We have several positions with various hours available. Successful applicants will be called for interview before the closing date. We reserve the right to close the vacancy early should the positions become filled. Send your application today to avoid dissapointment. 

Working within local communities across Oxfordshire you will be joining our successful Community Information Network Team as we work to further improve access to information, support, activities and opportunities for all those with a health, care or support need. You will be working with individuals, families and groups both in the community and in their own homes. In addition you will be working closely with local GP surgeries to provide the new social prescribing element into the support they offer to their patients. You will also have the opportunity to join our hospital discharge support team working across various settings including the John Radcliffe, Horton Hospital and community hospitals. We work with local communities to further build upon and support what is being offered as well as working with individuals and their families to connect them with the support and opportunities that exist. We are passionate about supporting and empowering people so that they can maintain their independence, health, wellbeing and ‘live life to the full’.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers to share this commitment”

We are looking for people who care, have patience and life experience and like working with young people. Due to increasing demands for our service, we have several Talkback learning assistant vacancies to deliver a range of services to our members with learning disability and/or autism. Within the Equip team, you will be working part of your time in local Further Education colleges supporting young people,( 16-25 years old) one to one, towards their education goals. We also do community based projects including gardening and allotment groups (some of which are based in National Trust properties), social and life skills training, a men’s independence group, travel training, a drama group which puts on regular shows, a recycling and tools workshop, a creative media group and a group working with animals.

We are currently recruiting for:

Project Workers – Learning Assistants - £18000- £19200 p.a. or pro rata

Both full and part time roles available (a minimum of 3 days a week)

Full year and term time roles available

No shift work or evening/weekend work

You will work at our High Wycombe and Aylesbury buildings, plus in local colleges and out in the community. You will work alongside people with a learning disability or autism to meet their individual needs also support young people with their families to achieve positive outcomes.

To succeed you will be able to work both as part of a team and independently and have a 'can do' attitude. You will need to have good communication skills and an understanding of how to build confidence in a young person. We can teach you all you need to know; you just need to have the passion and care.

You will have the opportunity to help someone develop and grow as a person whilst making a difference that will live with you forever. And, as one of our team said ‘Working with people with a learning disability or autism is the most rewarding and fulfilling role’

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including a Disclosure & Barring Service check (DBS) including checks with past employers (Applicant Declaration must be completed and returned with application).

Closing date: 31st December 2020

Job Title: Primary Care Wellbeing Worker: Wokingham
Hours: 37 hours per week
Salary: £21,748 - £24,981 NJC Salary Scale 11-18
Contract: Fixed Term – 18 months
Holidays: 28 days plus bank holidays (pro rata)
Pension: Auto-enrolment scheme in place
Probationary Period: 6 months
Accountable to: Primary Care Wellbeing Project Manager
Base: Wokingham

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the Job

The Wokingham Primary Care Project is a new service to be delivered in Wokingham Borough, across 4 Primary Care Networks (PCNs) from Spring 2021. Under the supervision of a team manager, a team of Wellbeing Workers will deliver a time limited person-centred service. The offer to service users will include non-medical interventions such as social prescribing, development of self-management tools and techniques and active support to engage people with relevant activities and community support.

Wellbeing Workers will forge relationships with existing Voluntary and Community Services (VCS) and local health services and mental health resources.

This project will offer support to people who are:

• Experiencing mild or moderate mental health problems and would benefit from some support as to how to manage their own wellbeing.
• Receiving treatment from the GP for mental health issues and would benefit from support to consider accessing local services and opportunities
• Caring for someone with a mental health issue and would benefit from support for themselves or for the person they care for.

Closing Date: Sunday 31st January 2021
Interview Date: Thursday 11th and/or Friday 12th February 2021 (held virtually via Microsoft Teams)

To apply:

Please click 'Apply' to be redirected to our website where you can find further information about the role and apply online. Please note, you are not applying at this stage.

Oxfordshire Mind is fully committed to the principles and practices of equal opportunity and diversity.

We are a Mindful Employer.

No agencies please.

Social Worker Team Leader

You will be responsible and accountable for the CLIC Sargent Paediatric and Teenage and Young Adult services ensuring that children, young people and young adults with cancer and their families receive a quality, timely and effective service.

