There has never been a more?important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Age UK launched a sector leading emergency appeal that raised over £12 million to support the older people most in need. This year calls to our trusted Advice Line have doubled and requests for Telephone Friendship have trebled.

Our Fundraising team has a goal to grow our income beyond £60M in the next five years and our digital activities will be critical to us reaching our target. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

This is an exciting new role in the fundraising team at Age UK. We're a collegiate, bold and motivated fundraising division. We're looking for a Digital Marketing Lead to grow our digital fundraising (income generating) activities including paid social, email, Adwords, search and display to drive key audiences to engage with fundraising campaigns and products. This is an exciting opportunity for an individual who has experience working as a digital direct response specialist with a solid understanding of using audience insight for decision making. Could this be you?

All applications must be supported by a full cover letter, highlighting your relevant experience, transferrable skills and why you wish to work for Age UK.

In this role you will:

* Develop and work with teams to implement the digital fundraising strategy
* Be a digital fundraising expert for Individual Marketing, Innovation, Events, Major donors and Legacies.
* Create online user journey models with the Acquisition and Loyalty teams to build out holistic data driven conversion experiences.
* Report on digital fundraising activities to senior stakeholders.
* Use analytics, user research and audience insight to develop and optimise activity.
* Take a bold approach to innovation to engage online audiences including audience driven propositions.
* Focus on increasing email opt-in rates and email engagement across all activities.
* Continually test and learn to inform new product development.
* Responsible for effective line management of an Email Marketing Executive, Fundraising.
* Develop your management skills
* Have an understanding of Charity and Data Protection Regulation legislation relating to digital fundraising and marketing.

What we offer in return

* Flexibility - our employees work full-time, part-time and compressed hours.
* 26 days annual leave plus Bank Holidays?and Annual leave purchase scheme?
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP
* Annual Season Ticket loan (spread the cost of your commute)?
* Cycle to work scheme?

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are working with a wonderful animal charity who are looking for a Campaign Manager - Direct Marketing and Legacy to join them on a permanent basis, this role can be home based. 

This role will help to manage and test legacy marketing campaigns with the aim to grow the size of the charity's legacy pipeline.

You will use various channels such as social media, press, direct mail and direct-response television. This role will also work on recruiting enquiries about the charity's legacy scheme and recruit new in-memory and tribute fund supporters.

You will need to be able to demonstrate:

• Experience of planning and managing donor acquisition campaigns to recruit individual supporters.
• Experience of effective management of multiple key suppliers, ensuring service is to agreed standards
• Experience of effective expenditure budget management
• Experience of prioritising and managing multiple campaigns
   

Closing Date: asap
Salary: £35,000

If you would link to have an informal discussion, please call Lucy on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

The King’s Head Theatre is looking for a creative, strategic and revenue-focused Marketing Manager to lead the venue’s marketing, communications and audience development activities, and the development of our brand. You will have proven marketing experience, a genuine passion for small-scale theatre and the ability to communicate effectively with the 44,000 audience members we welcome through our doors every year.

The Marketing Manager is the head of marketing for the organisation, responsible for devising and delivering cost-effective campaigns and activities that maximise box office revenue and contribute to long term strategic objectives. They lead on audience development, communications, brand strategy, paid advertising, video content, photoshoots and market research. They line manage the Marketing Officer.

The role

Crohn’s & Colitis UK has a well-established direct marketing programme, and donations from our supporters are crucial to our vital work in supporting those diagnosed or affected by Crohn’s and Colitis. This role is a great opportunity to encourage donations and committed giving from supporters through direct mail, digital appeals, and email marketing. You will also have the opportunity to deliver innovative and effective recruitment strategies, reduce attrition and encourage supporters to continue giving to the charity.

Working as part of the multi-functional Individual Giving Team, you will help develop and deliver high quality appeals and campaigns with a focus on ensuring good levels of supporter stewardship. Building on insight, you will trial and test supporter audiences from our CRM database, as well as highlight cross promotional opportunities to our supporters.

Our office is located in Hatfield, Herts, however, like many organisations we are all currently working from home due to the coronavirus pandemic, although previously we were largely office based.  Due to the experience we have gained during this period, consideration will be given to requests for working from home arrangements.

