We have a fantastic opportunity for an Innovative Marketing Executive to join our team at the RSPCA. You will support the Senior Legacy Marketing Executive to develop and manage multiple direct marketing activities aimed at converting prospects to commit to leaving a Legacy gift and communicate with those already committed, to maintain their decision.

The RSPCA is the largest Animal Welfare charity in the UK.  Every year thousands of animals suffer from neglect, cruelty and abuse. The RSPCA is dedicated to the prevention of suffering to all animals. The charity relies on donations and fundraising, without these funds from our fabulous supporters we wouldn't be able to help animals in need.

The Legacy Marketing team is responsible for activities that recruit, convert and retain supporters that will grow and maintain the Society’s largest income stream. This role is vital to developing and maintaining supporter relationships, communicating with them through mass direct marketing activities and one to one, including at events. Inspiring passion and dedication you will work closely with internal and external stakeholders to manage existing planned campaigns and come up with new ways to ensure your supporters  feel in touch with the Charity they are planning, or are committed to, donating to in their Will. 

What you’ll be doing: 

•  Manage and deliver Supporter Development conversion and stewardship activity through multiple channels including integrated campaign activity managing multiple campaigns at any one time. Channels include, but are not limited to, Direct Mail, Telephone, Events and Email. 

• Manage day to day relationships with external agencies, suppliers, and internal teams and stakeholders to ensure multiple campaigns are delivered and KPIs are met. Ensure external agencies work in line with RSPCA brand and compliance specifications. Challenge under performance and propose ideas for improvement. Tackle any issues that arise, and escalate where required. 

• Work with internal stakeholders to brief them on upcoming campaigns, develop back end processes, response handling, data tracking, reporting, agree messaging, source content and information including images and case studies. Also ensure that all campaigns are circulated with internal stakeholders for approval. 

• Work with internal teams to source content for and produce the Legacy Marketing newsletter and other ad hoc supporter communications, including writing articles where required. 

• Produce and present campaign results, reports and analysis within required time frame. 

• Monitor campaign costs against budgets and maintain log for all invoices and approve invoices to an agreed limit. 

• Respond to supporter enquiries in response to campaigns and ad hoc in writing, over the phone and face to face. Develop one to one relationships with supporters through this correspondence and other identified opportunities.

•  Identify potential supporter case studies and develop relationships with supporters in order to develop and use them as testimonials in marketing campaigns.

• With Senior Legacy Marketing Executive, plan and execute supporter events.

• Obtain competitive quotes. Set up, approve, chase and manage invoices to agreed limit. Raise PO’s based on agreed campaign plans and tackle any invoicing issues that arise. 

Essentially you will have: 

• Degree level education or equivalent (Marketing and or fundraising specific qualification e.g IOF or IDM would be desirable)

• Experience of running direct marketing campaigns end to end (planning, target setting, creative development, data, print production, analysis) across multiple channels including Direct Mail, Telephone, Email/Digital

• Managing customer/donor relationships

• Running customer/supporter events

• Budget management, including monitoring and managing expenditure and income

• Proven experience of managing supplier and agency relationships

• Good written and verbal  communication skills

• Ability to develop strong working relationships with colleagues and suppliers

• Numerate with strong evaluation and analytical skills

• Strong attention to detail

• Highly organised with the ability to work under pressure, multi-task and prioritise to deliver to deadlines

• Strong knowledge of using data in marketing

Desirably you will have:

• Marketing and/or fundraising specific qualification e.g. IOF or
  IDM

• Marketing in Charity environment experience

• Relationship marketing experience

What’s in it for you: 

You’ll have an opportunity to work for the largest animal welfare charity in England and Wales. 

We value and recognise our employees’ contribution and are proud to offer an extensive benefits package that includes:

35 hours standard working week, 25 days annual leave plus bank holidays increasing to 30 days with service; a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme. We also offer free parking on site 

How to apply: 

Please visit the RSPCA Jobs page for further information on how to apply. Closing date 8th February 2020. Please quote reference LME369 when submitting your application.

Please note that we do not accept CVs without a cover letter.

All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.

Equality, diversity, and inclusion are at the heart of our organisation. We seek to promote fair employment procedures and practices to ensure equal opportunities for all. 

Ending cruelty, promoting kindness and alleviating suffering to animals.

VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.

