Digital Content Manager Volunteer Roles

As a Digital Champion you will provide support to our clients who struggle with IT. You will need to understand the importance of digital literacy to our clients. There will be a ‘referral’ system from keyworkers and staff members who will identify clients in need of digital support. In addition, you will provide support to our online Forward Fuse platform and Kaizala (digital messaging app).

To be successful in this role you will have excellent communication skills, IT skills and a true passion and commitment to supporting vulnerable people to address their support needs and fulfill their full potential. The Forward Trust is committed to tackling ‘digital exclusion’ within our client base.

To note: If you have a preference for Fuse moderation or Digital support, please mention this in your volunteer application form.

Accountabilites 

Service Delivery – Client support tasks

· Provide remote and/or in-person support for clients who struggle with IT.

· Helping to build clients confidence and self-esteem with using popular digital technology.

· Raising awareness of online services and the support available locally.

· Meeting clients within the community to enable them to access digital devices such as tables and PC’s.

· Build a trusting and supportive relationship with clients.

· Listen to the clients concerns and work with them to overcome those. 

Forward Fuse

Fuse is an online ‘learning and knowledge’ platform. It combines elements of social media with e-learning.

· Supporting the Forward Fuse platform as a moderator outside of normal staff working hours – monitoring content and comments for breaking of the Ground Rules, and encouraging engagement.

Kaizala

Forward successfully used the digital messaging app Kaizala (similar to WhatsApp) to help members of the Forward Connect service keep in touch with each other and share support while face-to-face meetings weren’t possible.

• Supporting Kaizala as a moderator outside of normal staff working hours – monitoring comments for breaking of the Ground Rules, and encouraging engagement.

Additional tasks

· Support with web coding (if you have relevant experience)

· Engage in support and supervision provided.

· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.

This may vary depending on your specific team and time commitment.

Expenses

· Travel expenses (within 20 miles of the service)

· Up to £6.50 lunch expenses.

· Any additional expenses will need to be pre-agreed with placement supervisor.

Training & Induction 

Induction training will be provided to the volunteer and will include the following:

o E-Learning:  

- Data Protection/GDPR/PECR

- Safeguarding – Knowledge

- Health & Safety – Knowledge

- Volunteer Induction – Organisational Awareness

o Digital Unite – available e-learning module and resources to help structure support sessions with clients.

· A full induction to your team including placement specific policies and procedures.

· Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.

Qualities 

Below is a list of the qualities that we are looking for from volunteers:

· Must be over 18 years of age.

· Ability to use computers and IT equipment.

· Confident to pass on digital skills in a friendly and supportive manner.

· Content Moderator – ability to evaluate content in line with content and policies.

· Web coding (preferable) – specific information needed.

· To have the ability to engage effectively with the client group.

· To have good verbal and written communication skills.

· To have a clear understanding and maintain a high degree of confidentiality.

· To have a clear understanding of how to set and maintain boundaries.

· To be able to communicate and actively listen to client’s concerns.

· To be able to treat clients in a positive and non-judgemental manner.

· To be committed to own learning and development.

Checks required for the role 

· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)

· Enhanced DBS Check

QMC Capoeira is a martial arts school based in London that has been running since 2007 and is the most awarded Capoeira School in the UK.

The school has classes in London, Canada and the Dominican Republic and runs classes 6 days a week for children and adults. The school focuses on self-development and personal improvement and works to make Capoeira accessible to those of all ages, backgrounds and situations, thanks to the support of London Youth and Sport England. QMC is internationally recognised with a significant presence online and on social media, and it is a partner of Quilombo UK.

QMC Capoeira works with the objective to;

• promote different arts, sports and cultures to encourage an intercultural understanding between different communities and societies
• promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect
• promote good health and well-being; and run a community organisation with a strong focus on individuals, the community and society as a whole

Roles and Responsibilities

The role is responsible for planning/implementing content marketing strategies which increase brand awareness with our core target markets through the effective use of social media channels. This will include developing and implementing content marketing campaigns appropriate to the channel being used, monitoring social media channels to respond appropriately to posts/comments, and identifying issues that require escalation.