About you

You will have experience of direct marketing fundraising and delivering successful direct marketing campaigns, and experience of regular giving and lottery programmes including both acquisition and retention. You will need to be confident in utilising multi-channel marketing and have knowledge of developing and delivering high quality membership journeys and communication plans. Strong verbal and written communication skills are a must as well as the ability to write engaging content. You will also have excellent attention to detail and strong interpersonal skills, building relationships with key stakeholders, external suppliers and colleagues in other departments.

If this role sounds of interest to you please visit Crohn's & Colitis UK website to find out more. 

We are looking for a Senior Direct Marketing Officer (Development) for an interim 6-7 month contract for a well loved homelessness charity.

The Charity A well loved homelessness charity, with offices in central London offering flexible working going forward. This role is initially a 6-7 month contract with the potential to go permanent.

The Role
To join a growing development team of 4 and be responsible for the management of the direct marketing programme to engage, retain and raise cash income from existing and new donors
You will lead on the development of effective campaign strategies, ensuring collaboration and alignment with other IG campaigns to help achieve a 1million target.
Including the delivery of both the acquisition and retention elements of the campaign, including channels Direct mail, TV, press, inserts, digital and outdoor.
The role will also be responsible for supporter newsletters together with the Virtual Gifts programme.

The opportuntiy if desired, to line manage an officer joining the team.

The Candidate
Must be available to join the team in the next month.
Minimum of 3 years experience of working in a busy Direct Marketing environment, working to tight deadlines.
Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines.
Knowledge of CRM systems (ideally Raisers Edge), email broadcast systems i.e. Dotmailer or similar and Google Analytics.

IMPORTANT NOTE

Please note the client is reviewing CVs as they come through so do get in touch ASAP to avoid missing out.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About the Role

Our fundraising team is going through a significant period of growth and has bold ambitions to raise fundraising income levels significantly over the next 5 years.

Working closely with the Direct Marketing Manager, you will help deliver the direct marketing programme across a range of online and offline activity. You will be responsible for the delivery of acquiring new donors and the retention of current donors using a multi-channel approach. 

As a member of the fundraising direct marketing team, you will also get involved with project management of income generating campaigns linked to St John Ambulance's charitable initiatives.

The succesful candidate can be based at any manned SJA office.

The salary is inclusive of London weighting, the salary will be dependent on location.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

You will be a passionate advocate for direct marketing in fundraising and will have gained experience within a similar role with prior experience in working on direct marketing programmes and data management.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 02/06/2021

Application Review Date: 19/05/2021

The job of a Save the Children's UK Marketing Manager is varied and fulfilling.

• Are you an experienced marketeer with multi-channel experience?
• Do you enjoy working within multi-disciplinary teams to deliver ambitious results?
• Do you have great communication skills which enable you to communicate with impact?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

As Marketing Manager you will play a key role in Save the Children UK’s Marketing Delivery team, working across a range of fundraising and marketing activities. This could include acquiring new supporters for the charity, stewarding our existing supporters and showing them the impact of their donations or working on campaign delivery of activities such as Christmas Jumper Day or fundraising in an emergency. You’ll have the opportunity to help raise awareness of the work that Save the Children does to help children learn, grow, and be who they want to be.  

An experienced marketer, you will sit within a large department and have the opportunity and flexibility to move between a number of agile multidisciplinary teams, gaining different experiences or grow expertise in the whole marketing spectrum.

Key accountabilities:

• Work as part of a multi-disciplinary team to attract, retain and engage supporters – using insight and data to understand our audience’s needs and motivations to build long term relationships
• Plan and execute multi-channel marketing campaigns, with a focus on audience, to drive ambitious brand awareness, supporter action, income and loyalty targets.
• Deliver marketing including email, display, paid social, direct mail, TV, radio and out of home, across a range of engagement opportunities and propositions (legacies, regular giving, emergencies, mass participation, events and in aid of)
• Work with media buying agency to buy and optimise media
• Cultivate collaborative relationships with a range of key partners, including marketing agencies, production companies and fulfilment agencies, and motivate and inspire these partners to deliver their best for Save the Children
• Work with Senior Marketing Managers and Squad Leads to manage Squad budgets, e.g. supporting planning, reporting and re-forecasting.
• Analyse marketing effectiveness and ensure supporter insight and data analysis play a pivotal role in our marketing, driving a test and learn approach to improve all of our output and ensuring learnings are effectively shared and implemented across Marketing Delivery
• Develop a cohesive supporter experience ensuring alignment across all supporter touchpoints, to deepen engagement and drive long term value
• Manage content plans and develop marketing assets that inspire engagement and action
• Deliver inspiring, audience focussed creative, working with agencies as required