Role overview

We have a fantastic opportunity for an experienced Database Manager. Reporting to the Senior Data and Insight Manager, you will be responsible for managing the existing Raisers Edge database.

The post holder will:

* Maintain the database and ensure data integrity
* Work with existing import processes (using ImportOmatic, Crystal reports and MS Access) for incoming data to ensure accuracy and efficiency
* Manage a small team of 2-3 direct reports
* Have an eye for detail and accuracy, strong analytical and organisational skills and the ability to understand business needs
* Have a working knowledge of GDPR legislation and an up-to-date knowledge of technology

This role will focus on managing Raisers Edge with particular responsibility for the inflow of data. Raisers Edge is used as the master database for donations data and as the marcomms database.. It is used primarily to support the recruitment and retention of donors and volunteers. The postholder will work proactively to identify opportunities to improve existing processes, propose new technical solutions, improve operational efficiency and be responsible for the maintenance and upkeep of security groupings.

Skills, qualifications and experience

As the successful candidate, you will have substantial experience of working with a Raiser's Edge at either key user or administrator level. Your proven understanding of the principles of database marketing and a record of successfully applying these principles to a range of marketing campaigns will equip you for this role. You will have excellent numeracy skills and be able to build complex database queries. You will preferably have experience using ImportOmatic, Crystal Reports and Microsoft Access.

Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.

VSO are looking for someone to fill this position as soon as possible and we reserve the right to close this job early if we receive a sufficient number of applications.

Apply online:

Team:                       Fundraising Team

Reports to:              Head of Fundraising

Line management: Design and Digital Executive

Hours:                      35 hours per week (Office based)

Job Purpose / Summary

To manage all aspects of David Shepherd Wildlife Foundation’s communications, marketing (internal, external, print and online), and PR output and relationships. To deliver engaging, creative and relevant content across all platforms and to different audiences and stakeholders, working closely with the Head of Fundraising and Head of Programmes and Policy as necessary.

Duties and Responsibilities

​​

1. Marketing and Communications

• Develop and manage a comprehensive marketing and communications plan across all Foundation activities to support and drive Fundraising and Programmes and Policy – crossing direct communications, PR, social media and other channels to market as relevant.
• Manage, write, edit and proof-read all content across digital and print communications and marketing (both fundraising and policy / programmes led content). Ensure all copy is engaging, clear, concise and accurate.
• In collaboration with the Design and Digital Executive, design, manage and produce an in-house suite of online and printed promotional materials and platforms including leaflets, campaign materials/communications, website, fundraising brochures etc.
• Uphold, manage (and develop where necessary) the charity’s brand through our visuals and key Messaging. Monitor all content produced, ensuring editorial quality, consistent style and tone of voice in keeping with the charity’s branding and messaging guidelines.
• Act as managing editor of DSWF’s supporter magazine ‘Wildlife Matters’ – managing content, layout and print production.
• Work closely with the Head of Fundraising and wider Fundraising and Policy team to develop marketing and fundraising campaign schedule and adhere to agreed schedules and deadlines, developing and delivering creative copy and content ideas and creative marketing campaigns.
• Work as part of the broader Fundraising Team to provide marketing support, expertise and guidance.
• Liaise with the Head of Programmes and Policy to receive and best utilise updates from conservation project partners and other relevant stakeholders. Work together to ensure appropriate sign-off for technical accuracy from Head of Programmes and Policy where appropriate.
• Work with the Design and Digital Executive to manage our image bank (photography) and film content, ensuring appropriate crediting on all output. Pursuing new opportunities to grow the bank and develop new film content based on the needs of the Foundation.
• Responsibility for managing systems to regularly analyse marketing activity (including campaigns, website and social media), using appropriate insight and analytics techniques (i.e. google analytics etc.) to help improve the quality and relevance of content to meet the needs of all audiences.
• Be aware of external UK and international wildlife charity campaigns and marketing strategies and communicate findings to Head of Fundraising and Head of Programmes and Policy.
• Support the Design & Digital Executive to manage the development and output of our monthly e-news and any other general supporter communications, ensuring good management of our output platform (Constant Contact / Mailchimp).
• To project manage key areas of work relating to our general marketing functions (i.e. website and social media).

2. PR

• Identify and pursue appropriate press and PR opportunities to support the Foundation’s activities and help gain exposure and growth.
• Manage all press releases for the Foundation and ensure appropriate circulation for relevant activities to support marketing.
• Develop and maintain relationships with a network of press contacts (local and national).

