Digital Delivery Manager Jobs in Home Based

Are you a warm, engaging and exceptional online workshop and training facilitator passionate about social justice? 

About the role

We know kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident and empowered to do that. A new training contract with the Department for Education will support this outcome. 

This role is pivotal in supporting kinship carers to understand what being a kinship carer actually means, what choices are available to them and how to access the information and advice they need for their kinship families in England. 

You’ll facilitate our online introductory training workshops for kinship carers, alongside a kinship experienced colleague. 

You’ll join a new team – Advice, Training and Information who will be resolute about creating a positive and impactful learning experience for all kinship carers in England. 

A strong facilitator and communicator, you will need to be (or become) a Zoom whizz, confident in using breakout rooms and all the extras, calm under pressure (sometimes technology lets us down) and able to deliver exceptional online workshops and training to small and large audiences. We’ll also ask you to support one-off in person training occasionally. 

Being interactive, engaging and able to read the ‘online’ room are essentials for this role. You’ll be curious – and always thinking about how you can improve your delivery and the experience for kinship carers. We’re building a team who is open, focused on the needs of kinship carers and who are looking to continuously and positively improve. 

As part of this new training service, you’ll receive all the training and development to support you to succeed in this role. This may include overnight stays as part of induction and training. 

What you’ll need to achieve in this role:

Key responsibilities:

 

· Deliver and lead exceptional online introductory training workshops to kinship carers in England (individual target - between 40-50 over a 12-month period). Confident and frictionless use of Zoom (including breakout rooms and other tools) to deliver a high-quality training experience. 

· Consistent approach across training experiences, following manualisation processes. 

· An in-depth understanding of kinship care in England (we’ll provide training and support). 

· Ensure KPIs for service delivery (including feedback and evaluation) are met including kinship carer experiences (90% service user satisfaction). 

· Occasional face-to-face training delivery (for regional roadshows where appropriate). 

· Ongoing continuous development of training resources and delivery using insight, data and participation from kinship carers. 

· Ensure training is accessible and adapted as required. 

· Be comfortable being a ‘face’ for the service in promotion and online resources. 

· Take part in creating online content, including being confident in front of the camera to produce video and verbal content to add to our online resources, advice and guidance. 

· Contribute to online resources as required. 

· Take accountability for using Salesforce effectively as our case management system to support service delivery learning, high performance and evaluation. Ensure excellent administration in your delivery, keeping to deadlines. 

· Work closely with Advice Service, Peer Support Service and Programmes teams to create onward referral pathways. 

· Work with local authority partners to create regional content for online introductory training workshops. 

· Ensure tone of voice, language and brand are in line with Kinship guidelines. Contribute positive active learning and proactively create opportunities to understand kinship carers needs for training (using learning logs). 

· Contribute to case studies demonstrating impact of training services alongside ongoing insight to influence policy and campaigning development. 

· Actively contribute to delivering high performance across the team. Commitment to personal development. 

· Live the Kinship values and behaviours daily, embedding collaboration and learning with others across the organisation as part of your role. 

 

What you’ll bring (your experience):

Knowledge, abilities, skills and experience

Essential

· Substantial experience delivering engaging online training and workshops for diverse audiences, or transferable skills which demonstrate excellent communication and presentation skills. 

· Demonstrable experience of using Zoom to a high level to deliver training (using breakout rooms and other tools to support and enhance facilitation). or transferable skills which demonstrate the ability to learn and develop excellent technical skills. 

· High quality and professional facilitation skills, or transferable skills which demonstrate excellent communication and presentation skills. 

· Demonstrable experience of holding clear boundaries and managing unforeseen circumstances (like disruptive behaviour) within training contexts, or transferable skills which demonstrate your ability to manage boundaries and unforeseen circumstances in a professional context. 

· Proven experience of delivering training workshops which deliver impact and learning outcomes for participants, or transferable skills which demonstrate your ability to deliver positive outcomes in a professional context. 

· Excellent PowerPoint skills. 

· Experience of working with communities with different levels of digital literacy. Ability to develop in-depth subject knowledge (kinship care for example) to deliver consistent and up to date content. 

· Excellent written, verbal and visual communications with high attention to detail, representing Kinship and this new training service with conviction and professionalism. 

· High degree of confidence using technology, or willingness to develop and take accountability for using technology. 

· Willingness to think outside of the box and ability to work with others to work in non-traditional ways to achieve change for kinship carers and their families. 

· A positive, can-do, solutions driven attitude that helps contribute to a clear learning culture for the team. 

