Digital Insight Analyst Jobs in Home Based
Salary: £35,452.51 per annum
Location: Homeworking (remote position based within the UK)
Contract: Fixed Term until 31st March 2026
Hours: 37.5 per week
Closing date: Wednesday 24th April 2024
Do you have strong analytic skills and a good understanding of digital products and experience of business intelligence tools such as Power BI? Then join Shelter as an Insight Analyst and you could soon be playing a crucial role at the heart of our Data & Insight team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department. We work closely with the wider team including our Head of Data and Insight, Data Architects, Data Engineers and Insight Analysts to help Shelter achieve its organisational strategy in helping the fight to end homelessness.
About the role
This is an exciting role within our Data and Insight team. Our Insight Analysts play a key role in defending the right to a safe home, working with complex data and turn it into meaningful insight, trend analysis and forecasting while ensuring our data is fit for purpose. You’ll be using reporting and analytic tools such as Google Analytics to present insight in a range of formats and you’ll be responsible for improving our data collection and use of data to understand the impact of our work.
We’ll also rely on you to advise on the development and implementation of processes for data extraction, cleansing, analysis and visualisation to help drive our learning. Working with the insight and Digital Product teams, you’ll improve reporting quality and capacity across Shelter’s digital services products as well as incorporating new data sets where applicable and continually reviewing our data quality, insights and reporting. And you’ll also advise on the direction and use of analytics before and during a project lifecycle to track and advise the project’s successes and areas we can improve on.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We’re looking for a motivated self-starter to join the Data and Insight team as an Insight Analyst, focusing primarily on the digital user experience (UX) and customer satisfaction needs of a specific contract. This is an excellent development opportunity in the growing field of digital analytics. You’ll be a super-user of Google Analytics, and a confident user of Excel, with some experience of business intelligence tools e.g Power BI.
Strong analytic skills are a must, as is the ability to solve problems and prioritise your own workload. You’ll have meticulous attention to detail and the ability to manage and develop both immediate and long-term reporting. You’ll also have excellent communication skills and can confidently explain technical concepts to stakeholders at all levels, as well as being a fast learner who can pick up new tools and concepts quickly. What’s more, you’ll be experienced in blending and interrogating multiple sources of data to achieve actionable insight for different audiences, customers and markets.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the ‘About You’ points in the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Salary: £34,085 per annum
Location: Homeworking (occasional travel to London and other locations as required)
Contract: Permanent
Hours: Full time (37.5)
Closing date:Thursday 25th April 2024 at 11:30pm
Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.
About the role
Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.
As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.
And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.
Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.
About you
To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Description
Job Title: PLAY Research Analyst
Reporting to: Global Programme Manager
Hours: 37.5 Hours per week
Location: Multiple locations in Bombali, Karene, Koinadugu and Falaba
Time Frame: 18-month contract (February 2024 – July 2025)
Our Organisation:
Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 1,000,000 children to go to school and learn.
The programme:
Playful Learning Across the Years 2.0: Quality Tool Testing, Learning and Pathways to Program Improvement and Systemic Uptake (PLAY 2.0) is a multi-country level programme leaded by the Education Development Centre and Street Child in partnership with the LEGO Foundation. PLAY 2.0 aims to conduct research measurement of the quality of child-centred pedagogies and their contribution to holistic outcomes for children in 450 classrooms in centres and schools across Bangladesh, Sierra Leone, and Uganda. PLAY 2.0 proposes to administer the PLAY 2.0 tools to educators and children to improve the tools’ use across countries and cultures, with a particular focus on crisis-affected contexts; to verify the contribution of child-centred pedagogies to holistic outcomes for children; and understand the tools’ potential to inform program improvement. PLAY 2.0 offers an outstanding opportunity to focus on the aspects of child-centred approaches that are closest to children, including agency, self-sustaining engagement, self-led exploration, and other essential elements of meaningful learning. The project provides a platform to test and adapt these tools across the three countries - and in turn, contributes to integrate and improve on the implementation of integrated pedagogies, influence their adoption, and support children at critical junctures.
The role:
Street Child is seeking a driven, detail-oriented Research Analyst to lead and effectively deliver on the PLAY 2.0 research project in Sierra Leone. The Research Analyst is responsible for the overall management of data in the research study, including codification, standardisation and strategic coherence of our data collection, collation, managing analytical approaches, documentation, translation, transcription, and ensuring the data requirements of the programme are met and well communicated to the partners. This is an outstanding opportunity to engage in cutting-edge research at a significant scale, and to enable research-informed interventions through strong analytical, communication, and collaboration skills.
Key Responsibilities:
Data Collection and analysis (60%)
- Establish and embed rigorous, robust data collection, collation and cleaning protocols and databases for rapid data processing to assure the availability of data for analysis;
- Facilitate qualitative interviews including designing questionnaires, conduct interviews, Key Informant Interviews (KIIs), and Focus Group Discussions (FGDs) to gather relevant information from target customers, industry experts, and stakeholders.