Digital and Social Media Assistant Job Duties:

• Research and create marketing and social media campaigns and strategies, including content ideation, and implementation schedules in order to raise brand awareness, secure media coverage, and increase visitor numbers.
• Manage and oversee social media content.
•  Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, PR and brand management.
•  Provides training and guidance to social media and marketing team members on social media implementation best practices and strategies if necessary.
• Analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.
•  Write, schedule and post content on all social media accounts (Facebook, Instagram, Twitter and Youtube), own the social media calendar and be a brand guardian for the creative aesthetic of all social channels.
•  Measure the success of every social media campaign
• Reports progress to senior marketing management on marketing communications across all channels.
• Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
• Stay up to date with the latest social media best practices and technologies
• Communicate with industry professionals and influencers via social media to create a strong network
• Adhere to rules and regulations
•  Undertake any other duties relevant to the role that may be allocated by the Head of Department or member of the Senior Management Team.

Essential

• In-depth knowledge of social media platforms and how best to use and develop them.
• Experience in developing social media strategies to support organisational influencing and communications objectives.
• Experience in developing creative user-focused digital content using knowledge of the latest trends and developments.
• In-depth knowledge of developing effective, engaging digital content. Knowledge of key analytics tools
• Excellent knowledge of Facebook, Twitter, YouTube, Instagram and other social media best practices
• Knowledge of Google Suite (Google Drive, Google Docs, Google Sheets etc) and MS Office
• Excellent multi-tasking skills
• Ability to efficiently manage a large workload
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal, presentation and communication skills

Desirable

• Knowledge of graphic design software such as Canva
• Knowledge and understanding of social media scheduling tools such as Buffer

The volunteering program with QMC requires a minimum of 21 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job description
Join Legasee in our mission to honour the legacy of the Women's Royal Army Corps (WRAC) by preserving their stories and making them accessible to all. We're seeking a dedicated and detail-oriented Volunteer CMS/WordPress User to assist in managing our website. Your role will be crucial in ensuring that our digital platform effectively showcases the remarkable history of the WRAC and provides a seamless user experience for visitors.

Our purpose at Legasee is to record history in the words of the people who made it, in order to educate and raise awareness about the bravery, service and sacrifice our military personnel have made over the past century. 

What will you do?
As a Volunteer CMS/WordPress User at Legasee, your main responsibilities will be to showcase the remarkable history of the Women's Royal Army Corps (WRAC) on the Legasee website. This includes inputting descriptions, photos, and Vimeo codes onto our website, ensuring accuracy and adherence to established protocols. You'll collaborate closely with our project team to prioritise content updates and improvements, contributing valuable insights and suggestions for enhancing user experience. Your role will be pivotal in ensuring that our digital platform remains engaging and accessible to visitors, thus playing a vital part in preserving the legacy of courageous women in military history.

What are we looking for?
Ideal candidates will be detail-oriented with excellent organisational skills. Proficiency in using content management systems (CMS), particularly WordPress (prior experience preferred), is desirable. You should have the ability to follow instructions carefully and adhere to established protocols, along with strong communication skills and the ability to work collaboratively with team members.

What's in it for you?
Upon joining, you'll receive comprehensive induction and training to familiarise yourself with our website and procedures. Gain valuable experience in website management and digital content publishing while becoming part of a community dedicated to preserving the voices of courageous women in military history and making their stories accessible to a global audience.

Role Title:

Digital Team Volunteer, Glasgow

Role summary:

The role will provide support to the Scotland digital team including quality assurance and data collection, accessibility, and admin tasks.

The digital team research, design, develop and build the housing advice pages of the website as well as working with the wider Scotland team to produce the pages on the wider Scotland site.

Suggested Commitment:

Volunteer four hours per week for six months with a view to increase. This will be based in our Glasgow Office.