· Ability to work on your own initiative and manage a complex and varied workload to successfully meet project deadlines and targets. 

· To act at all times in the best interest of Kinship and the families we support. Resilience when dealing with challenging and sensitive issues. 

· Non-judgemental (reflected in language and behaviour). 

Desirable experience and knowledge:

· Experience presenting content in video format.

· Experience of using Salesforce. 

· Knowledge and understanding of kinship care and/or children and families who need support. 

 

General attributes:

· Commitment to equal opportunities and diversity and a respectful approach to working with people from a range of backgrounds.

· Flexible and willing to travel for work occasionally across England.

· Excellent written and spoken English

· Right to work in the UK

 

Your main relationships will be with:

· Team Leader - Online

· Training and Learning Lead 

· Training team colleagues including Training Facilitators

· Training Officers 

· Associate Director of Advice, Training and Information

· Advice, Programmes and Peer Support Teams

· Kinship carers 

I’m working with a fantastic international animal protection organisation, working with society, governments and companies to end cruelty to farmed animals. Joining their UK team, your role as Communications and Digital Marketing Officer will lead on the delivery of a cohesive digital marketing strategy, while ensuring that all content aligns with organisational brand and values. This is a remote based role in the UK, with monthly travel to London.

As Communications and Digital Marketing Officer you will grow the organisation’s online audience. You will engage new and existing donor, prospect and fan bases, using effective and innovative digital marketing strategies. Your role will see you create, manage, and optimise paid campaigns: run ads on Meta, YouTube and other relevant platforms to secure high-quality supporters at the most cost-effective rate possible. Manage their Google Ads grant, maximising the return on investment.

You will join a small UK team, who really value each other, they are a passionate team who are dedicated to improving lives of animals.

Due to the values of this organisation this vacancy is open to practicing Vegans only (exempt under the Equality Act 2010 Schedule 9, Part 1).

I’d love to hear from individuals from a range of sectors with amazing digital marketing skills, especially those coming from charity, agency or commercial sectors.

• Location- Remote. The team work remotely across the UK.
• Travel- The team meet once a month in London, it’s essential you attend those meetings and fund your own travel (lunch is provided)
• Salary £25,000 - £26,500, plus great benefits, and strong values (ask me for more details).
• Full-time, permanent. Flexible core working hours.

Application- In the first instance, please send your CV to Hannah.

Closing date: ROLLING, please get in touch today to avoid disappointment.

The charity is an equal opportunities employer; “we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process”.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, such as Sir John Major and Marsha De Cordova MP.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

JOB DESCRIPTION AND PERSON SPECIFICATION

The Individual Giving Manager (Retention) will work within the Public Fundraising Team and play a key part in growing and sustaining income from our individual giving audiences of cash donors and regular giving supporters. You will work closely with the Deputy Director of Fundraising, Individual Giving Manager (Acquisition), Supporter Care Officer and Database Manager and will be responsible for the development, project management and delivery of the supporter retention, renewal and stewardship program. This is a great role for someone with existing individual giving fundraising experience, who would like the opportunity to use analysis and insights to develop and shape retention and stewardship activity, with the drive to deliver a program which aspires be best in class.

Responsible to

Deputy Director of Fundraising

Direct reports

Potential scope for line management responsibilities in future.

Working hours and contract

This is a permanent full-time role. We will consider part-time and flexible arrangements.

Salary

£35,000 to £40,000 depending on experience, based on permanent and full-time (35 hours per week).

Location

Aldgate E1 and hybrid working. Two days in the office and external meetings and events as required.

Role Responsibilities:

This role plays a key part in driving income growth and sustainability in our Individual Giving programme.

Your priorities will include:

· Driving the strategic and operational planning of Individual Giving to deliver strong income growth and return of investment (ROI), ensuring agreed targets and KPIs are achieved in relation to retention and conversion of existing donors.

· Devising and delivering the overall Individual Giving retention and stewardship budget to maximise opportunities for growth, preparing robust annual income and expenditure budgets and operational plans.

Strategy, planning and delivery:

· Develop and manage donor retention and upgrade for cash donors and regular givers across all channels to increase our supporter base, maximising ROI.

· Devise and deliver the overall Individual Giving retention and stewardship budget to maximise opportunities for growth, preparing robust annual income and expenditure budgets and ops plans, reforecasting these on a quarterly basis and engaging with month end processes.