Ensure that Save the Children marketing communications are compliant with latest legislation and best practice

Essential Technical Skills:

• Significant experience in the delivery of marketing across a minimum of three of the following different media types (with a minimum of one being digital): Paid social, Display, PPC, TV, VOD, Press, Radio, OOH, Telemarketing, Direct Mail and Email
• Experience in marketing including developing marketing campaigns, data analysis and audience planning
• Project management experience with a proven ability to plan and manage activity that delivers complex projects on time and to budget
• Experience of effectively managing external partners, such as working with media agencies to plan, buy and optimise media, creative agencies and fulfilment agencies
• Experience of developing marketing assets to drive engagement and action
• Experience of developing engaging supporter journeys across channels to deepen engagement with supporters and drive further action
• Experience of managing budgets
• Strong numerical and critical thinking skills, specifically the ability to analyse complex data and translate it into tangible information for strategic decision making.

Personal Skills:

• Innovative and able to adapt to changing situations and able to apply technical and professional expertise and work effectively with others

• A team player. Someone who is open and who is willing and able to deliver beyond his or her personal brief. Ability to prioritise work for self and others, and to supervise work where required.
• Able to prioritise and focus on the outputs which have most impact on the programme, managing competing tasks and proactively seeking and implementing solutions as needed.

• Great communication skills, able to communicate with impact, inspire commitment from others, and build strong internal and external networks
• Ability to use own initiative and solve problems
• Commitment to Save the Children's vision, mission, values and approach
• Willingness to carry out duties outside office hours in the case of an emergency appeal

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

For more information and to apply please visit our website.

Closing date: 30th May

Email Marketing Manager - Up To £35,000 - Greater London

Are you a superstar Email Marketing/CRM Exec ready to step and join an amazing company? We have your next job!

THE COMPANY
Our client works with schools in the UK and abroad to provide vocational training and work experience events for 12-18 year olds. They give young people the knowledge, experience and networks to help them succeed. Never has their work been so important. This company is young, dynamic, supportive and fun. They are growing at an incredible rate and they really reward their team. If you're looking for a company where you can learn and grow, this is the place for you.

THE ROLE
As Email Marketing Manager, you will:
- Design and implement stunning email marketing campaigns
- Create automated workflows for customer journeys from sign up to conversion
- Create segmentation strategies for data input
- Analyse campaign performance and optimisations, track email campaign metrics (delivery, open, click-through rates, abandoned carts)
- A/B test all aspects of campaigns for optimum CTR
- Conduct reporting and high-level analysis of all campaigns
- Writing and implementing email marketing strategy (B2C and B2B2C)

YOU
The successful Email Marketing Manager:
- Proven experience working with large databases
- Proven experience creating automated workflows, A/B testing emails and using data to improve email campaigns
- Proven knowledge of technical side of email marketing including use of email marketing tools as well as best practices
- High-level understanding/a proven experience of Mailchimp or Klayvio
- working experience in digital marketing, ideally in the education industry
- Demonstrable experience leading or helping to email campaigns both B2C and B2B2C
- Experience with A/B and multivariate experiments
- HTML and other coding language to improve templates
- Experience with design software (Canva/Adobe suite)

If this sounds like you, please get in touch today.

Email Marketing Manager - Up To £35,000 - Greater London

Legacy Marketing Manager
Health Charity
Salary £38,000 - £44,000
Charity Based in Central London, (working from home due to government guidelines)

Our client is an internationally recognised health charity, who are currently looking to recruit a Legacy Marketing Manager. Reporting to the Head of Individual Giving, the role exists to manage and deliver the legacy marketing strategy in line with the Charity's overall organisational fundraising plans, identifying and developing legacy prospects and managing their journey from consideration to pledging in line with agreed KPIs. You will work to develop all legacy marketing materials and products across online and offline channels and track legacy supporters. The role has 1 direct report.

