Donations Processing Officer Jobs in Harrow, Greater London

Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.

We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.

About Free Tibet and Tibet Watch

Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.

We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.

Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.

Job Description

Fundraising

• Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
• Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
• Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
• Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
• Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
• Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
• Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
• Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
• Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
• When needed, providing on-the-ground support for direct marketing, including copywriting and editing.

Leadership & Management

• Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
• Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
• Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
• Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.

General Responsibilities

• Participating in regular team meetings.
• Participate in events and actions as required, with protest attendance highly encouraged.
• Ensure that volunteers working with your team are managed appropriately.
• Participating in monthly finance/fundraising meetings.
• Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
• Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.

Person Specification

Essential

• Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
• Proven track record of delivering income across one or more of following income streams:
  • Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
  • Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
  • Trusts and Foundations: soliciting and stewarding major grant
• Digital fluency with a deep understanding of how this relates to fundraising.
• Line management of other fundraisers, especially with agile working and diverse skill sets.
• Experience of overseeing the development of team members.
• Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
• Confident reporting directly to the Board of Trustees and representing staff interests.
• Commitment to Free Tibet’s mission.

Desirable

• Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
• Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
• Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
• Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).

Application Process

Completed applications must be received by 10:00 am on Monday 22nd April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 1st May 2024.
Your application should include:

• Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
• Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.

Do you believe in the power of learning and evidence to improve outcomes for some of the world’s most vulnerable young children and caregivers?

If the answer to this question is yes, this is the role for you!

The Moving Minds Alliance (MMA) is an advocacy impact network focused on Early Childhood Development in Emergencies (ECDiE). It comprises a (growing) network of 38 organizations working together to increase the quantity and quality of funding, policy prioritization, and leadership needed to effectively support young children and caregivers affected by crisis and displacement. MMA’s goal is for all children and caregivers to have access to the power and resources necessary to meet their self-determined needs in an environment of dignity, equity and care, especially in situations of national and international displacement.

MMA does not provide funding for implementation of early childhood programs. As a network, its activities are led by members collaborating in working groups responsible for operationalizing specific areas of work, with support from the Core Team and some external consultants. Operational costs and activities are financed by a sub-group of philanthropic foundations, which are part of the overall MMA membership, through a combination of annual member fees and additional donations and grants. A Steering Committee provides overall strategic direction. MMA is hosted by the International Rescue Committee (IRC-UK).

Our Vision: Rebuilding resilience of the youngest refugees

Forced displacement worldwide is at a record high. Young children and caregivers are disproportionately represented among those fleeing from emergencies and crisis-affected contexts. More than 43 million children have been displaced by conflict. One in four children around the world lives in contexts affected by conflict or disaster. Most children born in displacement will go on to spend their entire childhoods away from home.

Children’s experiences during their formative early years shape the architecture of the brain. This creates the foundation for future development, learning and physical and mental health. Prolonged exposure to violence and toxic stress can have life-long negative effects on children’s development. It can lead to higher levels of depression, anxiety, and in some cases post-traumatic stress disorder. Evidence indicates that quality ECDiE services that support parents, caregivers, and families to provide nurturing care during crisis can mitigate the negative effects of trauma and stress on young children and promote resilience and well-being for a lifetime.

Whilst the international community has made significant efforts to ensure children have access to basic healthcare and nutrition, more must be done to ensure that caregivers and young children can access quality ECDiE services. These services are severely lacking in crisis situations across the globe, as well as in communities hosting refugees and asylum-seekers.

The Purpose of the Role

The Knowledge Management and Learning Lead is a critical new appointment. The post-holder will support MMA’s ambition to become the thought leader and ‘go-to’ agency for the latest global, regional and local thinking, evidence and advocacy content on ECDiE. They will strengthen MMA’s capacity for disseminating learning and evidence for impactful advocacy, promoting uptake of evidence that emerges from research, linking researchers with policy makers and practitioners who can use it, including the development of learning products and policy statements.