· Lead the delivery of an impactful stewardship programme, which includes managing the supporter newsletter to optimise donor retention and development across all supporters, delivering exceptional donor experience; oversee timely responses to donors.

· Optimise data and data capture opportunities to help us better understand our supporters, inform strategy and ultimately deliver insight to help drive retention and lifetime value.

· Provide timely high-quality reporting with robust analysis and recommendations to improve performance – utilising your Individual Giving expertise and sector benchmarks.

· Adopt a test and learn mentality to strategic planning, developing new activities to provide the charity with a balanced portfolio of offers for new/existing donors.

· Direct and manage external suppliers to execute the Individual Giving retention programme to meet agreed budgets, timelines and KPIs.

· Support with the selection and appointment process for new external suppliers, effectively managing relationships to ensure the highest quality service.

· Ensure tools and processes are in place to effectively deliver objectives in collaboration with teams across the organisation.

Collaboration

· Identify opportunities to maximise value from our supporter base and seek opportunities to work with colleagues to facilitate cross-selling of relevant initiatives to engage donors, including mid-value, major gifts and legacies for example.

· Work collaboratively across the charity to develop exciting and relevant content across all Individual Giving activity, including the supporter newsletter, working with colleagues to identify where content could be applied to other communications and marketing channels.

· Keep abreast of new trends, tactics and competitor activity within the sector, disseminating new learnings and information throughout the team.

· Ensure that communications are compliant with all relevant bodies including HMRC, Gambling Commission, Fundraising Regulator, ICO, Charity Commission and ASA.

· Support other areas of fundraising by attending events, exhibitions etc. as required by a small team with varied engagements.

Management

· Carry out effective management of the Supporter Care Officer, ensuring the effective deployment of all their responsibilities.

· Be accountable for the management and development of the CRM database to maximise efficiency, working with the Database Manager to resolve any irregularities.

· Work closely with the Database Manager to establish criteria for data selection and extraction as necessary.

· Work with the Database Manager and Supporter Care Officer to ensure all donations are processed swiftly and accurately, Gift Aid income is maximised, and all declarations are collected and accurately recorded for submission to the Finance team.

Other

· Become fully conversant with the aims and objectives of the organisation.

· Keep up to date with developments in the sector and key new initiatives in our field. 

· To always work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

· Undertake other duties as may be reasonably required on either a short or long-term basis.

Person specification:

Skills, knowledge & experience

Essential skills, knowledge and experience:

· Successful track record of developing and managing a successful, cause-led Individual Giving retention and stewardship programme, with proven technical ability across channels including print, telemarketing and digital.

· Strong experience of analysing and interpreting data, reporting and using data driven insights to inform decision making.

· Strong experience of developing and implementing successful supporter journeys with thorough understanding of donor motivation.

· Track record of meeting or exceeding targets.

· Proven ability to think and act strategically, with strong planning and evaluation skills.

· Experience of managing, motivating and developing a team.

· Experience of managing agencies and negotiating strong commercial agreements.

· Sound experience of appraising new ideas and activities and making decisions of what, how and when to test as appropriate.

· Demonstrable experience of effective financial management, including, creating, presenting and interrogating business cases managing and reforecasting budgets, providing financial narrative, reconciling results.

· Highly proficient in identifying, creating and editing fundraising content.

· Excellent interpersonal, communication (written and oral) and influencing skills, with natural aptitude for collaboration and cross working.

· Strong project management and analytical skills.

· Positive, results-driven individual with a confident ‘can do’ attitude and an ability to work to tight deadlines.

· Highly IT literate – proficient/advanced level in Excel and Raiser’s Edge.

· Thorough knowledge of fundraising regulations and GDPR.

· Demonstrable passion for, and commitment to, the vision, mission and values of Fight for Sight/Vision Foundation.

· Demonstrable passion and advocacy for the needs and motivations of our supporters.

Desirable skills, knowledge & experience

· Minimum of two years’ experience within a fundraising team.

· Previous knowledge or fundraising experience with a medical research charity.

· Professional fundraising, marketing or direct marketing qualification.

Personal qualities

· An understanding of and commitment to the sight loss community.

· Strong communication skills and presentation style.

· Evidence of financial fluency.

· Flexibility and a practical, can-do attitude.

· Highly motivated and able to juggle a varied workload.

· Personable, with excellent listening skills.

· Excellent accuracy and attention to detail.

· Growth mindset.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

You will support The Climate Coalition to become more than the sum of our parts, creating greater impact through coalition working, and strengthening the climate movement.