You'll be working across teams and engaging with supporters, donors and the Charity's community on a regular basis and you'll have excellent performance, financial and people management skills.

We are looking for an experienced legacy fundraiser, with strong direct marketing and cross-channel experience within a charity fundraising environment. You'll use your understanding of data, campaign management and donor motivations to help grow engagement and legacy consideration from individual supporters.

Interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Ivy Rock Partners are proud to be partnering with The Philharmonia Orchestra in recruiting an outstanding, creative and analytical marketing and communications expert to advance the Philharmonia’s vision to have a transformative impact on the lives of its audiences. The new post-holder will deliver the re-launch of the Orchestra’s live concert series to audiences after COVID-19 disruption, and play a key role in developing the profile of our new Principal Conductor, Santtu-Matias Rouvali.

The Marketing & Communications Director plays a crucial role at the Philharmonia, creating and delivering marketing and audience development strategies, and leading on all areas related to audiences and the media. The post holder will work closely with the Chief Executive, the other Directors and the Marketing and Communications team of six, to attract and retain audiences for the Orchestra’s programme.

The orchestra

Based in London at Southbank Centre’s Royal Festival Hall, the Philharmonia creates thrilling performances for a global audience. Through its network of residencies, the Orchestra has a national footprint, serving communities across England both in performance and through its extensive outreach and engagement programme. Founded in 1945, in part as a recording orchestra for the nascent home audio market, today the Philharmonia uses the latest digital technology to reach new audiences for symphonic music.

The Philharmonia is led by Finnish conductor and composer Esa-Pekka Salonen, its Principal Conductor & Artistic Advisor since 2008. Fellow Finn Santtu-Matias Rouvali takes over from Salonen as Principal Conductor in the 2021/22 season.

During the Covid-19 lockdown, the Philharmonia’s strong digital programme has enabled the Orchestra to maintain an international presence, with a global audience enjoying live-streamed concerts and the critically acclaimed free Philharmonia Sessions series.

The Philharmonia is a registered charity. It relies on income from a wide range of sources to deliver its programme, and is proud to be generously supported by Arts Council England

The Team

The Philharmonia’s busy Marketing and Communications Department is responsible for the Orchestra’s reach, revenue and reputation with audiences and the media.

At the core of the team’s work is the creation and delivery of marketing and communications campaigns for the Orchestra’s UK residencies: over 35 concerts a season at Southbank Centre’s Royal Festival Hall, and concert series at the Philharmonia’s residency towns and festivals across England. Since the COVID-19 shutdown, this portfolio has been replaced by new livestreamed and pre-recorded online concert series, and both live and online strands will continue in the future. The Marketing team also manages the Orchestra’s press and publicity, brand and social media, promotes the Philharmonia’s commercial recordings, and is closely involved in the Orchestra’s award-winning audience development projects.

The Marketing and Communications Department:

• Senior Marketing Manager

• Marketing and Press Manager

• Data & Insights Marketing Manager

• Box Office Manager

• Audience Development Manager (line-managed jointly with the Director of Learning & Engagement)

• Marketing Officer

• Programmes Editor (freelance)

Role summary:

• To achieve revenue and audience targets for the Philharmonia’s live and digital concert series.

• To create and deliver the Philharmonia’s marketing and audience development strategies, benchmarked to the organisation’s Arts Council England Business Plan.

• To lead the Marketing and Communications team to deliver against all of its areas of work, including public relations, audience development, CRM and data insights, sales and box office, audience experience and brand management.

• To work with the Chief Executive to develop the Philharmonia’s digital reach and revenue across audio and video streaming, social platforms and broadcast.

• To contribute to the strategy of the organisation as part of the senior management team, and to use marketing tools and channels to support wider organisational activity, including Learning & Engagement and Development.

• To oversee the development of the Philharmonia’s brand identity, and act as brand guardian for the company

Role and responsibilities

Concert marketing campaigns:

• To lead all elements of series and individual concert marketing campaigns for the Philharmonia’s flagship season at Southbank Centre’s Royal Festival Hall, delivering c. £1.2m in ticket sales each year.

