently and providing administrative support 

9. To work with the fundraising and communications team to plan and implement specific fundraising income initiatives as appropriate

10. With support from the Head of Fundraising to manage the Adoptions programme

11. With support from the Head of Fundraising to manage the Community Fundraising programme including all third party led events such as London Marathon and RideLondon

12. To collaborate with other staff members to analyse fundraising trends/results and provide related analysis

Person Specification Knowledge, Skills and Experience

Qualifications

Essential

• GCSE English and Maths or equivalent.

Desirable

• Degree educated.
• Holder of, or willingness to work towards, a Fundraising qualification. 

Skills, knowledge and experience 

Essential

• Working with a fundraising CRM system.
• Using Microsoft Office.
• General fundraising experience particularly in the areas of supporter stewardship and engagement.
• Good analytical and numerical skills.
• Ability to handle numerous projects simultaneously.
• Excellent organisational skills and attention to detail.
• Ability to work both independently and within a team environment.
• Excellent communication skills, written and verbal.
• Excellent time management skills and ability to work to clear deadlines.

Desirable

• Working with the Raiser’s Edge fundraising CRM system.
• Understanding of the fundraising sector.
• Understanding of individual fundraising (regular givers, appeals, community fundraising).

Remuneration and Hours

Hours:                                   

Monday to Friday, 9am to 5pm, with additional hours as required as necessary.

Reports to:                           

Head of Fundraising

Holiday: 

20 days per annum rising to 22 days after two years’ service. An extra one day per annum will be given thereafter to a maximum of 25 days per annum. Bank Holidays also provided, and an additional holiday entitlement will be given at the Foundation’s discretion around Christmas and New Year.

Location:

Surrey or London (Primary working location Surrey but due to current Covid-19 situation there is flexibility around working from home)

How to apply: Please apply online with your CV and covering letter (covering letter no more than 2 sides of A4 referencing the job description above)

We will begin interviewing immediately, so this position may be filled before the deadline closes. Please don’t wait before applying!

Here at ClientEarth, we are looking for a Philanthropy Assistant to join our London-based Development team. In this role you will be supporting our Philanthropy team, who work with individuals and organisations to raise funds that help us to deliver our work, using the power of the law to protect our planet.

This role is the perfect opportunity for someone looking to start their career in fundraising. You will be supporting the Philanthropy Team and will be responsible for gift administration, supporting the management of the donor pipeline and data management. Your main tasks will include:

• Supporting the Philanthropy Team with processing donations
• Assisting with the production of fundraising materials
• Maintaining the Philanthropy Teams document library on SharePoint
• Coordinating the delivery of donor communications
• Working with our Events Coordinator to assist with the delivery of ClientEarth events
• Working with our Finance Team to ensure recording and reconciliation of philanthropic income
• Maintaining up-to-date and accurate donor profiles on our database
• Coordinating internal meetings

Role requirements

We are looking for someone with:

• Experience of providing first-class customer service
• Experience of managing multiple tasks and priorities within a work environment
• Experience of working with a broad range of stakeholders and understanding their different needs
  
• Excellent written and verbal communication skills, particularly the ability to write engaging and inspiring communications
• Critical thinking, highly creative and solutions-oriented
• The ability to coordinate information and reframe in a clear and engaging way

Further Information

This role will be based in our Hackney, London office. Please note that due to the current Covid-19 situation, all of our staff are currently working remotely and our office remains closed. The successful candidate may need to start their new role working remotely.

ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.

Please note that for this role, ClientEarth will only be able to employ those who have the pre-existing legal right to work in the UK.

Admin - Not For Profit - Temp - 5 Months - London - PAYE

Your new company
Come and join this Not For Profit organisation providing safe space for the general public to visit.