You will:

· Promote and implement CLIC Sargent Service Standards
· To ensure the Hear By Right principles underpin service delivery
· Lead and maintain effective partnership working with NHS Trusts , Cancer Networks, Social Care Services and community / partner organisations

Social Worker Team Leader Requirements:

· A recognised Professional Social Work qualification and registered with Social Work England.
· Significant experience of working with children / young people and / or young adults involving complex case work and case load management.
· Experience of safeguarding children and vulnerable adult procedures and legislation.
· Proven team player.
· Ability to manage own and teams time effectively.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

Location: Oxford - John Radcliffe Hospital
Contract Type: Permanent
Hours per week: 24
Salary: £39,009 (FTE)

Closing Date: 31 January 2021
Interview Date: 9 February 2021

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

This post is subject to a Disclosure and Barring Service check.

You may have experience of the following: Qualified Social Worker, Social Work, Social Care, Team Leader, Supervisor, NHS, Charity, Young Peoples Social Worker, Child Development, Third Sector, NFP, Not for Profit, etc.

Ref: 96323

The Progression Coach is one of the most important roles within this new service in Oxfordshire. Progression coaches will passionately believe in the potential of all young people to achieve their goals, it is the job of the Progression Coach to build meaningful relationships with the young people and provide a reassuring, consistent and supportive presence, to mentor and inspire the young people to be the best they can be. Progression Coaches will be confident at de-escalating crisis and will work with a solutions-focused mindset to helping the young people address any challenges they may face.

Available posts are mostly within Oxford city, but we also encourage applications from across Oxfordshire. 

Both full time and party time applications are welcomed.

Full time: 37 hours per week, alternating each week from 08.30 am to 4.30 pm or 11 am to 7 pm Mondays to Fridays (may require working on bank holidays and also some evening, weekend and emergency on call work on a rotational basis)
Part time: Various options available, minimum 15 hours per week. Please state your desired working hours upon application.

Auditory Verbal UK (AVUK) is looking for an experienced family support manager who wants to play a key role in an ambitious and growing organisation that is supporting deaf children to get an equal start at school. AVUK is a small, award-winning national charity that is transforming the lives of deaf children across the UK.  Over the next few years, the charity plans to: double the number of pre-school children and families supported by its innovative early intervention programme; significantly increase the number of Auditory Verbal Therapists in the UK; further its profile and influence; and grow and diversify its voluntary income streams so that deaf children have the same opportunities in life as their hearing peers.

The post holder will join a highly-committed and passionate team of 24 staff, and will work closely with the Clinical and Operations teams to provide the best outcomes for families. The job will include a mix of home working and in-centre working in our Bicester and Bermondsey centres, with one centre being the base. 

The Family Support Manager will be one of the primary points of contact for families on the AVUK programme and will provide advocacy, practical support and information services to parents and other carers of children with hearing loss on the programme at AVUK.  They will offer emotional support for families and will be able to signpost effectively to other agencies for families in greater need, managing relationships with external providers of support services to families, such as Local Education Authorities, external counsellors and occupational therapists. They will be responsible for organising parent workshops, developing the Family Ambassador programme and making arrangements for annual/biannual consultation sessions for parents, attending these sessions where appropriate, providing practical support in preparation for these sessions and taking forward matters arising.  They will work closely with the Operations team to provide administrative support to the Clinical team in connection with therapy services.

For further information, please see the attached job pack. 

Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and support they need.

Post Title: Crisis Services Manager

Reports to: Head of Operations

Salary: £30,000 per annum

Contract: Permanent

Hours of Work: 37 hours per week

Some flexibility on working pattern with a minimum of 2 evening shifts per week (Wednesday and Thursday or Friday). The remaining hours to be worked throughout the week. Exact shift pattern to be agreed.

Holidays: 25 days per annum, plus 2 wellbeing days, plus bank holidays (pro-rata)

Pension: Auto-enrolment scheme in place

Probationary Period: Six Months

Place of Work: Across Aylesbury (Whiteleaf Centre and Ashton House) and High Wycombe (Buckinghamshire Mind High Wycombe Office) in line with the agreed shift pattern.

In line with Covid-19 guidance there will be a mix of face-to-face service delivery and working from home until restrictions are lifted.

Please note: From April 2021 is anticipated that further funding will become available to expand the service in High Wycombe to run 7 days per week.

ABOUT THE SAFE HAVEN SERVICE

The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -

• To provide a calm and welcoming environment for those people facing out-of- hours mental health crisis’ as an alternative to emergency departments.  
• Treat service users with respect and provide personalised support focused on individual need.
• To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.