Supported by:

Carolina (Caz) Varanda, Content Designer

Why this role matters to Shelter Scotland:

 

Scotland is in the grip of a devastating housing emergency which damages lives every single day.

A record 9,595 children trapped in temporary accommodation – up 130% since 2014.

45 children become homeless every day.

A household becomes homeless every 16 minutes.

A 10% increase in households becoming homeless compared to last year.

 

 

Main Tasks:

 

• Quality assurance and data collection tasks including auditing the website in relation to imagery, broken links, collecting data and meta data.
• Helping to improve the accessibility of the site including adding alt text to images and checking links are formatted consistently.
• Admin tasks including tidying up unused and duplicate components on the content management system and adding acceptance criteria to user needs bank from the miro collaborative board.
• Attend team meetings including sprint planning, stand ups, crits and helping to (review) content.

Join us at Legasee in our mission to highlight the remarkable history of the Women's Royal Army Corps (WRAC). We're seeking a passionate and skilled Volunteer Social Media Manager to help us promote our Heritage Lottery project, shedding light on this often-overlooked chapter of British military history.

Our purpose at Legasee is to record history in the words of the people who made it, in order to educate and raise awareness about the bravery, service and sacrifice our military personnel have made over the past century. 

What will you do?

In this role, you'll collaborate closely with our project team to identify and prioritise compelling content related to the WRAC project. You will have the opportunity to craft (or contribute to crafting) a detailed social media content plan to showcase the project and help to establish and manage new channels such as TikTok and Instagram to broaden our audience. Your responsibilities could also include creating and disseminating content that resonates with a range of audiences, as well as monitoring and analysing the effectiveness of our social media efforts to provide insights and recommendations for enhancement.

What are we looking for?

Ideal candidates will have a strong desire to contribute to a successful social media campaign and demonstrate excellent communication skills with a keen attention to detail. Experience in crafting engaging content for various social media platforms is preferred, along with a familiarity with content publishing tools. An interest in, knowledge of, or enthusiasm to learn about British history would be an advantage.

What's in it for you?

On joining the team, you'll benefit from a comprehensive programme of induction, training, and ongoing support. You'll gain valuable experience by working on a multi-agency project involving museums, military institutions, veterans, schools, and the charity sector — a valuable addition to any CV. Additionally, you'll become an integral part of the Legasee team, dedicated to amplifying the voices of courageous women from the WRAC project, ensuring their stories are honoured for generations to come.

We're looking for a creative social media volunteer to build our audience across social media, keep all platforms up to date with original content and promote our initiatives with on brand messages on a weekly basis. 

The Mental Health Community are a registered charity created out of a passion to improve mental health services and the belief that community is crucial to delivering the means for sustainable recovery for everyone with mental ill-health. 

Key Tasks and Responsibilities:

-Ensuring all social media is up to date and has original content on it.

-Maintaining the baseline number of posts through scheduling.

-Supporting the team to be interactive to what is going on in social media and responding in real time when possible

-Keeping up-to-date with the team, staying in regular contact through email/whatsapp/phone and meetings.

-Create varied and original content using the marketing strategy as a guide

-Working with others in the team to grow our networks.

-Analysing the effects of social media and creating a quarterly report on what has worked well and what has not.

-Being creative and developing new ways of communicating with customers/supporters.

-General promotion of our ethos and advocacy of the issues throughout the duration of the role.

Salary: Voluntary position.

Location: Working from home, remotely

Hours: Approximately 3 hours per week fully flexible, however a baseline of posts must be delivered each week.

Skills/attributes/knowledge/experience

Essential:

Some experience in using Instagram and LinkedIn to support cause/charity/events.

Committed to providing the minimum output of posts as agreed with the team.

Creative and imaginative thinking.

Interested in our causes and ethos around mental health

Lived experience of mental ill health

Proven written communication skills

Proven IT skills and an internet connection

Competent with social media and digital communication tools.