Your new role
- Dealing with enquiries from general public both in person and on the phone
- Meeting and greeting guests and any associated organisations
- Operating switchboard
- Control car parking
- Dealing with mailbox on a daily basis
- Record and forward incoming mail (paper and electronic)
- Raising sales order invoices and purchase orders
- Assist with the process of events being booked
- Record and type minutes
- Working with the internal database
- Archiving and stock takes
- Log lost property
- Coordinate routine checks
- Adhoc duties including filing and scanning

What you'll need to succeed
You must be an experienced administrator who can demonstrate examples of being able to provide secretarial support. You must have had experience within a customer facing role as you will be the first point of contact and it is vital you make a good first impression. You must be a confident communicator as you be liaising with both internal and external personnel. You must be personable and be able to demonstrate excellent customer service. You must be IT literate as you will be dealing with Microsoft packages and internal softwares including electronic finance systems. You need to be highly organised and have a eye for detail. You will need to have strong written ability as you will be dealing with the mailbox. You will need to be enthusiastic and have a positive approach to you work as you will be required to use your initiative and problem solve.

What you'll get in return
You will get the opportunity to work within a large not for profit organisation, developing and picking up on key skills whilst gaining the satisfaction of giving back.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This is an exciting opportunity for an experienced Individual Giving and Supporter Care Assistant to process support donations and assist the Individual Giving Executive with their work for an inspiring Social Welfare Charity.

The Charity
National Social Welfare Charity.

The Role
To process cash, credit/debit card, CAF, standing orders and direct debits donations received, via post, telephone or internet, liaising with finance dept as appropriate.
To manage the Gift Aid checking, scanning and storage process.
To maintain accurate and up to date donor records on the database by responding to donor requests such as change of address, mailing preferences or gone away returns.
To accurately record all Legacy and In Memoriam income keeping all correspondence with solicitors and executors in order.
To assist the Individual Giving Executive with their campaign process, including proofing artwork, checking data and working with external agencies as required.

The Candidate
Good written communication skills, with fluent writing style and good knowledge and practical use of the English language.
Excellent verbal communication and phone manner and confident in communicating with a wide range of people at all levels.
Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
Good IT skills, including MS Word, Excel, Outlook and Powerpoint.
Ability and experience of using databases or similar systems.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Contract Duration: 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million

people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

We’re looking to recruit an excellent data administrator to join the Continuous Improvement function. It’s an opportunity to use your skills on a range of fascinating and important issues seen by our clients within the Help to Claim programme.

You’ll have experience of undertaking data analysis, collating and interpreting data, and report writing. 

Just as importantly, you’ll have a passion for using data to solve problems and in providing insight to a wide variety of stakeholders which informs the way we deliver our service. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Please note, subject to the volume of applicants, applications may close early at the discretion of Citizens Advice. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Do you want to empower people to have choice and control over their support and the way they live their lives? Then join our team...

Vibrance Self Directed Support Services provide information, advice and guidance, payroll and managed account services to enable people to have choice and control over how their health and social care needs are met. 

We are looking for a good communicator with strong interpersonal skills to join our new scheme in Barking & Dagenham. Working in the community, you will be part of our team promoting the uptake of Direct Payments by providing information, advice and guidance, and coordinating our online Personal Assistant Register.

You will be required to work in partnership with service users, personal assistants, local authorities, and other voluntary sector organisations to support the successful delivery of the Personalisation agenda.   

For more information, please see job description and person specification.

30 hours per week
£18,100 per annum
6 month contract (potential to be extended)

Senior Support Worker (enhanced)

Closing date: 29 May 2020 at 23:59

Aim of the role: To support and empower our customers to increase their life skills

Location: Stockwell

Salary:£26,780.00 per annum

Contract:Permanent

Hours: 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:

• As part of your employment package with us, we offer:
• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The service is an 87 bed supported housing service for young people aged 16-24 years with a range of complex needs, including experience of homelessness or rough sleeping, substance misuse, mental ill health and offending. The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations. Managing all aspects of service delivery including casework management and the daily running of busy hostels and promoting an inclusive and passionate culture.

About You

As well as having experience of supporting vulnerable people who are at risk of gang affiliation and offending to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will provide coaching and guidance to your colleagues to assist their professional development.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve’s website

Senior support worker

Role profile

Job title:

Senior Support Worker (Enhanced)

Department:

Operations

Reports to:

Team Manager

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.
 

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
 

5 days a week over 7 days rota (including weekends) between 7am and 10pm.Weekends

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

 Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

 As a Senior Support Worker, you will provide leadership to the team during shifts, and act as a coach and mentor to support workers and support assistants.
 

Act as lead for specific are of knowledge and skill, for example substance misuse, offending, mental health and gangs. This includes day to day support for your team and delivering training for small groups of staff in your area of additional expertise.
 