You will be a brilliant all-rounder. We want someone with a deep belief in movement building and coalition working, who can facilitate diverse groups, and manage relationships with a wide range of members, partners and allies. 

You’ll bring excellent project management and communication skills, able to develop campaigns and communications materials, resources and training to contribute toward the progress of our campaigns. 

To excel in this role you will be flexible and innovative - ready to run at new opportunities that present themselves with a moment's notice as well as contributing to long-term planning that builds power for our movement.

JOB DESCRIPTION

• To work with coalition members and partners to co-create and build campaigns that are packed with engaging content and compelling actions that mobilise the public at scale

• To facilitate the rollout of coalition-wide campaigns, developing and sharing campaign resources and communications materials 

• To manage the use of storytelling in our campaigning, harvesting and cataloguing stories of collective action

• Managing the creation of content (such as such as video, animation, images for social media and interactive content) which makes the case for systems change

• To support innovation in campaigning and communications across the coalition through the convening of an action-learning process 

• Oversee TCC’s owned communications channels, working closely with colleagues in the Secretariat team to manage the delivery of communications activity

• Build a network of trusted contractors and suppliers. Brief and manage freelancers and agencies, and evaluate delivery. 

• Lead on the analysis, evaluation and sharing of campaign and programme performance, and using this information to inform and improve our activity.

The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager

PERSON SPECIFICATION 

ESSENTIAL

• An empathetic individual with strong interpersonal skills, and a passion for building bridges and connections between people and groups from diverse backgrounds and perspectives.

• Committed to anti-oppression and equitable approaches to redistributing power, and power building. A deep commitment to on-going learning of issues related to power and privilege which relate to this (EDI)

• A good project manager who works well under pressure

• Experience in facilitation and co-creation with a diverse range of groups and perspectives

• Excellent written and verbal communication skills, with experience in writing compelling campaign copy - whether that’s policy briefings, social media copy or press releases

• Experience using a variety of campaign tactics, including creative storytelling

• Experience in digital campaigning and use of digital communications platforms (including both e-actions and use of email and social media in campaigning)

• Flexible and iterative, embraces experimentation and evaluation

• Strong interpersonal skills, with the ability to manage relationships with a wide range of stakeholders and partners

• An understanding of the role of civil society and social movements in driving political, social and economic change 

DESIRABLE

• Experience being involved in social movements and campaigning, with experience across a variety of tactics (actions, digital campaigning, political lobbying etc.)

• Experience in creating interventions to shape the news agenda and shift the public narrative

• Relationships with organisations in the climate, nature or international development movements 

• Have a proven ability to manage high-pressure situations when delivering campaign tactics and actions

• ​​Experience with coalition work

Sometimes we all experience a bit of imposter syndrome. At The Climate Coalition we believe that imposter syndrome is a manifestation of the oppression many of us face on a day to day. We have no specific education requirements, and experience can be in a paid or unpaid context. You don’t have to tick all the boxes for each role to apply. If you feel a pull towards a specific role and believe you could make a difference we would love to hear from you!

LRMN is looking for a highly organised, proactive and engaging Campaigns and Communications Manager who is passionate about storytelling and campaigning, excited about policy change and excellent at building stakeholder relationships.

LRMN is a thriving organisation supporting refugees, asylum seekers and migrats, with a focus on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived gender based violence, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients engage in their community.

You will play a key role in identifying strategic opportunities to make change through empowering and engaging our clients and local network, building and communicating a strong case for change. You will also play an important leadership role within LRMN, sitting on the management team.

We are currently working in a hybrid model. You would be expected to work two days from our office in Deptford.

To apply, please find the job description, person specification and link to the application form on our website.

Deadline: 9am 30th April

Interviews: 7th or 8th May

Job Title

Product Manager (Supporter Experience)

Salary

£45,000-£50,000 per annum 

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Head of Communications

Employment Type

Permanent

We are happy to talk about flexible working.

Application Closing Date

10am Monday 22 April 2024

Introduction to the role

Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.

As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.

This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.

Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.

Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.

This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further. 

You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.

Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause. 

You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content. 

You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives. 

Outcomes

In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.

You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.

You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.

Key tasks

Line Management:

• Build a team culture based on supportive collaboration, in which constructive challenge is welcomed. 

• Empower your team to lead in their respective areas with confidence.

• Set deadlines and maintain impeccably high standards of output and product quality.

• Support your team in their long term professional development and performance, including identifying and delivering on their training needs.

Website and campaigns management

• Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations). 

• Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth. 

• Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.

• Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.

• Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.

• Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.

• Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.

• Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.

Data management and analysis

• Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.

• Understand the organisational needs for data to inform how we acquire and retain supporters. 

• Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms). 

• Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.

• Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement. 

What we are looking for from you:

Political impartiality and sensitivity:

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

• Understanding of public debate in the UK and sensitivity to the political context we work in.

Job skills/competencies

Personal skills/competencies

• Technical proficiency

  • Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics. 

  • Experience using Salesforce (NPSP) is beneficial. 

  • Project management skills. 

  • Experience of planning, managing and overseeing effective multi-channel campaigns.

  • Experience with building growth through SEO, Paid Social and PPC.

  • Knowledge of techniques for driving action and acquisition through digital channels.

  • Content planning, auditing and development, particularly with functional website, email and landing page copy. 

• Communication and leadership

  • Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.

  • Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.  

  • Excellent copywriting and storytelling skills.

  • Confident in running ‘Show and Tells’ and mentoring colleagues.

  • Line management experience, preferably of multidisciplinary teams.

• Evaluation and testing

  • Experience of conducting usability testing.

  • Proven ability to evaluate complex data and understand market trends.

  • Strong experience using Google Ads and Analytics.

• Legal, political and impartiality

  • Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.

  • Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).

  • You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.

  • Strong understanding of public debate in the UK and sensitivity to the political context we work in.

  • You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.

We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.

What we offer

Starting salary of £45,000 - £50,000 per annum depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website. 

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO. 

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance

About the role

This role is responsible for managing and developing the charity’s community fundraising and trade revenues (target of £266,000 in 2024) and building significant engagement with community supporters and fundraisers. You will manage a committed team of two people in the Community and Trade team.

You will be responsible for raising awareness of our community fundraising programme and developing a ‘best-in-class’ stewardship programme that builds new and develops existing relationships with supporters, volunteer groups, organisations and partners to maximise income and raise the charity’s profile. You will also lead on the development and delivery of our 50th anniversary celebrations in 2025.

About you

This is an exciting and challenging role, and an opportunity to take our community and trade fundraising to the next level in an ambitious and passionate organisation. We are looking for an exceptional fundraiser and manager of people. With proven management skills, you will be enthusiastic, driven, results focused, supportive and creative.

You will thrive under pressure and be able to lead and inspire our committed and passionate community and trade fundraising team through a period of exceptional growth.

You will be a fantastic fundraiser in your own right and be able to multitask across a range of different activities and community income streams.

Key responsibilities

Community fundraising
• Design and implement a stewardship programme that converts interest into support and maximises fundraised income whilst developing lasting relationships.
• Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
• Grow non-monetary donations as part of the community fundraising portfolio of events.
• Support the Head of Fundraising in designing new and developing existing community fundraising opportunities.
• Market and promote the calendar of community events to existing and potential supporters and wider to grow levels of engagement and participation.
• Support the Head of Fundraising to design and develop the community events and engagement fundraising calendar to potentially include bespoke, charity place, promoted and reactive events.
• Lead on the creation and implementation of a digital community fundraising programme, focusing of mass participation, low barrier to entry activities.
• Lead on the management and innovation of our trade fundraising income.
• Lead on the development and delivery of our 50th anniversary celebrations in 2025.

Database and process management
• Work with the Head of Fundraising to ensure all recording, banking and stewardship processes are up to date and working across the fundraising team, wider charity (finance, data and marketing and communications) and in accordance with current laws and regulations.
• Record all community and trade income and thank community donors and supporters as per the agreed process.
• Record supporter and event/product specific information.
• Work with the Head of Fundraising to produce regular feedback reports and analysis on specific community products and overall revenue.

Wider fundraising
• Support company and corporate partnerships that utilise community and trade fundraising.
• Work with the Head of Fundraising to develop merchandise and trade income opportunities.
• Manage merchandise supplier relationships and internal and external stock levels.

Working across the organisation
• Work with the Fundraising Team and wider organisation to develop an engaging and rewarding volunteering strategy across the charity.
• Manage the organisation’s close collaboration with the British Transplant Games.
• Work with the Marketing and Communications Team to identify key supporters to develop and nurture, including those who might join our major giving programme.
• Work across teams to raise the profile of the charity and its fundraising activities.

For more information, please check out the full role description.

Exciting New Marketing & Communications Manager opportunity! Now open!