ABOUT THE ROUGH SLEEPER INITIATIVE

The Rough Sleeper Initiative (RSI) is delivered by several partner organisations, including Buckinghamshire Mind. The RSI supports individuals identified as rough sleeping, or in temporary housing in Aylesbury.

Buckinghamshire Mind’s Mental Health Support & Liaison Worker (MHSLW) is situated within the Rough Sleeper Initiative. The MHSLW provides personalised asset-based support to improve mental well-being and prevent mental health crises becoming a barrier to long-term housing solutions.

PURPOSE OF THE ROLE

The Crisis Services Manager will be responsible for the ongoing operational management and mobilisation of the anticipated future expansion of our Crisis Services. Additionally, they will provide line management to the Safe Haven Team Leads and the Mental Health Support & Liaison Worker.  They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

They will have significant experience of supporting and coaching staff working in challenging environments with adults with challenging behaviour and complex needs.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends.

The Crisis Services Manager will be required to work collaboratively with the Head of Operations and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of Buckinghamshire Safe Haven and Buckinghamshire Mind’s contribution to the Rough Sleeper Initiative, including ensuring the achievement of all key performance indicator targets. They will have responsibility for ensuring Crisis services operate in line with organisational H&S processes and procedures and will be a member of the H&S committee.

SUPERVISION, TRAINING AND SUPPORT

• Supervision is provided by the Head of Operations on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
• Buckinghamshire Mind is a Mindful Employer.

KEY RESPONSIBILITIES

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Operational Management

• To oversee the management of the Safe Haven and Rough Sleeper Initiative services in line with organisational values and service quality expectations.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) from Crisis Service delivery.
• To provide effective line management supervision to the Safe Haven Team Leads, the Mental Health Support & Liaison Worker including coaching and performance development.
• To collaborate with the Head of Operations and the HR Manager to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets.
• To mobilise the expansion of future crisis services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Safe Haven Team Leads to ensure adequate and appropriate staffing at all times within the Safe Haven service.
• To work closely with the Finance Manager to ensure the Safe Haven Services are delivered within the available budget.

Partnership Working

• Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
• Manage the Mental Health Support & Liaison Worker to fully contribute to the Rough Sleeper Initiative partnership meetings and provide an interface to other Buckinghamshire Mind services.
• Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams, SCAS and GPs, around inward and outward referrals.
• To attend and contribute towards meetings pertaining to patient care on behalf of the Safe Haven service, to ensure collaborative multi-agency working.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.

Quality and Compliance

• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries.

• To embed all operational policies across managed services in line with a consistent organisational approach.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.

Quality and Monitoring

• Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Head of Operations.
• Ensure that all managed services are effectively informed by service user feedback.
• Keep up to date with best practice and contribute to the continuous improvement of the service.
• Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
• Produce regular service summary reports.
• Attend and contribute to H&S committee meetings.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role involves out of hours working and a willingness to work flexibly is required.
• To keep line manager informed about other projects, events and related issues regarding Buckinghamshire Mind’s managed services.
• To prepare for supervision and use it effectively.
• To work in a flexible way to take on other responsibilities as appropriate.

NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.

PERSON SPECIFICATION

The person specification seeks to define a person most likely to be suited to the job of Crisis Services Manager.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Qualifications and experience

• Managing services for vulnerable people in a service delivery organisation. (E)
• Excellent people and project management skills and significant experience of supporting and managing staff. (E)
• Experience of working in the voluntary sector. (D)
• Experience of working within a mental health crisis service or similar (E)
• Experience of working within a homelessness service. (D)
• Experience of motivating, developing and training staff. (E)
• Successful track record in performance management of staff. (D)
• Experience of creating and implementing safety and risk policies and procedures. (E)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (E)
• Experience of report writing and presentation. (D)
• Supporting people with mental health problems. (E)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety. (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including confidentiality and safeguarding. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with a range of external stakeholders. (E)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Ability to work independently with minimum support. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. (E)
• Willing to undertake training and development. (E)
• Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

To apply, please send the following 2 documents:

- CV

- Supporting Statement (explaining how you meet each criteria in the job description)

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.  