3. Website and Social Media

• Overall responsibility for the Foundation’s website in terms of visuals and content, ensuring it is kept up to date in terms of content and in relation to industry trends and development.
• Ensure regular reporting of analytics of website performance to help drive activity, learning and improvement.
• Line manage the planning, coordinating, commissioning, editing and delivering engaging content across the charity’s social media channels, working closely with the social media team to execute the social media strategy and tailoring content based on results.

4. Budget Management and Administration

• Responsibility for setting and management of marketing and communications expenditure budget.
• Write timely and accurate Marketing and Communications Report for submission to the Board of Trustees (c. 3 per annum).

5. External Relationships and Suppliers

• Manage, maintain and develop relationships with external suppliers including web provider, print, design providers etc.
• Ensure best standard and practice from suppliers in line with industry standards, sourcing competitive quotes as relevant.

6. Line Management Responsibilities

• Line management of the Design and Digital Executive, ensuring appropriate work levels and management are maintained and managing ongoing performance, workload and development including annual appraisals.

Person Specification

Qualifications

• GCSE English and Maths or equivalent
• A Level or equivalent level of education

Desirable

• Degree level qualification

Skills, Knowledge & Experience

• Excellent organisational and project management skills with proven ability to manage numerous projects and pieces of work at one time, working to deadlines whilst maintaining a high degree of accuracy and attention to detail.

• Proven ability to plan, coordinate and deliver a calendar of effective content across a variety of marketing channels.

• Ability to employ different techniques to achieve an end aim (e.g. using persuasive language to encourage donations).

• Excellent copywriting skills including creative/conceptual copywriting skills, experience writing for public-facing campaigns and/or advertising, plus keen copy-editing skills

• Excellent attention to detail.

• Excellent verbal communication and relationship management skills (internal and external with suppliers and PR contacts).

• Proven ability to design / manage and produce in-house promotional materials (leaflets, website, fundraising brochures etc) using InDesign or similar.

• Strong understanding of social media, how it works, platforms and how it can be utilised for marketing and engagement purposes (i.e. in a professional context and particularly in terms of content creation and distribution).

• Strong awareness of national and international current affairs, especially within the conservation and wildlife policy arena’s.

• Strong understanding of the print publication processes.

• Understanding of issues around data protection, confidentiality and legality in relation to fundraising and conservation landscapes.

• Demonstrable ability to pitch and deliver creative ideas for content across a range of media.

• Ability to prioritise tasks, working flexibly, alone or within teams to challenging deadlines.

• Experience of managing fundraising income and expenditure budgets.

• Start-to-finish project management experience, excellent administration and planning skills.

• Excellent IT skills and excellent knowledge and experience of MS Word and Excel, iPhoto and database entry/reporting experience.

• Good networking skills to be able to identify opportunities to meet relevant people and engage them in the work of the Foundation.

• Excellent ability to build, nurture and develop strong professional relationships.

• Self-motivated and able to work independently as well as part of a team.

• Strong analytical and strong problem-solving skills.

Desirable

• Experience of setting, negotiating and agreeing contractual terms within a relevant setting.

• Experience of working within the art sector and artist community.

• Experience of using and updating Raisers Edge (or other charity database software) including benefits of segmentation and targeting.

• Line management experience.

• Understanding of fundraising landscape, techniques, methods and opportunities.

How to apply: 

Please apply online with your CV and covering letter (covering letter no more than 2 sides of A4 referencing the job description above)

We will begin interviewing immediately, so this position may be filled before the deadline closes. Please don’t wait before applying!

Age UK Sutton is seeking a Home From Hospital officer to join its highly effective commissioned service, assisting older people at the point of discharge from hospital.

Age UK Sutton’s (AUKS) pioneering Home From Hospital Service provides practical support on discharge from hospital.  HFH is a service funded by the NHS through the Sutton Clinical Commissioning Group. The service supports older people (65+) in Sutton in order to:

• Reduce number of readmissions to hospital

• Aid discharge

• Increase motivation, confidence and social integration after a hospital stay

• Reduce unnecessary hospital admissions

The recruited post holder must have the skills to work across the service and quickly establish credibility with health and social care practitioners, patients, and their families. The right candidate will have a background in health, social care or voluntary sector provision, excellent communication skills, personal resilience combined with a passion for working with people in later life to enable them to set and reach meaningful personal goals.

