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Citizens Advice
England
£49,940 - £52,987 plus London Allowance £3,520 if applicable
Sustrans
Leeds 0.62 miles
£29,216 per annum (inclusive of a Retention Allowance of £1,412 pa)
Nova Wakefield District
Wakefield 8.17 miles
£19,000 per annum pro rata (increasing to £20,007 after successful probationary period)
The Prince's Trust
Leeds
£20,300 - £22,300 per year
Page 2 of 2
Leeds, West Yorkshire
£33,713 - £35,488 per year
Permanent, Full-time
Job description

Purpose of the role:

The WEA has an exciting opportunity for a Customer Experience Manager to join the Quality and Student Services Team.

As a Customer Experience Manager you will shape and deliver the end-to-end experience of the WEA`s current and prospective learners, drive conversion across key stages of the learner journey and manage the enrolment and application experience and process through the `call-centre` function.

Key areas of responsibility:

You will be responsible for all KPI`s across our learner journey, implementing the customer experience strategy and be responsible for ensuring that learner satisfaction across all engagement points is paramount.

About you:

To apply for this post please attach your CV and a supporting statement / covering letter outlining how you meet the essential criteria detailed in the person specification.

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Posted on: 13 May 2021
Closing date: 26 May 2021
Job ref: 973
Tags: Management
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