Oxfordshire Youth and Response have a bold new vision for the Young People’s Supported Accommodation in Oxfordshire, a brand new service model combining the power of youth work with safe and quality homes; where young people, aged between 18 and 24, are supported to develop healthy and positive bonds with their housemates and communities.

The Senior Young People’s Supported Accommodation (YPSA) Manager will oversee the Safeguarding of young people in the YPSA service and will work closely with the Head of YPSA to ensure a safe, high quality service is delivered.
They will be a Designated Safeguarding Lead (DSL) for Oxfordshire Youth and will be the escalation point for any issues.
They will provide an exceptional standard of coaching to colleagues, to ensure the needs of the young people without our service are met both within their homes and within their community setting.
We have ambitious targets for young people’s outcomes and the Senior YPSA Manager will be driven to help achieve our vision that young people in the YPSA grow to see themselves, and be seen as, future change makers.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

Sanctuary Hosting is a charity working across the Thames Valley to match people who are homeless and in the asylum process, as well as people fleeing domestic abuse and human trafficking / modern day slavery by placing them in a rent-free spare room for an agreed period of time. 

Sanctuary Hosting is a registered UK charity managed by a board of trustees (the Management Committee). It was founded in 2015 by Oxford City of Sanctuary to provide one solution to the problem of homeless sanctuary seekers on our streets. The project matches destitute asylum seekers, refugees and vulnerable migrants with open-hearted volunteer hosts in the community. The service operates across the Thames Valley, mainly in Oxford, Milton Keynes, Marlow and Reading.

Sanctuary Hosting attaches great importance to ensuring volunteer support workers, volunteer hosts (henceforth referred to collectively as volunteers) and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All volunteers are interviewed and both DBS and reference checks are undertaken. Similarly, guests are interviewed and references are taken.

In the past five years we have helped 116 people from 27 countries who were homeless to find accommodation and provided over 22,000 nights of accommodation. The vast majority of the people assisted have no recourse to public funds (NRPF) and are destitute. To enable the delivery of the hosting service, Sanctuary Hosting has engaged 80 households to host and worked with over 50 support worker volunteers.

Overall Purpose of the Post

The Director has overall responsibility for the safe and effective delivery of the service. Reporting to the Management Committee they ensure that the work is carried out to meet the requirements of funders and within budget. They manage the Service Co-ordinator (Oxford & Milton Keynes area) and Project Worker (Reading & Marlow area) to ensure the effective recruitment, training, support and supervision of all Sanctuary Hosting’s volunteers. They oversee the staff and volunteer team in their processing, assessment and response to guest referrals as well as the coordination, facilitation and support of hosting placements.

Main Duties and Responsibilities

Management of the charity

Work with the Management Committee to develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Work with the Fundraising Committee to identify funding opportunities and work with the Committee to make appropriate funding applications, respond to fundraising opportunities and build relationships with individual donors.

Ensure all monitoring and evaluation reports are delivered on time, according to the requirements of the funder.

Work with the Management Committee to extend coverage of the hosting scheme to other parts of the Thames Valley where there is unmet need.

Develop mechanisms for collecting feedback from guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders, regulating bodies and the Management Committee as required.

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Develop volunteer recruitment policies, systems and procedures, working with the Sanctuary Hosting Management Committee.

Keep abreast of immigration and asylum policy with a view to working with the Management Committee to respond and adapt to the needs of people who are homeless with no recourse to public funds in the Thames Valley.

Management of staff and volunteers

Carry out line management of the Service Coordinator and the Project Worker, ensuring they are effectively supported, supervised and trained.

Oversee the recruitment of volunteers according to the scheme’s procedures, ensuring that they are assessed and inducted.

Oversee the recruitment, training, support and supervision of volunteers to support guests and hosts, ensuring that all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Oversee the group peer support for the Sanctuary Hosting community (guests, hosts staff and support workers) providing opportunities for all to share their experiences and learning.

Develop guidance, tools and training resources and deliver training to enable volunteers to carry out their roles safely and competently.

Ensure that volunteers are fully aware of and trained in appropriate health and safety procedures and risk assessments.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Support staff and volunteers to resolve complex issues that might arise within the Sanctuary Hosting community.

Referral and caseload management

Oversee all referrals to the hosting scheme to ensure they are assessed and responded to in a timely and professional manner.

Work with the Welfare Committee to manage guest placements and financial support, ensuring that any difficulties are resolved in an appropriate and timely manner.