Confident to work on own initiative with minimum supervision but knowing when to consult with and inform others

Organised, able to set and meet own targets and goals

Ability to work to fixed timelines

Desirable:

Experience of coordinating others to contribute to projects.

Experience of working in the third sector.

Verbal communication skills.

Equal Opportunities

The Mental Health Community (registered charity number 1184442) are committed to achieving an inclusive environment which provides equality of opportunity and freedom from unlawful discrimination for everyone who works within and accesses our organisation and services. 

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer PR & Marketing Manager. This role is ideal for an individual with previous experience in a PR/Marketing role looking to work within the charity sector. 

Responsibilities typically include: 

Writing and editing social media content, press releases, CWV guidelines, leaflets, speeches, newsletters and website content 

Utilising social media to maintain and manage the CWV image 

Representing CWV at events/presentations/meetings 

Owning and managing communications related to CWV’s online and offline presence 

Developing good working relationships with the media

overseeing and approving all social media content produced by social media team 

We are looking for someone with web skills (preferably with knowledge of WordPress) who can update and refresh our website.

Ideally the successful candidate will also have some understanding of social media sites and content.

The role will require some attendance at our office in Normandy near Guildford, but remote working should also be possible.

Coding with CodeX work to make sure that anyone can have access to high quality coding and tech education. They have 3 beneficiary groups - people with autism, women in tech & people from low socioeconomic backgrounds.With coding and tech skills being increasingly important in the the workplace. The current solutions for education in place aren't effective enough.For young people schools are regularly having to cancel computing lessons, and that is only worsened when meeting the educational needs of those who are SEND. For adults, though you have platforms such as Youtube, that isn't a one size-fits all. And we know that it doesn't cater to all ability types. But then when you look at tech training programs typically they require a large financial investment & time commitment that isn't accessible to everyone.

Ensuring that all their content is ASC friendly, Coding with CodeX has taught 8,000 people to date. Ranging from the children in some of the poorest schools in Nottinghamshire to employees at companies such as Bank of America, KPMG and more. All their staff are specially trained to teach individuals who are SEND. For young learners they run programs such as our half term code camp, where they give their beginners python course away for free. Working with schools, charities, community groups and local authorities to ensure the next generation are equipped with the digital skills to thrive in the world of work.

COMMUNITY MANAGER

• Help us create spaces where our members can ask questions about our courses and stay connected.
• Volunteer 4-6 hours per week for 3-5 months

Overview: As a Volunteer Senior Digital Marketer for our women's menstrual health charity, you will play a crucial role in leveraging digital channels to raise awareness, drive engagement, and support fundraising efforts for our programs in Malawi, dedicated to ending period poverty. Your expertise in digital marketing will help amplify our message, reach wider audiences, and mobilize support for menstrual health equity in Malawi, despite being based in the UK.

Responsibilities:

1. Digital Strategy Development: Collaborate with the team to develop and implement a comprehensive digital marketing strategy aligned with organizational goals. Identify key objectives, target audiences, and digital channels to maximize impact.

2. Content Creation and Management: Create compelling digital content, including social media posts, blog articles, email newsletters, and multimedia assets, to raise awareness about menstrual health issues and our organization's work in Malawi. Ensure all content is culturally sensitive and resonates with UK and Malawian audiences.

3. Social Media Management: Manage and grow our presence on social media platforms, including Facebook, Instagram, Twitter, and LinkedIn. Develop engaging social media campaigns, schedule posts, and monitor performance metrics to optimize reach and engagement.

4. Email Marketing Campaigns: Design and execute email marketing campaigns to nurture donor relationships, promote fundraising initiatives, and share updates about our programs in Malawi. Segment email lists, personalize content, and analyze campaign performance to drive conversions and donations.

5. Website Optimization: Collaborate with the web development team to optimize our website for user experience, accessibility, and conversion rate optimization. Regularly update website content, implement SEO best practices, and track website analytics to improve visibility and engagement.