We are seeking a Marketing and Communications Manager for Youth Moves based in South Bristol.  You’ll be part of launching the highly anticipated 224 Youth Zone (scheduled to open in Autumn 2025), a space designed to empower young people from South Bristol and beyond. OnSide, a renowned national charity, shares our commitment to empowering young people, particularly in disadvantaged areas, by establishing state-of-the-art Youth Zones.

This initiative is all about creating a space where youth voices thrive, and futures are shaped. You’ll collaborate with a passionate team committed to making a difference. Your role involves raising awareness about the organisation and its vital services. You’ll also attract talented team members, dedicated volunteers, and essential funding to further the cause.

 Here’s what makes this opportunity truly special: One of the most exciting aspects of this role is the opportunity to make it your own. You’ll have the creative freedom to shape strategies, engage with the community, and drive positive change.

This isn’t just a job! it’s a chance to make a real difference. By raising youth voices and advocating for their needs, you’ll contribute to a brighter future. Let’s empower young people together!

Your Mission:

• Craft content that sings, dances, and inspires!

• Rally support for our youth revolution!

• Spread the word far and wide!

• Tell stories that touch hearts!

What’s in it for you: • 32 days holiday, (including bank holidays) • Free Parking • OnSide's Talent Academy (because you're worth it!) • DBS clearance (safeguarding's essential) • Cycle to work scheme.

Are you ready to Make a Difference? Apply Now

We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.

£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.

The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.

Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.

For the full list please see our website.

What you'll bring:

Essential:

?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Charity People is delighted to be working exclusively with National Numeracy to recruit for a Campaign Manager to join their talented External Relations team and lead their award-winning campaigns, including National Numeracy Day.

You'll be joining the only independent charity in the UK dedicated to improving the nation's numeracy at a time when the profile of our charity and the numeracy issue is rising, particularly as the government begins to roll out a £560 million numeracy programme. As such, this is a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people's lives and livelihoods.

Post: Numeracy Campaign Manager
Location: The charity offers a very flexible approach to working and this role can be undertaken on a hybrid working from home and office basis, with at least one day per quarter in the Brighton office. Applications from across the UK are welcomed.
Working Hours: Full time
Salary: £40,280

With a focus on driving public awareness of and engagement with the organisation's services, the Numeracy Campaign Manager will be responsible for delivering creative and results-driven campaigns that engage audiences, communities and organisations with the benefits of improving number confidence.

From honing campaign strategy to sparking collaboration with external organisations, individuals and ambassadors as well as delivering creative and engaging content this is a key role at the organisation and will play a pivotal role in how the organisation is viewed by the public and its partners.

About the role:

• Devise and deliver the campaigns strategy, reviewing and honing as necessary
• Deliver the organisation's annual awareness day, National Numeracy Day, and other campaigns, such as Number Confidence Week, throughout the year
• Lead and deliver events, content, celebrity activity, case studies, media and marketing for campaigns throughout the year
• Lead and deliver great collaborations with external organisations to further the organisation's campaign and charity aims
• Work with the Events & Celebrity Liaison Manager to ensure the positive engagement of current celebrity ambassadors with campaigns, and the development of new influencer relationships
• Oversee the campaign production process, ensuring timely delivery and smooth running across the campaign
• Build and maintain effective relationships across the organisation and with external stakeholders including the public, the media, funders and other partners
• Support the Head of Communications in managing the work of the team to deliver campaigns throughout the year
• Work with the Digital Engagement Manager to develop excellent digital marketing, web, email marketing, user experience, and content strategies for the campaign
• Continually improve the effectiveness of the organisation's campaigns, paying attention to measurement, evaluation and learning for evidence-based improvement and work with Data Team to ensure campaigns bring measurable impact

About you:

National Numeracy is looking for someone who is highly motivated with bags of initiative. Experience in the charity sector is not necessary, as long as you can show that you have relevant transferable skills and an understanding of what it takes to lead successful campaigns.

We'd love to hear from you if you have the following skills and experience:

• Proven experience of devising and delivering marketing campaigns
• Proven experience of managing complex projects, deadlines and workloads
• Ability to spot and cultivate collaborative opportunities
• Ability to work collaboratively with senior stakeholders and celebrities
• Ability to create simple, compelling messaging and narratives from complex information
• Experience of budget management
• Outstanding written and verbal communication skills and attention to detail
• Ability to build and maintain effective relationships across the organisation and with external stakeholders
• Desire to represent the charity as a spokesperson and at external events.
• Ability to prioritise and manage a varied workload as well as being highly organised and flexible in your approach

Key Dates

• Closing date for applications: Sunday 28th April
• First interviews: week commencing 6th May
• Second interviews: week commencing 13th May

If you'd like to be considered for this role please send your CV Alice at Charity People to have an initial chat about the position.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The role

An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function, with community and events currently accounting for nearly a quarter of the charity’s overall voluntary income.