• To engage and retain audiences for the Philharmonia’s network of city and festival residencies across the UK.

• To develop materials and asset packs to support UK and international promoters presenting the Philharmonia Orchestra.

Digital music campaigns:

• To develop the Orchestra’s own-promotion audio-visual streaming programme, using Vimeo OTT and associated tools.

• To manage the marketing and catalogue – both digital and physical – for the Philharmonia’s album releases on Signum Records.

Strategy:

• To create and deliver the Philharmonia’s marketing strategy, and lead on audience development strategies to reach more diverse audiences with the Orchestra’s programme.

• To lead on all areas related to audiences in the Philharmonia’s Arts Council England National Portfolio Organisation planning and reporting, including the Business Plan and Annual Survey. Digital marketing and CRM:

• Working with the Data & Insights Marketing Manager and wider team, to develop best marketing practice across email, paid media, social media, web, SEO and ecommerce.

• Working with the Data & Insights Marketing Manager and Box Office Manager, to lead the Philharmonia’s customer relationship management, to build its available data set, and to use CRM tools and tactics to deliver audience engagement and retention.

• To take responsibility for the Philharmonia’s digital platforms – website and purchase pathway, ticketing CRM (Tessitura), email marketing software and social accounts.

Data & insights:

• Working with the Data & Insights Marketing Manager, to develop the Orchestra’s framework of audience insights, using segmentation models, CRM tools, platform analytics and Power BI to inform campaigns and reporting.

• To conceive and develop market research and surveying projects to deepen knowledge of both the Philharmonia audience base and target audiences.

• Working with the Data & Insights Marketing Manager, to develop effective use of the Audience Finder platform and associated surveying tools, generating insights and reporting across our UK programme.

• To oversee all internal reporting in regard to audiences and the media, ensuring the senior management team and wider stakeholder group have a clear picture of performance and how audience insights inform and shape marketing strategy.

Audience development:

• Working with the Audience Development Manager and other colleagues, to develop projects to deliver programming and experiences that attract and retain more diverse audiences for the Philharmonia’s programme.

• To support the Audience Development Manager to work on the legacy of the Philharmonia’s major 2018/19 audience development project, The Virtual Orchestra.

Press and PR:

• With the Philharmonia’s media relations agency, Bread and Butter PR, to place coverage about the Orchestra’s programme in the media.

• With Bread and Butter PR, to manage issues relating to the Philharmonia’s reputation in the media.

• To manage the Philharmonia’s broadcast relationships, with Classic FM, BBC Radio 3 and other online platforms as appropriate.

Brand:

• To oversee the Philharmonia’s brand identity, acting as brand guardian and to support departments and colleagues to use the brand effectively.

• To ensure consistency of use of the Philharmonia brand and tone of voice across all platforms and output.

Person specification

Essential:

• Demonstrable experience in a marketing role, preferably in music or the performing arts

• Demonstrable experience of creating and delivering creative, data-informed marketing campaigns for a live events programme

• Strong experience with digital marketing tools and techniques, across email, paid media, social media, web, SEO and ecommerce

• Outstanding knowledge and understanding of market research techniques, CRM and using data to make decisions

• Experience overseeing proactive publicity and PR campaigns

• Outstanding communication skills and the ability to lead and inspire a team

• A demonstrable interest in the performing arts

• Ability to work fast and efficiently within a pressurised environment, involving multiple stakeholders and deadlines

• Ability to build strong working relationships at all levels of the company, and at Board and senior artist level

• A flexible approach, and willingness to work during evening and weekend events

Desirable

• Experience with ticketing CRM systems, preferably Tessitura

• Enthusiasm for, and knowledge of, classical music

• Experience working for an Arts Council England National Portfolio Organisation

Key information

• Salary: £50,000 – £56,000

• Contract: permanent

• Pension: the Company will contribute 6% of salary to a qualifying pension scheme

The Philharmonia Orchestra is committed to ensuring equitable opportunities and a welcoming environment for all those that engage in our work. We strive for a more representative workforce and encourage applications from under-represented groups in the UK arts workforce, particularly those from Black, Asian and Ethnic Minority backgrounds, from lower socio-economic statuses, d/Deaf and Disabled applicants, and those from the LGBTQIA+ community.