Qualifications:

• Experience in digital marketing, social media management, or related fields.
• Strong understanding of digital marketing principles, tools, and platforms.
• Excellent written and verbal communication skills, with attention to detail.
• Proficiency in content creation, graphic design, and multimedia production.
• Knowledge of SEO, email marketing, and web analytics tools (e.g., Google Analytics, Mailchimp).
• Ability to work independently, manage multiple projects, and meet deadlines.
• Passion for women's health, menstrual equity, and social impact in Malawi.

Benefits:

• Opportunity to contribute your digital marketing skills and expertise to a meaningful cause.
• Professional development and networking opportunities in the field of digital marketing and international development.
• Flexible schedule and remote work arrangement, allowing you to make a difference from anywhere in the UK.
• Chance to collaborate with a passionate team dedicated to advancing menstrual health equity in Malawi.

Join us in leveraging the power of digital marketing to create positive change and empower women and girls in Malawi. Apply now to become a Volunteer Senior Digital Marketer and help us drive impact through innovative digital strategies and campaigns.

Job Overview: 

As our Volunteer PR and Marketing Manager, you'll be at the forefront of our communication strategy, making a real difference through your skills and passion. This is an exciting opportunity for an experienced PR and marketing professional to bring creativity and enthusiasm to our organisation. 

Responsibilities: 

- Develop and implement comprehensive PR strategies to boost the organisation's reputation and visibility. 

- Cultivate relationships with media outlets, journalists, and influencers to secure press coverage and interviews. 

- Write captivating press releases, media pitches, and materials to convey key messages and announcements. 

- Plan, execute, and evaluate marketing campaigns to promote events, programs, and fundraising initiatives. 

- Coordinate with internal teams to ensure consistent messaging and branding across all marketing materials. 

- Craft compelling content for press releases, blog posts, social media, newsletters, and other marketing collateral. 

- Develop engaging visuals, videos, and graphics to support marketing campaigns and storytelling efforts. 

- Oversee the organisation's digital marketing channels, including website, social media, email, and online advertising. 

- Monitor performance metrics and analytics to measure the effectiveness of digital marketing efforts. 

- Develop promotional strategies and materials to drive attendance and participation in organisational events and activities. 

- Develop and enforce brand guidelines to maintain brand identity and reputation. 

- Serve as the primary point of contact for media inquiries and interview requests. 

- Prepare spokespeople and staff for media interactions, including message development and media training. 

Qualifications: 

- Bachelor's degree in public relations, marketing, communications, or a related field (preferred). 

- Proven experience in public relations, marketing, or communications, with a focus on non-profit organisations or social causes. 

- Excellent written and verbal communication skills, with the ability to craft compelling narratives and messages. 

Benefits: 

- Travel Costs and a mean will be provided. 

- Opportunity to contribute to the growth and impact of a non-profit organisation. 

- Gain valuable experience in PR, marketing, and communications in the non-profit sector. 

- Develop and enhance skills in strategic planning, media relations, and brand management. 

- Make a meaningful difference by raising awareness and support for important social causes. 

At Children with Voices, we believe in the power of communication to change lives. Join us on this exciting journey! We cover transport costs and provide nourishing meals for our dedicated volunteers. Apply now to be part of our warm and welcoming family.

Quilombo UK is a Social Enterprise working with the objective to promote and encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; and run a community organisation with a strong focus on individuals, the community and society.

Roles and Responsibilties

The role is responsible for planning / implementing a content marketing strategies which increases brand awareness with our core target markets through the effective use of social media channels. This will include developing and implementing content marketing campaigns appropriate to the channel being used, monitoring social media channels to respond appropriately to posts / comments, and identifying issues that require escalation.

Digital and Social Media Assistant Job Duties:

· Research and create marketing and social media campaigns and strategies, including content ideation, and implementation schedules in order to raise brand awareness, secure media coverage, and increase visitor numbers.

· Manage and oversee social media content.

· Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, PR and brand management.

