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Enter And View Volunteer Volunteer Roles

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Quilombo UK, Kingston upon Thames (On-site)
Unpaid role, expenses not paid
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Page 1 of 1
Hounslow, Greater London (Hybrid)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Voluntary Trained Observer Healthwatch Hounslow

What is Healthwatch?  

Healthwatch Hounslow is an independent organisation set up to champion the views of health and social care service users. It strives to make sure that health and social care services are meeting local needs and to ensure that the public’s voice is heard regarding how local services are run.

About the Role  

Healthwatch services have a statutory function to carry out Enter & View visits to health and care services to review services at the point of delivery. This involves visiting with a team of representatives to observe the service, view the premises, and talk to both staff, patients/residents, carers, and relatives. Visits involve using all the senses and going through questions and surveys. Enter & View visits often take place at care homes but can cover a range of services such as hospital wards, community clinics, and support groups. 

You will receive full training on how to perform an Enter & View visit. 

Tasks 

  • Visiting and scrutinizing health and care facilities (remotely and in person) through 2–4-hour visits. 

  • Talking with patients, residents, carers, relatives, and staff and gathering their feedback and views through in person interviews, surveys, and questionnaires and gathering these through emails and phone calls 

  • Attending planning and debriefing meetings

  • Writing up notes and helping to draft the Enter & View report 

  • Examining the feedback and findings and offering an analysis of these to inform recommendations 

  • Presenting reports and findings at external meetings 

Is this role right for me?  

What we are looking for: 

  • Tact and diplomacy 

  • Observational skills coupled with a desire to improve the quality of services 

Would be a bonus: 

  • Experience working with vulnerable, disadvantaged people and those with long-term health and care needs 

  • An understanding of the role of Healthwatch 

  • An understanding of the role of ‘Enter & View’ within Healthwatch Hounslow 

Time Commitment 

  • Enter & Views are formal, structured visits that happen approximately once every 2 months. During the lead-up to, and the actual visit itself, a half to full day is required each week for a short period (approx. 3-4 weeks).

  • Typically, we carry out a minimum of 6 visits each year. 

  • Skills and experience of Enter & View build during each visit. We suggest E&V volunteers are committed to long-term involvement in Healthwatch Hounslow to benefit from what this role has to offer. 

Travel Commitment 

  • Visits can happen to services across the borough of Hounslow. You must be willing and able to travel across the borough–sometimes this could be up to 1.5 hours. 

  • Other aspects of the role (e.g. writing up notes) can be done from the office or home. 

Posted by
Refreshed on: 18 March 2024
Closing date: 02 May 2024 at 23:59
Tags: Policy/Research,Social Care/Development

The client requests no contact from agencies or media sales.