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Digital Executive Editor Jobs in Welwyn Garden City, Hertfordshire

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Finsbury Park, Greater London (Hybrid) 17.02 miles
£19,293.60 - £20,552.40 per year plus excellent benefits
Part-time (21 hours/or 3 days a week)
Permanent
Job description

Our award winning MS Helpline are looking for a new Helpline Volunteer Officer to join our fantastic and supportive team.

Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum plus excellent benefits
Salary Band: Band E1

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this role is part-time 21 hours/or 3 days a week.

Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.

This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).

If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.

You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.

Our aim is to empower people affected by multiple sclerosis (MS) to:

  • Live to their full potential
  • Take an active role in their treatment
  • Secure the care and support they need

We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.

Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.

Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We are a Disability Confident Employer and we’re committed to promoting equality and diversity. 

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. 

If you need any help or adjustments to apply for this role, please contact us to discuss.

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

More about our recruitment and selection process

  • The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
  • The first round of our recruitment and selection process includes an interview with competency-based questions. 
  • Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
  • We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. 
  • You might also be invited for a second interview. We’ll let you know about this during the selection process. 

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

  • 38 days paid annual leave (including bank holidays), pro-rata for part-time
  • More annual leave entitlement, based on length of employment
  • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
  • Flexible working options

 Caring for you and your family

  • Generous sick pay entitlement
  • More sick pay entitlement, based on length of employment
  • Opportunity to buy and sell annual leave in each calendar year
  • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
  • Enhanced leave for new parents
  • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
  • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
  • 10 days paid disability leave a year, pro-rata for part-time
  • 10 days paid carers’ leave a year, pro-rata for part-time
  • New family-friendly benefits, including paid leave:
    • in the event of miscarriage or still birth
    • to support fertility treatments
    • for antenatal appointments for both parents
  • Cycle to work scheme
  • Death in service scheme
  • Health cash plans to help offset the cost of health care for you and your family

Thinking about your finances

  • Enhanced salary sacrifice pension scheme
  • Discounted season ticket loan and interest-free emergency loans
  • Give as you earn to support other charities of your choice before tax 
  • New employee portal including lifestyle savings vouchers and personal wellbeing 

Enriching your life at work

  • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
  • Yearly internal apprenticeship opportunities 
  • New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
  • Active and supportive internal employee networking groups for collaboration and peer support
  • 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
  • 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

  • gender
  • race
  • disability
  • sexual orientation
  • religion or belief
  • pregnancy
  • gender reassignment

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

No agencies please.

Application resources
Posted on: 24 April 2024
Closing date: 10 May 2024 at 09:00
Job ref: 165396_MS
Tags: Advice, Information,Communications, PR,Social Care/Development,Volunteer Management,Support Worker