· Provides training and guidance to social media and marketing team members on social media implementation best practices and strategies if necessary.

· Analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.

· Write, schedule and post content on all social media accounts (Facebook, Instagram, Twitter and Youtube), own the social media calendar and be a brand guardian for the creative aesthetic of all social channels.

· Measure the success of every social media campaign

· Reports progress to senior marketing management on marketing communications across all channels.

· Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages

· Stay up to date with latest social media best practices and technologies

· Communicate with industry professionals and influencers via social media to create a strong network

· Adhere to rules and regulations

· Undertake any other duties relevant to the role that may be allocated by the Head of Department or member of the Senior Management Team.

Essential

· In-depth knowledge of social media platforms and how best to use and develop them.

· Experience of developing social media strategies to support organisational influencing and communications objectives.

· Experience of developing creative user focused digital content using knowledge of the latest trends and developments.

· In-depth knowledge of developing effective, engaging digital content. Knowledge of key analytics tools

· Excellent knowledge of Facebook, Twitter, YouTube, Instagram and other social media best practices

· Knowledge of Google Suite (Google Drive, Google Docs, Google Sheets etc) and MS Office

· Excellent multitasking skills

· Ability to efficiently manage a large workload

· Critical thinker and problem-solving skills

· Team player

· Good time-management skills

· Great interpersonal, presentation and communication skills

Desirable

· Knowledge of graphic design software such as Canva

· Knowledge and understanding of social media scheduling tools such as Buffer

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Benefits:

• Work from home

Schedule:

• Day shift

Work Location: Remote

Job Type: Volunteer

Benefits:

• Work from home

Schedule:

• 12 hour shift
• Monday to Friday
• No weekends

Education:

Bachelor's (preferred)
Work Location: Remote

Become a Volunteer YouTube Content Creator!

Are you enthusiastic about making a positive impact and using your creative flair to support a worthwhile cause? Mast Cell Action, a dynamic and influential charity committed to raising awareness and driving positive change, is in need of a Volunteer YouTube Content Creator. Your role will be pivotal in helping us spread our message, raise awareness, and inspire action through compelling videos.

Role Overview:

As a Volunteer YouTube Content Creator, you'll collaborate with our Volunteer Creative Multimedia & Equality Manager to craft captivating videos that showcase the essence of our organisation. Your creative storytelling skills will captivate audiences, translating intricate ideas into accessible content that resonates with viewers.

Responsibilities:

Utilise your proficient video editing skills to craft high-quality, visually appealing content.

Apply your expertise in camera equipment, lighting, and sound setup for professional video production.

Weave engaging narratives that emotionally connect with viewers and align with our mission.

Employ your exceptional communication skills to effectively convey our message through videos.

Utilise your knowledge of YouTube and social media best practices to maximise video reach and engagement.

Manage your time efficiently to meet deadlines and handle multiple projects concurrently.

Collaborate with fellow volunteers, staff members, and stakeholders to align video content with our objectives.

Uphold strong ethical standards in content creation, ensuring accuracy, fairness, and sensitivity.

Respect confidentiality and the privacy of individuals associated with our charity.

Requirements:

Proficiency in video editing software and techniques.

Demonstrated experience in video production and content creation.

Creative thinking and the ability to transform complex concepts into engaging content.

Strong verbal and written communication skills.

Familiarity with YouTube platform functionalities and algorithms.

Adaptability to changing priorities and evolving needs.

Ability to work independently and as part of a team.

Ethical standards in content creation.

Desirable Skills:

Experience in managing a YouTube channel.

Knowledge of animation and motion graphic techniques.

Proficiency in Adobe After Effects, Adobe Premiere Pro, and Adobe Photoshop (or equivalents).

Time Commitment: 4-8 hours per week

Benefits:

Opportunity to make a tangible impact by supporting a deserving cause.

Develop and showcase your creative talents.

Gain experience in content creation and video production.

Collaborate with a passionate and diverse team.