The post-holder will understand that high quality research, information and learning exchange is the lifeblood of an effective network. They will support MMA to systematically strengthen learning and knowledge exchange. They will ensure that the views and perspectives of affected children, caregivers and communities are centred. They will support the Research Forum on Young Children in Emergencies, which generates research that can be used to influence policymakers and practitioners to provide more effective support to enable young, displaced children and their families to thrive.

Responsibilities:

1. Develop and implement MMA’s MERLA framework and Strategy with the support of technical experts from across the MMA network:

a. Define MMA’s learning agenda and gather data and evidence on its core research questions.

b. Collect, curate and aggregate learning across MMA member initiatives and generate evidence on the outcomes / impact of MMA activities.

c. Harvest, distil and (internally and externally) disseminate evidence and learning on ECDiE from its members.

d. Create platforms and processes to support and enhance internal learning, knowledge sharing, and alignment across the MMA membership and Working Groups.

e. Develop mechanisms to support the MMA’s ongoing performance improvement. This includes ensuring that appropriate digital platforms are in place for data collection and working with the MMA Director to make sure that our learning approach is supported through effective use of data.

f. Work with the Communications Manager to curate, build and share our digital library of resources, information and knowledge across the Alliance membership.

g. Identify, engage and support local partners to harvest emergent evidence from community-based innovations in ECDiE. Present this evidence in case studies and other learning products which can be used to increase the effectiveness of advocacy.

h. Increase outreach to and collaboration with regional and global organizations working on issues related to young children in emergencies through participation in events and meetings.   

2. Oversee the annual production of key learning products. This will include reports which summarise the extent to which national humanitarian and climate response plans identify and prioritise young children and caregivers.

3. Provide day to day co-ordination and support to the Moving Minds Alliance Research Forum. This will include:

a. Organizing and producing webinars, to shed light on ongoing research efforts taking place worldwide, specifically focused on young children and families in emergency contexts.

b. Creating monthly research roundups to compile the most recent, relevant, and impactful research findings in ECDiE.

c. Promoting the “Meet the Fellows” series on the MMA’s social media platforms (LinkedIn & Twitter), in collaboration with the Communications Manager.

d. Expanding participation by members and Research Fellows at conferences and events.

As part of a small team, the post-holder will also share the MMA team’s collective responsibility to deliver an effective and impactful secretariat function. 

Key Working Relationships

The Knowledge Management & Learning Lead will work independently, reporting to the MMA Director. They will be a senior member of the core team and will be expected to support day-to-day activities. The post-holder will work collaboratively with MMA member representatives. They will work alongside MMA working groups and committees, such as the Steering and Strategy Committees

They will work closely with the Arab Resource Collective (ARC – the host organization of ANECD) in Lebanon and BRAC IED in Bangladesh, two of MMA’s key members which will be actively involved in the management of The Research Forum.

The role will involve coordinating with monitoring and evaluation and/or programmatic staff from the different organisations across the membership and with our partners.

They will identify, engage, and work with local partners directly involved in implementing ECDiE in diverse contexts and settings.

They will collaborate with IRC team members where required. From time to time, they may oversee consultants.

PERSON SPECIFICATION

 Essential

Skills, Knowledge and Experience.

You will bring a track record of:

· Curating and disseminating research and learning to influence policymakers and practitioners.

· Using research and learning to strengthen network members’ engagement and enhance collective impact.

· Developing and implementing relevant and proportionate monitoring, evaluation, research, learning and accountability frameworks.

· Using innovative and creative approaches (jncluding participatory, qualitative research methodologies and data collection tools) to support local ‘non-research specialist’ partners to generate research and learning across a variety of diverse, typically low resource settings.

· Developing strategies to strengthen advocacy to diverse national, regional and global decision makers using research and learning generated by local partners.

· Practical application of research ethics and safeguarding.