What to expect
Senior Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.
 
We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.
 
We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.
 
Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.
 
 
Key responsibilities
 
Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.
   

Additional responsibilities to support the management of the service

• To be a shift leader during a shift.
• Provide coaching and mentoring to Support Assistants and Support Workers to assist their professional development.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.
   

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.
   
  This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
  All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.
   
  Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.
   

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living
• Experience of providing professional guidance for colleagues

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

Reporting to the UK Communications and Fundraising Manager within the Executive Department, you will be at the forefront of demonstrating to the public how Afghanaid is changing lives in Afghanistan. You will perform a variety of administrative tasks to support the smooth functioning of the fundraising team; contribute to the retention and growth of our supporter base by producing content for our fundraising communications; support the management of our social media channels; and engage with current and potential supporters online. During this 6-month internship, you will be given close support and guidance to undertake the tasks detailed below.

Key Responsibilities:

Communications

• Work closely with the UK Communications and Fundraising Manager to assist in all supporter liaison and fundraising communications activities.
• Identify opportunities for positive exposure of Afghanaid, and opportunities to inspire new support.
• Liaise with project staff in Afghanistan to gather case studies and photos to develop into communications content.

Social Media:

• Create, edit and schedule engaging content across all social media platforms including Facebook, Twitter, Instagram and YouTube (images, videos, animations/gifs and infographics).
• Use social media platforms to promote our website content and drive traffic to our website.
• Help oversee, collect and analyse social media metrics to assess the effectiveness and reach of our online presence, and make recommendations for improvement.
• Monitor online content posted by others on our social media platforms and respond in an appropriate and timely manner.
• Identify opportunities to engage new audiences, potentially with targeted content.
• Identify and cultivate relationships with new social media accounts.
• Identify trends and cultural moments on social media which are relevant to Afghanaid and identify ways to get involved.
• Help develop, maintain and execute a social media content calendar across platforms to grow community engagement, awareness, and adoption.
• Contribute to the development and implementation of a social media strategy.

Website:

• Help keep the website up to date by drafting copy and proofreading content to ensure it is grammatically correct and sensitive to the cultural and security considerations within Afghanistan.

Email:

• Support in the creation of monthly email newsletters to be sent to our subscribers.

Administration

• Process post and answer the office telephone.
• Process all donations received, whether by mail, online or by other means and ensure donors are thanked in a timely manner.
• Ensure Gift Aid declarations are sought from all eligible donors and appropriately filed.
• Ensure lapsed regular givers are contacted in a timely manner.
• Support the Finance Officer to reconcile monthly income by accurately coding donation reports.
• Maintain up-to-date records in the fundraising database. Ensure data is collected and entered accurately in the database to enable effective communications and strategic marketing decisions.

External Fundraising Appeals

• Support the UK Communications and Fundraising Manager to pursue and execute external fundraising appeal opportunities, including UK Aid Match, The Big Give, and various national newspaper Christmas appeals. This will entail producing creative communications and logistical support.

For the right candidate, this internship has the opportunity to develop into a more permanent position.

Full job description and person specification attached.

Job Description

The post holder will be responsible for the following:

Community and Event Fundraising Support
• Act as Glass Door’s first point of contact for all community and event inquiries.
• Build and maintain relationships with community and event fundraisers, ensuring they are supported before, during and after their events.
• Register supporters and coordinate the sending of welcome packs, merchandise and thank you letters.
• Support on certain community fundraising, cultivation and stewardship events, including the annual Sleep Out and the annual supporter drinks reception.
• Draft copy for, update and create community and event fundraising pages on the Glass Door website and promotional emails which can be sent through the Glass Door mailing platform.
• Support with identifying new prospective community supporters and assist with the development and fulfilment of targeted approaches.

Work closely with theCommunications team to:
• Encourage fundraisers to share their fundraising stories for inclusion on social media and our website.
• Plan and deliver any marketing, press and social media requirements for events.
• Develop and implement the new Community Champions scheme.

Other Fundraising Support
• Assist the Fundraising Managers in the delivery of electronic and postal direct marketing appeals.
• Assist the Fundraising Managers in the development of an in memoriam and legacy giving scheme.
• Manage the process for monitoring, thanking and recognising donations in kind, working with colleagues across the organisation.