We are now looking for an experienced and passionate events manager to lead a team and help us to continue to deliver our targets and identify new opportunities for our challenge events portfolio. This currently comprises of running events, triathlons, cycling events, overseas and UK challenges. You’ll support the creation and delivery of the events strategy, developing a varied and impactful portfolio which positions Breast Cancer Now as the go-to charity for events.

With the support of the senior events manager, the post holder will be responsible for the delivery of the Great North Run and Women V Cancer partnership. The post holder will also have their own budget areas working to agreed targets, maximising income, and minimising expenditure through innovative stewardship and strong budget management to maintain engagement and retention of supporters. They will also have line management (not all direct) for 1 event officer, 1 event executive and 1 event assistant.

About you

We’re looking for someone with experience of successfully delivering events programmes, including recruitment of participants, development of supporter journeys and stewardship communications to meet net income and supporter retention targets.

You’ll be an excellent relationship builder, with knowledge of the charity events sector. You’ll be an experienced line manager able to develop your line reports. You’ll also have demonstrable knowledge of setting and meeting financial targets to ensure a good return of investment for the charity.

As well as leading a high performing team we are looking for someone with experience of successfully delivering marketing and recruitment plans, developing supporter journeys and stewardship communications. You’ll be experienced in delivering charity events and possess outstanding organisational, communication and marketing skills. You’ll need to have built excellent relationships with third party event organisers, tour operators and suppliers to the overall benefit of your organisation.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

 Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London or Glasgow office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. In support of your application, you will be asked to submit your anonymised CV and a supporting statement. When doing so please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.

If you have any questions regarding this role. please contact the Breast Cancer Now recruitment team in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 9:00 am on Tuesday 23 April 2024

Interview date Wednesday 1 May 2024

FP&A Manager | London | Interim | £300 - £350 per day (Umbrella), 4 months +

For a leading UK charity, we're recruiting an Interim FP&A Manager for at least 4 months. Reporting to the Head of Finance, the Interim FP&A Manager will support the charity in providing first-class financial planning and analysis support, lead on the reporting of restricted funds, coordinate the production of management accounts, and business partner the Transformation Team and CEO.

What you'll be doing:

• Production of insightful monthly management accounts and consolidated reporting, partnering with, and challenging, budget holders to understand variances whilst producing meaningful MI to enable leadership to make informed decisions
• Forge a strong business partnering service, working closely with the operations team, the Strategy, Digital and Transformation directorate as well as the Finance and Commercial and Chief Executive Office.
• Play a lead role in Transformation projects, partnering the Project teams and Head of Transformation to provide finance support
• Review budgets for all submissions for Restricted Funded grants and other fundraising bids
• Review financial reports for all projects from restricted funds
• Lead the annual budget production and quarterly updates to year-end forecasts for all restricted funding sources in collaboration with Head of Finance and Finance and Commercial Director

What you'll offer:

• CCAB qualified / part-qualified with experience of FP&A, including annual budgeting and medium and long-term planning
• Strong experience within the charity sector, particularly around restricted funds
• A track-record of producing insightful management information, monthly management accounts and financial modelling
• Experience of driving the production of insightful decision-making analysis as well as the ability to support the delivery of strategic objectives
• Ability to work from the central London office at least 2-days per week.
• Attention to detail, a love of people, and lots of self-motivation!

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Role: Senior Supporter Acquisition Manager

Location: London, Haig House, Hybrid 2 Days Per Week

Contract Type: Permanent, Full Time, 35 Hours

Hours: Monday to Friday

Salary: £47,112 to £48,132 (Inclusive of London Supplement)

Are you looking for a senior marketing manage role, where you can help implement an exciting new fundraising strategy?  

We are looking for Senior Supporter Acquisition Manager to join our Fundraising directorate and lead a brilliant team to develop and implement a range of supporter acquisition marketing programmes and to achieve the growth ambitions of our Fundraising strategy.

The Supporter Acquisition team is responsible for all marketing to attract new supporters across a large portfolio of appeals/products and media.  We are looking for someone to join us who has significant expertise with a wide range of marketing channels and can really add value to large well-established programmes with their experience, knowledge and drive to continually improve, identify appropriate new opportunities and shape supporter acquisition programmes.