· Working in a network with proven ability to build effective relationships and matrix-manage across geographically dispersed teams and organisations.

· Recruiting and managing technical experts, ensuring their products are useful and incorporated into ongoing work.

Values & attributes

Passionate about and committed to:

● Using research, evidence and learning to contribute to sustainable change for children in crisis.

● Commitment to the decolonization of knowledge and learning

● Principles of equity, transparency and inclusion.

● Ensuring systems, approaches and relationships are free from any form of racism, bias, discrimination, or exclusion.

Is excited to:

● Bring a creative, entrepreneurial, and dynamic approach

● Work independently with light touch supervision.

· Use knowledge and learning to strengthen the quality of network collaboration, convening and relationships.

· Able to work in a dynamic, dispersed and adaptive team, comfortable with complex challenges.

MMA’s Core Team and pooled fund is held by the International Rescue Committee. As such, staff are employed on IRC contracts.

Candidates must have the right to work in the UK. The deadline is for 17th of April 2024. The salary for this role is £55,000 per annum.

IRC-UK is committed to equality of opportunity and non discrimination for all applicants and employees. IRC-UK seeks to ensure we achieve diversity in our workforce regardless of gender, race, religious belief, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. IRC-UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments

We are seeking a creative high value fundraiser who will lead the strategic growth and innovation of the Friends and Patrons programmes. Established 6 years ago, the schemes have seen impressive growth and now bring in almost £1million per year. There is still huge potential for development, expansion and innovation.

You will be an ambitious individual with a background in managing mid- and high-value membership schemes. With a focus on stewardship, cultivation events, and collaboration with the rest of the Philanthropy team, you’ll drive engagement and uplift donors.

As Friends and Patrons Manager, you will:

• Lead the strategic development of the Friends and Patrons programme, with a focus on innovation and driving growth
• Oversee the stewardship journeys of Friends and Patrons (£55 to £20,000), with a portfolio of your own donors giving at the higher level
• Responsible for day to day management of the Royal Albert Hall America Patron Scheme
• Work with the Executive Events Manager to deliver an engaging programme of cultivation and recruitment events
• Work closely with the rest of the Philanthropy team to identify opportunities to uplift donors and secure major gifts
• Provide leadership and support to the Friends and Patrons Officer and the Friends and Patrons Coordinator

Ideal skills and experience: 

• Demonstrable experience of managing and developing mid and high value patron schemes, donor giving circles or equivalent
• Experience testing and implementing creative fundraising strategies to engage donors with and grow income from membership schemes
• Exceptional interpersonal and relationship-building skills, with ability to engage with a wide range of stakeholders of all levels
• Line management experience, and keen interest in motivating and developing direct reports
• A creative flare, team player, proactive and ambitious
• Passion for the arts, sciences and the work of the Royal Albert Hall

Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. This role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, such as Sir John Major and Marsha De Cordova MP.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

JOB DESCRIPTION AND PERSON SPECIFICATION

The Individual Giving Manager (Retention) will work within the Public Fundraising Team and play a key part in growing and sustaining income from our individual giving audiences of cash donors and regular giving supporters. You will work closely with the Deputy Director of Fundraising, Individual Giving Manager (Acquisition), Supporter Care Officer and Database Manager and will be responsible for the development, project management and delivery of the supporter retention, renewal and stewardship program. This is a great role for someone with existing individual giving fundraising experience, who would like the opportunity to use analysis and insights to develop and shape retention and stewardship activity, with the drive to deliver a program which aspires be best in class.

Responsible to

Deputy Director of Fundraising

Direct reports

Potential scope for line management responsibilities in future.

Working hours and contract

This is a permanent full-time role. We will consider part-time and flexible arrangements.

Salary

£37,000 to £40,000 depending on experience, based on permanent and full-time (35 hours per week).

Location

Aldgate E1 and hybrid working. Two days in the office and external meetings and events as required.