How to apply

Full job pack available upon request.

Please include details of two referees in your application (we will not contact your referees without your permission).

• Deadline for applications: midnight on Thursday 27 May 2021

• First-round interviews will take place during the week commencing 31 May 2021

Our client, one of the UK's leading public research universities, is currently looking to recruit a Market Research and Insight Manager to provide expertise in market research and intelligence as well as manage this strand of marketing activity. This position is offered as a 12-month fixed term contract and will be remote working, until they return to the office, which is waiting to be confirmed. 

As their Market Research and Insight Manager, you will manage, deliver and communicate high quality primary and secondary research, to underpin and direct the strategic planning of the student recruitment and marketing activities. Working across a portfolio of professional services, you will inform strategic decisions such as market positioning, fee & entry requirement setting and portfolio development. To achieve this, you'll proactively understand insight/analysis needs, according to annual recruitment cycles, and changes in the external landscape, along with managing and conducting end-to-end market research and analysis of statistics, trends, strengths/weaknesses and opportunities. Finally, you will prepare, write and publish the market intelligence documents, whilst using research and data analysis to inform the development of the Universities marketing and recruitment strategies.

In order to be considered, you will have worked within a similar post preferably within a public sector setting that enabled insight into policy changes, which may impact on student recruitment, combined with demonstrating significant knowledge of research, evaluation and statistical methods. This is a meticulous position for the university, and as such, the ability to manage and work with large and complex databases to extract relevant information is essential. Previous experience of higher education statistics such as HESA and UCAS would advantageous, however not essential. Overall, they are looking for someone who is strategic, analytical, has a high proficiency in the use of Microsoft Office applications, especially Excel and a substantial understanding of market research techniques.

Ideally you will need to have no more than one month's notice, to be considered for this post due to the timeframes required.       

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format by clicking 'apply now' below. 

Please note, due to high volumes of interest in vacancies it may not be possible to answer all individual queries on positions prior to an application or registration.  

We’re looking for an exceptional Senior Marketing Officer with proven digital marketing skills to help deliver our exciting plans for growth. This is a key position in our marketing and membership team – persuading cyclists to join LCC as members and make donations, and generating income to support LCC’s campaigning work.

You’ll bring an analytical and data driven approach to your work - delivering digital campaigns and marketing events, overseeing membership promotions, and coordinating LCC’s programme of challenge events.

The successful candidate will be confident in email marketing, publishing content to websites and using social media to support revenue generation. Experience with Facebook Ads Manager and Google AdWords will be beneficial, as will strong copywriting skills, and experience of using CRM systems to drive marketing activities. On top of all of this, LCC’s new Senior Marketing Officer will bring a dynamic, can-do, entrepreneurial spirit to their work.

The Royal Court is the home of the English Stage Company Limited (ESC) and is the UK’s leading theatre dedicated to new writing.  Up to 20 plays a year are staged between two theatre spaces (the Jerwood Theatre Downstairs and the Jerwood Theatre Upstairs) at the Royal Court’s home on Sloane Square. Over 120,000 people visit the Royal Court every year and many more see our work offsite, online, in the West End, globally and on tour. Our unique sector-leading activity is the play development work which takes place year-round including an ongoing programme of Writers Groups for around 100 writers a year.

The Marketing Officer is a key role in the Communications Team and will work most closely with the Marketing Manager (Campaigns) and Marketing Manager (Digital and Brand) working with the team towards three key goals – fulfilling financial targets; reaching as diverse an audience as possible nationally and internationally; and offering an enriched audience experience, continually working to find new ways to tell the Court’s story, communicate the work, and share the values.

They will lead on their own projects and campaigns as well as supporting the team in the delivery of all marketing for activities at the Royal Court. 

This will include planning and implementing show campaigns in the Jerwood Theatre Upstairs; supporting on the delivery of campaigns in the Jerwood Theatre Downstairs; supporting and leading on audience development initiatives; and maintaining and developing the Royal Court’s digital presence with the Marketing Manager (Digital and Brand).  This includes managing presence and monitoring interactions on social media networks, and overseeing and completing regular digital reports.

The Communications Team consists of Head of Marketing & Sales, Ticketing & Sales Manager, Marketing Manager (Campaigns), Marketing Manager (Digital and Brand) and a Marketing Officer, all of whom work alongside our Head of Press and Publicity and Press Assistant.