If you're excited about contributing your skills to a purposeful cause and being part of a vibrant community of change-makers, we invite you to apply! Please submit your application, including your CV and a portfolio highlighting your past work.

Let's collaborate to create content that ignites change and raises awareness for Mast Cell Action's crucial mission. Join us today and make a meaningful difference!

This is a fantastic opportunity for an early career Communications Intern/Officer to be based with an NGO in the heart of Madagascar.

Living in the coastal town of Fort Dauphin in the southeast of Madagascar, this role will support the team managing SEED’s media and communication work. The successful candidate will work with both national and international staff to assist on a wide variety of tasks, from supporting with planning and scheduling content across our range of social media platforms, creating digital media for marketing and social media and day-to-day administration tasks. The role is predominantly office based with some ad-hoc travel to our rural projects. The diversity of activities undertaken will provide a wide-ranging experience for an early career communications and media professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development work.   
 

Title: Media and Communications Intern - change of title and responsibilities to Media and Communications Officer subject to passing 3-month probationary review.

Location: Fort Dauphin, Anosy Region, Madagascar
Commitment: 12 months extendable
Salary: Voluntary, with stipend contribution to living expenses and £650 contribution to insurance
 

Duties and responsibilities

• Create and write social media, website and newsletter content with staff across all departments in line with SEED’s strategy

• Work with the Senior Media and Communications Officer to develop and edit content, ensuring different platforms are used to best advantage SEED’s positioning 

• Provide timely, day to day monitoring and replying to questions and debates across platforms

• Support the development of individual giving and fundraising campaigns, through all stages

• Work with the Senior Media and Communications Officer and Project Officers to storyboard and develop content as well as engaging and creative social media and awareness-raising campaigns 

• Support the review and evaluation of social media platforms against marketing KPIs 

• Occasional travel to field sites to generate content to be used on social media and other outlets at the direction of Senior Media and Communications Officer 

• Shoot and edit visual high quality content that documents project activities at a national and international level

• Build capacity within the wider team, improving communication between teams internally and with external partners

• Support with the promotion of the organisation through editing blogs and articles

• Work with the IT Officer to maintain and advance the organisation’s website

• Ensure distinctive and consistent brand identity across all communication outputs

• Provide research as directed on industry trends, potential partners and content topics

• Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are promoted at all times

• Complete other ad-hoc tasks as required by the Senior Media and Communications Officer, International Operations Manager, or Director of Programmes and Operations to further the aims and work of the organisation. 

Person specification

• Demonstrate a working knowledge of high-quality photo and video content generation and management

• Have experience of creating social media content, marketing or promotional work in line with SEED’s values 

• Willingness to develop visual content using editing skills with software including Canva

• Display exceptional verbal and written communication skills

• Be able to communicate the organisation’s ethos and mission to national and international audiences through photography, videography and copy writing 

• Have passion, curiosity and motivation for the job and the ability to enthuse others 

• Be punctual and be able to work to tight deadlines in an organised manner and to a high standard

• Demonstrate an interest in conservation and community development 

• Demonstrate an understanding of and commitment to SEED’s ethos, values  and approach and be a good ambassador for the organisation at all times 

• Demonstrate proven ability to recognise and appropriately deal with challenging situations

• Have the ability and desire to build capacity and share skills across cultures and work with teams from different economic and cultural backgrounds and across multiple language barriers

• Demonstrate an awareness of and comfort with increased social and professional responsibility, being culturally sensitive and respectful at all times

• Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED in order to protect both their safety and the reputation of the NGO

• Be able to work to and advocate for all of SEED’s policies and procedures, safeguarding those that SEED works with and reporting any concerns appropriately

• Have a flexible and patient attitude

• Have excellent problem-solving skills

• Be able to work both independently and as part of a team

• Be capable and comfortable adapting to life in a less developed country with sometimes basic living conditions 

• Be fluent in English to a high standard. Basic working knowledge of French is desirable though not essential