Role Responsibilities:

This role plays a key part in driving income growth and sustainability in our Individual Giving programme.

Your priorities will include:

· Driving the strategic and operational planning of Individual Giving to deliver strong income growth and return of investment (ROI), ensuring agreed targets and KPIs are achieved in relation to retention and conversion of existing donors.

· Devising and delivering the overall Individual Giving retention and stewardship budget to maximise opportunities for growth, preparing robust annual income and expenditure budgets and operational plans.

Strategy, planning and delivery:

· Develop and manage donor retention and upgrade for cash donors and regular givers across all channels to increase our supporter base, maximising ROI.

· Devise and deliver the overall Individual Giving retention and stewardship budget to maximise opportunities for growth, preparing robust annual income and expenditure budgets and ops plans, reforecasting these on a quarterly basis and engaging with month end processes.

· Lead the delivery of an impactful stewardship programme, which includes managing the supporter newsletter to optimise donor retention and development across all supporters, delivering exceptional donor experience; oversee timely responses to donors.

· Optimise data and data capture opportunities to help us better understand our supporters, inform strategy and ultimately deliver insight to help drive retention and lifetime value.

· Provide timely high-quality reporting with robust analysis and recommendations to improve performance – utilising your Individual Giving expertise and sector benchmarks.

· Adopt a test and learn mentality to strategic planning, developing new activities to provide the charity with a balanced portfolio of offers for new/existing donors.

· Direct and manage external suppliers to execute the Individual Giving retention programme to meet agreed budgets, timelines and KPIs.

· Support with the selection and appointment process for new external suppliers, effectively managing relationships to ensure the highest quality service.

· Ensure tools and processes are in place to effectively deliver objectives in collaboration with teams across the organisation.

Collaboration

· Identify opportunities to maximise value from our supporter base and seek opportunities to work with colleagues to facilitate cross-selling of relevant initiatives to engage donors, including mid-value, major gifts and legacies for example.

· Work collaboratively across the charity to develop exciting and relevant content across all Individual Giving activity, including the supporter newsletter, working with colleagues to identify where content could be applied to other communications and marketing channels.

· Keep abreast of new trends, tactics and competitor activity within the sector, disseminating new learnings and information throughout the team.

· Ensure that communications are compliant with all relevant bodies including HMRC, Gambling Commission, Fundraising Regulator, ICO, Charity Commission and ASA.

· Support other areas of fundraising by attending events, exhibitions etc. as required by a small team with varied engagements.

Management

· Carry out effective management of the Supporter Care Officer, ensuring the effective deployment of all their responsibilities.

· Be accountable for the management and development of the CRM database to maximise efficiency, working with the Database Manager to resolve any irregularities.

· Work closely with the Database Manager to establish criteria for data selection and extraction as necessary.

· Work with the Database Manager and Supporter Care Officer to ensure all donations are processed swiftly and accurately, Gift Aid income is maximised, and all declarations are collected and accurately recorded for submission to the Finance team.

Other

· Become fully conversant with the aims and objectives of the organisation.

· Keep up to date with developments in the sector and key new initiatives in our field. 

· To always work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

· Undertake other duties as may be reasonably required on either a short or long-term basis.

Person specification:

Skills, knowledge & experience

Essential skills, knowledge and experience:

· Successful track record of developing and managing a successful, cause-led Individual Giving retention and stewardship programme, with proven technical ability across channels including print, telemarketing and digital.

· Strong experience of analysing and interpreting data, reporting and using data driven insights to inform decision making.

· Strong experience of developing and implementing successful supporter journeys with thorough understanding of donor motivation.

· Track record of meeting or exceeding targets.

· Proven ability to think and act strategically, with strong planning and evaluation skills.

· Experience of managing, motivating and developing a team.

· Experience of managing agencies and negotiating strong commercial agreements.