The role involves managing an experienced team of two managers and a co-ordinator, and leading relationships with a number of suppliers.  The marketing programmes currently include face-to-face fundraising (from stands in retail space or at expos/outdoor events), DRTV and other forms of advertising, print – door drops/partially addressed mail/inserts and payroll giving.  An important part of the role is developing advertising for the nation’s largest charity appeal, the Poppy Appeal each November.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Royal British Legion holds a special place in the hearts and minds of generations of people in society.  As the largest military charity in the UK and home of the extraordinary Poppy Appeal it has provided support to members of the Armed Forces community for over 100 years.  Today is no different. The needs of veterans, young and old, serving personal and their families are growing and complex. To support them we must raise awareness and donations, and that is where you could come in.

We introduced a new fundraising strategy last year to deliver longer term and focused growth, so now is an exciting time to join the charity and help to implement the strategic change and be a key stakeholder or lead in a variety of cross-team workstreams. 

As an experienced senior marketing manager, you will hit the ground running to optimally deliver plans with your team and whilst helping to shape programme strategies and review supply requirements.  You will need experience of managing and coaching teams and working in a truly collaborative way with colleagues, teams and suppliers, leading by example in accordance with RBL’s values.

You won’t shy away from complexity and getting to grips with the details of the broad array of appeals/products your team will be marketing and associated systems, budgeting, reporting and KPI measurements for each of them.  You’ll strive for excellence, ensuring campaigns are compelling and effective and will be able to capably resolve issues at a senior level and take on new challenges. 

Our new fundraising strategy is called ‘Three Giants’ to focus our income generation work on protecting and strengthening on the three vital areas of the Poppy Appeal, our Individual Giving and Legacy activities.  You’ll be joining a welcoming and capable team focused on serving the thousands of beneficiaries who need our help every day. 

This is an extraordinary opportunity to join the leading Armed Forces charity and help to deliver evolving fundraising programmes that will raise donations today and also provide longer term opportunities to help fund our much-needed welfare services in the years ahead.

If this opportunity sounds right for you and you have the experience and skills to help us achieve fundraising growth and development, then we’d love to hear from you today.  If you want to learn more about the role, we’ll be delighted to tell you more.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.  

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 28th April 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Bristol City’s official charity, the Robins Foundation, has a permanent vacancy for a Communications and Marketing Manager.

The purpose of the role is to create, implement and oversee internal and external communications that effectively describe and promote the Foundation and its purpose through various media platforms, using the support of the Bristol City Football Club brand to meet the charity’s targets and engage key stakeholders and the wider community.

You will own the Charity’s tone of voice by leading the creation of all content whilst coordinating the delivery of the Robins Foundation’s marketing and communications outputs – including all internal and external communications, creative content, campaigns and channel management to meet the strategic objectives and annual KPIs.

The role will include line management to marketing and communications staff to ensure that they are fully equipped to plan and deliver innovative methods which make the best of the Bristol City FC brand. Therefore, this role is a great opportunity for someone with experience in communications and marketing who is looking to take a step forward into this management role.

What are we looking for?

We are looking for someone to champion the Charity’s cause and understand the important and life-changing work we do with and within areas of deprivation in Bristol. You will be the ‘voice of the Foundation’ and will play a huge part in telling the story of the Foundation’s work.

Other competencies which are required for this role include:

Essential Experience & Skills

• Experience in digital media, communications, PR, or marketing roles with a strong understanding of written, social media, and content management.
• Excellent writing skills and ability to pick up tone of voice. You must be able to communicate information in a lively, accurate and readable manner in various formats for targeted audiences.
• A passion and interest in social change and the ability to find and communicate this change with a storytelling approach.
• Excellent attention to detail and organisational skills – you must have the ability to prioritise and balance a range of projects and a varied workload, ensuring key tasks are completed in accordance with work plans.
• A strong team player with experience in line managing others to produce results and the ability to lead a team.

Safeguarding statement

The Robins Foundation is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff and volunteers to endorse this commitment.

Equality statement

The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.

Benefits

• 25 days annual leave increasing to 28 days after 3 years of employment, to 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
• 5 days paid leave to volunteer at a charity of your choice
• Generous pension scheme
• Employee Assist Programme
• Generous CPD budget
• Free Eye Test
• Free Flu Jabs
• Work equipment (BCFC clothing, laptop, phone)
• 2 x Bristol City and Bristol Bears tickets to home league games
• 20% discount in the Bristol Sport store