Promotion, communications and developing partnerships

Be responsible for the Sanctuary Hosting monthly newsletter and for regular activity to promote the service on social media, aiming to recruit more hosts, volunteers and donors.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Work collaboratively with members of the Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners including Citizens Advice Reading and the British Red Cross.

Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Administration

Develop appropriate GDPR compliant systems to record personal details, availability and whereabouts of the Sanctuary Hosting community and ensure these are maintained by the staff team.

Develop effective systems for tracking actions carried out on behalf of individuals referred to the scheme and ensure these are maintained by the staff team.

Oversee timely and professional processing and response to enquiries.

General

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its stakeholders.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

Work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development by participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person specification

Job Title: Director

Experience

• Experience of developing and delivering high quality, confidential, user-centred services for vulnerable people** E
• Experience of providing support services to refugees, asylum seekers and/or vulnerable migrants** E
• Experience of recruiting, supporting, managing and supervising volunteers and staff** E
• Experience of fundraising and reporting on existing grants. **E
• Experience of developing and maintaining effective working relationships with external stakeholders**E
• Experience of developing, monitoring and evaluating services or projects in response to service user needs** D
• Experience of supervision of staff and volunteers in challenging, frontline services ** D
• Experience of delivering participatory training **D

​Knowledge/ Technical Skills

• Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
• Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
• Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
• Understanding of how to develop and implement operating plans, policies and procedures**D
• Knowledge of health and safety good practice in a service delivery environment**D
• Understanding of how to collate and interpret service delivery information including statistics and user feedback**E
• Competent user of email, Word, Excel, databases, internet and social media**E
• Understanding of how to manage and monitor budgets**E
• Excellent interpersonal skills including conflict resolution and consultation skills**E
• Ability to communicate with people of diverse cultures and empower people by identifying and working with their strengths**E

Competencies

• Ability to write clearly and accurately and give verbal presentations**E
• Ability to work flexibly as part of a team**E
• Ability to motivate, develop and supervise others**E
• Ability to manage own time and workload and prioritise a range of competing tasks within the working hours allocated **E
• Ability to monitor and improve service quality through active consultation** E​

Behaviours

• Able to ensure equal opportunities and anti-discriminatory practices and promote diversity**E
• Able to recognise and value the contribution of others**E
• Able to take responsibility for own actions and to undertake reflective learning**E
• Able to uphold confidentiality in all aspects of the work with service users, volunteers and colleagues**E
• Able to maintain boundaries in a demanding, frontline context**E

Special Circumstances

• Able to work flexible hours, including some evenings and weekends as required**E
• Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
• Current driving licence valid for use in the UK and access to own vehicle**D

E = Essential criteria

D = Desirable criteria

Job Title: Behaviour Consultant 

Hours: Full Time (37.5 hours)  

Location: Oxfordshire

Salary: £33k - £37k (Dependent upon qualifications and experience)

Interview: Interviews will be conducted via video conferencing

Closing Date: 06/05/2020

Our Benefits: In addition to SeeAbility’s employee benefits (please click here for further details), we can offer you the following benefits:

• Free BCBA Supervision (Minimum of 12 BCBA supervision sessions from a Board Certified Behaviour Analyst)
• Ongoing clinical supervision from a Board Certified Behaviour Analyst
• Professional development/training opportunities

Who we are 

SeeAbility is a specialist registered charity with a 220 year history supporting people who have autism, physical and/or learning disabilities and visual impairment.  The values of the organisation promote personalisation and inclusion; with a strong focus on helping the people we support learn skills that will bring them greater independence.

Our Specialist Service Team

As a Behaviour Consultant you will form part of SeeAbility’s Specialist Services Team. Led by a Board Certified Behaviour Analyst, the Specialist Services Team is a made up of a number of professionals, including, Behaviour Consultants, Specialist Speech and Language Therapists and Vision Rehabilitation Workers.  The team works both directly with both people we support and their support teams, to increase independence and overall quality of life. The Specialist Services Team is committed to joint working with families, support teams and our NHS and local authority colleagues to achieve the best outcomes for the people we support.