Our Home from Hospital Service is delivered by a team of staff and skilled volunteers, led by the Head of Health and Care and working closely with our specialist Health and Social Care team, Home Support social enterprise and wider staff and volunteer team.

Age UK Sutton works closely with partners including GPs, Pharmacists, Hospital Staff and Sutton Health and Care to ensure that we work collaboratively to deliver patient centred services.

Candidates are invited to submit a CV, accompanied by a supporting statement detailing how they meet the person specification.

Team: Fundraising Team

Reports to: Head of Fundraising

Hours: 35 hours per week (Office based)

Job Purpose / Summary

To work closely with the Head of Fundraising to deliver David Shepherd Wildlife Foundation’s portfolio of fundraising initiatives and events. This is an exciting role which will help to build fundraising income and develop our supporter base and stewardship programmes in line with our ongoing development plans for growth. The post holder will take ownership of specific areas of fundraising (including planning, management and delivery), and will also work closely with the Head of Fundraising to support our wider fundraising activities and internal administration.

Duties and Responsibilities

Events

1. To develop and deliver DSWF’s portfolio of fundraising events including planning across the year, researching and evaluating potential event opportunities and ideas, making recommendations for different events and growth in this area.

2. To manage the planning and implementation of each fundraising event in line with agreed aims and objectives and on time/to budget. Our current events include but are not limited to the following:

• Wildlife Ball: An annual dinner evening for up to 400 people at a central London Hotel, with entertainment, fundraising and other engagement activities.

• Wildlife Artist of the Year competition and exhibition: An annual art competition and exhibition Managing all aspects including communication schedules and plans (with our Comms and Marketing Manager), sponsors and categories, call for entries and entry administration, judges / judging panel sessions, artist liaison, exhibition planning, promotion, and delivery.

• Christmas Concert: Managing our annual festive and community celebration at a venue local to our offices, including (celebrity) readers, school and performer involvement, after concert reception.

• Conservation Led Events: Managing conservation focused events as planned throughout the year (i.e. panel discussions, film screenings, conservation talks etc.)

• Supporter Led Events: Liaising directly with supporters organising their own events, maximising these opportunities, considering relevant income generation possibilities and delivering exposure at events. To attend networking events and represent and promote the work of the Foundation.

3. To work closely with the Communications and Marketing Manager to develop strong promotional and marketing plans for each event which target existing and new audiences, utilising a variety of marketing and communication methods including direct marketing, key supporter/ major donor and corporate engagement and stewardship, wider press and social media activity.

4. To maintain an up-to-date schedule of planned events and ensure regular updates are provided to all DSWF staff. To manage all ticketing systems as relevant and the processing of relevant data, logging, recording, taking payments etc. To analyse each event to report on success and improvement / change measures.

Fundraising

4. To work closely with the Head of Fundraising to support and help develop other key areas of fundraising including (but not limited to) the following:

• Corporate Fundraising and Engagement: Including stewarding and developing our existing partnerships and developing and growing our new pipeline for corporate partnerships. In particular a key area for this role is to help develop sponsorship opportunities in relation to our events but also generally in relation to our project-based funding portfolio.

• Regular Giving: Managing and developing our Wildlife Shepherds (regular givers) ensuring excellent stewardship and engagement and growing this income stream where possible.

• Appeals: Working with the Head of Fundraising and Fundraising & Database Executive to manage our portfolio of fundraising appeals.

5. Supporting the Fundraising & Database Executive to manage, develop and steward our schools fundraising programme, including Charity of the Year partnerships and the World Animal Day initiative.

General

6. To take responsibility for key areas of fundraising administration relating to the role including:

• Data management: To be responsible for excellent data management relating to your fundraising areas, adhering to relevant fundraising rules and regulations and working with the Fundraising and Database Executive to ensure that all supporter and event information is recorded accurately on our Database. Utilising targeting and segmentation techniques where possible and analysing success of activities fully post activity. 

• Budget management: To manage all aspects of the financial budgets (income and expenditure) relating to each area of fundraising or event for which the role has responsibility for.  To ensure that all avenues for income generation through and at our events, for example through auctions, raffles, sales and donations, are optimised.