· Sound experience of appraising new ideas and activities and making decisions of what, how and when to test as appropriate.

· Demonstrable experience of effective financial management, including, creating, presenting and interrogating business cases managing and reforecasting budgets, providing financial narrative, reconciling results.

· Highly proficient in identifying, creating and editing fundraising content.

· Excellent interpersonal, communication (written and oral) and influencing skills, with natural aptitude for collaboration and cross working.

· Strong project management and analytical skills.

· Positive, results-driven individual with a confident ‘can do’ attitude and an ability to work to tight deadlines.

· Highly IT literate – proficient/advanced level in Excel and Raiser’s Edge.

· Thorough knowledge of fundraising regulations and GDPR.

· Demonstrable passion for, and commitment to, the vision, mission and values of Fight for Sight/Vision Foundation.

· Demonstrable passion and advocacy for the needs and motivations of our supporters.

Desirable skills, knowledge & experience

· Minimum of two years’ experience within a fundraising team.

· Previous knowledge or fundraising experience with a medical research charity.

· Professional fundraising, marketing or direct marketing qualification.

Personal qualities

· An understanding of and commitment to the sight loss community.

· Strong communication skills and presentation style.

· Evidence of financial fluency.

· Flexibility and a practical, can-do attitude.

· Highly motivated and able to juggle a varied workload.

· Personable, with excellent listening skills.

· Excellent accuracy and attention to detail.

· Growth mindset.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Haringey Migrant Support Centre is a community-based organisation, with over a decade of experience supporting migrants in Haringey and neighbouring boroughs.  We provide free and professional advice, casework, referrals and signposting on issues relating to immigration, housing and welfare. We also have a Community wellbeing space and advocate for change through policy and campaigns work. HMSC has a staff team of 9 people. We are supported by a team of 40 volunteers.

We run a busy service which is responsive to a fast-changing environment. We are looking for an Operations Coordinator to lead on all aspects of the smooth running of the office, financial and organisational administration and premises management as well as taking a key role in our external communications.

The ideal candidate will enjoy working in a small, busy organisation, and must be confident taking a lead on their own work. You will be part of a committed and friendly team, with the opportunity to develop new skills, contribute to the organisation’s direction, and gain a thorough understanding of HMSC and the wider sector. This role will suit someone who is very well organised and values the importance of excellent administration and process management in underpinning the success of a people-facing community team. You will work at the heart of the organisation, and across different teams, to play a pivotal role in ensuring HMSC is able to assist hundreds of migrants approaching the service every year.

Working for HMSC: Staff terms and conditions include a supportive probationary period, contractual sick pay scheme, Pension scheme, and generous leave of absence allowances.

You can find out more about HMSC and the work we do on our website.

To apply, you will need to submit the application form by 9am on Monday 6th May. Late applications will not be accepted. Interviews will take place in the week beginning 13th May. 

We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources on their website which may help in preparing your job application.

Having already raised £9.9 million for our Up Against Time Appeal, London’s Air Ambulance Charity is currently in the final phase of our campaign to raise £15million by September 2024 to replace our two helicopters. With six months to go, the team are now looking at the opportunities presented by the new 15 year organisational strategy.

The postholder will provide the programme with the stability, expertise and guidance needed to steer the Major Donor team through the first year of a new strateg. They will also be LAAC’s expert on Major Donor fundraising during this time, developing and inspiring the team to be ambitious and results focused to ensure targets and objectives are met. The role is perfect for someone looking to invest in their leadership skills, whilst working in a high-performance environment.

You will be an experienced major donor fundraiser, looking to develop their leadership skills. You will need to be confident, ambitious and results-focussed, working closely with a dynamic team to make the most out of every opportunity offered. You will possess outstanding oral and written communication and influencing skills, and will have the presence, gravitas and sensitivity to operate effectively at all levels.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Introducing Harington 

Harington is an Ofsted registered specialist college based in North London rated good, working with around 52 young people with learning differences aged 16-25. Our mission is to create an inclusive environment, that delivers outstanding personalised education, learning, and support, which leads to further education, employment opportunities, and a fulfilling life for each of our students.  