The role of a Behaviour Consultant will be to:

• Work closely with the individual and their support team to conduct relevant behaviour assessments, for example, functional behaviour assessments (FBA), assessment of functional living skills (AFLS).
• Work with the individual and support team (including family and external professionals) to develop positive behaviour support (PBS) plans that are consistent with the PBS framework.
• Use behavioural skills teaching (BST) to teach both the individual and the support team new skills
• Work with the individual and support team to implement and adhere to PBS plans effectively. Including the use of BST and practice leadership to ensure competency and adherence.  
• Provide in-person coaching alongside a variety of training programmes, to the support team to achieve a high quality level of support for the individual, for example: PROACT-SCIPr-UK®, PBS, Active Support training.

Your qualifications

Essential:

• MSc in Applied Behaviour Analysis/Positive Behaviour Support or related field e.g. Analysis and Intervention (Candidates who are near completion of such qualification will be considered).

Desirable: 

• Board Certified Behaviour Analyst (BCBA)
• Fully Qualified PROACT-SCIPr-UK® instructor

Your experience

Essential:

• Substantial experience of conducting functional behaviour assessments and implementing behavioural interventions for individuals with a Learning Disability and/or Autism
• Minimum 2 years working directly with people who have learning disabilities / autism and / or multi-sensory impairments and people who present behaviours that challenge.

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

Job Title: Data and Quality Service Manager
Hours: Full time, 37 hours per week
Salary: £32,974 - £36,922 (NJC point 29 – 33) per annum
Contract: Open Ended
Pension: Auto-enrolment scheme in place
Place of Work: 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP

About Oxfordshire Mind

Our work includes:

• The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
• The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
• The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:

Five Wellbeing Centres throughout the county

The Information Service, including the Oxfordshire Mind Guide publication, website and the Information Line

Physical Activity and Wellbeing

Benefits for Better Mental Health, a welfare benefits advice service

Volunteering and Peer Support Opportunities

Oxford and Banbury Safe Havens

Embedded workers in primary and secondary care

Services for Children and Young People

• Raising awareness and campaigning activity.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the job

The Data and Quality Service Manager will work closely with the Head of Innovation to ensure:

• Contractual obligations, targets and outcomes are met
• Partnership work and communication with key stakeholders is effective
• Appropriate systems and processes are in place
• Service users and carers are actively involved and engaged
• New services are developed and implemented effectively
• Reports are delivered to managers, the Senior Management Team (SMT), and the Board (including the Service, Quality and Performance sub-committee) in a timely and effective manner
• Quality programmes across the organisation drive continuous improvement
• Data is analysed proactively to drive understanding of our organisation and its impact on service users; and that useful management information is produced to help us continually improve

About you

Essential:

• Experience of working in a voluntary sector, mental health or related environment.
• Experience of establishing effective liaison and inter-agency working.
• Experience of developing and maintaining monitoring and quality systems.
• Experience of contract management and reporting to funders.
• Experience of providing line management, support and supervision.
• Knowledge and understanding of mental health services.
• Excellent IT skills including being familiar with spreadsheets and databases.
• Data analysis skills including qualitative and quantitative data.
• Ability to work well as part of a team.
• Ability to take responsibility, use your initiative and work creatively.
• Organisational, administrative and word processing including report and letter writing skills.
• Ability to work within deadlines.
• Ability to manage issues with a solution focused attitude.
• Collaborative approach to management and development.
• Capacity to cope effectively with the pressures of the post and to use support and supervision provided.

Closing date: 27th January 2021 at 12pm
Shortlisting date: 28th January 2021
Interview date: 5th February 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Hours: 20-25 hours p/w (flexible)

Salary: £11.00 per hour plus performance-related bonus and excellent benefits package

Contract Type: Permanent

Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

We are seeking a Database and Lottery Officer to join our successful fundraising team. You will be experienced in using CRM systems to a high level of competency, and be confident in maintaining large amounts of data with accuracy and attention to detail, with proven ability to create and run data imports, exports and reports.

Working within a small team, you will undertake a range of duties to ensure our CRM database and Lottery software are well maintained and able to support fundraising and supporter stewardship activities, providing support and advice to fundraising colleagues and other database users across the charity. Knowledge and experience of GDPR compliance is essential. Experience of working in a fundraising environment would be an advantage. You will also be responsible for the operation of our weekly lottery draw.

Please contact Sarah Meads, Individual Giving and Legacies Manager, if you would like any further information

Candidates should write via email to the Human Resources Department, attaching your CV and a supporting statement of no more than one side of A4 stating how you meet the requirements of the role, and return by 10am Monday 18 January 2021