- Explore and embed innovative approaches, including digital approaches, and inclusive approaches adapted for abilities, age, gender, geographies, etc to expand and enhance data quality;
- Liaising with implementing partners and local teams, managing data enumerators and ensuring that work is delivered to time and quality expectations;
- Ensure external and internal project reports are provided in a timely manner, summarizing data and presenting the implications of the results in written reports
- Assist and assure adherence to appropriate data storage policies and procedures, to protect the confidentially, integrity, and privacy of participants and participant information, including appropriate ethical protocols and safeguarding policies and procedures;
- Transcription, translation, and review of interview information: Convert qualitative data, such as audio recordings, into written documents, ensuring accuracy and quality. Accurately review information obtained from interviews and FGDs.
- Ensure completeness of forms, including checking collected data for accuracy and consistency to ensure all necessary information is captured.
- Follow data quality and sampling protocols: According to specific guidelines and tools for data collection to ensure proper sampling and data quality.
- Review and edit collected data, checking for errors, both intentional and unintentional and make necessary corrections.
- Keep key personnel informed about progress and issues in the field and seek guidance when needed.
- Ensure data quality by engaging in quality control exercises to identify missing or erroneous data.
Research Coordination [25%]
- Provide coordination and surge support for external/internal consultants to assure integrity and quality of research and evidence;
- Collaborate with internal and external stakeholders to gather feedback, validate findings, and ensure research alignment with client expectations.
- Choose appropriate venues for interviews and ensure consent from all participants in collaboration with implementing partners
- Collaborate with team members and communicate effectively with country programme team, partners and global team during fieldwork.
Evidence Dissemination [10%]
- Prepare detailed reports, presentations, and summaries of research findings. Present research outcomes to internal teams and clients, highlighting key insights and recommendations.
- Ensure excellent presentation of evaluations and evidence of impact to funders, partners, and programme participants, using a range of verbal and visual tools to communicate impact, including digital tools;
- Contribute to Organisational Priorities [5%]
- Provide capacity strengthening and surge support for internal researchers and evaluators to assure integrity and quality of research results and evidence;
- Provide ad-hoc basis support to the research team, local partners, present findings with the wider group including sectors
- Represent the organization professionally: Present Street Child in a professional and accurate manner while interacting with target stakeholders and beneficiaries.
- Carry out any other related duties that are within his/her skills and abilities in agreement with line manager.
Person Specification / Education / Essential / Desirable
- Educated to degree level or higher in related field (Monitoring and evaluation, analysis etc)
- Accreditation or certification in specific areas relevant to role
Experience / Essential / Desirable
- Substantial experience (minimum 3 years) in mixed methods and qualitative and quantitative methodologies and methods, including instrumentation tools
- Experience and knowledge of data collection through mobile apps (Kobo Collect, ODK, ONA, DDG, etc.)
- Prior experience in interviewing and facilitating KII, FGDs, and in-depth interviews or beneficiary selection.
- Experience of using statistical software [NVIVO, SPSS, STATA, etc]
- Experience and interest in the education sector
- Previous experience of working in the Northern province.
- Experience in [quasi-] experimental research
- Previous experience of working with NGOs, civil society, UN or relevant government departments
- Experience using and working with CommCare
Capabilities and competencies / Essential / Desirable:
- Comprehensive understanding of inclusive approaches
- Good project management skills
- Strong verbal and written communication skills in English and Krio
- Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently in a high-stress environment;
- Excellent listening, interpersonal and public presentation skills
- Excellent computer literacy in MS Office programs (specifically Word, Excel, PowerPoint, and Outlook);
- Ability to positively influence others and successfully reconcile differences.
- Comprehensive understanding of sectoral standards including CHS on Quality and Accountability
- Experience in education and research programmes
- Local language skills – Temne, Fula, Susu, Loko (Southwestern Mande), Kuranko, Mandinka
Other:
- Commitment to our vision, mission and values
- Commitment to protecting the rights of children in all circumstances
- Commitment to localisation and local action
- Credibility in advice and assistance provision, with a high degree of responsiveness and reliability
- Reflective, responsive and respectful towards communities and colleagues Resilient in challenging circumstances
Street Child’s commitment to Safeguarding:
Street Child is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, all offers of employment will be subject to satisfactory references and appropriate background checks, including a Criminal Records check. Street Child also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
To apply:
Street Child welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please submit your CV and a covering note explaining why you think you could make an extraordinary impact in this role. Applications will be reviewed on a rolling basis and so interested candidates are encouraged to apply early.
The client requests no contact from agencies or media sales.
This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do. You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members. You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.
You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.
Summary of key Terms and Conditions
Contract: Permanent Full time, Oxford based, hybrid
Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days
Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)
Leave: 30 days annual leave & 8 Bank Holidays
Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)
Reporting to: CEO
To apply for this role please follow the instructions provided. The closing date for this role is 10:00 (10am) 26 April 2024. Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.
Please ensure that your CV addresses the personal specification criteria in the job description document. Your supporting statement must be no longer than 2 x A4 pages
The client requests no contact from agencies or media sales.