Fundraising Administration
• Manage the processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in Donorflex database, banking cash, setting up Direct Debits, receiving in-kind donations and acknowledging/thanking donors via email or post.
• Create and update donor records on Donorflex, ensuring records are kept up to date, accurate and consistent at all times.
• Stay well informed of existing and new fundraising legislation and guidance from the Institute of Fundraising, ensure this is regularly communicated to the wider Fundraising team.
• Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and recognised code of practice.
Other
• Support the Fundraising Managers through conducting research into prospective corporate, individual and trust/foundation donors.
• Work alongside the Data Manager to develop and use the functions of the CRM system (Donorflex).

Person Specification

Essential
Personal Qualities
• Enthusiastic, engaging manner, with the confidence to talk to fundraisers and supporters.
• Empathetic attitude towards homeless and vulnerably-housed people.
• A confident self-starter who will hit the ground running.
• A team worker with an open, collaborative style and a practical, “can-do” approach.
• Commitment to our values of being welcoming; being open to all, without prejudice; compassionate; believing individuals can turn their lives around; and knowing we can have a bigger impact when we work together.
• Commitment to and understanding of the issues relating to equality of opportunity and the ability to implement change in this area.
• Ability to adhere to and implement Health & Safety, HR and operational policies.
• Willing to travel around London for occasional meetings and events including some evenings and weekends.
 

Qualifications and Experience
• Educated to degree level.
• Experience of using a fundraising database to segment and select data, produce reports and analyse information.
• Understanding and demonstrable experience of the use of social media, JustGiving and other online fundraising tools and platforms
• Experience of basic copywriting to produce fundraising letters.
 

Knowledge, Skills, Abilities
• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
• Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
• Strong written English and numeracy skills.
• Good interpersonal and verbal communication skills, professional telephone manner.
• Able to forward plan and schedule workflows.
• Able to relate to and work with people from a range of backgrounds.
• Excellent time management skills; able to work proactively unsupervised and use own initiative.

Desirable
• Experience using Donorflex, Mailchimp and Eventbrite (or similar).
• Experience of assisting with fundraising and community events.
• Experience of working alongside and managing volunteers.
• Experience of managing community relationships such as schools, churches or challenge events.
• Understanding of data protection requirements including GDPR and the Fundraising Regulator’s Code of Fundraising Practice
• Fundraising qualification.
• Driving licence.

We are seeking an experienced fundraiser to work with the Supporter Development Manager to develop and implement our public facing fundraising strategy, with a particular focus on individual giving including digital recruitment, legacies, regular giving, cash giving and major donors.

This is an exciting time at Family Action as we start to implement recommendations from a significant review of our digital systems and as we seek to move forwards to grow and develop public facing fundraising streams. 

We expect to drive forward a range of initiatives to grow unrestricted and restricted income and you will lead on a number of these with the support of your line manager. 

You will therefore be an experienced, flexible and creative fundraiser, with a track record of meeting financial targets, and comfortable with a varied workload, including project management and delivery.

You will be values-driven, target focused, pragmatic and enjoy the challenges of working within an excellent and busy fundraising team and a highly dynamic organisation.

Person Specification:

1. At least 2 years’ experience of fundraising, including at least one of: Individual Giving, supporter care, or direct marketing. Other fundraising experience also advantageous.

2. Experienced in the use of CRM system or databases. Family Action uses Salesforce for which training will be provided.

3. Solid understanding of delivering excellent customer service (internally and externally).

4. Experience of working in a team and managing work in pressurised situations without sacrificing quality of work, attention to detail or courtesy. The ability to organise workload and meet competing priorities.

5. Strong interpersonal skills; proactive, positive and creative attitude to problem solving.

6. Strong organisational and administrative skills including IT (Microsoft Office, Google documents etc).

7. Ability to work outside of office hours and country-wide travel on occasion.

8. A commitment to equal opportunities and diversity and equality.

9. Respect and reflect Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by being people focused, having a can do attitude, develring excellence in our work and promoting mutual respect internally and externally. 

For an application pack and further information, including the benefits we offer, please visit our website. As we work with children and vulnerable adults, we operate a Safer Recruitment policy which requires all applicants to submit an application form.