• Marketing, Communications and promotion: To work closely with the Communications & Marketing Manager to build plans for promotion of fundraising activities and events including direct supporter communications (post / email), press, e-news, DSWF magazine content, social media etc.

• Celebrity involvement: To liaise and work with the Head of Fundraising to develop celebrity, artist and education involvement in relation to our fundraising activities and events.

• Overall: To ensure that all fundraising activities and events are carried out professionally, on time and to budget.

Person Specification

Qualifications

Essential

• GCSE English and Maths or equivalent

• A Level or equivalent level of education

Desirable

• Degree level qualification

Skills, Knowledge & Experience

Essential

• Experience of managing and developing fundraising initiatives and/or fundraising events.

• Experience of working with different stakeholders to fundraising including for example corporate partners, individual fundraisers, event attendees and volunteers.

• Experience of managing fundraising income and expenditure budgets.

• Experience of using and updating Raisers Edge (or other charity database software) including benefits of segmentation and targeting.

• A good understanding of excellent supporter stewardship, techniques and management.

• Start-to-finish project management experience, excellent administration and planning skills.

• Experience of managing budgets (income and expenditure).

• Excellent communication skills, both verbally in writing, to be assertive, tactful and persuasive.

• Good IT skills and excellent knowledge and experience of MS Word and Excel, iPhoto and database entry/reporting experience.

• Good networking skills to be able to identify opportunities to meet relevant people and engage them in the work of the Foundation.

• Excellent ability to build, nurture and develop strong professional relationships.

• Self-motivated and able to work independently as well as part of a team.

• Able to work to deadlines whilst maintaining a high degree of accuracy and attention to detail.

Desirable

• An appreciation of classical and contemporary art including paintings and sculpture.

• Experience of setting, negotiating and agreeing contractual terms within a relevant setting.

• Experience of sales and marketing.

• Experience of working within the art sector and artist community.

How to apply: Please apply online with your CV and covering letter (covering letter no more than 2 sides of A4 referencing the job description above)

We will begin interviewing immediately, so this position may be filled before the deadline closes. Please don’t wait before applying!

Who are we?

Recently named Third Sector Charity of the Year 2018, we are a rapidly growing charity, committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait. By recruiting a team that ‘can’, we can and will find one sooner.

Our exciting job role!

The Central Operations Officer is integral to ensuring that our community gets the very best experience from us.  From handling first communications and processing income, through to ensuring that appropriate thank you letters/emails are received, along with other communications, you will be ensure that our community are placed at the centre of all we do.

This role is full time - 37.5 hours and will be based in our Farnborough office, with some out‑of‑hours working.

What we'd like from you:

It’s simple – we’re looking for the people who ‘can’. We want the talented, the energetic and the ambitious. We need the inspired and the inspirational – the people who completely embrace our values, offer a great cultural fit and who are determined to make real and lasting change for our community. 

According to the job description you should also have proven experience of working in a busy administrative support role and an understanding of fundraising work.  You must also have the ability to deliver a consistent level of service and be able to work under pressure, often to short timescales.

If this is for you, we’d love to hear from you!

What we'd like to give you:

- Salary c.£23,000 per annum (dependent on experience)

- 25 days holiday plus bank holidays – pro rata for part-time contracts (we also close at Christmas in return for you volunteering 3 charity days per year*)

- Generous pension contribution*

- Life assurance cover*

- Employee Assistance Programme

- Loads of other great benefits, plus an amazing culture to work in, a great team and lots of fun (and cake!)

How to apply to join our amazing team:

Please apply online attaching your CV and a supporting statement explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

Advert close date: Sunday, 26th January 2020

More about us:

Visit our website careers pages to find out more about our culture and what it’s like to be part of our amazing team: 

Don’t forget to check out our short videos (you can find the on our You Tube channel) to find out more about our culture and what it is like to work at The Brain Tumour Charity. 

Did you know that in addition to being recently crowned Third Sector Charity of the Year, we have won a variety of other awards and have been ranked a top global organisation by renowned management consultants McKinsey? Whilst we’re not boasting, we are particularly proud that our HeadSmart campaign scooped the NHS Innovation Award, a Third Sector Excellence Award and a Charity Times Award (well, maybe we’re boasting a little bit!).

For more information, please visit our website!

We reserve the right to close the advert early in the event of receiving a sufficient number of applications and may extend the advert if we don't find our perfect team mate!

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

*subject to qualifying criteria