Direct Marketing Coordinator Retention Jobs in Islington, Greater London
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
Are you an Individual Giving fundraising specialist with the skills to deliver income growth for an international charity with bold ambitions to save lives and build safer futures?
MAG's vision is a safe future for women, men and children affected by violence, conflict, and insecurity. People will live in communities where their rights are upheld, with dignity and choice and free from fear of mines, explosive remnants of war (ERW) and the impact of small arms, light weapons and ammunition.
Salary: £46,860
Contract: Permanent, 37.5 hours FTE and open to 4 days or job share
Location: Remote with approx. monthly travel to Manchester HQ, or hybrid within 30 miles
Benefits: 25 days holiday (increasing to 30 with service) and 5% employer pension contribution
Culture: Flexible, life and family-friendly
About the charity:
This is a fantastic time to be joining MAG, as they unveil a new five-year organisational strategy and ambitious fundraising strategy to transform income across the UK, US and globally. They have big, bold plans, with the backing of the Board and senior leadership team, to proactively invest in new fundraising channels and grow the team to help diversify income and guarantee sustainability.
About the role:
You'll play a key role in ensuring MAG's new global fundraising strategy becomes a reality, by developing and implementing multi-channel individual giving campaigns in the US and UK. The ambition is to significantly transform and grow unrestricted income from individual and mid-level donors and legacies.
It's a heady mix of creativity blended with hands-on delivery and implementation, as well as leadership of a small fundraising team (IG Officer and Global Legacy Coordinator).
About you:
Working collaboratively with the Head of Public Fundraising, you'll drive forward the strategic growth of a global individual giving programme. Utilising upgraded investment to build the donor base, you'll aim to improve supporter retention and loyalty and maximise lifetime value.
You'll need in-depth technical knowledge of direct marketing and legacy fundraising techniques, with experience of delivering in the UK or USA. You can adapt your approach and communication style for different audiences and understand the nuance of operating in global markets with differing needs.
To apply, we'd love you to demonstrate these key skills and experiences:
- You're creative with a willingness and appetite to try new things.
- Test-and-learn mentality, understanding target markets and ROI for high-impact campaigns.
- Experienced in a variety of channels including email campaigns, cash appeals, telemarketing and newsletters.
- Able to navigate complex environments with influence and gain buy-in from stakeholders.
- You're versatile and think strategically, delivering quality comms with attention to detail.
- A collaborative and supportive team player who centres values in everything they do.
Whilst this role has team management responsibility, we don't necessarily expect you to come with leadership experience. This could be a brilliant opportunity to develop those skills with the right aptitude and attitude.
If you are as excited by the possibilities as we are, please get in touch with a copy of your CV or profile to Amelia Lee at Charity People.
Deadline: 9am on Friday 19th April
Interviews: w/c 29th April, date to be confirmed
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.