Context and Purpose of the Job

Founded the same year as the United Nations 1951 Refugee Convention, Refugee Council has been working for 70 years supporting refugees and asylum seekers to rebuild their lives. Our vision is a UK that is a welcoming place of safety for people who seek refuge from persecution and human rights abuses abroad. Every day we support people who have fled war, oppression or torture in their home countries, only to find that the UK treats them with disbelief, hostility and suspicion. We are passionate about helping and empowering refugees, both through a range of core holistic services, and through highly respected and influential advocacy work.

The Team

The Income Generation (Fundraising) Directorate is responsible for securing income to support Refugee Council’s charitable objectives. This role sits within Donor Development (Individual Giving), a team within Fundraising. The Fundraising team’s work includes fundraising from a range of donors including individuals, trusts and foundations, statutory sources, corporates and major donors. This role, within the Donor Development Team secures donations from individuals giving up to £5,000 per year.

The role

The purpose of this role is to effectively manage a portfolio of retention and stewardship projects, contributing to the Supporter Retention income targets and KPIs.

Main Duties and Responsibilities

1. Project Management
   • Independently plan and project manage a portfolio of retention and stewardship campaigns including, but not limited to, cash appeals, legacy marketing activity, email and social media communications.
   • Deliver each project from start to finish. Source content and create briefs, liaise with suppliers, create and oversee data selections, exports and imports and manage sign off process.
   • Play an active role in content sourcing and sharing – both written case studies and photography. Including, but not limited to, taking photos, organising photo shoots, interviewing staff and clients to gain first-hand accounts.
   • Play an active role in the Social Media Group – attending weekly meetings, proactively suggesting content ideas and creating social media posts on a weekly basis.
2. Data and reporting
   • Produce accurate rolling and end of campaign reports for all projects, suggesting improvements wherever possible.
   • Accurately manipulate data, applying test segments, prompt values, variable text and other additions where needed.
   • Create complex print briefs, ensuring accuracy in order to avoid compliance breaches.
3. Budgets and finance
   • Monitor project progress against income and spend targets, identifying challenges that may affect achievement and communication potential solutions in a proactive and timely manner to the Retention Manager.
   • Complete monthly financial reporting in line with organisational schedule and as requested by Supporter Retention Manager.
   • Manage the timely payment of suppliers; adhering to processes and monitoring all spend accurately.
4. Internal and External Relationships
   • Develop collaborative, effective and supportive relationships with staff across the charity in order to develop compelling and accurate fundraising communications.
   • Communicate regularly and accurately with Supporter Retention Manager, within IG team and Digital Communications meetings and with all communications colleagues, to ensure that opportunities are identified and maximised and duplication of work is avoided wherever possible.
5. Sector knowledge and compliance
   • Stay up to date with trends and activity within the sector – including monthly desk research as well as attending seminars and workshops and networking with other fundraisers.
   • Ensure to keep up to date with all compliance changes within the sector – including, but not limited to, the ICO and Fundraising Regulator.
   • Working with Supporter Retention Manager and Senior Direct Marketing Officer, ensure that all contracts and data agreements are in place with all external contractors that are used throughout the year. Contribute to annual audit of all contracts and data agreements in order to stay compliant.

Additional Information

 Health & Safety

 The post holder is responsible for:

• Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues, volunteers, clients and others health and safety whilst at work.
• Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures including evacuation procedures at your workplace.
• Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk.

Flexibility

In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.

Equal Opportunities Statement

As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Working at the Refugee Council

 A commitment to the work of the Refugee Council.

Personal Effectiveness

The post-holder will need to effectively manage their own workload and medium and long term plans and objectives.

Flexible Working

The role is currently undertaken from home due to Covid-19 restrictions and will be a mixture of office/homeworking once restrictions are lifted.

We are committed to equality and diversity at the Refugee Council and actively encourage applicants from underrepresented groups. If you need any adjustments made to the application process to accommodate your needs, please let us know.

For more information, please download the job description on our website. 

To apply, please visit our website via the apply button.

Please note that we can only consider applications submitted via our application form. 

Closing date: 24 May 2021.