We specialise in horticulture, retail and general employability. Our students undertake individualised learning programmes and supported internships that lead to vocational qualifications and achieving other aims. We support the wellbeing of our young people through providing mentoring, counselling, enrichment and other one-to-one support.

Our charity has two learning centres in Highgate and Hornsey. We also operate a gardening business and two charity shops, providing income for our charity, work experience placements for our students and employment for 14 young people. We work with local employers and partners to provide work experience and other opportunities for our students. 

The Role 

We’re looking for a senior fundraiser who is a skilled writer, a strong partnership builder and someone with a passion to improve the outcomes of young people with learning differences. This is a new post and you will have an opportunity to shape the role.  

You will be supported by a welcoming, talented and diverse community of staff, volunteers and students, as you help shape and resource our future. We will invest in your professional development and personal growth. We will support your wellbeing. You’ll experience first-hand the impact your work makes in our college. 

The person 

The role will suit someone who has had some prior experience in successfully raising funds ideally from trusts and foundations and/or from community fundraising. You are IT savvy and know how to use social media to grow an audience and design materials to effectively communicate a good cause. You are open to learning and to sharing your creativity and skills with others. 

Essential skills 

You will have:-

• 18-24 months of prior fundraising experience 

• Experience of successfully prospecting for, preparing and managing fundraising bids and stewarding funder/commissioner relationship 

• Knowledge of the charity sector, funders and funding environment 

• Excellent communication skills with an ability to present complex information in a clear and compelling narrative 

• Great organisational skills 

Our benefits  

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:  

• Confidential employee assistance programme   

• Cycle to Work Scheme   

• Fully paid for DBS   

• Contributory pension scheme    

• Hybrid working with a minimum of two days a week working from home 

• Flexible working. We will consider 4 days a week or compressed hours. 

Equality, Diversity & Inclusion  

We value diversity and positively welcome applications from all backgrounds. This will help ensure our workforce better reflects the diverse wider community we support. Applicants who declare a disability and meet the minimum criteria for the role will be guaranteed an interview.

Safeguarding  

We are committed to safeguarding and promoting the wellbeing and safety of our students and our staff.  We expect everybody working for the Harington to share this commitment. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service for applications of employment as part of our safeguarding procedures.    

Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.   

How can you apply?   

To apply please send us your CV, fill in the Equality and Diversity Form and show how us how you meet all of the essential criteria in the person specification by writing a personal statement which is a maximum of 1000 words. 

The closing date is 9am on Wednesday 1st May 2024.Please note that interviews will take place on Wednesday 8th May 2024.  

All offers are conditional and subject to satisfactory pre-employment checks and references including an enhanced DBS check. The salary range advertised is based on the full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.   

Job Title

Product Manager (Supporter Experience)

Salary

£45,000-£50,000 per annum 

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Head of Communications

Employment Type

Permanent

We are happy to talk about flexible working.

Application Closing Date

10am Monday 22 April 2024

Introduction to the role

Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.

As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.

This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.

Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.

Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.

This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further. 

You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.

Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause. 

You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content. 

You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives. 

Outcomes

In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.

You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.

You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.

Key tasks

Line Management:

• Build a team culture based on supportive collaboration, in which constructive challenge is welcomed. 

• Empower your team to lead in their respective areas with confidence.

• Set deadlines and maintain impeccably high standards of output and product quality.

• Support your team in their long term professional development and performance, including identifying and delivering on their training needs.

Website and campaigns management

• Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations). 

• Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth. 

• Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.

• Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.

• Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.

• Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.

• Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.

• Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.

Data management and analysis

• Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.

• Understand the organisational needs for data to inform how we acquire and retain supporters. 

• Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms). 

• Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.

• Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement. 

What we are looking for from you:

Political impartiality and sensitivity:

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

• Understanding of public debate in the UK and sensitivity to the political context we work in.

Job skills/competencies

Personal skills/competencies

• Technical proficiency

  • Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics. 

  • Experience using Salesforce (NPSP) is beneficial. 

  • Project management skills. 

  • Experience of planning, managing and overseeing effective multi-channel campaigns.

  • Experience with building growth through SEO, Paid Social and PPC.

  • Knowledge of techniques for driving action and acquisition through digital channels.

  • Content planning, auditing and development, particularly with functional website, email and landing page copy. 

• Communication and leadership

  • Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.

  • Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.  

  • Excellent copywriting and storytelling skills.

  • Confident in running ‘Show and Tells’ and mentoring colleagues.

  • Line management experience, preferably of multidisciplinary teams.

• Evaluation and testing

  • Experience of conducting usability testing.

  • Proven ability to evaluate complex data and understand market trends.

  • Strong experience using Google Ads and Analytics.

• Legal, political and impartiality

  • Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.

  • Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).

  • You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.

  • Strong understanding of public debate in the UK and sensitivity to the political context we work in.

  • You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.

We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.

What we offer

Starting salary of £45,000 - £50,000 per annum depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website. 

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO. 

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance

We are seeking talented and experienced senior managers to lead the organisation’s Workforce and Living Well Programmes. 

Position: Programme Lead x2 roles (Workforce or Living Well Programme)

Location: Remote/Hybrid

Salary: £50,000-£60,000 per annum pro rata

Hours: Full time, 35 hours per week (negotiable)

Contract: Permanent

Benefits: 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns

Closing Date: Monday 22nd April 2024

Interview Date: 8th or 9th May

About the Role

As a key member of the Strategy and Impact Directorate, you will establish and lead one of our strategic programmes and focus on building key relationships, developing a portfolio of projects and helping us achieve our strategic ambitions.

You will be able to draw on the organisational resources, bringing them together around the problem with a clear and unrelenting focus on impact.  Whilst it is important that you bring an effective and efficient approach, it is also critical that you bring creativity and vision to enable the programmes to realise their full potential.

As an experienced senior manager, you will lead the organisation’s Workforce Wellbeing Programme, bringing together a range of projects and activities that respond to the challenges and emotional distress faced by the NHS workforce on a daily basis.

Or, you will lead the Living Well Programme, bringing together a range of projects and activities that respond to the challenges presented by inequality and help to unlock the power of people and communities to create health, maintain good health and to manage as effectively as possible whilst living with one or more chronic conditions which in turn seeks to reduce or avoid demand on NHS services

About You

Whichever Programme you lead, you will have experience of:

· Leading complex multi-partner and stakeholder programmes in the VCSE or public sector

· Leading large programmes including programme management, governance, monitoring, impact measurement and reporting

· Working in an evolving strategic and operational environment and able to maintain and direct impactful programmes through periods of change

· Building and delivering communication strategies, using learning and insight to drive transformation

· Leadership and people management

· Co-production, collaboration and partnership working

· Working in a team to support the delivery of team objectives

About the Organisation

This is an exciting time to join the organisation as we begin to plan and deliver against our newly launched strategy, to achieve our vision of a future with a thriving NHS and the best possible healthcare for everyone, in which the finance team plays a vital role.

You will be asked to provide a copy of your CV and if selected and a supporting statement outlining how you meet the job description, person specification and any preference for a specific programme, via NFP People. The supporting statement should be no more than 2 sides of A4.

Please indicate which role you are applying for.  If applying for both please submit a single CV but a separate personal statement for each outlining how your skills and experience meet the requirements of each role. 

Other roles you may have experience of could include Programme Lead, Programme Manager, Programme Officer, Senior Programme Manager, Programme, Programmes, Impact, Engagement.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.